Keşke olsaydım! Bir fomo tüketicinin (fomsumer) anatomisi
Year 2018,
, 43 - 57, 11.06.2018
Metin Argan
,
Mehpare Tokay Argan
,
Gamze İpek
Abstract
Fomo
ile tüketiciyi (consumer) combine eden veya melezleyen kavram olan fomo
tüketici (fomsumer), günümüz sosyal medya tüketicilerinin özelliklerini
bünyesinde barındırmaktadır. Gelişmeleri Kaçırma Korkusu’nun kısaltması olan
FOMO (Fear of missing out) sadece sosyal medya ile ilgili olmayıp, pazarlama ve
tüketici davranışı ile de yakından ilgilidir. Bu çalışma fomo tüketici
(fomsumer) kavramına kuramsal bir yaklaşımı temel alıp, fomo temelli tüketici
davranışına genel çerçeve çizmeye çalışmaktadır. Çalışma sonucu fomo
tüketicilerin geleneksel tüketicilerden karar verme sürecinin öncesinde, karar
verme süreci esnasında ve sonrasında nasıl farklılıklar gösterebildiğinin
altını çizmektedir. Fomo temelli tüketicileri iyi analiz eden pazarlamacılar,
sosyal medya tüketicileri ile ilgili stratejileri daha iyi
tasarlayabileceklerdir.
References
- Abel, J. P., Buff, C. L., & Burr, S. A. (2016). Social Media and the Fear of Missing Out: Scale Development and Assessment. Journal of Business & Economics Research, 14(1), 33-44.
- Andreassen, T. W., Lervik-Olsen, L., & Calabretta, G. (2015). Trend Spotting and Service Innovation. Journal of Service Theory and Practice, 25(1), 10-30.
- Argan, M., & Tokay-Argan, M. (2018). Fomsumerism: A Theoretical Framework. International Journal of Marketing Studies, 10(2), 109-117.
- Bagozzi, R. P., Gopinath, M., & Nyer, P. U. (1999). The Role of Emotions in Marketing. Journal of the Academy of Marketing Science, 27(2), 184-206.
Beaqon, ? (2006). “Fomo”, Urban Dictionary, 2 October 2006, Retrieved 19 November 2017 from https://www.urbandictionary.com/define.php?term=fomo.
Belk, R. W. (2013). Extended Self in A Digital World. Journal of Consumer Research, 40(3), 477-500.
Buunk, B.P. & Mussweiler, T. (2001). New Directions in Social Comparison Research. European Journal of Social Psychology, 31, 467-475.
- Carter, T. J., and Gilovich, T. (2012). I Am What I Do, Not What I Have: The Differential Centrality of Experiential and Material Purchases to the Self. Journal of Personality and Social Psychology, 102 (6), 1304-1317.
- Conlin, L., Billings, A. C., & Averset, L. (2016). Time-shifting vs. Appointment viewing: The Role of Fear of Missing out within TV Consumption Behaviors. Communication & Society, 29(4), 151-164.
- Coons, J., & Chen, S. L. S. (2014). Social Network Analysis for Facebook: Locating Cliques and Visualizing Sociability. In Symbolic Interaction and New Social Media (pp. 43-61). Emerald Group Publishing Limited.
- Deci, E. L., Connell, J. P., & Ryan, R. M. (1989). Self-Determination in a Work Organization. Journal of Applied Psychology, 74(4), 580.
- Deci, E.L. & Ryan, R.M. (2008). Self-Determination Theory: A Macrotheory of Human Motivation, Development, and Health. Canadian Psychology/Psychologie Canadienne, 49(3), 182-185.
- Deci, E. L., & Ryan, R. M. (1985). Intrinsic Motivation and Self-Determination in Human Behavior. New York: Plenum
- Doster, L. (2013). Fear of Missing Out: Is Voyeurism the Real Motive Behind Teen Consumption of Social Media?. European Advances in Consumer Research, 10, 146-147.
- Festinger, L. (1954). A Theory of Social Comparison Processes. Human Relations, 7(2), 117-140.
