ANALYSIS OF CONFLICTS IN HOTEL OPERATIONS AS A MANAGEMENT PROCESSES

Abstract

Research purpose: the main aim of this study is to define the term conflict and approach it from the process point of

view. Therefore, the main goal of the study is to determine the stages of the conflict. Research methodology: based

on research methods, such as collecting scientific data and systematic analysis of information received logical

generalization and analysis. Research outcome: international approaches to conflict process definitions were

investigated and the information received was systematically analyzed and presented as an instruction that can

be used to manage hotel facilities as well as with other industrial enterprises. Research limitations: requires

extensive experimental information. The practical significance of the research: is that it will play a positive

role in enriching the scientific and practical knowledge of students working in this field, researchers, and students

in the field. Scientific novelty and originality of research: The significance of this study is on implementation

possibility of the gained theoretical knowledge to the hospitality management sphere of Azerbaijan. Considering

the fact that tourism is a newly developing high priority economic sphere for our country, the implementation

benefits of this study is very high.

Keywords

• Hospitality Management,Conflict Management,Conflict Process,Negotiation

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