Hemşirelerin Adalet Algısı ile Örgüte Güveni Arasındaki İlişkide Örgütsel Vatandaşlığın Aracılık Rolü

Ferhat Onur Ağaoğlu; Murat Baş; Sinan Tarsuslu

doi:10.15869/itobiad.1587865

EN TR

The Mediating Role of Organisational Citizenship in the Relationship Between Nurses' Perception of Justice and Trust in Organisation

Abstract

After the influx of refugees to Türkiye, health workers in the country are faced with difficult working conditions due to reasons such as increasing population and high inflation pressure. In these conditions, it is aimed to determine the importance of organizational citizenship behaviours in the nursing profession by analysing the mediating role of organizational citizenship behaviours between perception of justice and organizational trust. The dependent variable of the study is perception of justice, the independent variable is organizational trust and the mediating variable is organizational citizenship behaviour. This cross-sectional study was designed in descriptive-relational mediator type. It was conducted by reaching 422 nurses working in a state and a training and research hospital in the eastern region of Türkiye. Data were collected from the participants using demographic information, perception of justice, organizational trust and organizational citizenship scales. The analysis was tested through PROCESS Macro programme. Nurses' perceptions of justice positively and significantly affected their trust in the organization (β = 1.18, t = 22.65, p <.01), nurses' perceptions of justice significantly and positively affected their organizational citizenship behaviour (β = .32, t = 8.08, p <.01), nurses' organizational citizenship behaviours had a significant and positive effect on organizational trust (β = .42, t = 5.29, p <.01) and finally, nurses' organizational citizenship behaviours had a mediating role in the relationship between perceptions of justice and organizational trust (β = .13, Sobel z = 4.61, p <.01). It was determined that the perception of justice and organizational trust can be increased through organizational citizenship behaviours in nurses and at this point, with the development of organizational citizenship awareness in the nursing profession, justice and trust can be increasingly reallocated in working environments. This study includes the determination of the perception of justice, organizational trust and citizenship consciousness of nurses as a result of the rapid negative changes in the process in which the Turkish health system is in, and the presentation of various policy recommendations for the correction of this situation.

Keywords

Nurses , Healthcare Institutions , Perception of justice , Organizational trust , Organizational citizenship

Hemşirelerin Adalet Algısı ile Örgüte Güveni Arasındaki İlişkide Örgütsel Vatandaşlığın Aracılık Rolü

Öz

Türkiye’ye mülteci akını sonrası artan popülasyon ve yüksek enflasyon baskısı gibi nedenlerle birlikte ülkedeki sağlık çalışanları zor çalışma şartları ile karşı karşıyadır. Bu şartlarda hemşirelik mesleğinde örgütsel vatandaşlık davranışının adalet algısı ile örgütsel güven arasındaki aracılık rolü analiz edilerek örgütsel vatandaşlık davranışlarının hemşirelik mesleğindeki öneminin tespit edilmesi amaçlanmıştır. Araştırmanın bağımlı değişkeni adalet algısı, bağımsız değişkeni örgütsel güven ve aracı değişkeni örgütsel vatandaşlık davranışı oluşturmaktadır. Kesitsel nitelikteki bu çalışma; tanımlayıcı-ilişki aracı türünde tasarlanmıştır. Türkiye’nin doğu bölgesinde yer alan devlet ve eğitim ve araştırma hastanelerinde görev yapan 422 hemşireye ulaşılarak gerçekleştirilmiştir. Hemşirelerin adalet algılarının örgüte olan güvenlerini pozitif ve anlamlı olarak etkilediği (β = 1.18, t = 22.65, p <.01), hemşirelerin adalet algılarının örgütsel vatandaşlık davranışını anlamlı ve pozitif olarak etkilediği (β = .32, t = 8.08, p <.01), hemşirelerin örgütsel vatandaşlık davranışının örgütsel güven üzerinde anlamlı ve pozitif etkisinin olduğu (β = .42, t = 5.29, p <.01) ve son olarak hemşirelerin örgütsel vatandaşlık davranışlarının adalet algısı ile örgütsel güven arasındaki ilişkide aracı role sahip olduğu (β = .13, Sobel z = 4.61, p <.01) tespit edilmiştir. Hemşirelerdeki örgütsel adalet algısının örgütsel vatandaşlık davranışıyla birlikte örgütsel güvenin arttırılabileceği ve bu noktada hemşirelik mesleğinde örgütsel vatandaşlık bilincinin geliştirilmesiyle birlikte çalışma ortamlarında adaletin ve güvenin artan oranda yeniden tahsis edilebileceği belirlenmiştir. Bu çalışma Türkiye sağlık sisteminin içinde bulunduğu sürecin, hızla olumsuz yönde değişmesi sonucu, hemşirelerin adalet algısı, örgütsel güven ve vatandaşlık bilinçlerinin tespiti ve bu durumun düzeltilmesine yönelik çeşitli politika önerilerinin sunulmasını içermektedir.

