Çevreci Değerin Tekrar Satın Alma Üzerindeki Etkisinde Kurumsal Çevreci İmajın Aracı Rolü: Havayolu Yolcuları Üzerine Bir Araştırma

Year 2021, Volume: 6 Issue: 14, 142 - 155, 28.02.2021

Ahmet Çetindaş , Gülendam Sevinç Kaya

https://doi.org/10.25204/iktisad.842156

Abstract

Bu çalışmada havayolu yolcu taşımacılığında çevreci değerin kurumsal çevreci imaj ve tekrar satın alma üzerindeki etkisi araştırılmıştır. Ayrıca kurumsal çevreci imajın tekrar satın almaya doğrudan ve dolaylı etkileri incelenmiştir. Bu amaçla Gaziantep havalimanından seyahat eden 465 yolcudan anket yoluyla veri toplanmış ve SPSS Process Macro yöntemiyle analiz edilmiştir. Analiz sonucunda çevreci değerin kurumsal çevreci imaj ve tekrar satın almayı pozitif yönde etkilediği bulunmuştur. Böylelikle yüksek çevreci değer algılayan yolcuların daha yüksek kurumsal çevreci imaj algılayacağı ve tekrar satın almaya daha eğilimli olacakları ispatlanmıştır. Ayrıca kurumsal çevreci imajın tekrar satın almayı pozitif yönde anlamlı olarak etkilemiş olması çevreci yaklaşımlar açısından tatmin olan yolcuların bu deneyimi tekrar yaşamak isteyebileceklerini gösterilmiştir.

Keywords

Çevreci Değer, Tekrar Satın Alma, Kurumsal Çevreci İmaj, Çevreci Havayolu

The Mediating Role of Corporate Green Image in The Effect of Green Value on Repurchase: A Research on Airway Passengers

Abstract

In this study, the effect of environmental value on corporate environmental image and repurchase in airline passenger transportation was investigated. In addition, the direct and indirect effects of corporate environmental image on repurchase were examined. For this purpose, data was collected through a questionnaire from 465 passengers traveling from Gaziantep airport and analysed with the SPSS Process Macro method. The result of the analysis showed that environmental value positively affects corporate environmental image and repurchase. Thus, it has been proven that passengers who perceive high environmental value will perceive a higher corporate environmental image and will be more inclined to repurchase. In addition, since the corporate environmental image has positively affected repurchase, it was shown that passengers who are satisfied in terms of environmentalist approaches may want to experience this experience again.

Keywords

Green Value, Repurchase, Corporate Green Image, green airline

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