- Gabler, C. B., Landers, V. M., & Reynolds, K. E. (2017). Purchase Decision Regret: Negative Consequences of the Steadily Increasing Discount Strategy. Journal of Business Research, 76, 201-208.
- Gilbert, D.T., Giesler, R.B. & Morris, K.A. (1995). When Comparison Arise. Journal of Personality and Social Psychology, 69(2), 227-236.
Grohol, J. (2013). FOMO Addiction: The Fear of Missing Out | World of Psychology. World of Psychology. Retrieved 22 November 2017 from https://psychcentral.com/blog/archives/2011/04/14/fomo-addiction-the-fear-ofmissing-out/
- Grohol, J. (2011). FOMO Addiction: The Fear of Missing Out, PsychCentral, Retrieved 24 November 2017 from http://psychcentral.com/blog/ archives/2011/04/14/fomo-addiction-the-fear-of-missing-out/.
- Gürhan-Canli, Z., Hayran, C., & Sarial-Abi, G. (2016). Customer-Based Brand Equity in a Technologically Fast-Paced, Connected, and Constrained Environment. AMS Review, 6(1-2), 23-32.
Hayran, C., Anik, L., & Gürhan-Canli, Z. (2017). Exploring the Antecedents and Consumer Behavioral Consequences of “Feeling of Missing Out (FOMO)”. In Creating Marketing Magic and Innovative Future Marketing Trends (pp. 661-662). Springer, Cham.
- Hayran, C., Anik, L., & Gurhan-Canli, Z. (2016). "Exploring the Antecedents and Consumer Behavioral Consequences of "Feeling of Missing Out" (Fomo)", in NA - Advances in Consumer Research, Volume 44, eds. Page Moreau and Stefano Puntoni, Duluth, MN : Association for Consumer Research, Pages: 468-469.
- Herman, D. (2008). Outsmart The MBA Clones: The Alternative Guide to Competitive Strategy, Marketing, and Branding. Ithaca, NY: Paramount Market.
- Herman, D. (2000). Introducing Short-Term Brands: A New Branding Tool for a New Consumer Reality. Journal of Brand Management, 7(5), 330-340.
- Https://www.uplifers.com/gelismeleri-kacirma-korkusu-fomo/ accessed on 26 November 2017.
- Http://sozluk.ihya.org/sosyal-bilimler-sozlugu/goreli-yoksunluk.html accessed on 27 November 2017.
- Hodkinson, C. (2016). ‘Fear of Missing Out’ (FOMO) Marketing Appeals: A Conceptual Model. Journal of Marketing Communications, 1-24.
- Jood, T. E. (2017). Missing The Present For The Unkown: The Relationship between Fear of Missing Out (FoMO) And Life Satisfaction (Doctoral dissertation).
- JWTIntelligence. (2012, March). Fear of missing out (FOMO). Retrieved 28 November 2017 from JWT:http://www.jwtintelligence.com/wp-content/uploads/2012/03/F_JWT_FOMO-update_3.21.12.pdf.
- Kedzior, R., & Allen, D. E. (2016). From Liberation to Control: Understanding the Selfie Experience. European Journal of Marketing, 50(9/10), 1893-1902.
- Larkin, B. A., & Fink, J. S. (2016). Fantasy Sport, FoMO, and Traditional Fandom: How Second-Screen Use of Social Media Allows Fans to Accommodate Multiple Identities. Journal of Sport Management, 30(6), 643-655.
- Lazarus, R. S. (1982). Thoughts on the Relations between Emotion and Cognition. American Psychologist, 37(9), 1019–1024.
- Leary, M. R. (1983). Social Anxiousness: The Construct and Its Measurement. Journal of Personality Assessment, 47(1), 66-75.
- Marie, A., & Grybś, M. (2013). Modern Trends in Consumer Behaviour in Era of E-communication. Studia Ekonomiczne, 151, 263-273.
- Maslow, A. (1970). “A Theory of Human Motivation”. In: V.H. Vroom, and E.L. Deci, ed. Management and Motivation. London: Penguin Books.
