EN
The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru
Abstract
One major issue facing the unit trust industry in Malaysia is the job satisfaction of unit agents. Past studies have shown that job satisfaction could be influenced by a variety of factors. Therefore, this study determines to investigate the relationship between leadership, span of control, perception of Islamic unit trust products and services, perception of internal service quality and job satisfaction. The sample consisted of 303 respondents of unit trust agents. A total of four hypotheses was developed, and all were supported. The results showed all of these factors had a significant relationship with job satisfaction. These findings clearly imply that good leadership, low span of control, positive perception of Islamic unit trust products and services, and high internal service quality can lead to higher job satisfaction among the agents. Thus, they should assist policy makers, practitioners and marketers in their sustainability and growth efforts.
Keywords
Details
Primary Language
English
Subjects
-
Journal Section
Conference Paper
Publication Date
October 1, 2016
Submission Date
October 1, 2016
Acceptance Date
-
Published in Issue
Year 2016 Volume: 6 Number: 8
APA
Kwan, C. S., & Isa, F. M. (2016). The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. International Review of Management and Marketing, 6(8), 149-152. https://izlik.org/JA58XD26AE
AMA
1.Kwan CS, Isa FM. The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. IRMM. 2016;6(8):149-152. https://izlik.org/JA58XD26AE
Chicago
Kwan, Chin Swee, and Filzah Md Isa. 2016. “The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru”. International Review of Management and Marketing 6 (8): 149-52. https://izlik.org/JA58XD26AE.
EndNote
Kwan CS, Isa FM (October 1, 2016) The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. International Review of Management and Marketing 6 8 149–152.
IEEE
[1]C. S. Kwan and F. M. Isa, “The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru”, IRMM, vol. 6, no. 8, pp. 149–152, Oct. 2016, [Online]. Available: https://izlik.org/JA58XD26AE
ISNAD
Kwan, Chin Swee - Isa, Filzah Md. “The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru”. International Review of Management and Marketing 6/8 (October 1, 2016): 149-152. https://izlik.org/JA58XD26AE.
JAMA
1.Kwan CS, Isa FM. The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. IRMM. 2016;6:149–152.
MLA
Kwan, Chin Swee, and Filzah Md Isa. “The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru”. International Review of Management and Marketing, vol. 6, no. 8, Oct. 2016, pp. 149-52, https://izlik.org/JA58XD26AE.
Vancouver
1.Chin Swee Kwan, Filzah Md Isa. The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. IRMM [Internet]. 2016 Oct. 1;6(8):149-52. Available from: https://izlik.org/JA58XD26AE