Research Article
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Year 2021, Volume: 7 Issue: 1, 29 - 54, 09.07.2021

Abstract

References

  • Baum, T. (2006). The future of work and employment in tourism. In D. Buhalis & C. Costa (Eds.), Tourism management dynamics trends, management and tools (pp. 130-137). Oxford: Elsevier.
  • Bayyurt, Y. & Seggie, F. N. (2017). Giriş. In F. N. Seggie & Y. Bayyurt (Eds.), Nitel araştırma yöntem, teknik, analiz ve yaklaşımları. (pp. 1-9). Ankara: Anı Yayıncılık.
  • Benli, A., İslamoğlu, E. & Ateş-Torun, M. (2019). Turizm sektöründe çalışan yabancılar: Antalya ili üzerine nitel bir araştırma. Bilgi, 21(2), 320-342.
  • Choi, H., Kim, W.G., & McGinley, S. (2017). The extension of the theory of person-organization fit toward hospitality migrant worker. International Journal of Hospitality Management, 62, 53-66.
  • Creswell, J. W. (2017). Nitel yöntemler. (Translated by Y. Dede). In S. B. Demir (Translate Ed.), Araştırma deseni nitel, nicel ve karma yöntem yaklaşımları. (pp. 183-213). Ankara: Eğiten Kitap.
  • Department for Business Innovation & Skills. (2015). The impact of migrant workers on UK businesses (BIS Research Paper No. 217).
  • Duncan, T., Scott, D.G., & Baum, T. (2013). The mobilities of hospitality work: An exploration of issues and debates. Annals of Tourism Research, 41, 1-19.
  • Ekiz-Gökmen, Ç. (2018). Turizm sektöründe göçmen emeği: nitelikli emek mi? Ucuz emek mi? Çalışma ve Toplum, 2018/1(56), 139-166.
  • Eranza, D.R.D., & Razli, I.A. (2013). Foreign employment and employability in hotels at Kuala Lumpur and Sabah. In Proceedings of the 6th International Conference of the Asian Academy of Applied Business, Indonesia, pp. 1-9.
  • Ergün, Ö. (2012). Türk turizm sektöründe yabancı işgören profili ve sosyo-kültürel uyum durumları üzerine bir araştırma. Çalışma İlişkileri Dergisi, 3(1), 131-147.
  • International Labour Office. (2010). “International labour migration: a rights-based approach”. Retrieved from https://digitalcommons.ilr.cornell.edu/cgi/viewcontent.cgi?referer=https://www.google.com.tr/&httpsredir=1&article=1086&context=intl 11.08.2018.
  • Jandl, M. Hollomey, C., Gendera, S., Stepien, A., & Bilger, V. (2009). Migration and irregular work in Austria. A case study of the structure and dynamics of irregular foreign employment in europe at the beginning of the 21st century. (IMISCOE Reports)., Amsterdam: Amsterdam University Press.
  • Janta, H. Ladkin, A., Brown, L., & Lugosi, P. (2011a). Employment experiences of polish migrant workers in the UK hospitality sector. Tourism Management, 32, 1006-1019.
  • Janta, H., Brown, L., Lugosi, P., & Ladkin A. (2011b). Migrant relationships and tourism employment. Annals of Tourism Research, 38(4), 1322-1343.
  • Janta, H., Lugosi, P., Brown, L. & Ladkin, A. (2012). Migrant networks, language learning and tourism employment. Tourism Management, 33, 431-439.
  • Joppe, M. (2012). Migrant workers: challenges and opportunities in adressing tourism labour shortages. Tourism Management, 33, 662-671.
  • Kim, W.G., Choi, H., & Li, J.J. (2016). Antencedents and outcomes of migrant workers’ sociocultural adjustment in the hospitality industry. International Journal of Hospitality Management, 58, 1-12.
  • Lyon, A., & Sulcova, D. (2009). Hotel employer’s perceptions of employing Eastern European workers: a case study of Cheshire, UK. Tourism, Culture & Communication, 9, 17-28.
  • Markova, E., Paraskevopoulou, A., Williams, A.M., & Shaw, G. (2016). Migrant workers in small London hotels: employment, recruitment and distribution. European Urban and Regional Studies, 23(3), 406-421.
  • Prasirtsuk, W. (1993). Education, training, manpower planning and the persistence of manpower shortages: the case of Thailand’s tourism industry (Unpublished doctoral dissertation). University of British Columbia, Vancouver.
