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Year 2017, Volume: 7 Issue: 2, 237 - 243, 01.06.2017

Mahdi Rezapour Mehraban Hadi Peykani

Abstract

Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan

Year 2017, Volume: 7 Issue: 2, 237 - 243, 01.06.2017

Mahdi Rezapour Mehraban Hadi Peykani

Abstract

The main objective of this study was to compare customer satisfaction with the quality of e-banking services among state, private and altered banks in Isfahan. In terms of purpose, this study is descriptive and this is a survey. The population of this research includes all clients of state, private and altered banks in Isfahan. Depending on the bank, the sampling method was available stratified sampling. In this study, a questionnaire was used to assess the variables. The results showed that there is a significant difference between the beauty of the website and privacy between state, private and altered banks and in all the variables, men scored more than women on average.

Keywords

Customer Satisfaction Service Quality State Banks Private Banks Altered Banks

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Other ID JA47MR64JS
Journal Section Collection
Authors

Mahdi Rezapour This is me

Mehraban Hadi Peykani This is me

Publication Date June 1, 2017
Published in Issue Year 2017 Volume: 7 Issue: 2

Cite

APA Rezapour, M., & Peykani, M. H. (2017). Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan. International Review of Management and Marketing, 7(2), 237-243.
AMA Rezapour M, Peykani MH. Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan. IRMM. June 2017;7(2):237-243.
Chicago Rezapour, Mahdi, and Mehraban Hadi Peykani. “Compare Customer Satisfaction With the Quality of E-Banking Services Among State, Private and Altered Banks in Isfahan”. International Review of Management and Marketing 7, no. 2 (June 2017): 237-43.
EndNote Rezapour M, Peykani MH (June 1, 2017) Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan. International Review of Management and Marketing 7 2 237–243.
IEEE M. Rezapour and M. H. Peykani, “Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan”, IRMM, vol. 7, no. 2, pp. 237–243, 2017.
ISNAD Rezapour, Mahdi - Peykani, Mehraban Hadi. “Compare Customer Satisfaction With the Quality of E-Banking Services Among State, Private and Altered Banks in Isfahan”. International Review of Management and Marketing 7/2 (June 2017), 237-243.
JAMA Rezapour M, Peykani MH. Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan. IRMM. 2017;7:237–243.
MLA Rezapour, Mahdi and Mehraban Hadi Peykani. “Compare Customer Satisfaction With the Quality of E-Banking Services Among State, Private and Altered Banks in Isfahan”. International Review of Management and Marketing, vol. 7, no. 2, 2017, pp. 237-43.
Vancouver Rezapour M, Peykani MH. Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan. IRMM. 2017;7(2):237-43.