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The Relationships Of Job And Life Satisfaction With Intention To Leave Among Unionized Hotel Employees In Turkey

Year 2009, Volume: 11 Issue: 2, 55 - 68, 01.06.2009

Abstract

Turnover becomes a major concern for Turkey’s tourism sector in which the experienced labour shortages is common. Studying intention to leave and predictors of it will be enlighting for the growing sector. Moving from this point, this study first tries to reveal the job and life satisfaction level of unionized hotel employees, and then test these variables’ effect on intention to leave among a selection of unionized hotels in Turkey in an attempt to shed light to an underresearched topic in unionized hotel settings. Respondents (n=1298) are the members of TOLEYIS union dispersed to different touristic regions in Turkey. Employees have moderate level of job satisfaction. Results show that demographic variables and the employing hotel have effects on each satisfaction. The effect of job satisfaction and number of hotel’s stars on intention to leave is significant. Implications of the findings and future research directions are discussed.

References

  • Aksu, A. & Aktaş, A. (2005). “Job satisfaction of managers in tourism: cases in the An- talya region of Turkey”, Managerial Au- diting Journal, Vol:20, No:5, pp. 479-488.
  • Brayfield, A.H. & Rothe, H.F. (1951). “An Index Of Job Satisfaction”, Journal of Applied Psychology, 35, pp.307-311.
  • Burke, R.J., Koyuncu, M. & Fiksenbaum, L. (2008). “Work Experineces, Satisfacti- ons and Psychological Well-Being of Fe- male and Male Managers in The Hospitality Sector in Turkey”, Equal Opprotunities International, Vol: 27, No:6, pp. 505-518.
  • Cammann, C., Fichman, M., Jenkins, D. & Klesh, J., (1979). The Michigan Organi- zational Assessment Questionnaire, University of Michigan, Ann Arbor, MI.
  • Clark, A. (1997). “Job satisfaction and gen- der: why are women so happy at work?”, Labour Economics, Vol: 4, No:4, pp. 341-372.
  • Clark, A. & Oswald, A. (1996). “Satisfaction and comparison income”, Journal of Public Economics, Vol:61, No:3, pp. 359- 381.
  • Dalessio, A., Silverman, W. & Schuck, J. (1986). “Paths to turnover: a re-analysis and review of existing data on the Mob- ley, Horner, and Hollingsworth’s tur- nover model”, Human Relations, Vol. 39, pp. 245-264.
  • Demerouti, E., Bakker, A.B., Nachreiner, F., & Schaufeli, W.B. (2000). „A model of burnout and life satisfaction among nurses”, Journal of Advanced Nursing, 32, pp. 454-464.
  • Dubin, R. (1956). “Industrial workers worlds: A study of the central life inte- rest of industrial workers”, Social Prob- lems, 3, pp. 131-142.
  • Feinstein, A.H. & Vondrasek, D. (2001). “Re- lationships Between Job Satisfaction And Organizational Commitment Among Restaurant Employees”, http://hotel.unlv.edu/pdf/jobSatisfac- tion.pdf.
  • Ford, R.C. & Heaton, C.P.(2001). “Lessons From Hospitality That Can Serve An- yone”, Organizational Dynamics, 30(1), pp.30-48.
  • Gerhart, B., (1990). Voluntary turnover and alternative job opportunities, Journal of Applied Psychology, Vol:75, pp.467- 476.
  • Gonzalez, J. V. & Garazo, T.G. (2006). “Struc- tural Relationships Between Organiza- tional Service Orientation, Contact Employee Job Satisfaction And Citi- zenship Behavior”, International Jour- nal of Service Industry Management, 17(1), pp.23-50.
  • Griffeth, R.W. & Hom, P.W. (1988). “A com- parison of different conceptualizations of perceived alternatives in turnover re- search”, Journal of Organizational Be- havior, Vol. 9, pp. 103-11.