  • Ravichandran, S., Israeli, A.A., Sethna, F. Bolden III, E.C., & Ghosh, A. (2017). Hospitality managers’ importance perceptions of human resource practices related to employment of foreign workers in the United States. Journal of Human Resources in Hospitality & Tourism, 16(4), 331-348.
  • Sadi, M.A. & Henderson, J.C. (2005). Local versus foreign workers in the hospitality and tourism industry-A Saudi Arabian perspective. Cornell Hotel and Restaurant Administration Quarterly, 46(2), 247-257.
  • Republic of Turkey Ministry of Family, Labor and Social Services (2018). Work permits of foreigners. Retrieved from https://ailevecalisma.gov.tr/media/31746/yabanciizin2018.pdf. 17.02.2020.
  • Republic of Turkey Ministry of Labor and Social Security Ministry (2014). Work permits of foreigners. Retrieved from https://www.csgb.gov.tr/media/3245/yabanciizin2014.pdf 05.07.2018.
  • Republic of Turkey Ministry of Labor and Social Security Ministry (2015). Work permits of foreigners. Retrieved from https://www.csgb.gov.tr/media/3209/yabanciizin2015.pdf 05.07.2018.
  • Republic of Turkey Ministry of Labor and Social Security Ministry (2016). Work permits of foreigners. Retrieved from https://www.csgb.gov.tr/media/7315/yabancilarin-%C3%A7ali%C5%9Fma-%C4%B0z%C4%B0nler%C4%B0-2016.pdf 05.07.2018. Republic of Turkey Ministry of Labor and Social Security Ministry (2017). Work permits of foreigners. Retrieved from https://ailevecalisma.gov.tr/media/3372/yabanciizin2017.pdf 17.02.2020.
  • Republic of Turkey Ministry of Culture and Tourism, Directorate General of Investments and Enterprises (2018). Tourism statistics general evaluation 2018. Retrieved from https://yigm.ktb.gov.tr/Eklenti/63643,turizmistatistiklerigeneldegerlendirme2018pdf.pdf?0 10.04.2020.
  • Republic of Turkey Ministry of Culture and Tourism, Directorate General of Investments and Enterprises (2019). Tourism statistics general evaluation 2019. Retrieved from https://yigm.ktb.gov.tr/Eklenti/69320,turizmistatistikleri2019-4pdf.pdf?0 10.04.2020.
  • Tansel, A. (2012). 2050’ye doğru nüfusbilim ve yönetim: işgücü piyasasına bakış. Yayın No: TÜSİAD-T/2012-11/536, Sis Matbaacılık Prom. Tanıtım Hiz. Tic. Ltd. Şti., İstanbul. Retrieved from https://tusiad.org/tr/yayinlar/raporlar/item/6062-2050ye-dogru-nufusbilim-ve-yonetim-isgucu-piyasasina-bakis. 19.04.2020.
  • Vettori, S. (2017). The exploitation of migrant labour in the hospitality industry in South Africa. African Journal of Hospitality, 6(4), 1-12.
  • WTTC World. (2018). Travel and tourism economic impact 2018 World. Retrieved from https://www.wttc.org/-/media/files/reports/economic-impact-research/regions-2018/world2018.pdf 30.07.2018.
  • WTTC Turkey. (2018). Travel and tourism economic impact 2018 Turkey. Retrieved from https://www.wttc.org/-/media/files/reports/economic-impact-research/countries-2018/turkey2018.pdf 30.07.2018.
  • Yağar, F. & Dökme, S. (2018). Niteliksel araştırmaların planlanması: araştırma soruları, örneklem seçimi, geçerlik ve güvenirlik. Gazi Sağlık Bilimleri Dergisi, 3(3), 1-9.
  • Yıldırım, A. & Şimşek, H. (2018). Sosyal bilimlerde nitel araştırma yöntemleri. Ankara: Seçkin.
  • Yıldız, Z. (2011). Turizmin sektörünün gelişimi ve istihdam üzerindeki etkisi. Vizyoner Dergisi, 3(5), 54-71.
  • Yılmaz, T. & Arı, B. (2018). “Yabancı istihdamı bir fırsat mı yoksa risk mi?” Türkiye’de faaliyet gösteren konaklama işletmelerinde bir alan araştırması. Sosyal ve Beşeri Bilimler Dergisi, 10(2), 160-170.
  • Zopiatis, A., Constanti, P., & Theocharous, A.L. (2014). Migrant labor in hospitality: the Cyprus experience. International Journal of Hospitality Management, 37, 111-120.

