Abstract
İşletmeler, günümüz iş hayatının getirdiği yoğun rekabet ortamında hayatta kalabilmek için, işlerini yüksek kalite düzeyinde yürütmek zorundadırlar. Bu noktadan hareketle bu çalışmanın amacı, mal üreten firmaların kalite performansını etkileyen faktörleri ve bu faktörlerin kalite performansına etki derecelerini araştırmaktır. Bu amaç doğrultusunda öncelikle, kalite performans faktörlerini belirlemek üzere bilimsel yayın araştırması yapılmıştır. Araştırma sonucunda elde edilen 12 faktör kullanılarak oluşturulan model doğrultusunda, İstanbul Sanayi Odası’nın belirlediği ilk 1000 firma içinde yer alan rassal seçilmiş 200 mal üreten büyük ölçekli firmaya bir anket gönderilmiştir. Toplanan veriler Yapısal Eşitlik Modellemesi (Structural Equation Modeling - SEM) ile analiz edilerek, belirlenen kalite performans ölçütlerinin firmaların kalite performansını etkileme dereceleri belirlenmiştir. Ürünün güvenilirliği, ürünün tasarım özelliklerine (spesifikasyonlara) uygunluğu ve ürünün dayanıklılığı, kalite performansına en çok etki eden ilk üç değişken olarak bulunmuştur. Kalite performansını en az etkileyen değişken ise biten ürünlerin müşteriye tam zamanında teslimat oranı olarak bulunmuştur. Araştırmanın bulguları kalite performansını arttırmaları için firmalara yol gösterici olacaktır. Kalite performansını hızlı bir şekilde arttırmak isteyen firmalar, öncelikle kalite performansına etki derecesi yüksek olan faktörleri dikkate alıp bu faktörler ile ilgili gerekli iyileştirmeleri sağlamalıdırlar.
References
- Ahire, S.L., Golhar, D.Y., Waller, M.W. (1996). Development and validation of TQM implementation constructs. Decision Sciences, 27(1), 23-56. Ang, C.L., Davies, M., Finlay, P.N. (2000). Measures to Assess the Impact of Information Technology on Quality Management. International Journal of Quality & Reliability Management, MCB University Press, 17(1), 42-65. Bello-Pintado, A., Merino-Díaz-de-Cerio, J. (2013). Determinants of the use of quality management practices in Latin America: the case of Argentina and Uruguay. Total Quality Management & Business Excellence, 24(1-2), 31-47. Beşkese, A. (2001). Ulusal kalite ödülü için alternatif bir model önerisi, İTÜ Doktora Tezi, İstanbul, Türkiye. Corbett, L.M., Rastrick, K.N. (2000). Quality Performance and Organizational Culture: A New Zealand Study. International Journal of Quality & Reliability Management, 17(1), 14-26. Crosby, P.B. (1979). Quality is Free, McGraw-Hill, New York, NY. Deming, W.E. (1982). Quality, Productivity, Competitive Position. MIT Center for Advanced Engineering Study, Cambridge, MA. Everett, E. A. J., Lawrence, M.C., Flores, B.E. (1997). An International Study of Quality Improvement Approach and Firm Performance, International Journal of Operations & Production Management, MCB University Press, 17(9), 842-873. Feigenbaum, A. (1951). Quality control-principles, practices and administration, McGraw-Hill, New York, NY. Garson, D. (2012). Factor_Analysis, http://www2.chass.ncsu.edu/garson/pa765/factor.htm. Hoyle, R.H. (1995). Structural equation modeling: Concepts, issues and applications, Thousand Oaks, CA: Sage Publications. Jöreskog, K. G., Sörbom, D. (1993). Lisrel 8: Structural equation modeling with the SIMPLES comman language. Lincolnwood, IL: Scientific Software International. Juran, J.M. (1974). Quality Control Handbook, McGraw-Hill, New York, NY. Kaynak, H. (1997) Total Quality Management and