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İş Gerilimi, Yöneticiye Güven Ve Örgütsel Bağlılık İlişkisinde Resmi Ve Resmi Olmayan Yönetim Kontrollerinin Önemi

Year 2010, Volume: 12 Issue: 3, 117 - 136, 01.09.2010

Abstract

Bu çalışmada, yönetim kontrol sistemi içerisinde yer alan resmi ve resmi olmayan kontrol şekillerinin, çalışanların iş gerilimi, yöneticilerine güven ve örgütsel bağlılıklarını nasıl etkilediği yapısal eşitlik modeli yardımıyla incelenmiştir. Bu amaçla ilaç sektöründe yapılan uygulamada, ilaç mümessillerinin iş gerilimi, yöneticiye duydukları güven ve örgütsel bağlılıklarının, yönetsel kontrol şekillerinden ne şekilde etkilendiği ölçülmüştür. Araştırmada esas alınan örneklem Marmara Bölgesinde faaliyet gösteren 76 farklı ilaç firmasında görev alan 510 tıbbı ilaç mümessilinden oluşmaktadır. Örneklemden elde edilen bulgular; (a) resmi ve resmi olmayan kontrol şekillerinin kendi aralarında ve iş gerilimi, yöneticiye güven ve örgütsel bağlılık üzerinde doğrudan ve dolaylı etkilerinin olduğunu, (b) resmi olmayan kontrolün resmi kontrollere göre daha yüksek etki düzeyine sahip olduğunu, (c) yöneticiye güvenin iş gerilimi ve örgütsel bağlılığı olumlu etkilediğini, (d) iş gerilimi ile örgütsel bağlılık arasında anlamlı negatif bir ilişkinin olduğunu ortaya koymaktadır.

