The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia

Year 2016, Volume: 6 Issue: 4, 790 - 797, 01.09.2016

Abdulrahman Ahmad Al Ghamdi Fadzli Shah Bin Abd. Aziz Rushami Zien Yusoff Munauwar Bin Mustafa

https://izlik.org/JA47KU86JT

Abstract

This current study investigated the relationship between employees’ commitment and total quality management (TQM) in the public healthcare sector
of Saudi Arabia. Furthermore moderating effect of knowledge management (KM) on the relationship between employees’ commitment and TQM has
been examined. The core of the paper showed the effectiveness of public health sectors employee’s commitment to improve the TQM. Quantitative
methodology for data analyses were employed to test the hypothesized model. A total of 259 questionnaires were distributed among the respondents,
out of which 165 questionnaires were returned and only 154 were found useful in sense of completeness and usefulness for further analysis. The results
of the analyses confirmed that there is significant direct effect of employees’ commitment to improve the TQM and KM moderates the relationship
between employees’ commitment and TQM.

Keywords

total quality management , Employees’ Commitment , knowledge management , Partial Least Squares , public healthcare