Just-in-TimePurchasing: Their Effects on Performance of Firms Operating in the US, Garland, New York, NY. Kaynak, H. (2003). The relationship between total quality managementpractices and their effects on firm performance. Journal of Operations Management, 21, 405–435. Kline, R. B. (2005). Principles and practice of structural equation modeling, (2nd ed.). New York: The Guilford Press. Kumar, M., Khurshid, K.K., Waddell, D. (2014). Status of Quality Management practices in manufacturing SMEs: a comparative study between Australia and the UK. International Journal of Production Research, 52(21), 6482–6495. Levitt, T. (1972). Production-line approach to service, Harvard Business Review, 50(5), 41-52. Lisiecka, K. (1998). ISO 9000 standards and TQM strategy - business improvement tools for Polish companies, in Proceedings of the 3rd International Conference on ISO 9000 & TQM (3rd ICIT), Hong Kong, 35-40. O’Neill, P., Sohal, A., Teng, C.W. (2016). Quality management approaches and their impact on firms’ financial performance – An Australian study. International Journal of Production Economics, 171( 3), 381-393. Prajogo, D.I., Sohal, A.S. (2006). The integration of TQM and technology/R&D management in determining quality and innovation performance. The International Journal of Management Science, Omega, 34, 296-312. Raykov, T., Marcoulides, G.A. (2006). A first course in structural equation modeling, Mahwah, NJ: Lawrence Erlbaum Associates. Schumacker, R. E., Lomax, R. G. (2004). Beginner’s Guide to Structural Equation Modeling, Lawrence Erlbaum Associates Inc. New Jersey. Sharma, S. (1996) Applied Multivariate Techniques. John Wiley & Sons Inc., New York. Şimsek, Ö. F. (2007). Yapısal Eşitlik Modellemesine Giriş: Temel İlkeler ve LISREL. Terziovski, M, Sohal, A., Moss, S. (1999). Longitudinal Analysis of Quality Management Practices in Australian Organizations. Total Quality Management, 6, 915-924. Vupplapati, K., Ahire, S.L., Gupta, T. (1995). JIT and TQM: a case for joint implementation, International Journal of Operations and Production Management, 15(5), 84-94. Yılmaz, V., Çelik, H.E. (2009). Lisrel ile Yapısal Eşitlik Modellemesi – I: Temel Kavramlar, Uygulamalar, Programlama. Pegem Akademi Yayınevi, Ankara.
Abstract
Due to intense competition of contemporary business life, companies need to achieve significant quality performance for survival. Considering this fact, this study aims to define the factors affecting the quality performance of manufacturing firms and their influence levels. To accomplish this aim, a thorough literature study was conducted to define the quality performance factors. A model was constructed with the yielded 12 factors. By using these, a survey was conducted in 200 large-scale manufacturing firms randomly selected from a list of 1000 most successful firms defined by the Istanbul Chamber of Commerce, Turkey. Data were collected and analyzed by Structural Equation Modeling (SEM) to determine the influence levels of the quality performance factors on the overall quality of the firms. Reliability, conformance of the product to the design specifications, and durability are found to be the three most highly influencing factors, respectively, whereas delivery lead-time of finished products/services to customers is found to be the least influencing factor. The results are expected to help managers in defining their priorities in their quest for quality.