References

  • Anderson, Erin ve Richard L. Oliver (1987), Perspectives on Behavior- Based Versus Outcome- Based Salesforce Control Systems, Journal of Marketing, 51, 4 (October), pp. 76- 88.
  • Anthony, Robert (1988), The Management Control Function, Boston, MA: Harvard Business School Pres.
  • Aryee, S., Budhwar, P.S. ve Chen, Z.X. (2002), Trust As A Mediator of The Re- lationship Between Organizational Jus- tice and Work Outcomes, Test of A Social Exchange Model, Journal of Or- ganizational Behavior, 23, pp. 267- 285.
  • Atuahene – Gima, Kwaku ve Haiyang Li (2002), When Does Trust Matter? Ante- cedents and Contingent Effects of Su- pervisee Trust on Performance in Selling New Products in China and The United States, Journal of Marketing, 66 (July), pp. 61- 81.
  • Brashear, Thomas, G., Manolis, Chris ve Bro- oks, Charles, M. (2005), The Effects of Control, Trust, and Justice on Salesper- son Turnover, Journal of Business Rese- arch, 58, pp. 241- 249.
  • Byrne, B.M. (1998), Structural Equation Mo- deling with Lisrel, Prelis, and Simplis: Basic Concepts,
  • Applications, and Programming, Lawrence Erlbaum Associates, Mahwah, NJ.
  • Challagalla, Goutam N. ve Tasadduq A. Shervani (1996), Dimensions and Types of Supervisory Control: Effects on Sa- lesperson Performance and Satisfaction, Journal of Marketing, 60 (January), pp. 89- 105.
  • Challagalla, Goutam N. ve Tasadduq A. Shervani (1997), A Measurement Model of The Dimensions and Types of Out- put and Behaviou Control: An Empri- cal Test in A Salesforce Context, Journal of Business Research, 39, pp. 159- 172.
  • Chrisholm, R., Kasl, S., ve Eskenazi, B. (1983), The Nature and Predictors of Job Related Tension in A Crisis Situation: Reactions of Nuclear Workers To The Three Mile Island Accident, Academy of Management Review, 26, pp. 385- 405.
  • Cravens, David W., Thomas N. Ingram, Raymond W. LaForge ve Clifford E. Young (1993), Behavior- Based and Outcome- Based Salesforce Control Systems, Journal of Marketing, 57 (Oc- tober), pp. 47- 59.
  • Cravens, David W., Felicia G. Lassk, George S. Low, Greg W. Marshall, William C. Moncrief (2004), Formal and Informal Management Control Combinations in Sales Organizations The Impact on Sa- lesperson Consequences, Journal of Bu- siness Research, 57 pp. 241- 248.
  • DPT, (2007), Dokuzuncu Kalkınma Planı İlaç Sanayii Özel İhtisas Komisyonu Ra- poru, Ankara, http://ekutup.dpt.gov.tr/imalatsa/ilac /oik694.pdf, Erişim Tarihi: 26.04.2009
  • Dubinsky, Alan J., ve Steven J. Skinner (2002), Going The Extra Mile Antece- dents of Salespeople’s Discretionary Ef- fort, Industrial Marketing Management, 31, pp. 589- 598.
  • Eren, H., Günaydın, N., Parlatır, İ., Tekin, T., Zülfükar, H. (1988), Türkçe Sözlük, Türk Dil Kurumu Yayınları, 549, Sözlük Bilim ve Uygulama Kolu Yayınları, 1, Cilt:1, Ankara.
  • Flaherty, Karen E. ve James M. Pappas (2000), The Role of Trust in Salesperson- Sales Manager Relationships, The Jour- nal of Personal Selling & Sales Manage- ment, Fall, (20), 4; pp. 271- 278.
  • Folger, R. ve Konovsky, M. (1989), Effects of Procedural and Distributive Justice on Reactions to Pay Raise Decisions, Aca- demy of Management Journal, 32, pp.115- 130.
  • Gökırmak, M. (2003), Küresel Kriz ve Politi- kada Güven, Vadi Yayınları, Ankara.
  • Jaworski, Bernard J. (1988), Toward a The- ory of Marketing Control: Environmen- tal Context, Control Types, and Consequences, Journal of Marketing, 52 (July), pp. 23- 39.
  • Jaworski, Bernard J. ve Deborah J. MacInnis (1989), Marketing Jobs and Manage- ment Controls: Toward a Framework, Journal of Marketing Research, 26 (No- vember), pp. 406- 419.
  • Kelly, Patrick, J. ve Richard, T., Hise (1980), Role Conflict, Role Clarity, Job Tension and Job Satisfaction in The Brand Ma- nager Position, Journal of The Academy of Marketing Science, Spring, Vol. 8, No.2, pp. 120- 137.
  • Kim, W. C. ve Mauborgne, R. A. (1993), Pro- cedural Justice, Attitudes and Subsidi- ary Top Management Compliance With Multinationals Corporate Strategic De- cisions, Academy of Management Jour- nal, 36, pp. 502- 526.
  • Lau, Chong, M. ve Tan, Sharon L. C. (2006), The Effect of Procedural Fairness and Interpersonal Trust on Job Tension in Budgeting, Management Accounting Research, 17, pp. 171- 186.