Foreign Workers Employment in the Hotel Industry: Evidence from Five-Star Hotels in Antalya

Year 2021, Volume: 7 Issue: 1, 29 - 54, 09.07.2021

Abstract

The purpose of this research is to reveal the reasons that prompt hotel managers to employ foreign workers. In this study which used qualitative research method, the managers of 18 five-star hotels operating in Antalya were selected as the sample. Opinions of the managers were collected through semi-structured interview forms via making face-to-face interviews and e-mails. According to prominent findings of the research; it was determined that the most employed foreign workers in hotels within the scope of the sample consisted of “Kyrgyz”, “Ukrainian” and “Russians”, and that the majority of foreign workers served at the “food and beverage department” in the hotels and were employed as “seasonal”. On the other hand, it was determined that the most important reason for the hotel managers to employ foreign workers was that they know “foreign languages”. However; hotel managers indicated “long bureaucratic procedures in the process of obtaining a work permit” as the main problem they face during the process of employing foreign workers.

References

  • Baum, T. (2006). The future of work and employment in tourism. In D. Buhalis & C. Costa (Eds.), Tourism management dynamics trends, management and tools (pp. 130-137). Oxford: Elsevier.
  • Bayyurt, Y. & Seggie, F. N. (2017). Giriş. In F. N. Seggie & Y. Bayyurt (Eds.), Nitel araştırma yöntem, teknik, analiz ve yaklaşımları. (pp. 1-9). Ankara: Anı Yayıncılık.
  • Benli, A., İslamoğlu, E. & Ateş-Torun, M. (2019). Turizm sektöründe çalışan yabancılar: Antalya ili üzerine nitel bir araştırma. Bilgi, 21(2), 320-342.
  • Choi, H., Kim, W.G., & McGinley, S. (2017). The extension of the theory of person-organization fit toward hospitality migrant worker. International Journal of Hospitality Management, 62, 53-66.
  • Creswell, J. W. (2017). Nitel yöntemler. (Translated by Y. Dede). In S. B. Demir (Translate Ed.), Araştırma deseni nitel, nicel ve karma yöntem yaklaşımları. (pp. 183-213). Ankara: Eğiten Kitap.
  • Department for Business Innovation & Skills. (2015). The impact of migrant workers on UK businesses (BIS Research Paper No. 217).
  • Duncan, T., Scott, D.G., & Baum, T. (2013). The mobilities of hospitality work: An exploration of issues and debates. Annals of Tourism Research, 41, 1-19.
  • Ekiz-Gökmen, Ç. (2018). Turizm sektöründe göçmen emeği: nitelikli emek mi? Ucuz emek mi? Çalışma ve Toplum, 2018/1(56), 139-166.
  • Eranza, D.R.D., & Razli, I.A. (2013). Foreign employment and employability in hotels at Kuala Lumpur and Sabah. In Proceedings of the 6th International Conference of the Asian Academy of Applied Business, Indonesia, pp. 1-9.
  • Ergün, Ö. (2012). Türk turizm sektöründe yabancı işgören profili ve sosyo-kültürel uyum durumları üzerine bir araştırma. Çalışma İlişkileri Dergisi, 3(1), 131-147.
  • International Labour Office. (2010). “International labour migration: a rights-based approach”. Retrieved from https://digitalcommons.ilr.cornell.edu/cgi/viewcontent.cgi?referer=https://www.google.com.tr/&httpsredir=1&article=1086&context=intl 11.08.2018.
  • Jandl, M. Hollomey, C., Gendera, S., Stepien, A., & Bilger, V. (2009). Migration and irregular work in Austria. A case study of the structure and dynamics of irregular foreign employment in europe at the beginning of the 21st century. (IMISCOE Reports)., Amsterdam: Amsterdam University Press.
  • Janta, H. Ladkin, A., Brown, L., & Lugosi, P. (2011a). Employment experiences of polish migrant workers in the UK hospitality sector. Tourism Management, 32, 1006-1019.
  • Janta, H., Brown, L., Lugosi, P., & Ladkin A. (2011b). Migrant relationships and tourism employment. Annals of Tourism Research, 38(4), 1322-1343.
  • Janta, H., Lugosi, P., Brown, L. & Ladkin, A. (2012). Migrant networks, language learning and tourism employment. Tourism Management, 33, 431-439.
  • Joppe, M. (2012). Migrant workers: challenges and opportunities in adressing tourism labour shortages. Tourism Management, 33, 662-671.
  • Kim, W.G., Choi, H., & Li, J.J. (2016). Antencedents and outcomes of migrant workers’ sociocultural adjustment in the hospitality industry. International Journal of Hospitality Management, 58, 1-12.
