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Duygusal Emek, Duygusal Tükenme ve İşten Ayrılma Niyeti İlişkisi

Year 2011, Volume: 13 Issue: 2, 0 - 8, 01.06.2011

Abstract

Duygusal emek bireyler arası karşılıklı ilişkide, çalışanın örgüt tarafından istenen duyguları sergilemesi olarak tanımlanmaktadır. Bu çalışmada otel işletmelerinde duygusal emek kavramı teorik olarak incelemiş ve Yalova ilinde müşterilere birebir hizmet sunan toplam 112 otel çalışanı üzerinde bir araştırma gerçekleştirilmiştir. Araştırmanın amacı otel çalışanlarının duygusal emek davranışlarının (derin davranış ve yüzeysel davranış) duygusal tükenme ve işten ayrılma niyeti üzerindeki etkilerini ve bu etkiler bakımından farklılık gösterip göstermediğini ortaya koymaktır. Araştırmanın sonucunda, duygusal emek davranışlarından yüzeysel davranış ile işten ayrılma niyet arasında anlamlı pozitif bir ilişkinin var olduğu tespit edilmiş; buna karşın derin davranış ile işten ayrılma niyeti ve duygusal tükenme arasında anlamlı ilişki olmadığı görülmüştür.

References

  • Ardıç, Kadir ve Polatcı, Sema (2008), Tü- kenmişlik Sendromu Akademisyenler Üzerinde Bir Uygulama (GDO Örneği), Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 10:2, 69-96.
  • Arslantaş, Cem Cüneyt (2007), Lider üye Etkileşiminin Yöneticiye Duyulan Güven Üzerindeki Etkisini Belirlemeye Yönelik Görgül Bir Çalışma, TİSK Akademi, 2007/1, 160-173.
  • Bakker, Arnold B., Schaufeli, Wilmar B., Demerouti, Evangelia,Janssen, Peter P.M., Hulst, Renée Van Der ve Brouwer, Janneke (2000), Using Equity Theory to Examine the Difference between Burnout and Depression, Anxiety, Stress, and Coping, 13, 247-268.
  • Basım, H. Nejat, Şeşen, Harun, Sözen, Cenk ve Hazır, Köksal (2009), Çalışanların Öğrenen Örgüt Algısının Örgütsel Vatandaşlık Davranışlarına Etkisi, Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 22, 55-66.
  • Bauer, Tayla N. ve Green, Stephen G. (1996), Development of Leader-Member Exchange: A Longitudinal Test, Academy of Management Journal, 39:6, 1538-1567.
  • Bolat, Oya İnci, Bolat, Tamer ve Seymen, Oya Aytemiz (2009), Güçlendirici Lider Davranışları ve Örgütsel Vatandaşlık Davranışı Arasındaki İlişkinin Sosyal Mübadele Kuramından Hareketle İncelenmesi, Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 12:21, 215-239.
  • Bolat, Tamer (2003), Personeli Güçlendirme: Davranışsal ve Bilişsel Boyutta İncelenmesi ve Benzer Yönetim Kavramları ile Karşılaştırılması, Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 17:3-4, 199-219.
  • Büssing, André ve Glaser, Jürgen (2000), Four-Stage Process Model of the Core Factors of Burnout: The Role of Work Stressors and Work-Related Resources, Work & Stress, 14:4, 329-346.
  • Çalgan, Zeynep, Yeğenoğlu, Selen ve Aslan, Dilek (2009), Eczacılarda Mesleki Bir Sağlık Sorunu: Tükenmişlik, Hacettepe Üniversitesi Eczacılık Fakültesi Dergisi, 29:1, 61-74.
  • Deluga, Ronald J. ve Perry, J.T. (1991), The Relationship of Subordinate Upward Influencing Behaviour, Satisfaction and Perceived Superior Effectiveness with Leader-Member Exchanges, Journal of Occupational Psychology, 64, 239-252.
  • Deluga, Ronald J. ve Perry, J.T. (1994), The Role of Subordinate Performance and Ingratiation in Leader-Member Exchanges, Group & Organization Studies, 19:1, 67-86.
  • Demerouti, Evangelia, Bakker, Arnold B., Nachreiner, Friedhelm ve Schaufeli, Wilmar B. (2000), A Model of Burnout and Life Satisfaction amongst Nurses, Journal of Advanced Nursing, 32:2, 454-464.