Anahtar Kelimeler

: Hemşireler , Sağlık İşletmeleri , Adalet algısı , Örgütsel güven , Örgütsel vatandaşlık

References

Abbasi, A., & Wan Ismail, W. K. (2023). Linking organisational citizenship behaviour and organisational trust towards reducing workplace deviance behavior in higher education. Cogent Social Sciences, 9(1), 2157538.
Aksoy, C. (2017). Investigation of the relationship between employees' perceptions of organisational justice and organisational trust. International Journal of Management and Administration, 1(1), 1-11. https://doi.org/10.29064/ijma.328093
Akgerman, A. ve Sönmez, B. (2020). Birinci basamak hemşire yöneticilerine duyulan güven ile örgütsel bağlılık arasındaki ilişki. Uluslararası hemşirelik incelemesi. https://doi.org/10.1111/inr.12576 .
Ali, N. (2016). Effect of organisational justice on organisational citizenship behaviour: a study of health sector of pakistan. Review of Public Administration and Management, 04(03). https://doi.org/10.4172/2315- 7844.1000198
Ambrose, M. L., & Schminke, M. (2009). The role of overall justice judgments in organisational justice research: a test of mediation. Journal of applied psychology, 94(2), 491.
Awang, R. and Ahmad, W. (2015). The impact of organisational justice on organisational citizenship behaviour in malaysian higher education. Mediterranean Journal of Social Sciences. https://doi.org/10.5901/mjss.2015.v6n5s2p674
Bayer, N., & Şahin, İ. (2020). The relationship between perceived ethical leadership, organisational justice, and turnover intention among general hospital nurses. International Journal of Health Management and Tourism, 5(2), 123-144.
Büyükyılmaz, O., & Fidan, Y. (2017). The Mediating Role of Organisational Trust in the Effect of Perceived Organisational Support on Organisational Citizenship Behaviour. Business & Management Studies: An International Journal, 5(3), 500-524.
Chang, C. (2014). Moderating effects of nurses' organisational justice between organisational support and organisational citizenship behaviors for evidence-based practice. Worldviews on evidence-based nursing, 11 5, 332-40 . https://doi.org/10.1111/wvn.12054.
Chang, W.-Y., Ma, J.-C., Chiu, H.-T., Lin, K.-C., & Lee, P.-H. (2009). Job satisfaction and perceptions of quality of patient care, collaboration and teamwork in acute care hospitals. Journal of Advanced Nursing, 65(9), 1946- 1955. https://doi. org/10.1111/j.1365-2648.2009.05085.x.

