Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan

Nasir Mehmood; Ungku Norulkamar Bt. Ungku Ahmad; Sobia Irum; Muhammad Ashfaq

Conference Paper

Year 2016, Volume: 6 Issue: 4, 305 - 309, 01.06.2016

Nasir Mehmood Ungku Norulkamar Bt. Ungku Ahmad Sobia Irum Muhammad Ashfaq

Abstract

Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan

Year 2016, Volume: 6 Issue: 4, 305 - 309, 01.06.2016

Nasir Mehmood Ungku Norulkamar Bt. Ungku Ahmad Sobia Irum Muhammad Ashfaq

Abstract

Understanding attitudes and behaviors at workplace develop organizational knowledge and capabilities to increase quality of services and help in retaining competent and skillful employees. The present study aims to investigate the relationship between job satisfaction, affective commitment, and turnover intentions among front desk staff working as customer service representatives in Pakistani banks. Data was collected through questionnaire from 106 front desk customer representatives in 5 different banks located in Rawalpindi district of northern Punjab, Pakistan. Correlation and regression analysis concluded that both, job satisfaction and affective commitment, were significantly related to the turnover intentions with negative associations. Based on the conclusions of this study, the implications for future studies are discussed.

Keywords

Job Satisfaction, Affective Commitment, Turnover Intentions, Front Desk

There are 0 citations in total.

Details

Primary Language	English
Other ID	JA68FN77KE
Journal Section	Research Article
Authors	Nasir Mehmood This is me Ungku Norulkamar Bt. Ungku Ahmad This is me Sobia Irum This is me Muhammad Ashfaq This is me
Publication Date	June 1, 2016
Published in Issue	Year 2016 Volume: 6 Issue: 4

Cite

APA	Mehmood, N., Ahmad, U. N. B. U., Irum, S., Ashfaq, M. (2016). Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. International Review of Management and Marketing, 6(4), 305-309.
AMA	Mehmood N, Ahmad UNBU, Irum S, Ashfaq M. Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. IRMM. June 2016;6(4):305-309.
Chicago	Mehmood, Nasir, Ungku Norulkamar Bt. Ungku Ahmad, Sobia Irum, and Muhammad Ashfaq. “Job Satisfaction, Affective Commitment, and Turnover Intentions Among Front Desk Staff: Evidence from Pakistan”. International Review of Management and Marketing 6, no. 4 (June 2016): 305-9.
EndNote	Mehmood N, Ahmad UNBU, Irum S, Ashfaq M (June 1, 2016) Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. International Review of Management and Marketing 6 4 305–309.
IEEE	N. Mehmood, U. N. B. U. Ahmad, S. Irum, and M. Ashfaq, “Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan”, IRMM, vol. 6, no. 4, pp. 305–309, 2016.
ISNAD	Mehmood, Nasir et al. “Job Satisfaction, Affective Commitment, and Turnover Intentions Among Front Desk Staff: Evidence from Pakistan”. International Review of Management and Marketing 6/4 (June 2016), 305-309.
JAMA	Mehmood N, Ahmad UNBU, Irum S, Ashfaq M. Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. IRMM. 2016;6:305–309.
MLA	Mehmood, Nasir et al. “Job Satisfaction, Affective Commitment, and Turnover Intentions Among Front Desk Staff: Evidence from Pakistan”. International Review of Management and Marketing, vol. 6, no. 4, 2016, pp. 305-9.
Vancouver	Mehmood N, Ahmad UNBU, Irum S, Ashfaq M. Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. IRMM. 2016;6(4):305-9.