Conference Paper

Service Quality, Customer Value and Patient Satisfaction on Public Hospital in Bandung District, Indonesia

Volume: 7 Number: 2 June 1, 2017
  • Liga Suryadana
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International Review of Management and Marketing
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Service Quality, Customer Value and Patient Satisfaction on Public Hospital in Bandung District, Indonesia

Abstract

The purpose of this research is to investigate the influence of service quality on customer value as well as on public hospital patient satisfaction. Population studies were conducted in government hospitals. Data analysis used structural equation modeling Partial Least Square (SEM-PLS). Sample in this research are 158 patients from government hospitals in the district Bandug, Indonesia. The results showed a significant influence on service quality on customer value and patient satisfaction. Furthermore, the results also showed that gender plays a role as moderating variable between customer value and patient satisfaction. This indicates that the services provided by public hospitals can improve customer value implications on patient satisfaction.

Keywords

Details

Primary Language

English

Subjects

-

Journal Section

Conference Paper

Authors

Liga Suryadana This is me

Publication Date

June 1, 2017

Submission Date

June 1, 2017

Acceptance Date

-

Published in Issue

Year 2017 Volume: 7 Number: 2

IZ

https://izlik.org/JA44PW62JF

Cite

RIS / Bibtex
APA
Suryadana, L. (2017). Service Quality, Customer Value and Patient Satisfaction on Public Hospital in Bandung District, Indonesia. International Review of Management and Marketing, 7(2), 187-192. https://izlik.org/JA44PW62JF
AMA
1.Suryadana L. Service Quality, Customer Value and Patient Satisfaction on Public Hospital in Bandung District, Indonesia. IRMM. 2017;7(2):187-192. https://izlik.org/JA44PW62JF
Chicago
Suryadana, Liga. 2017. “Service Quality, Customer Value and Patient Satisfaction on Public Hospital in Bandung District, Indonesia”. International Review of Management and Marketing 7 (2): 187-92. https://izlik.org/JA44PW62JF.
EndNote
Suryadana L (June 1, 2017) Service Quality, Customer Value and Patient Satisfaction on Public Hospital in Bandung District, Indonesia. International Review of Management and Marketing 7 2 187–192.
IEEE
[1]L. Suryadana, “Service Quality, Customer Value and Patient Satisfaction on Public Hospital in Bandung District, Indonesia”, IRMM, vol. 7, no. 2, pp. 187–192, June 2017, [Online]. Available: https://izlik.org/JA44PW62JF
ISNAD
Suryadana, Liga. “Service Quality, Customer Value and Patient Satisfaction on Public Hospital in Bandung District, Indonesia”. International Review of Management and Marketing 7/2 (June 1, 2017): 187-192. https://izlik.org/JA44PW62JF.
JAMA
1.Suryadana L. Service Quality, Customer Value and Patient Satisfaction on Public Hospital in Bandung District, Indonesia. IRMM. 2017;7:187–192.
MLA
Suryadana, Liga. “Service Quality, Customer Value and Patient Satisfaction on Public Hospital in Bandung District, Indonesia”. International Review of Management and Marketing, vol. 7, no. 2, June 2017, pp. 187-92, https://izlik.org/JA44PW62JF.
Vancouver
1.Liga Suryadana. Service Quality, Customer Value and Patient Satisfaction on Public Hospital in Bandung District, Indonesia. IRMM [Internet]. 2017 Jun. 1;7(2):187-92. Available from: https://izlik.org/JA44PW62JF