  • Hellman, C.A. (1997). “Job satisfaction and intent to leave”, The Journal of Social Psychology, 137(6), pp. 677-689.
  • Hendrix, W.H., Robbins, T. & Summers, T.P. (1999). “Effects of procedural and dis- tributive justice on factors predictive of turnover”, Journal of Social Behavior and Personality, Vol. 13 No. 4, pp. 611- 32.
  • Judge, T. A., & Watanabe, S. (1993). “Anot- her look at the job satisfaction-life satis- faction relationship”, Journal of Applied Psychology, 78, pp. 939-948.
  • Kalleberg, A.L. & Loscocco, K.A. (1983). “Aging, Values, and Rewards: Explai- ning Age Differences in Job Satisfaction”, American Sociological Review, pp.78-90.
  • Kouthouris, Charilaos; Alexander Konstan- tinos (2005). “Can Service Quality Pre- dict Customer Satisfaction and Behavioral Intentions In the Sport Tou- rism Industry? An Application of the Servqual Model in an Outdoors Set- ting”, Journal of Sport & Tourism, pp.101-111.
  • Lam, T., Lo, A. & Chan J. (2002). “New Em- ployees' Turnover Intentions and Orga- nizational Commitment in the Hong Kong Hotel Industry”, Journal of Hos- pitality and Tourism Research, Vol:26, No:3, pp.217-234.
  • Lee,T.(1998). “How Job Dissatisfaction Leads To Turnover”, Journal of Business and Psychology, 2, pp.263-271.
  • Locke, E.A.(1976). “The Nature And Causes Of Job Satisfaction”, in M.D. Dunette(ed), Handbook of Industrial and Organizational Psychology, Chi- cago: Randy McNally, pp.1297-1349.
  • Mowday, R.T., Porter, L.W. & Steers, R.M. (1982). Employee-organization Linkage: The Psychology of Commitment, Ab- senteeism, and Turnover, Academic Press, New York, NY.
  • Nankervis, A.R. (1995). “Management stra- tegies in the production of service: a study of hotel practice in Southeast Asia”, Research and Practice in Human Resource Management, 3(1), pp.71-83.
  • Roderick D. Iverson, Catherina Maguire (1999). “The Relationship Between Job and Life Satisfaction: Evidence from Re- mote Mining Community, Department of Management Working Paper, Num- ber:14, p.7
  • Shader, K., Broome, M.E., Broome, C.D., West, M.E., & Nash, M. (2001). “Factors İnfluencing Satisfaction And Anticipa- ted Turnover For Nurses İn An Acade- mic Medical Center”, Journal of Nursing Administration, 31(4), pp.210- 216.
  • Shifflet, D.K., Bhatra, P.(1997). “Satisfaction, Price Keys To Value”, Hotel and Motel Management, 212,34.
  • Spector, P.E. (1997), Job satisfaction: Appli- cation, assessment, cause, and conse- quences. Thousand Oaks, CA: Sage Publications, Inc.
  • Spinelli, M.A..& Canavos, G.C. (2000), “In- vestigating The Relationship Between Employee Satisfaction And Guest Satis- faction”, Cornell Hotel and Restaurant Administration Quarterly, 41(6), pp.29- 33.
  • Tait, M., Padgett, M. Y. & Baldwin, T. T. (1989). “Job and life satisfaction: a ree- valuation of the strength of the relati- onship and gender effects as a function of the date of the study”. Journal of Applied Psychology, 74
  • Weisberg, J., & Kirschenbaum, A. (1991), “Employee Turnover Intentions: Impli- cations From a National Sample”, The International Journal of Human Reso- urce Management, 2(3), pp.359-366.
  • Williams, L.J. & Hazer, J.T. (1986). “Antece- dents and Consequences of Satisfaction and Commitment In Turnover Models: A Reanalysis Using Latest Variables Structural Equation Methods”, Journal of Applied Psychology, 71, pp. 219-231.
Year 2009, Volume: 11 Issue: 2, 55 - 68, 01.06.2009