  • Lau, Geok T. ve Huank, Siew, B. (1999), The Influence of Task Characteristics and Job- Related Characteristics on Retail Salesperson Selling Orientation, Journal of Retailing and Consumer Services, 6,
  • Liou, T. K. (1995), Understanding Employee Commitment in The Public Organiza- tion, A Study of The Juvenile Detention Center, International Journal of Public Administration, 18, pp. 1269- 1295.
  • MacCallum, R. C., & Austin, J. T. (2000), Applications of Structural Equation Modeling in Psychological Research, Annual Review of Psychology, Vol. 51, pp.201- 226.
  • MacKenzie, Scott, B., Philip M., Podsakoff ve Michael Ahearne (1998), Some Possible Antecedents and Consequences of In- Role and Extra- Role Salesperson Per- formance, Journal of Marketing, Vol. 62 (July), pp. 87- 98.
  • Mattai, J. M. (1989), Employee Perceptions of Trust, Satisfaction and Commitment As Predictors of Turnover Intentions in A Mental Health Setting (Doctoral Disser- tation, Peabody College of Vanderbilt University), Dissertation Abstract Inter- national, 51 (02).
  • McAllister, Daniel J. (1995), Affect- and Cog- nitive- Based Trust As Foundations for Interpersonal Cooperation in Organiza- tions, Academy of Management Jour- nal, 38 (1), pp. 24- 59.
  • Merchant, Kenneth A. (1988), Progressing Toward A Theory of Marketing Con- trol: A Comment, Journal of Marketing, 52 (July), pp. 20- 44.
  • Mowday, R. T, Steers, R. M. ve Porter L. W. (1979), The Measurement of Organiza- tional Commitment, Journal of Voca- tional Behavior, 14, pp. 224- 227.
  • Oliver, R. ve E. Anderson (1994), An Empi- rical Test of The Consequences of Beha- vior- and Outcome- Based Sales Control Systems, Journal of Marketing, 58, pp. 53- 67.
  • Oliver, Richard L. ve Anderson, Erin (1995), Behavior- and Outcome- Based Sales Control Systems: Evidence and Conse- quences of Pure- Form and Hybrit Go- vernance, The Journal of Personal Selling and Sales Management, Vol:15, No:4, pp. 1- 15.
  • Peterson, R. (1998), Trust For Quality, The TQM Magazine, Volume: 10, No: 6, pp. 413- 416.
  • Pillai, R., Schriesheim, C.B., ve Williams, E.S. (1999), Fairness Perceptions and Trust As Mediators For Transformational and Transactional Leadership, A Two- Sam- ple Study, Journal of Management, 25, pp. 897- 933.
  • Podsakoff, P. M., Mackenzie, S. B. ve Bom- mer, W. H. (1996), Transformational Leader Behaviors and Substitutes For Leadership As Determinants Of Em- ployee Satisfaction, Commitment, Trust and Organizational Citizenship Behavi- ors, Journal of Management, 22, pp. 259- 298.
  • Pool, W. Stewen (2000), Organizational Cul- ture and Its Relationship Between Job Tension in Measuring Outcomes Among Business Executives, The Jour- nal of Management Development, 19, 1, pp. 32- 48.
  • Porter, Lyman, W., Richard, M. Steers, Ric- hard T. Mowday ve Paul V. Boulian (1974), Organizational Commitment, Job Satisfaction and Turnover Among Psychiatric Technicians, Journal of Applied Psychology, 59 (October), pp. 603- 609.
  • Radermakers, M. F. L. (2000), Agents of Trust: Business Associations in Agri- Food Supply Systems, International Food and Agribusiness Management Review, Volume: 3, Issue: 2, Summer,
  • Ramaswami, Sridnar N. (1996), Marketing Controls and Dysfunctional Employee Behaviors: A Test of Traditional and Contingency Theory Postulates, Journal of Marketing, 60 (April), pp. 105- 120.
  • Segars, A. H. ve Grover, V. (1993), Re-exa- mining Perceived Ease of Use and Use- fulness: A Confirmatory Factor Analysis, MIS Quarterly (17:4), Decem- ber, pp. 517- 525.
  • Siegel, P., Brockner, J. ve Tyler, T. (1995), Re- visiting The Interactive Relationship Between Procedural and Distributive Justice, The Role of Trust, Paper Pre- sented At The Academy of Manage- ment Meeting, Vancouver.
  • Welsch, Harold P. ve Lavan, Helen (1981), “Inter-Relationships Between Organi- zational Commitment and Job Charac- teristics, Job Satisfaction, Professional Behavior, and Organizational Climate,” Human Relations, 34/12, pp. 1079- 1089.
  • Yavuz, K. (2003), Günümüzde Güven Prob- lemi ve Din, Vadi Yayınları, 179, An- kara.
  • Zaheer, A., Mc Evily, B. ve Perrone, V. (1998), Does Trust Matter? Exploring The Effect of International and Inter- personal Trust on Performance, Orga- nizational Science, Issue: 9, pp. 141- 159.