- McDermott, R. (2017). FoMO and the Image of the Self from College Campuses to Madison Avenue. Honors Theses and Student Projects. 60. http://digitalworks.union.edu/theses/60
- Nicolao, L., Irwin, J. R., and Goodman, J. K. (2009). Happiness for Sale: Do Experiential Purchases Make Consumers Happier Than Material Purchases?. Journal of Consumer Research, 36 (2), 188-198.
- Odabaşı, Y. (2017). FOMO" Bir Pazarlama Silahı Olabilir mi? Brandmap, Retrieved 26 November 2017 from https://www.brandmap.com.tr/brandmap-makale9.
- Percival Carter, E., Williams, L., & McGraw, A. P. (2016). Don't Believe the Hype. in NA - Advances in Consumer Research, Volume 44, eds. Page Moreau and Stefano Puntoni, Duluth, MN : Association for Consumer Research, Pages: 586-587.
- Plotnik, R. (2009). Psikolojiye Giriş. (Çeviri: Tamer Geniş). İstanbul: Kaknüs Yayınları.
- Przybylski, A. K., Murayama, K., DeHaan, C. R., & Gladwell, V. (2013). Motivational, Emotional, and Behavioral Correlates of Fear of Missing Out. Computers in Human Behavior, 29(4), 1841-1848.
- Reagle, J. (2015). Following the Joneses: FOMO and Conspicuous Sociality. First Monday, 20(10).
Rifkin, J., Cindy, C., & Kahn, B. (2015). Fomo: How the Fear of Missing Out Leads to Missing Out. in NA -Advances in Consumer Research, Volume 43, eds. Kristin Diehl and Carolyn Yoon, Duluth, MN: Association for Consumer Research, Pages: 244-248.
- Rubin, A.M. (1983). Television Uses and Gratifications: The Interactions of Viewing Patterns and Motivations. Journal of Broadcasting, 27(1), 37-52.
Santi, S. (2017). The Rewards of a Reward Program. Veterinary Team Brief, September, 26-29. Retrieved 27 November 2017 from https://www.veterinaryteambrief.com/sites/default/files/attachments/The%20Rewards%20of%20a%20Reward%20Program.pdf.
- Sarkar, A., & Sreejesh, S. (2014). Examination of the Roles Played By Brand Love and Jealousy in Shaping Customer Engagement. Journal of Product and Brand Management, 23(1), 24-32.
- Stirling Times (2009). HOME buyers in WA are paralysed when it comes to finding their dream property due to the fear of missing out phenomenon (FOMO). 11/03/2009, p36-36. 1. Retrieved 18 November 2017 from http://web.a.ebscohost.com/ehost/detail/detail?vid=0&sid=3db7e242-c4da-4ef0 b7d3159453161cc4%40sessionmgr4010&bdata=Jmxhbmc9dHImc 2l0ZT1laG9zdC1saXZl#AN =20091103036136048&db=n5h.
- Veblen, T. (2006). Conspicuous Consumption: Unproductive Consumption of Goods Is Honorable. New York: Penguin Books.
- Veblen, T. [1899] (1994). Veblen, T. [1899] (1994). The Theory of the Leisure Class (2nd ed.). London: Constable Press. (2nd ed.). London: Constable Press.
- Voboril, K. 2010. "FOMO: The Fear of Missing Out". Bloomberg, Retrieved 28 November.2017 from https://www.bloomberg.com/news/articles/2010-02-08/fomo-the-fear-of-missing-out.
- Webb, K. D. (2016). Fear of Missing Out (FoMO) and Personality: Their Relationship to Collegiate Alcohol Abuse. Undergraduate Honors Thesis Collection. 364. http://digitalcommons.butler.edu/ugtheses/364
- Wiesner, L. (2017). Fighting FoMO: A Study on Implications for Solving the Phenomenon of the Fear of Missing Out (Master's thesis, University of Twente).
- Wireless News (2017). Customer Journey Maps Give Me #FOMO, Alterian Releases White Paper, Wireless News; Jacksonville (Jun 22, 2017). Retrieved from https://search.proquest.com/abicomplete/docview/1912078832/fulltext/71796FF9E29243E1PQ/14?accountid=7181.
