The Moderating Role of Leadership Behavior in the Relationship Between Crisis Management Level and Perceived Corporate Reputation in Airline Organizations

Mustafa Altıntaş; Levent Kaya

doi:10.30518/jav.1925213

The Moderating Role of Leadership Behavior in the Relationship Between Crisis Management Level and Perceived Corporate Reputation in Airline Organizations

Abstract

Airline firms operate in a context characterized by high operational interdependence, low tolerance for error, and strong stakeholder visibility, making the organizational consequences of crises highly salient. This study examines the relationship between perceived crisis management quality and corporate reputation perception in airline organizations and tests the moderating role of leadership behavior in this relationship. The research was conducted with data collected from cabin crew members employed by civil airline companies operating in Türkiye. A total of 425 valid questionnaires were obtained, and the main analyses were carried out with 408 respondents based on complete responses for the focal variables. Measurement models were assessed through confirmatory factor analysis, while the relationships among variables were tested using Pearson correlation and hierarchical regression analyses. The findings indicate that perceived crisis management quality positively predicts corporate reputation perception. In addition, democratic leadership behavior strengthens this relationship, whereas autocratic and laissez-faire leadership behaviors weaken it. These results suggest that the reputational value of crisis management in airline organizations depends not only on technical and operational preparedness but also on the quality of the leadership climate in which crisis processes are carried out.

Keywords

Ethical Statement

Ethics approval was obtained from the Scientific Research Ethics Committee for Social and Human Sciences of Alanya Alaaddin Keykubat University Rectorate (Decision No: 2025/03, dated March 12, 2025) prior to data collection.

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Details

Primary Language

English

Subjects

Business Administration, Air Transportation and Freight Services, Passenger Needs

Journal Section

Research Article

Authors

Mustafa Altıntaş
0000-0002-8843-2128
Türkiye

Levent Kaya ^*
0000-0003-4937-8349
Türkiye

Early Pub Date

June 16, 2026

Publication Date

June 27, 2026

Submission Date

April 7, 2026

Acceptance Date

May 13, 2026

Published in Issue

Year 2026 Volume: 10 Number: 2

DOI

https://doi.org/10.30518/jav.1925213

IZ

https://izlik.org/JA53XA88DM

Cite

RIS / Bibtex

APA

Altıntaş, M., & Kaya, L. (2026). The Moderating Role of Leadership Behavior in the Relationship Between Crisis Management Level and Perceived Corporate Reputation in Airline Organizations. Journal of Aviation, 10(2), 363-374. https://doi.org/10.30518/jav.1925213

AMA

1.Altıntaş M, Kaya L. The Moderating Role of Leadership Behavior in the Relationship Between Crisis Management Level and Perceived Corporate Reputation in Airline Organizations. JAV. 2026;10(2):363-374. doi:10.30518/jav.1925213

Chicago

Altıntaş, Mustafa, and Levent Kaya. 2026. “The Moderating Role of Leadership Behavior in the Relationship Between Crisis Management Level and Perceived Corporate Reputation in Airline Organizations”. Journal of Aviation 10 (2): 363-74. https://doi.org/10.30518/jav.1925213.

EndNote

Altıntaş M, Kaya L (June 1, 2026) The Moderating Role of Leadership Behavior in the Relationship Between Crisis Management Level and Perceived Corporate Reputation in Airline Organizations. Journal of Aviation 10 2 363–374.

IEEE

[1]M. Altıntaş and L. Kaya, “The Moderating Role of Leadership Behavior in the Relationship Between Crisis Management Level and Perceived Corporate Reputation in Airline Organizations”, JAV, vol. 10, no. 2, pp. 363–374, June 2026, doi: 10.30518/jav.1925213.

ISNAD

Altıntaş, Mustafa - Kaya, Levent. “The Moderating Role of Leadership Behavior in the Relationship Between Crisis Management Level and Perceived Corporate Reputation in Airline Organizations”. Journal of Aviation 10/2 (June 1, 2026): 363-374. https://doi.org/10.30518/jav.1925213.

JAMA

1.Altıntaş M, Kaya L. The Moderating Role of Leadership Behavior in the Relationship Between Crisis Management Level and Perceived Corporate Reputation in Airline Organizations. JAV. 2026;10:363–374.

MLA

Altıntaş, Mustafa, and Levent Kaya. “The Moderating Role of Leadership Behavior in the Relationship Between Crisis Management Level and Perceived Corporate Reputation in Airline Organizations”. Journal of Aviation, vol. 10, no. 2, June 2026, pp. 363-74, doi:10.30518/jav.1925213.

Vancouver

1.Mustafa Altıntaş, Levent Kaya. The Moderating Role of Leadership Behavior in the Relationship Between Crisis Management Level and Perceived Corporate Reputation in Airline Organizations. JAV. 2026 Jun. 1;10(2):363-74. doi:10.30518/jav.1925213