ORGANIZATIONAL COUNTERPRODUCTIVE BEHAVIORS IN RELATIONSHIP BETWEEN MANAGERIAL TRUST AND EMOTIONAL EXHAUSTION

Year 2022, , 78 - 93, 04.04.2022

Ayşe Gökçen Kapusuz

https://doi.org/10.35344/japss.1084308

Abstract

The aim of this research is to examine the relationship between managerial trust and counterproductive behaviors at the organizational level and evaluate this relationship with the contribution of emotional exhaustion(burnout). The relationship between burnout and counterproductive behaviors is obvious in the context of the relevant literature. Evaluating the change in the course of this relationship in the context of hotel employees and presenting the findings to the literature are among the most basic objectives. From this point of view, the data collected from 205 people who are working in 4 and 5 star hotels operating in Konya/Turkey and selected by easy sampling method were analyzed with the help of statistical package programs with SPSS-Process Macro-Bootstraping method. Negative and significant relationship (path a) between managerial trust and counterproductive behaviors at organizational level; significant relationship (path b) between emotional exhaustion and counterproductive behaviors; positive and insignificant relationship (path c) between managerial trust and emotional exhaustion; positive and lastly indirect mediator effect of counterproductive behaviors at organizational level has been detected as the results/findings of this research. These results may be especially useful for supervisors and managers to improve and increase the level of managerial trust in an organization and to interpret employees’ various behaviors.

Keywords

Burnout, Emotional exhaustion, counterproductive behaviors, managerial trust

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