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Year 2016, Volume: 6 Issue: 4, 21 - 26, 01.06.2016

Nor a Abdul Aziz Abdullah Haji Abdul Ghani Hasnizam Shaari

Abstract

Issues and Problems in Ethical Practices amongst Takaful Agents

Year 2016, Volume: 6 Issue: 4, 21 - 26, 01.06.2016

Nor a Abdul Aziz Abdullah Haji Abdul Ghani Hasnizam Shaari

Abstract

This paper discusses contributing factors pertaining to the ethical behaviour of Takaful agents in Malaysia. Perspective of sales, selling pressure and the level of competitiveness are identified as factors, influencing ethical behaviour of Takaful agents. This study is conducted through focus group and formed a personal interview among branch managers, executives and Takaful agents. It revealed that unethical behaviour is evident among the Takaful agents in meeting the sales target. These factors can be used as a signal for practitioners and Takaful operators in order to avoid unethical practice in dealing with customers.

Keywords

Takaful Agents unethical behaviour Takaful Industry

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Details

Other ID JA46DY83AE
Journal Section Research Article
Authors

Nor a Abdul Aziz This is me

Abdullah Haji Abdul Ghani This is me

Hasnizam Shaari This is me

Publication Date June 1, 2016
Published in Issue Year 2016 Volume: 6 Issue: 4

Cite

APA Aziz, N. a. A., Ghani, A. H. A., & Shaari, H. (2016). Issues and Problems in Ethical Practices amongst Takaful Agents. International Review of Management and Marketing, 6(4), 21-26.
AMA Aziz NaA, Ghani AHA, Shaari H. Issues and Problems in Ethical Practices amongst Takaful Agents. IRMM. June 2016;6(4):21-26.
Chicago Aziz, Nor a Abdul, Abdullah Haji Abdul Ghani, and Hasnizam Shaari. “Issues and Problems in Ethical Practices Amongst Takaful Agents”. International Review of Management and Marketing 6, no. 4 (June 2016): 21-26.
EndNote Aziz NaA, Ghani AHA, Shaari H (June 1, 2016) Issues and Problems in Ethical Practices amongst Takaful Agents. International Review of Management and Marketing 6 4 21–26.
IEEE N. a. A. Aziz, A. H. A. Ghani, and H. Shaari, “Issues and Problems in Ethical Practices amongst Takaful Agents”, IRMM, vol. 6, no. 4, pp. 21–26, 2016.
ISNAD Aziz, Nor a Abdul et al. “Issues and Problems in Ethical Practices Amongst Takaful Agents”. International Review of Management and Marketing 6/4 (June 2016), 21-26.
JAMA Aziz NaA, Ghani AHA, Shaari H. Issues and Problems in Ethical Practices amongst Takaful Agents. IRMM. 2016;6:21–26.
MLA Aziz, Nor a Abdul et al. “Issues and Problems in Ethical Practices Amongst Takaful Agents”. International Review of Management and Marketing, vol. 6, no. 4, 2016, pp. 21-26.
Vancouver Aziz NaA, Ghani AHA, Shaari H. Issues and Problems in Ethical Practices amongst Takaful Agents. IRMM. 2016;6(4):21-6.