  • Demiral, Yücel, Ünal, Belgin, Kılıç, Bülent, Soysal, Ahmet, Bilgin, Ahmet Can, Uçku, Reyhan ve Theorell, Tores (2007), İş Stresi Ölçeğinin İzmir Konak Belediyesi‟nde Çalışan Erkek İşçilerde Geçerlik ve Güvenilirliğinin İncelenmesi, Toplum Hekimliliği Bülteni, 26:1, 11-18.
  • Dienesch, Richard M. ve Liden, Robert C. (1986), Leader-Member Exchange Model of Leadership: A Critique and Further Development, Academy of Management Review, 11:3, 618-634.
  • Dockery, Terry M. ve Steiner, Dirk D. (1990), The Role of The Initial Interaction in Leader-Member Exchange, Group & Organization Studies, 15:4, 395-413.
  • Dunegan, Kenneth J., Duchon, Dennis ve Uhl-Bien, Mary (1992), Examining the Link between Leader-Member Exchange and Subordinate Performance: The Role of Task Analyzability and Variety as Moderators, Journal of Management, 18:1, 59-76.
  • Enzmann, Dirk, Schaufeli, Wilmar B., Janssen, Peter ve Rozeman, Alfred (1998). Dimensionality and Validity of the Burnout Measure, Journal of Occupational and Organizational Psychology, 71, 331–351.
  • Freudenberger, Herbert J. (1977), Burn-Out: Occupational Hazard of the Child Care Worker, Child Care Quarterly, 6:2, 90-98.
  • Gerstner, Charlotte R. ve Day, David V. (1997), Meta-Analytic Review of Leader-Member Exchange Theory: Correlates and Construct Issues, Journal of Applied Psychology, 82:6, 827-844.
  • Graham, Leslie N. ve Witteloostuijin, Arjen van (2010), Leader-Member Exchange Communication Frequency and Burnout, Discussion Paper Series 10-08, Utrecht School of Economics Tjalling C. Koopmans Research Institute, 1-40.
  • Hayter, Mark (2000), Utilizing the Maslach Burnout Inventory to Measure Burnout in HIV/AIDS Specialist Community Nurses: The Implications for Clinical Supervision and Support, Primary Health Care Research and Development, 1, 243-253.
  • Hetland, Hilde, Sandal, Gro Mjeldheim ve Johnsen, Tom Backer (2007), Burnout in the Information Technology Sector: Does Leadership Matter?, European Journal of Work and Organizational Psychology, 16:1, 58-75.
  • Huang, Xu, Chan, Simon C.H., Lam, Wing ve Nan, Xinsheng (2010), The Joint Effect of Leader-Member Exchange and Emotional Intelligence on Burnout and Work Performance in Call Centersin China, The Internatinonal Journal of Human Resource Management, 21:7, 1124-1144.
  • Jamal, Muhammad (2010), Burnout among Canadian, Chinese, Malaysian and Pakistani Employees: An Empirical Examination, International Management Review, 6:1, 31-41.
  • Kanste, Outi, Kyngäs, Helvi ve Nikkilä, Juhani (2007), The Relationship between Multidimensional Leadership and Burnout among Nursing Staff, Journal of Nursing Management, 15, 731-739.
  • Karasek, Robert A. Jr. (1979), Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign, Administrative Science Quarterly, 24, 285-308.
  • Kaşlı, Mehmet (2009), Otel İşletmelerinde İşgörenlerin Kişilik Özellikleri, Lider üye Etkileşimi ve Tükenmişlik İlişkisinin İncelenmesi, Doktora Tezi, Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü, Balıkesir.
  • Lambe, C. Jay, C. Wittmann, Michael ve Spekman, Robert E. (2001), Social Exchange Theory and Research on Business-to-Business Relational Exchange, Journal of Business-to-Business Marketing, 8:3, 1-36.
  • Le Blanc, Pascale M., Jong, Rendel D. de, Geersing, Jan, Furda, Jur ve Komproe, Ivan H. (1993), Leader Member Exchanges: Distinction between Two Factors, European Work and Organizational Psychologist, 3:4, 297- 309.