The Importance Of Formal And Informal Management Controls In The Relatıonshıps Between Job Tensıon, Supervısee Trust And Organızatıonal Commıtment

Year 2010, Volume: 12 Issue: 3, 117 - 136, 01.09.2010

Abstract

In this study, the effects of formal and informal control systems that exist in management control system on employees’ job tension, supervisee trust and organizational commitment are examined via structural equation modeling. For that end with the study conducted in pharma companies, the effects of management control systems, on job tension, supervisee trust and organizational commitment of medical sales representatives are examined. The research sample is composed of 510 medical sales representatives from 76 pharma company operating in Marmara region. According to the research findings; (a) formal and informal control systems have direct and indirect effects on job tension, supervisee trust, organizational commitment and on each other, (b) informal control systems have a higher effect level according to formal control systems, (c) supervisee trust have positive effects on job tension and organizational commitment, (d) there is a significant and negative relationship between job tension and organizational commitment.

References

  • Anderson, Erin ve Richard L. Oliver (1987), Perspectives on Behavior- Based Versus Outcome- Based Salesforce Control Systems, Journal of Marketing, 51, 4 (October), pp. 76- 88.
  • Anthony, Robert (1988), The Management Control Function, Boston, MA: Harvard Business School Pres.
  • Aryee, S., Budhwar, P.S. ve Chen, Z.X. (2002), Trust As A Mediator of The Re- lationship Between Organizational Jus- tice and Work Outcomes, Test of A Social Exchange Model, Journal of Or- ganizational Behavior, 23, pp. 267- 285.
  • Atuahene – Gima, Kwaku ve Haiyang Li (2002), When Does Trust Matter? Ante- cedents and Contingent Effects of Su- pervisee Trust on Performance in Selling New Products in China and The United States, Journal of Marketing, 66 (July), pp. 61- 81.
  • Brashear, Thomas, G., Manolis, Chris ve Bro- oks, Charles, M. (2005), The Effects of Control, Trust, and Justice on Salesper- son Turnover, Journal of Business Rese- arch, 58, pp. 241- 249.
  • Byrne, B.M. (1998), Structural Equation Mo- deling with Lisrel, Prelis, and Simplis: Basic Concepts,
  • Applications, and Programming, Lawrence Erlbaum Associates, Mahwah, NJ.
  • Challagalla, Goutam N. ve Tasadduq A. Shervani (1996), Dimensions and Types of Supervisory Control: Effects on Sa- lesperson Performance and Satisfaction, Journal of Marketing, 60 (January), pp. 89- 105.
  • Challagalla, Goutam N. ve Tasadduq A. Shervani (1997), A Measurement Model of The Dimensions and Types of Out- put and Behaviou Control: An Empri- cal Test in A Salesforce Context, Journal of Business Research, 39, pp. 159- 172.
  • Chrisholm, R., Kasl, S., ve Eskenazi, B. (1983), The Nature and Predictors of Job Related Tension in A Crisis Situation: Reactions of Nuclear Workers To The Three Mile Island Accident, Academy of Management Review, 26, pp. 385- 405.
  • Cravens, David W., Thomas N. Ingram, Raymond W. LaForge ve Clifford E. Young (1993), Behavior- Based and Outcome- Based Salesforce Control Systems, Journal of Marketing, 57 (Oc- tober), pp. 47- 59.
  • Cravens, David W., Felicia G. Lassk, George S. Low, Greg W. Marshall, William C. Moncrief (2004), Formal and Informal Management Control Combinations in Sales Organizations The Impact on Sa- lesperson Consequences, Journal of Bu- siness Research, 57 pp. 241- 248.
  • DPT, (2007), Dokuzuncu Kalkınma Planı İlaç Sanayii Özel İhtisas Komisyonu Ra- poru, Ankara, http://ekutup.dpt.gov.tr/imalatsa/ilac /oik694.pdf, Erişim Tarihi: 26.04.2009
  • Dubinsky, Alan J., ve Steven J. Skinner (2002), Going The Extra Mile Antece- dents of Salespeople’s Discretionary Ef- fort, Industrial Marketing Management, 31, pp. 589- 598.
  • Eren, H., Günaydın, N., Parlatır, İ., Tekin, T., Zülfükar, H. (1988), Türkçe Sözlük, Türk Dil Kurumu Yayınları, 549, Sözlük Bilim ve Uygulama Kolu Yayınları, 1, Cilt:1, Ankara.
  • Flaherty, Karen E. ve James M. Pappas (2000), The Role of Trust in Salesperson- Sales Manager Relationships, The Jour- nal of Personal Selling & Sales Manage- ment, Fall, (20), 4; pp. 271- 278.
  • Folger, R. ve Konovsky, M. (1989), Effects of Procedural and Distributive Justice on Reactions to Pay Raise Decisions, Aca- demy of Management Journal, 32, pp.115- 130.
  • Gökırmak, M. (2003), Küresel Kriz ve Politi- kada Güven, Vadi Yayınları, Ankara.
  • Jaworski, Bernard J. (1988), Toward a The- ory of Marketing Control: Environmen- tal Context, Control Types, and Consequences, Journal of Marketing, 52 (July), pp. 23- 39.
  • Jaworski, Bernard J. ve Deborah J. MacInnis (1989), Marketing Jobs and Manage- ment Controls: Toward a Framework, Journal of Marketing Research, 26 (No- vember), pp. 406- 419.