- Yaacoub, H. K., & Najjar, R. (2013, July). Consumer-to-Consumer Effect of Facebook Friends. In Competition Forum. American Society for Competitiveness, 11 (2), 238–247.
- Zajonc, R. B. (1984). On the Primacy of Affect. American Psychologist, (Feb.): 117–123.
I Wish I Were! Anatomy of A Fomsumer
Year 2018,
, 43 - 57, 11.06.2018
Metin Argan
,
Mehpare Tokay Argan
,
Gamze İpek
Abstract
Fomsumer, which is the concept that combines or mixes “fomo” and “consumer” together, contains the characteristics of today’s consumers of social media within itself. FOMO, which is the abbreviation for “fear of missing out”, is not only related to social media but also closely related to marketing and consumer behavior. This study aims to draw a general framework for fomsumer behavior based on a conceptual approach towards the concept of fomsumer. The result of the present study underlines what kind of differences fomsumers may display compared to traditional consumers before, during and after decision-making process. Marketing experts, who analyze fomsumers well, will be able to develop strategies on the consumers of social media better.
References
- Abel, J. P., Buff, C. L., & Burr, S. A. (2016). Social Media and the Fear of Missing Out: Scale Development and Assessment. Journal of Business & Economics Research, 14(1), 33-44.
- Andreassen, T. W., Lervik-Olsen, L., & Calabretta, G. (2015). Trend Spotting and Service Innovation. Journal of Service Theory and Practice, 25(1), 10-30.
- Argan, M., & Tokay-Argan, M. (2018). Fomsumerism: A Theoretical Framework. International Journal of Marketing Studies, 10(2), 109-117.
- Bagozzi, R. P., Gopinath, M., & Nyer, P. U. (1999). The Role of Emotions in Marketing. Journal of the Academy of Marketing Science, 27(2), 184-206.
Beaqon, ? (2006). “Fomo”, Urban Dictionary, 2 October 2006, Retrieved 19 November 2017 from https://www.urbandictionary.com/define.php?term=fomo.
Belk, R. W. (2013). Extended Self in A Digital World. Journal of Consumer Research, 40(3), 477-500.
Buunk, B.P. & Mussweiler, T. (2001). New Directions in Social Comparison Research. European Journal of Social Psychology, 31, 467-475.
- Carter, T. J., and Gilovich, T. (2012). I Am What I Do, Not What I Have: The Differential Centrality of Experiential and Material Purchases to the Self. Journal of Personality and Social Psychology, 102 (6), 1304-1317.
- Conlin, L., Billings, A. C., & Averset, L. (2016). Time-shifting vs. Appointment viewing: The Role of Fear of Missing out within TV Consumption Behaviors. Communication & Society, 29(4), 151-164.
- Coons, J., & Chen, S. L. S. (2014). Social Network Analysis for Facebook: Locating Cliques and Visualizing Sociability. In Symbolic Interaction and New Social Media (pp. 43-61). Emerald Group Publishing Limited.
- Deci, E. L., Connell, J. P., & Ryan, R. M. (1989). Self-Determination in a Work Organization. Journal of Applied Psychology, 74(4), 580.
- Deci, E.L. & Ryan, R.M. (2008). Self-Determination Theory: A Macrotheory of Human Motivation, Development, and Health. Canadian Psychology/Psychologie Canadienne, 49(3), 182-185.
- Deci, E. L., & Ryan, R. M. (1985). Intrinsic Motivation and Self-Determination in Human Behavior. New York: Plenum
- Doster, L. (2013). Fear of Missing Out: Is Voyeurism the Real Motive Behind Teen Consumption of Social Media?. European Advances in Consumer Research, 10, 146-147.
- Festinger, L. (1954). A Theory of Social Comparison Processes. Human Relations, 7(2), 117-140.
- Gabler, C. B., Landers, V. M., & Reynolds, K. E. (2017). Purchase Decision Regret: Negative Consequences of the Steadily Increasing Discount Strategy. Journal of Business Research, 76, 201-208.
- Gilbert, D.T., Giesler, R.B. & Morris, K.A. (1995). When Comparison Arise. Journal of Personality and Social Psychology, 69(2), 227-236.