  • Malach-Pines, Ayala (2005), The Burnout Measure, Short Version, International Journal of Stress Management, 12:1, 78-88.
  • Maslach, Christina (2001), “What Have We Learned about Burnout and Health?”, Psychology and Health, 16, 607-611.
  • Maslach, Christina ve Jackson, Susan E. (1981), The Measurement of Experienced Burnout, Journal of Occupational Behaviour, 2:2, 99-113.
  • Maslach, Christina, Schaufeli, Wilmar B. ve Leiter, Michael P. (2001), Job Burnout, Annual Review Psychology, 52 , 397- 422.
  • McCain, Anita Kinsella (1994), The Relationship between Head Nurse Leadership Behavior and Staff Nurse Burnout, Phd Thesis, University of Bridgeport, Bridgeport.
  • Scandura, Terri A. ve Schriesheim, Chester A. (1994),Leader-Member Exchange and Supervisor Career Mentoring as Complementary Constructs in Leadership Research, Academy of Management Journal, 37:6, 1588-1602.
  • Scandura, Terri A. ve Graen, George B. (1984), Moderating Effects of Initial Leader-Member Exchange Status on the Effects of a Leadership Intervention, Journal of Apllied Psychology, 69:3, 428-436.
  • Schriesheim, Chester A., Castro, Stephanie L. ve Cogliser, Claudia C. (1999), Leader-Member Exchange (LMX) Research: A Comprehensive Review of Theory, Measurement, and DataAnalytic Practises, Leadership Quarterly, 10:1, EBSCOhost Database, 63-113.
  • Schwarzer, Ralf, Schmitz, Gerdamarie S. ve Tang, Catherine (2000), Teacher Burnout in Hong Kong and Germany: A Cross-Cultural Validation oh the Maslach Burnout Inventory, Anxiety, Stress, and Coping, 13, 309-326.
  • Schyns, Birgit ve Wolfram, Hans-Joachim (2008), The Relationship between Leader-Member Exchange and Outcomes as Rated by Leaders and Followers, Leadership & Organization, 29:7, 631- 646.
  • Seltzer, Joseph ve Numerof, Rita E. (1988), Supervisory Leadership and Subordinate Burnout, Academy of Management Journal, 312, 439-446.
  • Steiner, Dirk D. (1988), Value Perceptions in Leader-Member Exchange, The Journal of Social Psychology, 128:5, 611- 618.
  • Steiner, Dirk D. (1997), Attributions in Leader-Member Exchanges: Implications for Practice, European Journal of Work and Organizational Psychology, 6:1, 59-71.
  • Stordeur, Sabine, D‟hoore, William ve Vandenberghe, Christian (2001), Leadership, Organizational Stress, and Emotional Exchaustion among Hospital Nursing Staff, Journal of Advanced Nursing, 35:4, 533-542.
  • Sundin, Lisa, Hochwälder, Jacek, Bildt, Carina ve Lisspers, Jan (2007), The Relationship between Different Work-Related Sources of Social Support and Burnout among Registered and Assistant Nurses in Sweden: A Questionnaire Survey, International Journal of Bursing Studies, 44, 758-769.
  • Thomas, Christopher H. ve Lankau, Melenie J. (2009), Preventing Burnout: The Effects of LMX and Mentoring on Socialization, Role Stress, and Burnout, Human Resource Management, 48:3, 417-432.
  • Wayne, Sandy J., Liden, Robert C. ve Sparrowe, Raymond T. (1994), Developing Leader-Member Exchanges the Influence of Gender and Ingratiation, The American Behavioral Scientist, 37:5, 697-714.
  • Wilhelm, Caroline C., Herd, Ann M. ve Steiner, Dirk D. (1993), Attributional Conflict between Managers and Subordinates: An Investigation of Leader-Member Exchange Effects, Journal of Organizational Behavior, 14, 531- 544.
  • Yukl, Gary, O‟Donnell, Mark ve Taber, Thomas (2009), Influence of Leader Behaviors on the Leader-Member Exchange Relationship, Journal of Managerial Psychology, 24:4, 289-299.

