CAREER MANAGEMENT IN HOSPITALITY: THE CASE OF FOUR AND FIVE STAR HOTELS IN ISTANBUL

Year 2015, Issue: 22, 1 - 13, 05.06.2015

Sinem Uysal Kenan Şahin Gürel Çetin Füsun İstanbullu Dinçer

Abstract

In order to provide survive in increasing competitive environment, managing human resources effectively is one of the most important factors for organizational success. The fact that human is the most important factor affecting organizational productivity, increases the importance of career management, career commitment and career satisfaction. In the meantime, defining the relationship between these concepts will also help design more effective organizational policies. The scarcity of both national and international studies that explain the relationship between career management, career commitment and career satisfaction in hospitality industry, is one of the main reasons for this research. Therefore main objective of the study is to investigate the link between career management, career satisfaction and career commitment via a survey applied to 4- and 5-star hotels located in Istanbul-Taksim district

Keywords

Human Resources, Hospitality Industry, Career Management, Career Commitment, Career Satisfaction

CAREER MANAGEMENT IN HOSPITALITY: THE CASE OF FOUR AND FIVE STAR HOTELS IN ISTANBUL

Abstract

In order to provide survive in increasing competitive environment, managing human resources
effectively is one of the most important factors for organizational success. The fact that human is the most
important factor affecting organizational productivity, increases the importance of career management, career
commitment and career satisfaction. In the meantime, defining the relationship between these concepts will
also help design more effective organizational policies. The scarcity of both national and international studies
that explain the relationship between career management, career commitment and career satisfaction in
hospitality industry, is one of the main reasons for this research. Therefore main objective of the study is to
investigate the link between career management, career satisfaction and career commitment via a survey
applied to 4- and 5-star hotels located in Istanbul-Taksim district.
In the study, quantitative methods were used in data collection and analysis. Data were collected from
four and five stars hotels in Istanbul-Taksim. 70 questionnaires were administered during November, 2014. The
collected data were analyzed using SPSS 20 software. Firstly, descriptive statistics on different attributes are
supplied and then Pearson correlation was utilized to measure the relationship between career management,
career satisfaction and career commitment. The results indicate that there is significant positive relationship
between career managements, career commitment and career satisfaction. The article concludes with
implications for theory development and suggestions for human resources management in the hospitality and
tourism domain

Keywords

Human Resources, Hospitality Industry, Career Management, Career Commitment, Career Satisfaction