  • Lyon, A., & Sulcova, D. (2009). Hotel employer’s perceptions of employing Eastern European workers: a case study of Cheshire, UK. Tourism, Culture & Communication, 9, 17-28.
  • Markova, E., Paraskevopoulou, A., Williams, A.M., & Shaw, G. (2016). Migrant workers in small London hotels: employment, recruitment and distribution. European Urban and Regional Studies, 23(3), 406-421.
  • Prasirtsuk, W. (1993). Education, training, manpower planning and the persistence of manpower shortages: the case of Thailand’s tourism industry (Unpublished doctoral dissertation). University of British Columbia, Vancouver.
  • Ravichandran, S., Israeli, A.A., Sethna, F. Bolden III, E.C., & Ghosh, A. (2017). Hospitality managers’ importance perceptions of human resource practices related to employment of foreign workers in the United States. Journal of Human Resources in Hospitality & Tourism, 16(4), 331-348.
  • Sadi, M.A. & Henderson, J.C. (2005). Local versus foreign workers in the hospitality and tourism industry-A Saudi Arabian perspective. Cornell Hotel and Restaurant Administration Quarterly, 46(2), 247-257.
  • Republic of Turkey Ministry of Family, Labor and Social Services (2018). Work permits of foreigners. Retrieved from https://ailevecalisma.gov.tr/media/31746/yabanciizin2018.pdf. 17.02.2020.
  • Republic of Turkey Ministry of Labor and Social Security Ministry (2014). Work permits of foreigners. Retrieved from https://www.csgb.gov.tr/media/3245/yabanciizin2014.pdf 05.07.2018.
  • Republic of Turkey Ministry of Labor and Social Security Ministry (2015). Work permits of foreigners. Retrieved from https://www.csgb.gov.tr/media/3209/yabanciizin2015.pdf 05.07.2018.
  • Republic of Turkey Ministry of Labor and Social Security Ministry (2016). Work permits of foreigners. Retrieved from https://www.csgb.gov.tr/media/7315/yabancilarin-%C3%A7ali%C5%9Fma-%C4%B0z%C4%B0nler%C4%B0-2016.pdf 05.07.2018. Republic of Turkey Ministry of Labor and Social Security Ministry (2017). Work permits of foreigners. Retrieved from https://ailevecalisma.gov.tr/media/3372/yabanciizin2017.pdf 17.02.2020.
  • Republic of Turkey Ministry of Culture and Tourism, Directorate General of Investments and Enterprises (2018). Tourism statistics general evaluation 2018. Retrieved from https://yigm.ktb.gov.tr/Eklenti/63643,turizmistatistiklerigeneldegerlendirme2018pdf.pdf?0 10.04.2020.
  • Republic of Turkey Ministry of Culture and Tourism, Directorate General of Investments and Enterprises (2019). Tourism statistics general evaluation 2019. Retrieved from https://yigm.ktb.gov.tr/Eklenti/69320,turizmistatistikleri2019-4pdf.pdf?0 10.04.2020.
  • Tansel, A. (2012). 2050’ye doğru nüfusbilim ve yönetim: işgücü piyasasına bakış. Yayın No: TÜSİAD-T/2012-11/536, Sis Matbaacılık Prom. Tanıtım Hiz. Tic. Ltd. Şti., İstanbul. Retrieved from https://tusiad.org/tr/yayinlar/raporlar/item/6062-2050ye-dogru-nufusbilim-ve-yonetim-isgucu-piyasasina-bakis. 19.04.2020.
  • Vettori, S. (2017). The exploitation of migrant labour in the hospitality industry in South Africa. African Journal of Hospitality, 6(4), 1-12.
  • WTTC World. (2018). Travel and tourism economic impact 2018 World. Retrieved from https://www.wttc.org/-/media/files/reports/economic-impact-research/regions-2018/world2018.pdf 30.07.2018.
  • WTTC Turkey. (2018). Travel and tourism economic impact 2018 Turkey. Retrieved from https://www.wttc.org/-/media/files/reports/economic-impact-research/countries-2018/turkey2018.pdf 30.07.2018.
  • Yağar, F. & Dökme, S. (2018). Niteliksel araştırmaların planlanması: araştırma soruları, örneklem seçimi, geçerlik ve güvenirlik. Gazi Sağlık Bilimleri Dergisi, 3(3), 1-9.
  • Yıldırım, A. & Şimşek, H. (2018). Sosyal bilimlerde nitel araştırma yöntemleri. Ankara: Seçkin.
  • Yıldız, Z. (2011). Turizmin sektörünün gelişimi ve istihdam üzerindeki etkisi. Vizyoner Dergisi, 3(5), 54-71.
  • Yılmaz, T. & Arı, B. (2018). “Yabancı istihdamı bir fırsat mı yoksa risk mi?” Türkiye’de faaliyet gösteren konaklama işletmelerinde bir alan araştırması. Sosyal ve Beşeri Bilimler Dergisi, 10(2), 160-170.
  • Zopiatis, A., Constanti, P., & Theocharous, A.L. (2014). Migrant labor in hospitality: the Cyprus experience. International Journal of Hospitality Management, 37, 111-120.
There are 37 citations in total.