Emotional Labor, Emotional Exhaustion and Intention to Quit Relationship

Year 2011, Volume: 13 Issue: 2, 0 - 8, 01.06.2011

Abstract

Emotional Labor is described as in the mutual relationship among individuals, workers showing the feelings which are asked for by organizations. In this study, it is examined the emotional labor concept in the hotel business enterprises and conducted a research on 112 hotel employees providing person to person service to customers at Yalova. The aim of the study is to present the effects of hotel employee’s emotional labor behaviors (deep acting and surface acting) on emotional exhaustion and intention to quit and whether to vary these emotional behaviors in terms of these effects. The study results determined that there is a significance positive relation between “surface acting” (an emotional labor behavior) and intention to quit; contrast point out that there isn’t significance relation among deep acting with intention to quit and emotional labor.

References

  • Ardıç, Kadir ve Polatcı, Sema (2008), Tü- kenmişlik Sendromu Akademisyenler Üzerinde Bir Uygulama (GDO Örneği), Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 10:2, 69-96.
  • Arslantaş, Cem Cüneyt (2007), Lider üye Etkileşiminin Yöneticiye Duyulan Güven Üzerindeki Etkisini Belirlemeye Yönelik Görgül Bir Çalışma, TİSK Akademi, 2007/1, 160-173.
  • Bakker, Arnold B., Schaufeli, Wilmar B., Demerouti, Evangelia,Janssen, Peter P.M., Hulst, Renée Van Der ve Brouwer, Janneke (2000), Using Equity Theory to Examine the Difference between Burnout and Depression, Anxiety, Stress, and Coping, 13, 247-268.
  • Basım, H. Nejat, Şeşen, Harun, Sözen, Cenk ve Hazır, Köksal (2009), Çalışanların Öğrenen Örgüt Algısının Örgütsel Vatandaşlık Davranışlarına Etkisi, Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 22, 55-66.
  • Bauer, Tayla N. ve Green, Stephen G. (1996), Development of Leader-Member Exchange: A Longitudinal Test, Academy of Management Journal, 39:6, 1538-1567.
  • Bolat, Oya İnci, Bolat, Tamer ve Seymen, Oya Aytemiz (2009), Güçlendirici Lider Davranışları ve Örgütsel Vatandaşlık Davranışı Arasındaki İlişkinin Sosyal Mübadele Kuramından Hareketle İncelenmesi, Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 12:21, 215-239.
  • Bolat, Tamer (2003), Personeli Güçlendirme: Davranışsal ve Bilişsel Boyutta İncelenmesi ve Benzer Yönetim Kavramları ile Karşılaştırılması, Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 17:3-4, 199-219.
  • Büssing, André ve Glaser, Jürgen (2000), Four-Stage Process Model of the Core Factors of Burnout: The Role of Work Stressors and Work-Related Resources, Work & Stress, 14:4, 329-346.
  • Çalgan, Zeynep, Yeğenoğlu, Selen ve Aslan, Dilek (2009), Eczacılarda Mesleki Bir Sağlık Sorunu: Tükenmişlik, Hacettepe Üniversitesi Eczacılık Fakültesi Dergisi, 29:1, 61-74.
  • Deluga, Ronald J. ve Perry, J.T. (1991), The Relationship of Subordinate Upward Influencing Behaviour, Satisfaction and Perceived Superior Effectiveness with Leader-Member Exchanges, Journal of Occupational Psychology, 64, 239-252.
  • Deluga, Ronald J. ve Perry, J.T. (1994), The Role of Subordinate Performance and Ingratiation in Leader-Member Exchanges, Group & Organization Studies, 19:1, 67-86.
  • Demerouti, Evangelia, Bakker, Arnold B., Nachreiner, Friedhelm ve Schaufeli, Wilmar B. (2000), A Model of Burnout and Life Satisfaction amongst Nurses, Journal of Advanced Nursing, 32:2, 454-464.