References

• Akrivos, C., Ladkin, A., & Reklitis, P. (2007). “Hotel managers' career strategies for success”, International Journal of Contemporary Hospitality Management, 19(2), 107- 119.
• Anafarta, N., & ÇIzel, B. (2003). “Career analysis in tourism industry: experiences from Turkey”, Tourism Review, 58(3), 15-19.
• Ayres, H. (2006). “Career Development in Tourism and Leisure: An Exploratory Study of the Influence of Mobility and Mentoring”, Journal of Hospitality and Tourism Management, 13(2), 113-123.
• Ballout, H. I. (2009). “Career Commitment and Career Success: Moderating Role of Self-Efficacy”, Career Development International, 14(7), 655-670.
• Barron, P., Maxwell, G., Broadbridge, A., & Odgen, S. (2007). “Careers in Hospitality Management:Generation Y’s Experiences and Perceptions”, Journal of Hospitality and Tourism Management, 14(2), 119-128.
• Baum, T. (2007). “Human Resources in Tourism: Still Waiting for Change”, Tourism Management, 28(6), 1383-1399.
• Blau, G. (1985). “The measurement and prediction of career commitment”, Journal of Occupational Psychology, 58(4), 277-288.
• Blau, G. (1989). “Testing the generalizability of a career commitment measure and its impact on employee turnover”, Journal of Vocational Behavior, 35(1), 88-103.
• Cetin, G., Akova, O., & Kaya, F. (2014). “Components of Experiential Value: Case of Hospitality Industry”, Procedia-Social and Behavioral Sciences, 150, 1040-1049.
• Cetin, G., & Dincer, F. I. (2014). “Influence of customer experience on loyalty and word-of-mouth in hospitality operations”, Anatolia, 25(2), 181-194.
• Cho, S., Woods, R. H., & Sciarini, M. (2006). “How Hospitality Students Develop Perceptions of Potential Employers:A Post-internet Update”, Cornell Hotel and Restaurant Administration, 47(2), 135-145.
• Chung, K. Y. (2000). “Hotel management curriculum reform based on required competencies of hotel employees and career success in the hotel industry”, Tourism Management, 21(5), 473-487.
• Greenhaus, J. H., Parasuraman, S., & Wormley, W. M. (1990). “Effects of Race on Organizational Experiences, Job Performance Evaluations, and Career Outcomes”, Academy of Management Journal, 33(1), 64-86.
• Gunlu, E., Aksarayli, M., & Perçin, N. S. (2010). “Job satisfaction and organizational commitment of hotel managers in Turkey”, International Journal of Contemporary Hospitality Management, 22(5), 693-717.
• Gursoy, D., Uysal, M., Sirakaya-Turk, E., Ekinci, Y., & Baloglu, S. (2015). “Human resources scales”, Handbook of scales in tourism and hospitality research, 325-356.
• Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2006). Multivariate Data Analysis, New Jersey: Prentice Hall.
• Inelmen, K., Zeytinoglu, I. U., & Uygur, D. (2012). “Are Millennials a different breed? Turkish hospitality sector frontline employees' intention to stay”, Managing the new workforce: International perspectives on the millennial generation, 181-203.
• Kalaycı, Ş. (2008). SPSS Uygulamalı Çok Değişkenli İstatistik Teknikleri, Ankara: Asil.
• Kara, D. (2012). “Organisational commitment with respect to gender variable in hospitality: a Turkish case study”, Current Issues in Tourism, 15(3), 197-209.
• Karatepe, O. M. (2013). “Perceptions of organizational politics and hotel employee outcomes: the mediating role of work engagement”, International Journal of Contemporary Hospitality Management, 25(1), 82-104.
• Karatepe, O. M., & Douri, B. G. (2012). “Does customer orientation mediate the effect of job resourcefulness on hotel employee outcomes? Evidence from Iran”, Journal of Hospitality and Tourism Management, 19, e13.
• Kilic, G., & Ozturk, Y. (2009). “Kariyer Yönetimi: Beş Yıldızlı Otellerde Bir Uygulama”, Anatolia, 20(1), 45-60.
• Kiliç, G., Pelit, E., & Altunoz, O. (2011). “The Relationship between Managerial Ethics Perception and Professional Burnout Levels of Employee: A Comparative Study of Five-Star Hotels’ Employees between Turkey and Italy”, Journal of Business Research- Turk/Isletme Arastirmalari Dergisi, 3(1), 122-139.
• Koc, E., Yumusak, S., Ulukoy, M., Kilic, R., & Toptas, A. (2014). “Are internship programs encouraging or discouraging?—A viewpoint of tourism and hospitality students in Turkey”, Journal of Hospitality, Leisure, Sport & Tourism Education, 15, 135-142.
• Kong, H. (2010). “Determinants and Outcome of CareerCompetencies: Perspectives of Hotel Managers in China”, Doctor of Philosophy,The Hong Kong Polytechnic University.
• Kong, H., Cheung, C., & Song, H. (2011). “Hotel career management in China: Developing a measurement scale”, International Journal of Hospitality Management, 30(1), 112-118.
• Kong, H., Cheung, C., & Song, H. (2012). “From hotel career management to employees’ career satisfaction: The mediating effect of career competency”, International Journal of Hospitality Management, 31(1), 76-85.
• Kong, H., Cheung, C., & Zhang, Q. H. (2010). “Career Management Systems: What are China’s State-owned Hotels Practising?”, International Journal of Contemporary Hospitality, 22(4), 112-118.
• Koyuncu, M., Fiksenbaum, L., Burke, R. J., & Demirer, H. (2008). “Predictors of commitment to careers in the tourism industry”, Anatolia, 19(2), 225-236.
• Kozak, M. A. (1999). “Konaklama Sektöründe Kariyer planlama Yöntemleri ve Uygulamada”, Anatolia, 53-66.
• Kuruüzüm, A., Çetin, E. I., & Irmak, S. (2009). “Path analysis of organizational commitment, job involvement and job satisfaction in Turkish hospitality industry”, Tourism Review, 64(1), 4-16.
• Kusluvan, S. (Ed.). (2003). Managing employee attitudes and behaviors in the tourism and hospitality industry, New York: Nova Publishers.
• Kusluvan, S., Kusluvan, Z., Ilhan, I., & Buyruk, L. (2010). “The human dimension a review of human resources management issues in the tourism and hospitality industry”, Cornell Hospitality Quarterly, 51(2), 171-214.
• Ladkin, A. (2002). “Career Analysis: A Case Study of Hotel General Managers in Australia”, Tourism Management, 23, 379-388.
• Lin, C.-P., & Chen, M.-F. (2004). “Career Commitment as a Moderator of the Relationships among Procedural Justice, Perceived Organizational Support, Organizational Commitment, and Turnover Intentions”, Asia Pacific Management Review, 9(4), 519-538.
• McCabe, V. (2008). “Strategies for career planning and development in the Convention and Exhibition industry in Australia”, International Journal of Hospitality Management, 27(2), 222-231.
• Nunnally, J. C. (1967). Psychometic Theory. New York: McGraw Hill.
• Rhoades, L., Eisenberger, R., & Armeli, S. (2001). “Affective Commitment to the Organization: The Contribution of Perceived Organizational Support”, Journal of Applied Psychology, 87(5), 825-836.
• Song, H., & Wang, M. (2008). “Demand for Human Capital in the Hospitality Industry andTourism and Hospitality Education in China”, Tourism Forum, 1(1), 147-151.
• Song, Z., & Chon, K. (2012). “General Self-efficacy’s Effect on Career Choice Goals Via vocational interests and person–job fit: A mediation model”, International Journal of Hospitality Management, 31(3), 798-808.