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Kültürel Zekâ ve Öz-Yeterliliğin Görev Performansı ve Örgütsel Vatandaşlık Davranışı Üzerinde Etkisi: Çokuluslu Örgüt Üzerinde Bir Uygulama

Year 2012, Volume: 14 Issue: 2, 123 - 140, 01.06.2012

Dr.Faruk Şahin Yard.Doç.Dr. Sait Gürbüz

Abstract

Bu çalışmanın amacı; kültürel zekânın, öz-yeterlilik, görev performansı ve örgütsel vatandaşlık davranışı ile ilişkisini Türkiye’nin de bulunduğu çokuluslu ve çok kültürlü bir örgüt çalışanları üzerinde araştırmaktır. Araştırmanın örneklemini, çokuluslu bir ortamda görev yapan 9 ülkeye mensup 121 katılımcıdan oluşmaktadır. Yapılan analizler sonucunda, kültürel zekâ ile öz-yeterliliğin gerek görev performansını gerekse örgütsel vatandaşlık davranışını olumlu yönde etkilediği bulunmuştur. Bu araştırma sonucunda, görev performansı ve örgütsel vatandaşlık davranışı üzerinde kültürel zekâ ile öz-yeterliliğin ortak (etkileşimsel) etkisinin varlığı bulunmamıştır. Sonuç olarak, genel performansın anlaşılması açısından hem kültürel zekânın hem de öz-yeterliliğin dikkate alınması gereği vurgulanmaktadır.

Keywords

Kültürel Zekâ Öz-yeterlilik Görev Performansı Örgütsel Vatandaşlık Davranışı Çokuluslu Örgütler