  • Demiral, Yücel, Ünal, Belgin, Kılıç, Bülent, Soysal, Ahmet, Bilgin, Ahmet Can, Uçku, Reyhan ve Theorell, Tores (2007), İş Stresi Ölçeğinin İzmir Konak Belediyesi‟nde Çalışan Erkek İşçilerde Geçerlik ve Güvenilirliğinin İncelenmesi, Toplum Hekimliliği Bülteni, 26:1, 11-18.
  • Dienesch, Richard M. ve Liden, Robert C. (1986), Leader-Member Exchange Model of Leadership: A Critique and Further Development, Academy of Management Review, 11:3, 618-634.
  • Dockery, Terry M. ve Steiner, Dirk D. (1990), The Role of The Initial Interaction in Leader-Member Exchange, Group & Organization Studies, 15:4, 395-413.
  • Dunegan, Kenneth J., Duchon, Dennis ve Uhl-Bien, Mary (1992), Examining the Link between Leader-Member Exchange and Subordinate Performance: The Role of Task Analyzability and Variety as Moderators, Journal of Management, 18:1, 59-76.
  • Enzmann, Dirk, Schaufeli, Wilmar B., Janssen, Peter ve Rozeman, Alfred (1998). Dimensionality and Validity of the Burnout Measure, Journal of Occupational and Organizational Psychology, 71, 331–351.
  • Freudenberger, Herbert J. (1977), Burn-Out: Occupational Hazard of the Child Care Worker, Child Care Quarterly, 6:2, 90-98.
  • Gerstner, Charlotte R. ve Day, David V. (1997), Meta-Analytic Review of Leader-Member Exchange Theory: Correlates and Construct Issues, Journal of Applied Psychology, 82:6, 827-844.
  • Graham, Leslie N. ve Witteloostuijin, Arjen van (2010), Leader-Member Exchange Communication Frequency and Burnout, Discussion Paper Series 10-08, Utrecht School of Economics Tjalling C. Koopmans Research Institute, 1-40.
  • Hayter, Mark (2000), Utilizing the Maslach Burnout Inventory to Measure Burnout in HIV/AIDS Specialist Community Nurses: The Implications for Clinical Supervision and Support, Primary Health Care Research and Development, 1, 243-253.
  • Hetland, Hilde, Sandal, Gro Mjeldheim ve Johnsen, Tom Backer (2007), Burnout in the Information Technology Sector: Does Leadership Matter?, European Journal of Work and Organizational Psychology, 16:1, 58-75.
  • Huang, Xu, Chan, Simon C.H., Lam, Wing ve Nan, Xinsheng (2010), The Joint Effect of Leader-Member Exchange and Emotional Intelligence on Burnout and Work Performance in Call Centersin China, The Internatinonal Journal of Human Resource Management, 21:7, 1124-1144.
  • Jamal, Muhammad (2010), Burnout among Canadian, Chinese, Malaysian and Pakistani Employees: An Empirical Examination, International Management Review, 6:1, 31-41.
  • Kanste, Outi, Kyngäs, Helvi ve Nikkilä, Juhani (2007), The Relationship between Multidimensional Leadership and Burnout among Nursing Staff, Journal of Nursing Management, 15, 731-739.
  • Karasek, Robert A. Jr. (1979), Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign, Administrative Science Quarterly, 24, 285-308.
  • Kaşlı, Mehmet (2009), Otel İşletmelerinde İşgörenlerin Kişilik Özellikleri, Lider üye Etkileşimi ve Tükenmişlik İlişkisinin İncelenmesi, Doktora Tezi, Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü, Balıkesir.
  • Lambe, C. Jay, C. Wittmann, Michael ve Spekman, Robert E. (2001), Social Exchange Theory and Research on Business-to-Business Relational Exchange, Journal of Business-to-Business Marketing, 8:3, 1-36.
  • Le Blanc, Pascale M., Jong, Rendel D. de, Geersing, Jan, Furda, Jur ve Komproe, Ivan H. (1993), Leader Member Exchanges: Distinction between Two Factors, European Work and Organizational Psychologist, 3:4, 297- 309.