Grohol, J. (2013). FOMO Addiction: The Fear of Missing Out | World of Psychology. World of Psychology. Retrieved 22 November 2017 from https://psychcentral.com/blog/archives/2011/04/14/fomo-addiction-the-fear-ofmissing-out/
- Grohol, J. (2011). FOMO Addiction: The Fear of Missing Out, PsychCentral, Retrieved 24 November 2017 from http://psychcentral.com/blog/ archives/2011/04/14/fomo-addiction-the-fear-of-missing-out/.
- Gürhan-Canli, Z., Hayran, C., & Sarial-Abi, G. (2016). Customer-Based Brand Equity in a Technologically Fast-Paced, Connected, and Constrained Environment. AMS Review, 6(1-2), 23-32.
Hayran, C., Anik, L., & Gürhan-Canli, Z. (2017). Exploring the Antecedents and Consumer Behavioral Consequences of “Feeling of Missing Out (FOMO)”. In Creating Marketing Magic and Innovative Future Marketing Trends (pp. 661-662). Springer, Cham.
- Hayran, C., Anik, L., & Gurhan-Canli, Z. (2016). "Exploring the Antecedents and Consumer Behavioral Consequences of "Feeling of Missing Out" (Fomo)", in NA - Advances in Consumer Research, Volume 44, eds. Page Moreau and Stefano Puntoni, Duluth, MN : Association for Consumer Research, Pages: 468-469.
- Herman, D. (2008). Outsmart The MBA Clones: The Alternative Guide to Competitive Strategy, Marketing, and Branding. Ithaca, NY: Paramount Market.
- Herman, D. (2000). Introducing Short-Term Brands: A New Branding Tool for a New Consumer Reality. Journal of Brand Management, 7(5), 330-340.
- Https://www.uplifers.com/gelismeleri-kacirma-korkusu-fomo/ accessed on 26 November 2017.
- Http://sozluk.ihya.org/sosyal-bilimler-sozlugu/goreli-yoksunluk.html accessed on 27 November 2017.
- Hodkinson, C. (2016). ‘Fear of Missing Out’ (FOMO) Marketing Appeals: A Conceptual Model. Journal of Marketing Communications, 1-24.
- Jood, T. E. (2017). Missing The Present For The Unkown: The Relationship between Fear of Missing Out (FoMO) And Life Satisfaction (Doctoral dissertation).
- JWTIntelligence. (2012, March). Fear of missing out (FOMO). Retrieved 28 November 2017 from JWT:http://www.jwtintelligence.com/wp-content/uploads/2012/03/F_JWT_FOMO-update_3.21.12.pdf.
- Kedzior, R., & Allen, D. E. (2016). From Liberation to Control: Understanding the Selfie Experience. European Journal of Marketing, 50(9/10), 1893-1902.
- Larkin, B. A., & Fink, J. S. (2016). Fantasy Sport, FoMO, and Traditional Fandom: How Second-Screen Use of Social Media Allows Fans to Accommodate Multiple Identities. Journal of Sport Management, 30(6), 643-655.
- Lazarus, R. S. (1982). Thoughts on the Relations between Emotion and Cognition. American Psychologist, 37(9), 1019–1024.
- Leary, M. R. (1983). Social Anxiousness: The Construct and Its Measurement. Journal of Personality Assessment, 47(1), 66-75.
- Marie, A., & Grybś, M. (2013). Modern Trends in Consumer Behaviour in Era of E-communication. Studia Ekonomiczne, 151, 263-273.
- Maslow, A. (1970). “A Theory of Human Motivation”. In: V.H. Vroom, and E.L. Deci, ed. Management and Motivation. London: Penguin Books.
- McDermott, R. (2017). FoMO and the Image of the Self from College Campuses to Madison Avenue. Honors Theses and Student Projects. 60. http://digitalworks.union.edu/theses/60
- Nicolao, L., Irwin, J. R., and Goodman, J. K. (2009). Happiness for Sale: Do Experiential Purchases Make Consumers Happier Than Material Purchases?. Journal of Consumer Research, 36 (2), 188-198.