References

  • Aiken, L.S.-West, S.G. (1991), Multiple reg- ression: Testing and interpreting inte- ractions. Sage, Newbury Park, CA.
  • Ang, S.-Van Dyne, L. (2008), “Conceptuali- zation of cultural intelligence: Defini- tion, distinctiveness, and nomological network”. S. Ang-L. Van Dyne (Der.), Handbook of cultural intelligence: The- ory, measurement, and applications, M.E. Sharpe, Armonk, NY, s. : 3-15.
  • Ang, S.-Van Dyne, L.-Koh, C.K.S.-Ng, K.Y.- Templer, K.J.-Tay, C.-Chandrasekar, N.A. (2007), “Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultu- ral adaptation and task performance”, Management and Organization Re- view, 3(3), s. 335–371.
  • Bandura, A. (1986), Social Foundations of Thougts and Action: A Social Cognitive Theory, Prentice Hall, Englewood Cliffs, NJ.
  • Bandura, A. (1997), Self-efficacy: The exer- cise of control, W.H. Freeman, New York.
  • Bandura, A. (1999), “A social cognitive the- ory of personality”. L. Pervin-O. John (Der.), Handbook of personality, 2nd Ed. Guilford Publications, New York, s. 154-196.
  • Baron, R.M.-Kenny, D.A. (1986), “The mo- derator-mediator variable distinction in social psychological research: Concep- tual, strategic, and statistical considera- tions”, Journal of Personality and Social Psychology, Vol. 51, s. 1173–1182.
  • Campbell J.P. (1999), “The definition and measurement of performance in the new age”, D.R. Ilgen-E.D. Pulakos (Der.), The changing nature of perfor- mance: Implications for staffing, moti- vation, and development, Jossey-Bass, San Francisco, s. 399-429.
  • Dussault, M. (2006), “Teachers' self-efficacy and organizational citizenship behavi- ors”, Psychological Reports, 98(2), s. 427-432.
  • Earley, P.C.-Ang, S. (2003), Cultural intelli- gence: Individual interactions across cultures, Stanford University Press, Pa- loAlto.
  • Frazier, P.A.-Tix, P.A.-Barron, K.E. (2004), “Testing moderator and mediator ef- fects in counseling psychology rese- arch”, Psychology, 51(1), s. 115-134. of Counseling
  • Harrison, A.W.-Rainer, R.K.-Hochwarter, W.A.-Thompson, K.R. (1997), “Testing the self-efficacy–performance linkage of social–cognitive theory”, The Journal of Social Psychology, 137, s. 79-87.
  • Judge, T.A.-Jackson, C.L.-Shaw, J.C.-Scott, B.A.-Rich, B.L. (2007), “Self-efficacy and work-related performance: The integral role of individual differences”, Journal of Applied Psychology, 92(1), s. 107- 127.
  • Jöreskog, K.G.-Sörbom, D. (1993), LISREL 8: User’s Reference Guide, Scientific Soft- ware International, Chicago, Ill.
  • Kozlowskı S.W.J.-Gully, S.M.-Brown, K.G.- Salas, E.-Smıth, E.M.-Nason, E.H. (2001), “Effects of training goals and goal orientation traits on multidimen- sional training outcomes and perfor- mance adaptability”, Organizational Behavior & Human Decision Processes, 85(1), s. 1-31.
  • Livermore, D. (2010), Leading with cultural intelligence: The new secret to success, American Management Association, New York.
  • Locke, E.A. (2003), “Good definitions: The epis- temological foundation of scientific prog- ress”, Greenberg (Ed.), Organizational Behavior: The State of The Science, 2nd ed, Erlbaum, Mahwah, NJ, s. 415–444.
  • Mayer, J.D.-Salovey, P. (1993), “The intelli- gence of emotional intelligence”, Intel- ligence, 17, s. 433–442.
  • Oolders, T.-Chernyshenko, O.S.-Stark, S. (2008), “Cultural intelligence as a me- diator of relationships between open- ness to experience and adaptive performance”, S. Ang-L. Van Dyne (Der.), Handbook of cultural intelli- gence : Theory, measurement, and app- lications, M.E. Sharpe, Armonk, NY, s. 145-158.
  • Organ, D.W. (1988), Organizational citizens- hip behavior: The good soldier syndrome, Lexington Books, Lexington, MA.