Chen, S. Y., Wu, W., Chang, C., Lin, C. T., Kung, J. Y., Weng, H., ... & Lee, S. I. (2015). Organisational justice, trust, and identification and their effects on organisational commitment in hospital nursing staff. BMC Health Services Research, 15(1). https://doi.org/10.1186/s12913-015-1016-8
Chhetri, P. (2014). The Role of Cognitive and Affective Trust in the Relationship Between Organizational Justice and Organizational Citizenship Behaviour: a Conceptual Framework. Verslas: Teorija Ir Praktika, 15, 170-178. https://doi.org/10.3846/BTP.2014.17.
Coşkun, B., & İsmailoğlu, M. (2020). The Effect of Organisational Justice Perceived by Teachers on Organisational Citizenship Behaviours1. Turkish Studies, 15, 1.
Çizel, B., Selçuk, O. & Atabay, E. (2020). A systematic literature review on common method bias. Anatolia: Journal of Tourism Research, 31(1), 7-18.
DiPaola, M. F., Tarter, C. J., & Hoy, W. K. (2005). Measuring organisational citizenship in schools: The OCB scale. Educational leadership and reform, 4(2), 319-341.
Diposentono, L., Zainal, V. R., & Hakim, A. (2023). Organizational justice, work discipline, and employee performance: a literature review. International Journal of Advanced Multidisciplinary, 1(4), 327-334. https://doi.org/10.38035/ijam.v1i4.145
Güleroğlu, F. T., Akbuga, G. A., Arslan, D. E., Cerit, E., & Bahçeli, A. The Effects Of A Structured Training Programme On The Identıfıcatıon And Evaluatıon Of Judıcıal Cases By Nurses. International Journal Of Health Services Research And Policy, 6(1), 12-21.
Hadi-Moghaddam, M., Karimollahi, M., & Aghamohammadi, M. (2021). Nurses' trust in managers and its relationship with nurses' performance behaviors: a descriptive-correlational study. BMC nursing, 20, 1-6.
Hayes, A. F. (2013). Introduction to Mediation, Moderation, and Conditional Process Analysis First Edition: A Regression-Based Approach. The Guilford Press, New York.
Hızarcıoglu, G., & Güney, S. (2022). Öğretmenlerin Kimlik Algısı ve Bağlılık İlişkisinde Örgütsel Adaletin Düzenleyici Rolü. İnsan ve Toplum Bilimleri Araştırmaları Dergisi, 11(2), 993-1021. https://doi.org/10.15869/itobiad.1056611
Hsieh, C., Chen, S., Peng, T., Chen, P., Chen, A., & Chen, C. (2024). The relationship between workplace justice and self-evaluated nonfatal occupational accidents among healthcare employees in taiwan: an observational study. Medicine, 103(32), e39215. https://doi.org/10.1097/md.0000000000039215
Hidayah, S., & Harnoto, H. (2018). Role of organisational citizenship behaviour (OCB), perception of justice and job satisfaction on employee performance. JDM (Jurnal Dinamika Manajemen), 9(2), 170-178.
Hopkins, SM and Weathington, BL (2006). Relationships between perceptions of justice, trust and employee attitudes in a downsized organisation. Journal of Psychology , 140 (5), 477-498.
Hu, L. T., & Bentler, P. M. (1999). Cutoff Criteria for Fit Indexes in Covariance Structure Analysis: Conventional Criteria Versus New Alternatives. Structural Equation Modelling: A Multidisciplinary Journal, 6 (1), 1-55.
Ismail, H. (2015). Organisational justice and citizenship behaviour, the mediating role of trust. International Journal of Human Resource Studies, 5(1), 86. https://doi.org/10.5296/ijhrs.v5i1.6757
Kalaycı, Ş. (2010). SPSS applied multivariate statistical techniques (Vol. 5, p. 359). Ankara, Turkey: Asil Yayın Dağıtım.
Kallström, A., Al-Abdulla, O., Parkki, J., Häkkinen, M., Juusola, H., & Kauhanen, J. (2021). I had to leave. I had to leave my clinic, my city, leave everything behind in Syria. Qualitative research of Syrian healthcare workers migrating from the war-torn country. BMJ open, 11(11), e049941.
Karagöz, Y. (2019). SPSS-AMOS-META applied statistical analyses. Ankara: Nobel Publishing.
Karakulle, İ., Aydın, E., & Polat, H. (2022). Mediating Role of Organizational Trust in the Effect of Organizational Support Perceived By Employee on Organizational Identification: A Research in the Manufacturing Sector. İnsan ve Toplum Bilimleri Araştırmaları Dergisi, 11(4), 2051-2069. https://doi.org/10.15869/itobiad.1160740
Karimi, R., & Ahmadi, F. (2023). Investigating the Effect of Employee Improvement on Organisational Citizenship Behavior with the Mediating Role of Organizational Trust and Commitment in the Ministry of Cooperatives, Labor and Social Welfare. Political Sociology of Iran, 5(11), 4853-4881.
Khalifa, S., & Awad, N. (2018). The Relationship Between Organizational Justice And Citizenship Behavior As Perceived By Medical-Surgical Care Nurses. .
Latan, H., & Ramli, N. A. (2014). The role of organisational justice, trust and commitment in a management control system (MCS)-Gain sharing. International Journal of Accounting and Financial Reporting, 4(2), 186.
Lay, Y., Basana, S. R., & Panjaitan, T. W. S. (2020). The effect of organisational trust and organisational citizenship behaviour on employee performance. SHS Web of Conferences, 76, 01058. https://doi.org/10.1051/shsconf/20207601058
Lindell, M. K., & Whitney, D. J. (2001). Accounting for common method variance in cross-sectional research designs. Journal of applied psychology, 86(1), 114.
Lindell, M. K., & Whitney, D. J. (2001). Accounting for common method variance in cross-sectional research designs. Journal of Applied Psychology, 86(1), 114-121.
Lv, A., Shen, X., Cao, Y., Su, Y., & Chen, X. (2012). Conscientiousness and Organisational Citizenship Behaviour: The Mediating Role of Organisational Justice. Social Behavior and Personality, 40, 1293-1300. https://doi.org/10.2224/SBP.2012.40.8.1293.
Malhotra, N. K., Kim, S. S., & Patil, A. (2006). Common method variance in IS research: A comparison of alternative approaches and a reanalysis of past research. Management Science, 52(12), 1865-1883.