  • Kelly, Patrick, J. ve Richard, T., Hise (1980), Role Conflict, Role Clarity, Job Tension and Job Satisfaction in The Brand Ma- nager Position, Journal of The Academy of Marketing Science, Spring, Vol. 8, No.2, pp. 120- 137.
  • Kim, W. C. ve Mauborgne, R. A. (1993), Pro- cedural Justice, Attitudes and Subsidi- ary Top Management Compliance With Multinationals Corporate Strategic De- cisions, Academy of Management Jour- nal, 36, pp. 502- 526.
  • Lau, Chong, M. ve Tan, Sharon L. C. (2006), The Effect of Procedural Fairness and Interpersonal Trust on Job Tension in Budgeting, Management Accounting Research, 17, pp. 171- 186.
  • Lau, Geok T. ve Huank, Siew, B. (1999), The Influence of Task Characteristics and Job- Related Characteristics on Retail Salesperson Selling Orientation, Journal of Retailing and Consumer Services, 6,
  • Liou, T. K. (1995), Understanding Employee Commitment in The Public Organiza- tion, A Study of The Juvenile Detention Center, International Journal of Public Administration, 18, pp. 1269- 1295.
  • MacCallum, R. C., & Austin, J. T. (2000), Applications of Structural Equation Modeling in Psychological Research, Annual Review of Psychology, Vol. 51, pp.201- 226.
  • MacKenzie, Scott, B., Philip M., Podsakoff ve Michael Ahearne (1998), Some Possible Antecedents and Consequences of In- Role and Extra- Role Salesperson Per- formance, Journal of Marketing, Vol. 62 (July), pp. 87- 98.
  • Mattai, J. M. (1989), Employee Perceptions of Trust, Satisfaction and Commitment As Predictors of Turnover Intentions in A Mental Health Setting (Doctoral Disser- tation, Peabody College of Vanderbilt University), Dissertation Abstract Inter- national, 51 (02).
  • McAllister, Daniel J. (1995), Affect- and Cog- nitive- Based Trust As Foundations for Interpersonal Cooperation in Organiza- tions, Academy of Management Jour- nal, 38 (1), pp. 24- 59.
  • Merchant, Kenneth A. (1988), Progressing Toward A Theory of Marketing Con- trol: A Comment, Journal of Marketing, 52 (July), pp. 20- 44.
  • Mowday, R. T, Steers, R. M. ve Porter L. W. (1979), The Measurement of Organiza- tional Commitment, Journal of Voca- tional Behavior, 14, pp. 224- 227.
  • Oliver, R. ve E. Anderson (1994), An Empi- rical Test of The Consequences of Beha- vior- and Outcome- Based Sales Control Systems, Journal of Marketing, 58, pp. 53- 67.
  • Oliver, Richard L. ve Anderson, Erin (1995), Behavior- and Outcome- Based Sales Control Systems: Evidence and Conse- quences of Pure- Form and Hybrit Go- vernance, The Journal of Personal Selling and Sales Management, Vol:15, No:4, pp. 1- 15.
  • Peterson, R. (1998), Trust For Quality, The TQM Magazine, Volume: 10, No: 6, pp. 413- 416.
  • Pillai, R., Schriesheim, C.B., ve Williams, E.S. (1999), Fairness Perceptions and Trust As Mediators For Transformational and Transactional Leadership, A Two- Sam- ple Study, Journal of Management, 25, pp. 897- 933.
  • Podsakoff, P. M., Mackenzie, S. B. ve Bom- mer, W. H. (1996), Transformational Leader Behaviors and Substitutes For Leadership As Determinants Of Em- ployee Satisfaction, Commitment, Trust and Organizational Citizenship Behavi- ors, Journal of Management, 22, pp. 259- 298.
  • Pool, W. Stewen (2000), Organizational Cul- ture and Its Relationship Between Job Tension in Measuring Outcomes Among Business Executives, The Jour- nal of Management Development, 19, 1, pp. 32- 48.
  • Porter, Lyman, W., Richard, M. Steers, Ric- hard T. Mowday ve Paul V. Boulian (1974), Organizational Commitment, Job Satisfaction and Turnover Among Psychiatric Technicians, Journal of Applied Psychology, 59 (October), pp. 603- 609.
  • Radermakers, M. F. L. (2000), Agents of Trust: Business Associations in Agri- Food Supply Systems, International Food and Agribusiness Management Review, Volume: 3, Issue: 2, Summer,
  • Ramaswami, Sridnar N. (1996), Marketing Controls and Dysfunctional Employee Behaviors: A Test of Traditional and Contingency Theory Postulates, Journal of Marketing, 60 (April), pp. 105- 120.
  • Segars, A. H. ve Grover, V. (1993), Re-exa- mining Perceived Ease of Use and Use- fulness: A Confirmatory Factor Analysis, MIS Quarterly (17:4), Decem- ber, pp. 517- 525.
  • Siegel, P., Brockner, J. ve Tyler, T. (1995), Re- visiting The Interactive Relationship Between Procedural and Distributive Justice, The Role of Trust, Paper Pre- sented At The Academy of Manage- ment Meeting, Vancouver.
  • Welsch, Harold P. ve Lavan, Helen (1981), “Inter-Relationships Between Organi- zational Commitment and Job Charac- teristics, Job Satisfaction, Professional Behavior, and Organizational Climate,” Human Relations, 34/12, pp. 1079- 1089.
  • Yavuz, K. (2003), Günümüzde Güven Prob- lemi ve Din, Vadi Yayınları, 179, An- kara.
  • Zaheer, A., Mc Evily, B. ve Perrone, V. (1998), Does Trust Matter? Exploring The Effect of International and Inter- personal Trust on Performance, Orga- nizational Science, Issue: 9, pp. 141- 159.
There are 45 citations in total.