  • Podsakoff, P.M.-Mackenzie, S.B.-Lee, J.Y.- Podsakoff, N.P. (2003), “Common met- hod biases in behavioral research: A critical review of the literature and re- commended remedies”, Journal of Applied Psychology, 88, s. 879–903.
  • Schwarzer, R.-Jerusalem, M. (1995), “Gene- ralized self-efficacy scale”, J. Weinman,- S. Wright-M. Johnston (Der.), Measures in health psychology: A user’s portfo- lio. Causal and control beliefs, NFER- NELSON, Windsor, UK, s. 35-37.
  • Smith, C.A.-Organ, D.W.-Near, J.P. (1983), “Organizational citizenship behavior: Its nature and antecedents”, Journal of Applied Psychology, 68, s. 653-663.
  • Solomon, C.M.-Schell, M.S. (2009), Mana- ging across cultures: The seven keys to doing business with a global mindset, McGraw-Hill, New York.
  • Stajkovic, A.D.-Luthans F. (1998), “Self-effi- cacy and work-related performance: A meta-analysis”, Psychological Bulletin, 124(2), s. 240-261.
  • Sternberg, R.J.-Detterman, D.K. (Ed.) (1986), What is intelligence? Contemporary vi- ewpoints on its nature and definition, Ablex, Norwood, NJ.
  • Sternberg, R.J.-Forsythe, G.B.-Hedlund, J.- Horvath, J.A.-Wagner, R.K.-Williams, W.M.-Snook, S.-Grigorenko, E.L. (2000), Practical intelligence in everyday life, Cambridge University Press, New York.
  • Stone-Romero, E. F.-Stone, D. L.-Hyatt, D. (2003), “Personnel selection procedures and invasion of privacy”, Journal of So- cial Issues, 59, s. 343-368.
  • Şimşek, Ö.F. (2007), Yapısal Eşitlik Modelle- mesine Giriş Temel İlkeler ve LISREL Uygulamaları, Ekinoks Yayıncılık, An- kara.
  • Templer, K.J.-Tay, C.-Chandrasekar, N.A. (2006), “Motivational cultural intelli- gence, realistic job preview, realistic li- ving cross-cultural adjustment”, Group and Organization Management, 31, s. 154– 173. preview, and
  • Thorndike, R.L.-Stein, S. (1937), “An evalua- tion of the attempts to measure social intelligence”, Psychological Bulletin, 34, s. 275–285.
  • Triandis, H.C. (2006), “Cultural intelligence in organisations”, Group & Organisati- ons Management, 31(1), s. 20-26.
  • Tsui, A.S. (1984), “A role set analysis of ma- nagerial reputation”, Organizational Behavior and Human Performance, 34, s. 64–96.
  • Tsui, A.S. (1990), “A multiple-constituency model of effectiveness: An empirical examination at the human resource su- bunit level”, Administrative Science Quarterly, 35, s. 458–483.
  • Van Dyne, L.-Ang, S.-Nielsen, T.M. (2007), “Cultural intelligence”, S. Clegg-J. Bai- ley (Der.), International Encyclopedia of Organization Studies, 1, Sage, Thou- sand Oaks, CA, s. 345-350.
  • Van Dyne, L.-Ang, S.-Livermore, D. (2010), “Cultural intelligence: A pathway for leading in a rapidly globalizing World”, K. Hannum-B.B. McFeeters-L. Booysen (Der.), Leading across differences, Pfe- iffer, San Francisco, s. 131-138.
  • Ward, C.-Fischer, R. (2008), “Personality, cultural intelligence, and cross-cultural adaptation”, S. Ang-L. Van Dyne (Der.), Handbook of cultural intelligence: The- ory, measurement, and applications, M.E. Sharpe, Armonk, NY, s. 159-173.
  • Williams, L.J.-Anderson, S.E. (1991), “Job sa- tisfaction and organizational commit- ment as predictors of organizational citizenship and in-role behavior”, Jour- nal of Management, 17, s. 601–618.
  • Wood, R.-Bandura, A. (1989), “Impact of conceptions of ability on self-regulatory mechanisms and complex decision-ma- king”, Journal of Personality and Social Psychology, 56, s. 407-415.
  • Yeşil, S. (2009), “Kültürel Farklılıkların Yö- netimi ve Alternatif Bir Strateji: Kültü- rel Zekâ”, KMU İBF Dergisi, Yıl:11 Sayı:16, s. 100-131.
  • Yeşil, S. (2010), “21. Yüzyılın Küresel Örgüt- leri İçin Kültürel Zekâ”, Ç.Ü. Sosyal Bi- limler Enstitüsü Dergisi, Cilt 19, Sayı 2, s. 147-168.

