The Views of the Prospective Teachers on the Quality Processes of the Faculties in Education (Sakarya University Case)

Year 2019, Volume: 5 Issue: 2, 25 - 38, 31.12.2019

Arif Saklı , Osman Titrek

Abstract

Abstract

 

The main aim of
this study is the opinions of prospective academicians about the quality
processes of the faculties. Based on this aim, we were investigated on 360
students who are studying in different faculties at Sakarya University. Service
performance (Sevice Performance - SERVPERF) and service quality (Service
Quality - SERVQUAL) were used as measuring instruments. In the analysis of the
data, it was seen that all of the data were distributed normally under the
specified conditions. In the second research problem, independent groups’
t-test and one-way variance analysis (ANOVA) were used in the other problems of
the study. Post-hoc tests were used to find out the differences between the
groups. The reliability coefficient for the whole scale was 0.965 and it can be
seen that scale has a high-reliability level. As a result of the research;
university students' quality of service related to the university they are
studying, satisfaction, image, advice, loyalty variables in terms of
satisfaction with the views of the place of birth shows a meaningful, as the
income level of the student, the level of education and physical aspects of the
father's level of significance in terms of the whole size and bottom The
average of the views of the students of the Faculty of Theology was higher than
the students of other faculties, the average of the views of the students
studying in the 2nd education in the dimensions of satisfaction, image and
recommendation was found to be higher than the average of the opinions of the
students studying in the 1st education. The faculties at Sakarya University.
Service performance (SERVPERF) and service quality (SERVQUAL - SERVQUAL) in the
analysis. 

Keywords

Higher education, quality, pre-service teacher

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