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Year 2016, Volume: 6 Issue: 5, 96 - 102, 01.06.2016

Irina Yuryevna Vaslavskaya Irina Alexandrovna Koshkina Alfiya Ruslanovna Fattakhova Sabina Damirovna Khakimova Victor Alexandrovich Fursov

Abstract

Methodology to Measure the Effectiveness of Social Services

Year 2016, Volume: 6 Issue: 5, 96 - 102, 01.06.2016

Irina Yuryevna Vaslavskaya Irina Alexandrovna Koshkina Alfiya Ruslanovna Fattakhova Sabina Damirovna Khakimova Victor Alexandrovich Fursov

Abstract

This article considers such problems as evaluating the effectiveness of social services and public needs financing. Due to the fact that social services are provided and funded by state or local authorities, assessment of their effectiveness requires special tools. Existing legally defined methods have several drawbacks and do not provide an objective picture. A comparative analysis of estimates according to official methodology and the author's empirical research are present in this article. On this basis, the conclusion about need for a different approach of providing the state (municipal) services is formulated.

Keywords

effectiveness social needs systems approach customer satisfaction public services public administration

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Details

Other ID JA74VY47UA
Journal Section Research Article
Authors

Irina Yuryevna Vaslavskaya This is me

Irina Alexandrovna Koshkina This is me

Alfiya Ruslanovna Fattakhova This is me

Sabina Damirovna Khakimova This is me

Victor Alexandrovich Fursov This is me

Publication Date June 1, 2016
Published in Issue Year 2016 Volume: 6 Issue: 5

Cite

APA Vaslavskaya, I. Y., Koshkina, I. A., Fattakhova, A. R., Khakimova, S. D., et al. (2016). Methodology to Measure the Effectiveness of Social Services. International Review of Management and Marketing, 6(5), 96-102.
AMA Vaslavskaya IY, Koshkina IA, Fattakhova AR, Khakimova SD, Fursov VA. Methodology to Measure the Effectiveness of Social Services. IRMM. June 2016;6(5):96-102.
Chicago Vaslavskaya, Irina Yuryevna, Irina Alexandrovna Koshkina, Alfiya Ruslanovna Fattakhova, Sabina Damirovna Khakimova, and Victor Alexandrovich Fursov. “Methodology to Measure the Effectiveness of Social Services”. International Review of Management and Marketing 6, no. 5 (June 2016): 96-102.
EndNote Vaslavskaya IY, Koshkina IA, Fattakhova AR, Khakimova SD, Fursov VA (June 1, 2016) Methodology to Measure the Effectiveness of Social Services. International Review of Management and Marketing 6 5 96–102.
IEEE I. Y. Vaslavskaya, I. A. Koshkina, A. R. Fattakhova, S. D. Khakimova, and V. A. Fursov, “Methodology to Measure the Effectiveness of Social Services”, IRMM, vol. 6, no. 5, pp. 96–102, 2016.
ISNAD Vaslavskaya, Irina Yuryevna et al. “Methodology to Measure the Effectiveness of Social Services”. International Review of Management and Marketing 6/5 (June 2016), 96-102.
JAMA Vaslavskaya IY, Koshkina IA, Fattakhova AR, Khakimova SD, Fursov VA. Methodology to Measure the Effectiveness of Social Services. IRMM. 2016;6:96–102.
MLA Vaslavskaya, Irina Yuryevna et al. “Methodology to Measure the Effectiveness of Social Services”. International Review of Management and Marketing, vol. 6, no. 5, 2016, pp. 96-102.
Vancouver Vaslavskaya IY, Koshkina IA, Fattakhova AR, Khakimova SD, Fursov VA. Methodology to Measure the Effectiveness of Social Services. IRMM. 2016;6(5):96-102.