Lider-Üye Etkileşimi ve Tükenmişlik İlişkisi

Year 2011, Volume: 13 Issue: 2, 0 - 0, 01.06.2011

Yrd.doç.dr.oya İnci Bolat

Abstract

Bu çalışmanın temel amacı, lider üye etkileşimi kalitesinin tükenmişlik üzerinde anlamlı bir etkisinin olup olmadığını belirlemektir. Veriler, anketler aracılığıyla Ankara’da beş yıldızlı bir otelden toplanmıştır. Bu kapsamda, yüz otuz bir anket analiz edilmiştir. Çalışmanın sonuçları lider üye etkileşimi kalitesinin işgörenlerin tükenmiş- lik düzeylerini etkilediğini göstermiştir. İşgörenlerin tükenmişlik düzeylerinin yüksek olmasının hem bireysel hem de örgütsel açıdan olumsuz birçok yanı bulunmaktadır. Bu nedenle işgörenlerin tükenmişlik düzeylerinin azaltılması örgütler açısından büyük önem taşımaktadır. Bu noktada, lider üye etkileşimi kalitesini artırmak örgütler ve işgörenler açısından yararlı olacaktır. Çalışma ile ilgili iki önemli sınırlılık bulunmaktadır. İlk olarak, çalışmanın yalnızca bir otel işletmesinde yapılmış olması ve bu nedenle de elde edilen sonuçların genellenememesidir. İkinci olarak, araştırmada veriler “kendi kendini değerlendirme” yöntemi kullanılarak toplanmıştır. Bu nedenle diğer bir sınırlılık, ortak yöntem varyansı olasılığıdır.

Keywords

Lider-üye etkileşimi, tükenmişlik, iç-grup, dış-grup, otel

The Relationship Between Leader Member Exchange and Burnout

Abstract

The main purpose of this study is to investigate whether there is a significant effect of the quality of the leader-member exchange on burnout. Through questionnaires, data were collected from a five star hotel in Ankara. In this frame, one hundred and thirty one questionnaires were analyzed. The results of the study showed that the quality of the leader-member exchange influences the level of employees’ burnout. A high level of employees' burnout has a lot of negative consequences in terms of both individual and organizational. Therefore, the reduction of employees’ bournout is crucial for organizations. At this point, improving the quality of leader-member exchange will be useful for organizations and employees. There are two important limitations about the sudy. First, the results of the study cannot be generalized, as the survey was administered in only one hotel. Second, in the survey, the data were collected by using a self-report methodology, so another limitation is the possibility of common method variance.

Keywords

Leader-member exchange, burnout, in-group, out-group, hotel

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