The Effect Of Cultural Intelligence And Self-Efficacy On Task Performance And Organizational Citizenship Behavior: A Study In A Multinational Organization

Year 2012, Volume: 14 Issue: 2, 123 - 140, 01.06.2012

Dr.Faruk Şahin Yard.Doç.Dr. Sait Gürbüz

Abstract

The purpose of the present study was to examine the effects of cultural intelligence and general self-efficacy on task performance and organizational citizenship behavior in a sample of personnel from a multinational and multicultural organization including Turkey. The sample consisted of 121 respondents from a multinational organization who represented 9 nationalities. The analysis revealed that cultural intelligence and general self-efficacy predicted task performance and organizational citizenship behavior. Hierarchical multiple regression analyses clearly indicated that there was no interaction effects of cultural intelligence and general self-efficacy on the outcomes. As a result, a need is emphasized to consider cultural intelligence and general self-efficacy to better understand general performance.

Keywords

Cultural Intelligence General Self-Efficacy Task Performance Organizational Citizenship Behavior Multinational Organizations

References

  • Aiken, L.S.-West, S.G. (1991), Multiple reg- ression: Testing and interpreting inte- ractions. Sage, Newbury Park, CA.
  • Ang, S.-Van Dyne, L. (2008), “Conceptuali- zation of cultural intelligence: Defini- tion, distinctiveness, and nomological network”. S. Ang-L. Van Dyne (Der.), Handbook of cultural intelligence: The- ory, measurement, and applications, M.E. Sharpe, Armonk, NY, s. : 3-15.
  • Ang, S.-Van Dyne, L.-Koh, C.K.S.-Ng, K.Y.- Templer, K.J.-Tay, C.-Chandrasekar, N.A. (2007), “Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultu- ral adaptation and task performance”, Management and Organization Re- view, 3(3), s. 335–371.
  • Bandura, A. (1986), Social Foundations of Thougts and Action: A Social Cognitive Theory, Prentice Hall, Englewood Cliffs, NJ.
  • Bandura, A. (1997), Self-efficacy: The exer- cise of control, W.H. Freeman, New York.
  • Bandura, A. (1999), “A social cognitive the- ory of personality”. L. Pervin-O. John (Der.), Handbook of personality, 2nd Ed. Guilford Publications, New York, s. 154-196.
  • Baron, R.M.-Kenny, D.A. (1986), “The mo- derator-mediator variable distinction in social psychological research: Concep- tual, strategic, and statistical considera- tions”, Journal of Personality and Social Psychology, Vol. 51, s. 1173–1182.
  • Campbell J.P. (1999), “The definition and measurement of performance in the new age”, D.R. Ilgen-E.D. Pulakos (Der.), The changing nature of perfor- mance: Implications for staffing, moti- vation, and development, Jossey-Bass, San Francisco, s. 399-429.
  • Dussault, M. (2006), “Teachers' self-efficacy and organizational citizenship behavi- ors”, Psychological Reports, 98(2), s. 427-432.
  • Earley, P.C.-Ang, S. (2003), Cultural intelli- gence: Individual interactions across cultures, Stanford University Press, Pa- loAlto.
  • Frazier, P.A.-Tix, P.A.-Barron, K.E. (2004), “Testing moderator and mediator ef- fects in counseling psychology rese- arch”, Psychology, 51(1), s. 115-134. of Counseling
  • Harrison, A.W.-Rainer, R.K.-Hochwarter, W.A.-Thompson, K.R. (1997), “Testing the self-efficacy–performance linkage of social–cognitive theory”, The Journal of Social Psychology, 137, s. 79-87.
  • Judge, T.A.-Jackson, C.L.-Shaw, J.C.-Scott, B.A.-Rich, B.L. (2007), “Self-efficacy and work-related performance: The integral role of individual differences”, Journal of Applied Psychology, 92(1), s. 107- 127.
  • Jöreskog, K.G.-Sörbom, D. (1993), LISREL 8: User’s Reference Guide, Scientific Soft- ware International, Chicago, Ill.
  • Kozlowskı S.W.J.-Gully, S.M.-Brown, K.G.- Salas, E.-Smıth, E.M.-Nason, E.H. (2001), “Effects of training goals and goal orientation traits on multidimen- sional training outcomes and perfor- mance adaptability”, Organizational Behavior & Human Decision Processes, 85(1), s. 1-31.
  • Livermore, D. (2010), Leading with cultural intelligence: The new secret to success, American Management Association, New York.
  • Locke, E.A. (2003), “Good definitions: The epis- temological foundation of scientific prog- ress”, Greenberg (Ed.), Organizational Behavior: The State of The Science, 2nd ed, Erlbaum, Mahwah, NJ, s. 415–444.
