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Year 2016, Volume: 6 Issue: 8, 149 - 152, 01.10.2016

Chin Swee Kwan Filzah Md Isa

Abstract

The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru

Year 2016, Volume: 6 Issue: 8, 149 - 152, 01.10.2016

Chin Swee Kwan Filzah Md Isa

Abstract

One major issue facing the unit trust industry in Malaysia is the job satisfaction of unit agents. Past studies have shown that job satisfaction could be influenced by a variety of factors. Therefore, this study determines to investigate the relationship between leadership, span of control, perception of Islamic unit trust products and services, perception of internal service quality and job satisfaction. The sample consisted of 303 respondents of unit trust agents. A total of four hypotheses was developed, and all were supported. The results showed all of these factors had a significant relationship with job satisfaction. These findings clearly imply that good leadership, low span of control, positive perception of Islamic unit trust products and services, and high internal service quality can lead to higher job satisfaction among the agents. Thus, they should assist policy makers, practitioners and marketers in their sustainability and growth efforts.

Keywords

leadership span of control job satisfaction

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Details

Primary Language English
Other ID JA87SD98MU
Journal Section Research Article
Authors

Chin Swee Kwan This is me

Filzah Md Isa This is me

Publication Date October 1, 2016
Published in Issue Year 2016 Volume: 6 Issue: 8

Cite

APA Kwan, C. S., & Isa, F. M. (2016). The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. International Review of Management and Marketing, 6(8), 149-152.
AMA Kwan CS, Isa FM. The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. IRMM. October 2016;6(8):149-152.
Chicago Kwan, Chin Swee, and Filzah Md Isa. “The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru”. International Review of Management and Marketing 6, no. 8 (October 2016): 149-52.
EndNote Kwan CS, Isa FM (October 1, 2016) The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. International Review of Management and Marketing 6 8 149–152.
IEEE C. S. Kwan and F. M. Isa, “The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru”, IRMM, vol. 6, no. 8, pp. 149–152, 2016.
ISNAD Kwan, Chin Swee - Isa, Filzah Md. “The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru”. International Review of Management and Marketing 6/8 (October 2016), 149-152.
JAMA Kwan CS, Isa FM. The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. IRMM. 2016;6:149–152.
MLA Kwan, Chin Swee and Filzah Md Isa. “The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru”. International Review of Management and Marketing, vol. 6, no. 8, 2016, pp. 149-52.
Vancouver Kwan CS, Isa FM. The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. IRMM. 2016;6(8):149-52.