  • Malach-Pines, Ayala (2005), The Burnout Measure, Short Version, International Journal of Stress Management, 12:1, 78-88.
  • Maslach, Christina (2001), “What Have We Learned about Burnout and Health?”, Psychology and Health, 16, 607-611.
  • Maslach, Christina ve Jackson, Susan E. (1981), The Measurement of Experienced Burnout, Journal of Occupational Behaviour, 2:2, 99-113.
  • Maslach, Christina, Schaufeli, Wilmar B. ve Leiter, Michael P. (2001), Job Burnout, Annual Review Psychology, 52 , 397- 422.
  • McCain, Anita Kinsella (1994), The Relationship between Head Nurse Leadership Behavior and Staff Nurse Burnout, Phd Thesis, University of Bridgeport, Bridgeport.
  • Scandura, Terri A. ve Schriesheim, Chester A. (1994),Leader-Member Exchange and Supervisor Career Mentoring as Complementary Constructs in Leadership Research, Academy of Management Journal, 37:6, 1588-1602.
  • Scandura, Terri A. ve Graen, George B. (1984), Moderating Effects of Initial Leader-Member Exchange Status on the Effects of a Leadership Intervention, Journal of Apllied Psychology, 69:3, 428-436.
  • Schriesheim, Chester A., Castro, Stephanie L. ve Cogliser, Claudia C. (1999), Leader-Member Exchange (LMX) Research: A Comprehensive Review of Theory, Measurement, and DataAnalytic Practises, Leadership Quarterly, 10:1, EBSCOhost Database, 63-113.
  • Schwarzer, Ralf, Schmitz, Gerdamarie S. ve Tang, Catherine (2000), Teacher Burnout in Hong Kong and Germany: A Cross-Cultural Validation oh the Maslach Burnout Inventory, Anxiety, Stress, and Coping, 13, 309-326.
  • Schyns, Birgit ve Wolfram, Hans-Joachim (2008), The Relationship between Leader-Member Exchange and Outcomes as Rated by Leaders and Followers, Leadership & Organization, 29:7, 631- 646.
  • Seltzer, Joseph ve Numerof, Rita E. (1988), Supervisory Leadership and Subordinate Burnout, Academy of Management Journal, 312, 439-446.
  • Steiner, Dirk D. (1988), Value Perceptions in Leader-Member Exchange, The Journal of Social Psychology, 128:5, 611- 618.
  • Steiner, Dirk D. (1997), Attributions in Leader-Member Exchanges: Implications for Practice, European Journal of Work and Organizational Psychology, 6:1, 59-71.
  • Stordeur, Sabine, D‟hoore, William ve Vandenberghe, Christian (2001), Leadership, Organizational Stress, and Emotional Exchaustion among Hospital Nursing Staff, Journal of Advanced Nursing, 35:4, 533-542.
  • Sundin, Lisa, Hochwälder, Jacek, Bildt, Carina ve Lisspers, Jan (2007), The Relationship between Different Work-Related Sources of Social Support and Burnout among Registered and Assistant Nurses in Sweden: A Questionnaire Survey, International Journal of Bursing Studies, 44, 758-769.
  • Thomas, Christopher H. ve Lankau, Melenie J. (2009), Preventing Burnout: The Effects of LMX and Mentoring on Socialization, Role Stress, and Burnout, Human Resource Management, 48:3, 417-432.
  • Wayne, Sandy J., Liden, Robert C. ve Sparrowe, Raymond T. (1994), Developing Leader-Member Exchanges the Influence of Gender and Ingratiation, The American Behavioral Scientist, 37:5, 697-714.
  • Wilhelm, Caroline C., Herd, Ann M. ve Steiner, Dirk D. (1993), Attributional Conflict between Managers and Subordinates: An Investigation of Leader-Member Exchange Effects, Journal of Organizational Behavior, 14, 531- 544.
  • Yukl, Gary, O‟Donnell, Mark ve Taber, Thomas (2009), Influence of Leader Behaviors on the Leader-Member Exchange Relationship, Journal of Managerial Psychology, 24:4, 289-299.
There are 48 citations in total.