Abstract

References

  • Aksu, A. & Aktaş, A. (2005). “Job satisfaction of managers in tourism: cases in the An- talya region of Turkey”, Managerial Au- diting Journal, Vol:20, No:5, pp. 479-488.
  • Brayfield, A.H. & Rothe, H.F. (1951). “An Index Of Job Satisfaction”, Journal of Applied Psychology, 35, pp.307-311.
  • Burke, R.J., Koyuncu, M. & Fiksenbaum, L. (2008). “Work Experineces, Satisfacti- ons and Psychological Well-Being of Fe- male and Male Managers in The Hospitality Sector in Turkey”, Equal Opprotunities International, Vol: 27, No:6, pp. 505-518.
  • Cammann, C., Fichman, M., Jenkins, D. & Klesh, J., (1979). The Michigan Organi- zational Assessment Questionnaire, University of Michigan, Ann Arbor, MI.
  • Clark, A. (1997). “Job satisfaction and gen- der: why are women so happy at work?”, Labour Economics, Vol: 4, No:4, pp. 341-372.
  • Clark, A. & Oswald, A. (1996). “Satisfaction and comparison income”, Journal of Public Economics, Vol:61, No:3, pp. 359- 381.
  • Dalessio, A., Silverman, W. & Schuck, J. (1986). “Paths to turnover: a re-analysis and review of existing data on the Mob- ley, Horner, and Hollingsworth’s tur- nover model”, Human Relations, Vol. 39, pp. 245-264.
  • Demerouti, E., Bakker, A.B., Nachreiner, F., & Schaufeli, W.B. (2000). „A model of burnout and life satisfaction among nurses”, Journal of Advanced Nursing, 32, pp. 454-464.
  • Dubin, R. (1956). “Industrial workers worlds: A study of the central life inte- rest of industrial workers”, Social Prob- lems, 3, pp. 131-142.
  • Feinstein, A.H. & Vondrasek, D. (2001). “Re- lationships Between Job Satisfaction And Organizational Commitment Among Restaurant Employees”, http://hotel.unlv.edu/pdf/jobSatisfac- tion.pdf.
  • Ford, R.C. & Heaton, C.P.(2001). “Lessons From Hospitality That Can Serve An- yone”, Organizational Dynamics, 30(1), pp.30-48.
  • Gerhart, B., (1990). Voluntary turnover and alternative job opportunities, Journal of Applied Psychology, Vol:75, pp.467- 476.
  • Gonzalez, J. V. & Garazo, T.G. (2006). “Struc- tural Relationships Between Organiza- tional Service Orientation, Contact Employee Job Satisfaction And Citi- zenship Behavior”, International Jour- nal of Service Industry Management, 17(1), pp.23-50.
  • Griffeth, R.W. & Hom, P.W. (1988). “A com- parison of different conceptualizations of perceived alternatives in turnover re- search”, Journal of Organizational Be- havior, Vol. 9, pp. 103-11.
  • Hellman, C.A. (1997). “Job satisfaction and intent to leave”, The Journal of Social Psychology, 137(6), pp. 677-689.
  • Hendrix, W.H., Robbins, T. & Summers, T.P. (1999). “Effects of procedural and dis- tributive justice on factors predictive of turnover”, Journal of Social Behavior and Personality, Vol. 13 No. 4, pp. 611- 32.
  • Judge, T. A., & Watanabe, S. (1993). “Anot- her look at the job satisfaction-life satis- faction relationship”, Journal of Applied Psychology, 78, pp. 939-948.
  • Kalleberg, A.L. & Loscocco, K.A. (1983). “Aging, Values, and Rewards: Explai- ning Age Differences in Job Satisfaction”, American Sociological Review, pp.78-90.
  • Kouthouris, Charilaos; Alexander Konstan- tinos (2005). “Can Service Quality Pre- dict Customer Satisfaction and Behavioral Intentions In the Sport Tou- rism Industry? An Application of the Servqual Model in an Outdoors Set- ting”, Journal of Sport & Tourism, pp.101-111.
  • Lam, T., Lo, A. & Chan J. (2002). “New Em- ployees' Turnover Intentions and Orga- nizational Commitment in the Hong Kong Hotel Industry”, Journal of Hos- pitality and Tourism Research, Vol:26, No:3, pp.217-234.
  • Lee,T.(1998). “How Job Dissatisfaction Leads To Turnover”, Journal of Business and Psychology, 2, pp.263-271.
  • Locke, E.A.(1976). “The Nature And Causes Of Job Satisfaction”, in M.D. Dunette(ed), Handbook of Industrial and Organizational Psychology, Chi- cago: Randy McNally, pp.1297-1349.
  • Mowday, R.T., Porter, L.W. & Steers, R.M. (1982). Employee-organization Linkage: The Psychology of Commitment, Ab- senteeism, and Turnover, Academic Press, New York, NY.
  • Nankervis, A.R. (1995). “Management stra- tegies in the production of service: a study of hotel practice in Southeast Asia”, Research and Practice in Human Resource Management, 3(1), pp.71-83.
  • Roderick D. Iverson, Catherina Maguire (1999). “The Relationship Between Job and Life Satisfaction: Evidence from Re- mote Mining Community, Department of Management Working Paper, Num- ber:14, p.7
  • Shader, K., Broome, M.E., Broome, C.D., West, M.E., & Nash, M. (2001). “Factors İnfluencing Satisfaction And Anticipa- ted Turnover For Nurses İn An Acade- mic Medical Center”, Journal of Nursing Administration, 31(4), pp.210- 216.
  • Shifflet, D.K., Bhatra, P.(1997). “Satisfaction, Price Keys To Value”, Hotel and Motel Management, 212,34.
  • Spector, P.E. (1997), Job satisfaction: Appli- cation, assessment, cause, and conse- quences. Thousand Oaks, CA: Sage Publications, Inc.
  • Spinelli, M.A..& Canavos, G.C. (2000), “In- vestigating The Relationship Between Employee Satisfaction And Guest Satis- faction”, Cornell Hotel and Restaurant Administration Quarterly, 41(6), pp.29- 33.
  • Tait, M., Padgett, M. Y. & Baldwin, T. T. (1989). “Job and life satisfaction: a ree- valuation of the strength of the relati- onship and gender effects as a function of the date of the study”. Journal of Applied Psychology, 74
  • Weisberg, J., & Kirschenbaum, A. (1991), “Employee Turnover Intentions: Impli- cations From a National Sample”, The International Journal of Human Reso- urce Management, 2(3), pp.359-366.
  • Williams, L.J. & Hazer, J.T. (1986). “Antece- dents and Consequences of Satisfaction and Commitment In Turnover Models: A Reanalysis Using Latest Variables Structural Equation Methods”, Journal of Applied Psychology, 71, pp. 219-231.
There are 32 citations in total.