- Odabaşı, Y. (2017). FOMO" Bir Pazarlama Silahı Olabilir mi? Brandmap, Retrieved 26 November 2017 from https://www.brandmap.com.tr/brandmap-makale9.
- Percival Carter, E., Williams, L., & McGraw, A. P. (2016). Don't Believe the Hype. in NA - Advances in Consumer Research, Volume 44, eds. Page Moreau and Stefano Puntoni, Duluth, MN : Association for Consumer Research, Pages: 586-587.
- Plotnik, R. (2009). Psikolojiye Giriş. (Çeviri: Tamer Geniş). İstanbul: Kaknüs Yayınları.
- Przybylski, A. K., Murayama, K., DeHaan, C. R., & Gladwell, V. (2013). Motivational, Emotional, and Behavioral Correlates of Fear of Missing Out. Computers in Human Behavior, 29(4), 1841-1848.
- Reagle, J. (2015). Following the Joneses: FOMO and Conspicuous Sociality. First Monday, 20(10).
Rifkin, J., Cindy, C., & Kahn, B. (2015). Fomo: How the Fear of Missing Out Leads to Missing Out. in NA -Advances in Consumer Research, Volume 43, eds. Kristin Diehl and Carolyn Yoon, Duluth, MN: Association for Consumer Research, Pages: 244-248.
- Rubin, A.M. (1983). Television Uses and Gratifications: The Interactions of Viewing Patterns and Motivations. Journal of Broadcasting, 27(1), 37-52.
Santi, S. (2017). The Rewards of a Reward Program. Veterinary Team Brief, September, 26-29. Retrieved 27 November 2017 from https://www.veterinaryteambrief.com/sites/default/files/attachments/The%20Rewards%20of%20a%20Reward%20Program.pdf.
- Sarkar, A., & Sreejesh, S. (2014). Examination of the Roles Played By Brand Love and Jealousy in Shaping Customer Engagement. Journal of Product and Brand Management, 23(1), 24-32.
- Stirling Times (2009). HOME buyers in WA are paralysed when it comes to finding their dream property due to the fear of missing out phenomenon (FOMO). 11/03/2009, p36-36. 1. Retrieved 18 November 2017 from http://web.a.ebscohost.com/ehost/detail/detail?vid=0&sid=3db7e242-c4da-4ef0 b7d3159453161cc4%40sessionmgr4010&bdata=Jmxhbmc9dHImc 2l0ZT1laG9zdC1saXZl#AN =20091103036136048&db=n5h.
- Veblen, T. (2006). Conspicuous Consumption: Unproductive Consumption of Goods Is Honorable. New York: Penguin Books.
- Veblen, T. [1899] (1994). Veblen, T. [1899] (1994). The Theory of the Leisure Class (2nd ed.). London: Constable Press. (2nd ed.). London: Constable Press.
- Voboril, K. 2010. "FOMO: The Fear of Missing Out". Bloomberg, Retrieved 28 November.2017 from https://www.bloomberg.com/news/articles/2010-02-08/fomo-the-fear-of-missing-out.
- Webb, K. D. (2016). Fear of Missing Out (FoMO) and Personality: Their Relationship to Collegiate Alcohol Abuse. Undergraduate Honors Thesis Collection. 364. http://digitalcommons.butler.edu/ugtheses/364
- Wiesner, L. (2017). Fighting FoMO: A Study on Implications for Solving the Phenomenon of the Fear of Missing Out (Master's thesis, University of Twente).
- Wireless News (2017). Customer Journey Maps Give Me #FOMO, Alterian Releases White Paper, Wireless News; Jacksonville (Jun 22, 2017). Retrieved from https://search.proquest.com/abicomplete/docview/1912078832/fulltext/71796FF9E29243E1PQ/14?accountid=7181.
- Yaacoub, H. K., & Najjar, R. (2013, July). Consumer-to-Consumer Effect of Facebook Friends. In Competition Forum. American Society for Competitiveness, 11 (2), 238–247.
- Zajonc, R. B. (1984). On the Primacy of Affect. American Psychologist, (Feb.): 117–123.