MANAGEMENT TRAINING EVALUATION CRITERIA IN LATVIA: RESULTS FROM INTERVIEWS IN SERVICE SECTOR ENTERPRISES

Year 2012, Volume: 4 Issue: 1, 365 - 375, 01.06.2012

Signe Enkuzena Anita Lasmane

Abstract

Authors analyzed a lot of theoretic training evaluation models which are not used
in practice. The purpose of the study is to find out how T&D specialists
understand management training evaluation, what evaluation criteria and
evaluation methods used in the service sector enterprises in Latvia.
Essential management training evaluation criteria are defined: applicability of the
acquired knowledge, introduction of the obtained competences to work and
changes in the work results after training. The main managers training evaluation
problems are detected: lack of trainee motivation, limited time, low quality of the
training service, discrepancy of price and quality, lack of top management
support, difficulties to define training goals and outcomes. Experts admit that the
complicatedness of the theoretical training evaluation models and they doubt the
usefulness of evaluation by levels. Practice in the service sector in Latvia reveals
that summative evaluation is rarely used, training evaluation is situational, various
and flexible regarding the type and content of training.
Results from in-depth interviews provide the basis for a broader study on
management training evaluation criteria that will be applied to developing a new
training evaluation approach for evaluation improvement in other countries.

Keywords

management training, training evaluation, evaluation criteria, service sector

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