Details

Other ID JA23KM93RG
Journal Section Articles
Authors

Yrd.doç.dr.sayım Yorgun This is me

Yrd.doç.dr.gözde Yılmaz This is me

Doç.dr.aşkın Keser This is me

Publication Date June 1, 2009
Published in Issue Year 2009 Volume: 11 Issue: 2

Cite

APA Yorgun, Y., Yılmaz, Y., & Keser, D. (2009). The Relationships Of Job And Life Satisfaction With Intention To Leave Among Unionized Hotel Employees In Turkey. ISGUC The Journal of Industrial Relations and Human Resources, 11(2), 55-68.
AMA Yorgun Y, Yılmaz Y, Keser D. The Relationships Of Job And Life Satisfaction With Intention To Leave Among Unionized Hotel Employees In Turkey. isguc. June 2009;11(2):55-68.
Chicago Yorgun, Yrd.doç.dr.sayım, Yrd.doç.dr.gözde Yılmaz, and Doç.dr.aşkın Keser. “The Relationships Of Job And Life Satisfaction With Intention To Leave Among Unionized Hotel Employees In Turkey”. ISGUC The Journal of Industrial Relations and Human Resources 11, no. 2 (June 2009): 55-68.
EndNote Yorgun Y, Yılmaz Y, Keser D (June 1, 2009) The Relationships Of Job And Life Satisfaction With Intention To Leave Among Unionized Hotel Employees In Turkey. ISGUC The Journal of Industrial Relations and Human Resources 11 2 55–68.
IEEE Y. Yorgun, Y. Yılmaz, and D. Keser, “The Relationships Of Job And Life Satisfaction With Intention To Leave Among Unionized Hotel Employees In Turkey”, isguc, vol. 11, no. 2, pp. 55–68, 2009.
ISNAD Yorgun, Yrd.doç.dr.sayım et al. “The Relationships Of Job And Life Satisfaction With Intention To Leave Among Unionized Hotel Employees In Turkey”. ISGUC The Journal of Industrial Relations and Human Resources 11/2 (June 2009), 55-68.
JAMA Yorgun Y, Yılmaz Y, Keser D. The Relationships Of Job And Life Satisfaction With Intention To Leave Among Unionized Hotel Employees In Turkey. isguc. 2009;11:55–68.
MLA Yorgun, Yrd.doç.dr.sayım et al. “The Relationships Of Job And Life Satisfaction With Intention To Leave Among Unionized Hotel Employees In Turkey”. ISGUC The Journal of Industrial Relations and Human Resources, vol. 11, no. 2, 2009, pp. 55-68.
Vancouver Yorgun Y, Yılmaz Y, Keser D. The Relationships Of Job And Life Satisfaction With Intention To Leave Among Unionized Hotel Employees In Turkey. isguc. 2009;11(2):55-68.