The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia

Volume: 6 Number: 4 September 1, 2016
  • Abdulrahman Ahmad Al Ghamdi
  • Fadzli Shah Bin Abd. Aziz
  • Rushami Zien Yusoff
  • Munauwar Bin Mustafa
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International Review of Management and Marketing
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The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia

Abstract

This current study investigated the relationship between employees’ commitment and total quality management (TQM) in the public healthcare sector of Saudi Arabia. Furthermore moderating effect of knowledge management (KM) on the relationship between employees’ commitment and TQM has been examined. The core of the paper showed the effectiveness of public health sectors employee’s commitment to improve the TQM. Quantitative methodology for data analyses were employed to test the hypothesized model. A total of 259 questionnaires were distributed among the respondents, out of which 165 questionnaires were returned and only 154 were found useful in sense of completeness and usefulness for further analysis. The results of the analyses confirmed that there is significant direct effect of employees’ commitment to improve the TQM and KM moderates the relationship between employees’ commitment and TQM.

Keywords

Details

Primary Language

English

Subjects

-

Journal Section

-

Authors

Abdulrahman Ahmad Al Ghamdi This is me

Fadzli Shah Bin Abd. Aziz This is me

Rushami Zien Yusoff This is me

Munauwar Bin Mustafa This is me

Publication Date

September 1, 2016

Submission Date

September 1, 2016

Acceptance Date

-

Published in Issue

Year 2016 Volume: 6 Number: 4

IZ

https://izlik.org/JA47KU86JT

Cite

RIS / Bibtex
APA
Ghamdi, A. A. A., Aziz, F. S. B. A., Yusoff, R. Z., & Mustafa, M. B. (2016). The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia. International Review of Management and Marketing, 6(4), 790-797. https://izlik.org/JA47KU86JT
AMA
1.Ghamdi AAA, Aziz FSBA, Yusoff RZ, Mustafa MB. The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia. IRMM. 2016;6(4):790-797. https://izlik.org/JA47KU86JT
Chicago
Ghamdi, Abdulrahman Ahmad Al, Fadzli Shah Bin Abd. Aziz, Rushami Zien Yusoff, and Munauwar Bin Mustafa. 2016. “The Moderating Role of Knowledge Management on the Relationship Between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia”. International Review of Management and Marketing 6 (4): 790-97. https://izlik.org/JA47KU86JT.
EndNote
Ghamdi AAA, Aziz FSBA, Yusoff RZ, Mustafa MB (September 1, 2016) The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia. International Review of Management and Marketing 6 4 790–797.
IEEE
[1]A. A. A. Ghamdi, F. S. B. A. Aziz, R. Z. Yusoff, and M. B. Mustafa, “The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia”, IRMM, vol. 6, no. 4, pp. 790–797, Sept. 2016, [Online]. Available: https://izlik.org/JA47KU86JT
ISNAD
Ghamdi, Abdulrahman Ahmad Al - Aziz, Fadzli Shah Bin Abd. - Yusoff, Rushami Zien - Mustafa, Munauwar Bin. “The Moderating Role of Knowledge Management on the Relationship Between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia”. International Review of Management and Marketing 6/4 (September 1, 2016): 790-797. https://izlik.org/JA47KU86JT.
JAMA
1.Ghamdi AAA, Aziz FSBA, Yusoff RZ, Mustafa MB. The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia. IRMM. 2016;6:790–797.
MLA
Ghamdi, Abdulrahman Ahmad Al, et al. “The Moderating Role of Knowledge Management on the Relationship Between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia”. International Review of Management and Marketing, vol. 6, no. 4, Sept. 2016, pp. 790-7, https://izlik.org/JA47KU86JT.
Vancouver
1.Abdulrahman Ahmad Al Ghamdi, Fadzli Shah Bin Abd. Aziz, Rushami Zien Yusoff, Munauwar Bin Mustafa. The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia. IRMM [Internet]. 2016 Sep. 1;6(4):790-7. Available from: https://izlik.org/JA47KU86JT