McKenzie, S. G. (2011). Trust and organisational citizenship: A study of the relationship of the three referents of trust and the organisational citizenship of elementary school teachers. The University of Texas at San Antonio.
Mete, Y. A. and Serin, H. (2014). The effect of organisational justice and organisational trust perception on organisational commitment behaviour. Journal of Educational Sciences Research, 4(2), 265-286. https://doi.org/10.12973/jesr.2014.42.15
Mishra P. & Datta, B. (2011). Perpetual Asset Management of Customer-Based Brand Equity-The PAM Evaluator. Current Research Journal of Social Science, 3 (1), 34-43.
Öncü, E., Vayısoğlu, S. K., Karadağ, G., Alaçam, B., Göv, P., Selcuk Tosun, A., ... & Çatıker, A. (2021). Intention to migrate among the next generation of Turkish nurses and drivers of migration. Journal of Nursing Management, 29(3), 487-496.
Öztürk, C. and Kurtkan, A. (2020). Field research on the relationship between organisational justice and organisational trust: Bi̇tli̇s municipality staff. Business & Management Studies: An International Journal, 8(4), 955-978. https://doi.org/10.15295/bmij.v8i4.1610
Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2012). Sources of method bias in social science research and recommendations on how to control it. Annual review of psychology, 63, 539-569.
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioural research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879-903.
Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of management, 12(4), 531-544.
Porkiyani, M., Kaveh, D., & Samadi, S. (2014). Studying the Mediating Role of Trust, Job Satisfaction and Organizational Commitment on the Relationship between Organizational Justice and Organizational Citizenship Behavior. International Journal of Research in Organizational Behavior and Human Resource Management, 2, 292-304.
Porter, M. T., Williams, K., Boaze, A., Rennert, M., & Brunson, A. (2024). Trust and organizational commitment in a postpandemic environment. JONA: The Journal of Nursing Administration, 54(11), 612-618. https://doi.org/10.1097/nna.0000000000001499
Qiu, S. and Dooley, L. M. (2022). How servant leadership affects organisational citizenship behaviour: the mediating roles of perceived procedural justice and trust. Leadership & Organization Development Journal, 43(3), 350-369. https://doi.org/10.1108/lodj-04-2021-0146
Rajabi, M., Abdar, Z., & Agoush, L. (2017). Organisational Justice and Trust Perceptions : A Comparison of Nurses in Public and Private Hospitals. Middle East Journal of Family Medicine, 15, 205-211. https://doi.org/10.5742/MEWFM.2017.93078.
Rustianah, R., Ardianto, R. E., & Hasyim, W. (2024). How organizational trust and commitment impact performance. Jurnal Multidisiplin Madani, 4(5), 701-706. https://doi.org/10.55927/mudima.v4i5.8281
Republic of Turkey Ministiry of Interior Presidency of Migration Management, 2023, Statistics of Temporary Protection. https://en.goc.gov.tr/temporary-protection27
Schoorman, F. D., Mayer, R. C., & Davis, J. H. (2007). An integrative model of organisational trust: Past, present, and future. Academy of Management review, 32(2), 344-354.
Sobel, M. E. (1982). Asymptotic confidence intervals for indirect effects in structural equation models. Sociological Methodology, 13, 290-312.
Song, B., & Seomun, G. (2014). The Influential Factors Related to Organisational Citizenship Behaviour of Nurses: With Focus on Authentic Leadership and Organisational Justice. Journal of Korean Academy of Nursing Administration, 20, 237-246. https://doi.org/10.11111/JKANA.2014.20.2.237.
Susanto, A. (2023). The Role of Servant Leadership, Perceived Organisational Support (POS) on SMEs Performance through Organizational Citizenship Behavior (OCB). Journal of Industrial Engineering & Management Research, 4(1), 138-148.
Tokgöz, E. and Seymen, O. (2013). The relationship between organisational trust, individual identification and citizenship activity: a research in a state hospital. https://doi.org/10.14783/OD.V10I39.1012000308 .
Top, M. and Tekingündüz, S. (2018). The effect of organisational justice and trust on job stress in hospital organizations. Journal of Nursing Scholarship, 50(5), 558-566. https://doi.org/10.1111/jnu.12419
Turkish Statistical Institute, 2023, Consumer price index 2023. https://data.tuik.gov.tr/Bulten/Index?p=tuketici- fiyat-endeksi-aralik-2023-49657&dil=1
Wang, Y. J., Tsai, Y. H., & Lin, C. (2013). Modelling the relationship between perceived corporate citizenship and organisational commitment considering organisational trust as a moderator. Business Ethics: A European Review, 22(2), 218-233. https://doi.org/10.1111/beer.12019
Wardana, M. A., Yanita, Y., Sudarmawan, I. W. E., Wibowo, T. S., & Pandiangan, H. (2023). The analysis of organizational justice, competence and work motivation to improve the performance. Jurnal Informatika Ekonomi Bisnis, 421-427. https://doi.org/10.37034/infeb.v5i2.589
Yadav, L., & Gupta, P. (2017). Procedural Justice, Job Satisfaction and Organisational Citizenship Behaviour: Mediating Role of Organisational Trust-Indian Tourism Industry Study. Management and Labour Studies, 42, 275- 292. https://doi.org/10.1177/0258042X17718738.
Zeng, L., Feng, F., Mu, J., Li, X., Peng, Y., & Wang, J. (2022). Psychological capital and organisational citizenship
behaviour among nurses during the covid-19 epidemic: mediation of organisational commitment. https://doi.org/10.21203/rs.3.rs-2240184/v1
Zhu, Y., Liu, C., Guo, B., Zhao, L., & Lou, F. (2015). The impact of emotional intelligence on work engagement of registered nurses: the mediating role of organisational justice.. Journal of clinical nursing, 24 15-16, 2115-24 . https://doi.org/10.1111/jocn.12807.