  • Mayer, J.D.-Salovey, P. (1993), “The intelli- gence of emotional intelligence”, Intel- ligence, 17, s. 433–442.
  • Oolders, T.-Chernyshenko, O.S.-Stark, S. (2008), “Cultural intelligence as a me- diator of relationships between open- ness to experience and adaptive performance”, S. Ang-L. Van Dyne (Der.), Handbook of cultural intelli- gence : Theory, measurement, and app- lications, M.E. Sharpe, Armonk, NY, s. 145-158.
  • Organ, D.W. (1988), Organizational citizens- hip behavior: The good soldier syndrome, Lexington Books, Lexington, MA.
  • Podsakoff, P.M.-Mackenzie, S.B.-Lee, J.Y.- Podsakoff, N.P. (2003), “Common met- hod biases in behavioral research: A critical review of the literature and re- commended remedies”, Journal of Applied Psychology, 88, s. 879–903.
  • Schwarzer, R.-Jerusalem, M. (1995), “Gene- ralized self-efficacy scale”, J. Weinman,- S. Wright-M. Johnston (Der.), Measures in health psychology: A user’s portfo- lio. Causal and control beliefs, NFER- NELSON, Windsor, UK, s. 35-37.
  • Smith, C.A.-Organ, D.W.-Near, J.P. (1983), “Organizational citizenship behavior: Its nature and antecedents”, Journal of Applied Psychology, 68, s. 653-663.
  • Solomon, C.M.-Schell, M.S. (2009), Mana- ging across cultures: The seven keys to doing business with a global mindset, McGraw-Hill, New York.
  • Stajkovic, A.D.-Luthans F. (1998), “Self-effi- cacy and work-related performance: A meta-analysis”, Psychological Bulletin, 124(2), s. 240-261.
  • Sternberg, R.J.-Detterman, D.K. (Ed.) (1986), What is intelligence? Contemporary vi- ewpoints on its nature and definition, Ablex, Norwood, NJ.
  • Sternberg, R.J.-Forsythe, G.B.-Hedlund, J.- Horvath, J.A.-Wagner, R.K.-Williams, W.M.-Snook, S.-Grigorenko, E.L. (2000), Practical intelligence in everyday life, Cambridge University Press, New York.
  • Stone-Romero, E. F.-Stone, D. L.-Hyatt, D. (2003), “Personnel selection procedures and invasion of privacy”, Journal of So- cial Issues, 59, s. 343-368.
  • Şimşek, Ö.F. (2007), Yapısal Eşitlik Modelle- mesine Giriş Temel İlkeler ve LISREL Uygulamaları, Ekinoks Yayıncılık, An- kara.
  • Templer, K.J.-Tay, C.-Chandrasekar, N.A. (2006), “Motivational cultural intelli- gence, realistic job preview, realistic li- ving cross-cultural adjustment”, Group and Organization Management, 31, s. 154– 173. preview, and
  • Thorndike, R.L.-Stein, S. (1937), “An evalua- tion of the attempts to measure social intelligence”, Psychological Bulletin, 34, s. 275–285.
  • Triandis, H.C. (2006), “Cultural intelligence in organisations”, Group & Organisati- ons Management, 31(1), s. 20-26.
  • Tsui, A.S. (1984), “A role set analysis of ma- nagerial reputation”, Organizational Behavior and Human Performance, 34, s. 64–96.
  • Tsui, A.S. (1990), “A multiple-constituency model of effectiveness: An empirical examination at the human resource su- bunit level”, Administrative Science Quarterly, 35, s. 458–483.
  • Van Dyne, L.-Ang, S.-Nielsen, T.M. (2007), “Cultural intelligence”, S. Clegg-J. Bai- ley (Der.), International Encyclopedia of Organization Studies, 1, Sage, Thou- sand Oaks, CA, s. 345-350.
  • Van Dyne, L.-Ang, S.-Livermore, D. (2010), “Cultural intelligence: A pathway for leading in a rapidly globalizing World”, K. Hannum-B.B. McFeeters-L. Booysen (Der.), Leading across differences, Pfe- iffer, San Francisco, s. 131-138.
  • Ward, C.-Fischer, R. (2008), “Personality, cultural intelligence, and cross-cultural adaptation”, S. Ang-L. Van Dyne (Der.), Handbook of cultural intelligence: The- ory, measurement, and applications, M.E. Sharpe, Armonk, NY, s. 159-173.
  • Williams, L.J.-Anderson, S.E. (1991), “Job sa- tisfaction and organizational commit- ment as predictors of organizational citizenship and in-role behavior”, Jour- nal of Management, 17, s. 601–618.
  • Wood, R.-Bandura, A. (1989), “Impact of conceptions of ability on self-regulatory mechanisms and complex decision-ma- king”, Journal of Personality and Social Psychology, 56, s. 407-415.
  • Yeşil, S. (2009), “Kültürel Farklılıkların Yö- netimi ve Alternatif Bir Strateji: Kültü- rel Zekâ”, KMU İBF Dergisi, Yıl:11 Sayı:16, s. 100-131.
  • Yeşil, S. (2010), “21. Yüzyılın Küresel Örgüt- leri İçin Kültürel Zekâ”, Ç.Ü. Sosyal Bi- limler Enstitüsü Dergisi, Cilt 19, Sayı 2, s. 147-168.
There are 41 citations in total.