Details

Primary Language English
Journal Section Articles
Authors

Barış Erdem 0000-0003-1560-2883

Tuba Türkmendağ 0000-0003-1528-2883

Erkan Akgöz 0000-0001-6723-0271

Tolga Gök 0000-0002-9252-9504

Publication Date July 9, 2021
Submission Date January 17, 2021
Published in Issue Year 2021 Volume: 7 Issue: 1

Cite

APA Erdem, B., Türkmendağ, T., Akgöz, E., Gök, T. (2021). Foreign Workers Employment in the Hotel Industry: Evidence from Five-Star Hotels in Antalya. Journal of Tourismology, 7(1), 29-54.
AMA Erdem B, Türkmendağ T, Akgöz E, Gök T. Foreign Workers Employment in the Hotel Industry: Evidence from Five-Star Hotels in Antalya. Journal of Tourismology. July 2021;7(1):29-54.
Chicago Erdem, Barış, Tuba Türkmendağ, Erkan Akgöz, and Tolga Gök. “Foreign Workers Employment in the Hotel Industry: Evidence from Five-Star Hotels in Antalya”. Journal of Tourismology 7, no. 1 (July 2021): 29-54.
EndNote Erdem B, Türkmendağ T, Akgöz E, Gök T (July 1, 2021) Foreign Workers Employment in the Hotel Industry: Evidence from Five-Star Hotels in Antalya. Journal of Tourismology 7 1 29–54.
IEEE B. Erdem, T. Türkmendağ, E. Akgöz, and T. Gök, “Foreign Workers Employment in the Hotel Industry: Evidence from Five-Star Hotels in Antalya”, Journal of Tourismology, vol. 7, no. 1, pp. 29–54, 2021.
ISNAD Erdem, Barış et al. “Foreign Workers Employment in the Hotel Industry: Evidence from Five-Star Hotels in Antalya”. Journal of Tourismology 7/1 (July 2021), 29-54.
JAMA Erdem B, Türkmendağ T, Akgöz E, Gök T. Foreign Workers Employment in the Hotel Industry: Evidence from Five-Star Hotels in Antalya. Journal of Tourismology. 2021;7:29–54.
MLA Erdem, Barış et al. “Foreign Workers Employment in the Hotel Industry: Evidence from Five-Star Hotels in Antalya”. Journal of Tourismology, vol. 7, no. 1, 2021, pp. 29-54.
Vancouver Erdem B, Türkmendağ T, Akgöz E, Gök T. Foreign Workers Employment in the Hotel Industry: Evidence from Five-Star Hotels in Antalya. Journal of Tourismology. 2021;7(1):29-54.