Details

Primary Language

Turkish

Subjects

Strategy, Management and Organisational Behaviour (Other)

Journal Section

Research Article

Authors

Ferhat Onur Ağaoğlu ^*
0000-0001-5366-6154
Türkiye

Murat Baş
0000-0002-9479-4571
Türkiye

Sinan Tarsuslu
0000-0003-0018-1430
Türkiye

Early Pub Date

March 23, 2025

Publication Date

March 28, 2025

Submission Date

November 19, 2024

Acceptance Date

March 14, 2025

Published in Issue

Year 2025 Volume: 14 Number: 1

DOI

https://doi.org/10.15869/itobiad.1587865

IZ

https://izlik.org/JA34SY65BC

APA

Ağaoğlu, F. O., Baş, M., & Tarsuslu, S. (2025). Hemşirelerin Adalet Algısı ile Örgüte Güveni Arasındaki İlişkide Örgütsel Vatandaşlığın Aracılık Rolü. İnsan Ve Toplum Bilimleri Araştırmaları Dergisi, 14(1), 415-435. https://doi.org/10.15869/itobiad.1587865

Journal of the Human and Social Science Researches is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License (CC BY NC).

35894

The Mediating Role of Organisational Citizenship in the Relationship Between Nurses' Perception of Justice and Trust in Organisation

Abstract

Keywords

Hemşirelerin Adalet Algısı ile Örgüte Güveni Arasındaki İlişkide Örgütsel Vatandaşlığın Aracılık Rolü

Öz

Anahtar Kelimeler

References

Details

Primary Language

Subjects

Journal Section

Authors

Early Pub Date

Publication Date

Submission Date

Acceptance Date

Published in Issue

DOI

IZ

Cite