EN
The Impact of the E-Service Quality (E-SQ) of Online Databases on Users’ Behavioural Intentions: A Perspective of Postgraduate Students
Abstract
This study aimed to explore the impact of the e-service quality (E-SQ) of the online academic databases offered in the Jordanian academic institutions on end users’ behavioural intentions. To do that, the current study employed a quantitative survey approach to test a set of hypotheses and answer the research questions. This study implemented the convenience sampling technique to select a representative sample of postgraduate students at Jordanian public and private universities. Two hundred and eighty (280) questionnaires were distributed, 230 questionnaires were completed, and 50 questionnaires were excluded. The findings of the study showed that only four dimensions of E-SQ (ease of use, website design, security, and reliability variables) have a positive impact on users’ satisfaction. The results also showed that five dimensions of E-SQ (ease of use, security, reliability, website design, and responsiveness) have a positive impact on users’ behavioural intentions. Furthermore, the results demonstrated that users’ satisfaction has a positive impact on users’ behavioural intentions. The study also concluded that user satisfaction has mediated partially the impact of E-SQ on behavioural intention in the online database setting.
Keywords
Details
Primary Language
English
Subjects
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Journal Section
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Publication Date
March 1, 2016
Submission Date
March 1, 2016
Acceptance Date
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Published in Issue
Year 2016 Volume: 6 Number: 1
APA
Zeglat, D., Shrafat, F., & Al-smadi, Z. (2016). The Impact of the E-Service Quality (E-SQ) of Online Databases on Users’ Behavioural Intentions: A Perspective of Postgraduate Students. International Review of Management and Marketing, 6(1), 1-10. https://izlik.org/JA84CD34FP
AMA
1.Zeglat D, Shrafat F, Al-smadi Z. The Impact of the E-Service Quality (E-SQ) of Online Databases on Users’ Behavioural Intentions: A Perspective of Postgraduate Students. IRMM. 2016;6(1):1-10. https://izlik.org/JA84CD34FP
Chicago
Zeglat, Dia, Fayiz Shrafat, and Ziad Al-smadi. 2016. “The Impact of the E-Service Quality (E-SQ) of Online Databases on Users’ Behavioural Intentions: A Perspective of Postgraduate Students”. International Review of Management and Marketing 6 (1): 1-10. https://izlik.org/JA84CD34FP.
EndNote
Zeglat D, Shrafat F, Al-smadi Z (March 1, 2016) The Impact of the E-Service Quality (E-SQ) of Online Databases on Users’ Behavioural Intentions: A Perspective of Postgraduate Students. International Review of Management and Marketing 6 1 1–10.
IEEE
[1]D. Zeglat, F. Shrafat, and Z. Al-smadi, “The Impact of the E-Service Quality (E-SQ) of Online Databases on Users’ Behavioural Intentions: A Perspective of Postgraduate Students”, IRMM, vol. 6, no. 1, pp. 1–10, Mar. 2016, [Online]. Available: https://izlik.org/JA84CD34FP
ISNAD
Zeglat, Dia - Shrafat, Fayiz - Al-smadi, Ziad. “The Impact of the E-Service Quality (E-SQ) of Online Databases on Users’ Behavioural Intentions: A Perspective of Postgraduate Students”. International Review of Management and Marketing 6/1 (March 1, 2016): 1-10. https://izlik.org/JA84CD34FP.
JAMA
1.Zeglat D, Shrafat F, Al-smadi Z. The Impact of the E-Service Quality (E-SQ) of Online Databases on Users’ Behavioural Intentions: A Perspective of Postgraduate Students. IRMM. 2016;6:1–10.
MLA
Zeglat, Dia, et al. “The Impact of the E-Service Quality (E-SQ) of Online Databases on Users’ Behavioural Intentions: A Perspective of Postgraduate Students”. International Review of Management and Marketing, vol. 6, no. 1, Mar. 2016, pp. 1-10, https://izlik.org/JA84CD34FP.
Vancouver
1.Dia Zeglat, Fayiz Shrafat, Ziad Al-smadi. The Impact of the E-Service Quality (E-SQ) of Online Databases on Users’ Behavioural Intentions: A Perspective of Postgraduate Students. IRMM [Internet]. 2016 Mar. 1;6(1):1-10. Available from: https://izlik.org/JA84CD34FP