Details

Other ID JA23DB68US
Journal Section Articles
Authors

Dr.Faruk Şahin This is me

Yard.Doç.Dr. Sait Gürbüz This is me

Publication Date June 1, 2012
Published in Issue Year 2012 Volume: 14 Issue: 2

Cite

APA Şahin, D., & Gürbüz, Y. S. (2012). Kültürel Zekâ ve Öz-Yeterliliğin Görev Performansı ve Örgütsel Vatandaşlık Davranışı Üzerinde Etkisi: Çokuluslu Örgüt Üzerinde Bir Uygulama. ISGUC The Journal of Industrial Relations and Human Resources, 14(2), 123-140.
AMA Şahin D, Gürbüz YS. Kültürel Zekâ ve Öz-Yeterliliğin Görev Performansı ve Örgütsel Vatandaşlık Davranışı Üzerinde Etkisi: Çokuluslu Örgüt Üzerinde Bir Uygulama. isguc. June 2012;14(2):123-140.
Chicago Şahin, Dr.Faruk, and Yard.Doç.Dr. Sait Gürbüz. “Kültürel Zekâ Ve Öz-Yeterliliğin Görev Performansı Ve Örgütsel Vatandaşlık Davranışı Üzerinde Etkisi: Çokuluslu Örgüt Üzerinde Bir Uygulama”. ISGUC The Journal of Industrial Relations and Human Resources 14, no. 2 (June 2012): 123-40.
EndNote Şahin D, Gürbüz YS (June 1, 2012) Kültürel Zekâ ve Öz-Yeterliliğin Görev Performansı ve Örgütsel Vatandaşlık Davranışı Üzerinde Etkisi: Çokuluslu Örgüt Üzerinde Bir Uygulama. ISGUC The Journal of Industrial Relations and Human Resources 14 2 123–140.
IEEE D. Şahin and Y. S. Gürbüz, “Kültürel Zekâ ve Öz-Yeterliliğin Görev Performansı ve Örgütsel Vatandaşlık Davranışı Üzerinde Etkisi: Çokuluslu Örgüt Üzerinde Bir Uygulama”, isguc, vol. 14, no. 2, pp. 123–140, 2012.
ISNAD Şahin, Dr.Faruk - Gürbüz, Yard.Doç.Dr. Sait. “Kültürel Zekâ Ve Öz-Yeterliliğin Görev Performansı Ve Örgütsel Vatandaşlık Davranışı Üzerinde Etkisi: Çokuluslu Örgüt Üzerinde Bir Uygulama”. ISGUC The Journal of Industrial Relations and Human Resources 14/2 (June 2012), 123-140.
JAMA Şahin D, Gürbüz YS. Kültürel Zekâ ve Öz-Yeterliliğin Görev Performansı ve Örgütsel Vatandaşlık Davranışı Üzerinde Etkisi: Çokuluslu Örgüt Üzerinde Bir Uygulama. isguc. 2012;14:123–140.
MLA Şahin, Dr.Faruk and Yard.Doç.Dr. Sait Gürbüz. “Kültürel Zekâ Ve Öz-Yeterliliğin Görev Performansı Ve Örgütsel Vatandaşlık Davranışı Üzerinde Etkisi: Çokuluslu Örgüt Üzerinde Bir Uygulama”. ISGUC The Journal of Industrial Relations and Human Resources, vol. 14, no. 2, 2012, pp. 123-40.
Vancouver Şahin D, Gürbüz YS. Kültürel Zekâ ve Öz-Yeterliliğin Görev Performansı ve Örgütsel Vatandaşlık Davranışı Üzerinde Etkisi: Çokuluslu Örgüt Üzerinde Bir Uygulama. isguc. 2012;14(2):123-40.