The Relationship Among Organizational Commitment and Organizational Citizenship Behavior -A Research Study On Call Center Employees

Year 2013, Volume: 15 Issue: 3, 83 - 93, 01.09.2013

Eda Kılıç

Abstract

The aim of this study is identified the relationship among organizational commitment, organizational citizenship behavior and their dimensions and the affect of the relationship on call center employees. The questionnaire method has been chosen as data collection. The research population has been consisted of call center employees who worked in the Bursa and İstanbul. In the research sample has been consisted of 251 call center employees who is performing a call center in Bursa and three call centers in İstanbul. The study has two parts. In the first part, the conceptual framework of organizational commitment and organizational citizenship behavior and in the second part, findings and results are ranked as. This research results indicated that a high level positive relation among organizational commitment and organizational citizenship behavior

Keywords

Organizational commitment, organizational citizenship behavior, call center

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