Investigation of Patient Satisfaction Level in Physical Therapy Units: Pilot Study

Year 2022, , 435 - 443, 31.05.2022

Mehmet Duray , Nilüfer Çetişli Korkmaz , Hatice Akçin , Dudu Şimşek

https://doi.org/10.30621/jbachs.996907

Abstract

ABSTRACT
Objective: Physiotherapy and rehabilitation (PTR) aims to support patients’ earlier recovery as well as improvement of their independence and quality of life. The higher patient's satisfaction level reflects the higher quality of the health care service. This study planned to determine the factors related to satisfaction levels of the patients treated in PTR units.
Material and Method: The study included 100 individuals who were consulted PTR units. Following the recording of demographics and pain characteristics, Physical Therapy Patient Satisfaction Questionnaire (PTPSQ) and Beck Depression Scale (BDI) evaluated the satisfaction and depression levels, respectively.
Results: Women had higher satisfaction level. While groups differed significantly in terms of their occupational characteristics (p<0.05), there were not a significant difference in terms of other demographics (p>0.05). Increasing the positive effect of the treatment on pain had a significant effect on the increase in satisfaction level (p=0.000). Those with low BDI scores were significantly to have high levels of satisfaction. BDI had a statistically significant relationship with education level, disease type, presence of other disease and effectiveness of treatment on pain (p<0.05).
Conclusion: Evaluation of gender, occupational status, effectiveness of treatment on pain and depression to determine the patient satisfaction in PTR services is of great importance. The lower level of education, the type of illness and the presence of other disorders should be handled as secondary effective factors. The treatment should be continued with a multidisciplinary team work to ensure patient satisfaction and increase recovery.

Keywords

health care, health services, patient satisfaction, depression

References

• Referans1. Taylor NF, Brusco NK, Watts JJ, et al. A study protocol of arandomised controlled trial incorporating a health economicanalysis to investigate if additional allied health services for rehabilitation reduce length of stay without compromisingpatient outcomes. BMC Health Serv Res. 2010; 10(1):308.
• Referans2. Batbaatar E, Dorjdagva J, Luvsannyam A. Conceptualisation of patient satisfaction: a systematic narrative literature review. Perspect Public Health. 2015; 135:243–250.
• Referans3. Bowling A, Rowe G, Lambert N, et al. The measurement of patients’ expectations for health care: a review and psychometric testing of a measure of patients’ expectations. Health Technol Assess. 2012; 16:1–509.
• Referans4. Xesfingi S and Vozikis A. Patient satisfaction with the healthcare system: Assessing the impact of socioeconomic and healthcare provision factors. BMC Health Serv Res. 2016; 16:94.
• Referans5. Eversole J, Grimm A, Patel N, John K, Garcia A. Why Measure Patient Experience in Physical Therapy? Arch. Physiother. 2021; 11: 11.