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Other ID JA23HU26ZM
Journal Section Articles
Authors

Yrd.Doç.Dr. Selim Said Eren This is me

Publication Date September 1, 2010
Published in Issue Year 2010 Volume: 12 Issue: 3

Cite

APA Eren, Y. S. S. (2010). İş Gerilimi, Yöneticiye Güven Ve Örgütsel Bağlılık İlişkisinde Resmi Ve Resmi Olmayan Yönetim Kontrollerinin Önemi. ISGUC The Journal of Industrial Relations and Human Resources, 12(3), 117-136.
AMA Eren YSS. İş Gerilimi, Yöneticiye Güven Ve Örgütsel Bağlılık İlişkisinde Resmi Ve Resmi Olmayan Yönetim Kontrollerinin Önemi. isguc. September 2010;12(3):117-136.
Chicago Eren, Yrd.Doç.Dr. Selim Said. “İş Gerilimi, Yöneticiye Güven Ve Örgütsel Bağlılık İlişkisinde Resmi Ve Resmi Olmayan Yönetim Kontrollerinin Önemi”. ISGUC The Journal of Industrial Relations and Human Resources 12, no. 3 (September 2010): 117-36.
EndNote Eren YSS (September 1, 2010) İş Gerilimi, Yöneticiye Güven Ve Örgütsel Bağlılık İlişkisinde Resmi Ve Resmi Olmayan Yönetim Kontrollerinin Önemi. ISGUC The Journal of Industrial Relations and Human Resources 12 3 117–136.
IEEE Y. S. S. Eren, “İş Gerilimi, Yöneticiye Güven Ve Örgütsel Bağlılık İlişkisinde Resmi Ve Resmi Olmayan Yönetim Kontrollerinin Önemi”, isguc, vol. 12, no. 3, pp. 117–136, 2010.
ISNAD Eren, Yrd.Doç.Dr. Selim Said. “İş Gerilimi, Yöneticiye Güven Ve Örgütsel Bağlılık İlişkisinde Resmi Ve Resmi Olmayan Yönetim Kontrollerinin Önemi”. ISGUC The Journal of Industrial Relations and Human Resources 12/3 (September 2010), 117-136.
JAMA Eren YSS. İş Gerilimi, Yöneticiye Güven Ve Örgütsel Bağlılık İlişkisinde Resmi Ve Resmi Olmayan Yönetim Kontrollerinin Önemi. isguc. 2010;12:117–136.
MLA Eren, Yrd.Doç.Dr. Selim Said. “İş Gerilimi, Yöneticiye Güven Ve Örgütsel Bağlılık İlişkisinde Resmi Ve Resmi Olmayan Yönetim Kontrollerinin Önemi”. ISGUC The Journal of Industrial Relations and Human Resources, vol. 12, no. 3, 2010, pp. 117-36.
Vancouver Eren YSS. İş Gerilimi, Yöneticiye Güven Ve Örgütsel Bağlılık İlişkisinde Resmi Ve Resmi Olmayan Yönetim Kontrollerinin Önemi. isguc. 2010;12(3):117-36.