Details

Other ID JA23FE46AU
Journal Section Articles
Authors

Yrd. Doç. Dr. Senay Yürür This is me

Arş. Gör. Onur Ünlü This is me

Publication Date June 1, 2011
Published in Issue Year 2011 Volume: 13 Issue: 2

Cite

APA Yürür, Y. D. D. S., & Ünlü, A. G. O. (2011). Duygusal Emek, Duygusal Tükenme ve İşten Ayrılma Niyeti İlişkisi. ISGUC The Journal of Industrial Relations and Human Resources, 13(2), 0-8.
AMA Yürür YDDS, Ünlü AGO. Duygusal Emek, Duygusal Tükenme ve İşten Ayrılma Niyeti İlişkisi. isguc. June 2011;13(2):0-8.
Chicago Yürür, Yrd. Doç. Dr. Senay, and Arş. Gör. Onur Ünlü. “Duygusal Emek, Duygusal Tükenme Ve İşten Ayrılma Niyeti İlişkisi”. ISGUC The Journal of Industrial Relations and Human Resources 13, no. 2 (June 2011): 0-8.
EndNote Yürür YDDS, Ünlü AGO (June 1, 2011) Duygusal Emek, Duygusal Tükenme ve İşten Ayrılma Niyeti İlişkisi. ISGUC The Journal of Industrial Relations and Human Resources 13 2 0–8.
IEEE Y. D. D. S. Yürür and A. G. O. Ünlü, “Duygusal Emek, Duygusal Tükenme ve İşten Ayrılma Niyeti İlişkisi”, isguc, vol. 13, no. 2, pp. 0–8, 2011.
ISNAD Yürür, Yrd. Doç. Dr. Senay - Ünlü, Arş. Gör. Onur. “Duygusal Emek, Duygusal Tükenme Ve İşten Ayrılma Niyeti İlişkisi”. ISGUC The Journal of Industrial Relations and Human Resources 13/2 (June 2011), 0-8.
JAMA Yürür YDDS, Ünlü AGO. Duygusal Emek, Duygusal Tükenme ve İşten Ayrılma Niyeti İlişkisi. isguc. 2011;13:0–8.
MLA Yürür, Yrd. Doç. Dr. Senay and Arş. Gör. Onur Ünlü. “Duygusal Emek, Duygusal Tükenme Ve İşten Ayrılma Niyeti İlişkisi”. ISGUC The Journal of Industrial Relations and Human Resources, vol. 13, no. 2, 2011, pp. 0-8.
Vancouver Yürür YDDS, Ünlü AGO. Duygusal Emek, Duygusal Tükenme ve İşten Ayrılma Niyeti İlişkisi. isguc. 2011;13(2):0-8.