References
- Ahire, S.L., Golhar, D.Y., Waller, M.W. (1996). Development and validation of TQM implementation constructs. Decision Sciences, 27(1), 23-56. Ang, C.L., Davies, M., Finlay, P.N. (2000). Measures to Assess the Impact of Information Technology on Quality Management. International Journal of Quality & Reliability Management, MCB University Press, 17(1), 42-65. Bello-Pintado, A., Merino-Díaz-de-Cerio, J. (2013). Determinants of the use of quality management practices in Latin America: the case of Argentina and Uruguay. Total Quality Management & Business Excellence, 24(1-2), 31-47. Beşkese, A. (2001). Ulusal kalite ödülü için alternatif bir model önerisi, İTÜ Doktora Tezi, İstanbul, Türkiye. Corbett, L.M., Rastrick, K.N. (2000). Quality Performance and Organizational Culture: A New Zealand Study. International Journal of Quality & Reliability Management, 17(1), 14-26. Crosby, P.B. (1979). Quality is Free, McGraw-Hill, New York, NY. Deming, W.E. (1982). Quality, Productivity, Competitive Position. MIT Center for Advanced Engineering Study, Cambridge, MA. Everett, E. A. J., Lawrence, M.C., Flores, B.E. (1997). An International Study of Quality Improvement Approach and Firm Performance, International Journal of Operations & Production Management, MCB University Press, 17(9), 842-873. Feigenbaum, A. (1951). Quality control-principles, practices and administration, McGraw-Hill, New York, NY. Garson, D. (2012). Factor_Analysis, http://www2.chass.ncsu.edu/garson/pa765/factor.htm. Hoyle, R.H. (1995). Structural equation modeling: Concepts, issues and applications, Thousand Oaks, CA: Sage Publications. Jöreskog, K. G., Sörbom, D. (1993). Lisrel 8: Structural equation modeling with the SIMPLES comman language. Lincolnwood, IL: Scientific Software International. Juran, J.M. (1974). Quality Control Handbook, McGraw-Hill, New York, NY. Kaynak, H. (1997) Total Quality Management and Just-in-TimePurchasing: Their Effects on Performance of Firms Operating in the US, Garland, New York, NY. Kaynak, H. (2003). The relationship between total quality managementpractices and their effects on firm performance. Journal of Operations Management, 21, 405–435. Kline, R. B. (2005). Principles and practice of structural equation modeling, (2nd ed.). New York: The Guilford Press. Kumar, M., Khurshid, K.K., Waddell, D. (2014). Status of Quality Management practices in manufacturing SMEs: a comparative study between Australia and the UK. International Journal of Production Research, 52(21), 6482–6495. Levitt, T. (1972). Production-line approach to service, Harvard Business Review, 50(5), 41-52. Lisiecka, K. (1998). ISO 9000 standards and TQM strategy - business improvement tools for Polish companies, in Proceedings of the 3rd International Conference on ISO 9000 & TQM (3rd ICIT), Hong Kong, 35-40. O’Neill, P., Sohal, A., Teng, C.W. (2016). Quality management approaches and their impact on firms’ financial performance – An Australian study. International Journal of Production Economics, 171( 3), 381-393. Prajogo, D.I., Sohal, A.S. (2006). The integration of TQM and technology/R&D management in determining quality and innovation performance. The International Journal of Management Science, Omega, 34, 296-312. Raykov, T., Marcoulides, G.A. (2006). A first course in structural equation modeling, Mahwah, NJ: Lawrence Erlbaum Associates. Schumacker, R. E., Lomax, R. G. (2004). Beginner’s Guide to Structural Equation Modeling, Lawrence Erlbaum Associates Inc. New Jersey. Sharma, S. (1996) Applied Multivariate Techniques. John Wiley & Sons Inc., New York. Şimsek, Ö. F. (2007). Yapısal Eşitlik Modellemesine Giriş: Temel İlkeler ve LISREL. Terziovski, M, Sohal, A., Moss, S. (1999). Longitudinal Analysis of Quality Management Practices in Australian Organizations. Total Quality Management, 6, 915-924. Vupplapati, K., Ahire, S.L., Gupta, T. (1995). JIT and TQM: a case for joint implementation, International Journal of Operations and Production Management, 15(5), 84-94. Yılmaz, V., Çelik, H.E. (2009). Lisrel ile Yapısal Eşitlik Modellemesi – I: Temel Kavramlar, Uygulamalar, Programlama. Pegem Akademi Yayınevi, Ankara.
Details
| Journal Section | Makaleler |
|---|---|
| Authors | |
| Publication Date | May 1, 2017 |
| Published in Issue | Year 2017 Volume: 46 Issue: 1 |