THE ROLE OF INDIVIDUAL FACTORS ON ONLINE SHOPPING BEHAVIOR

Year 2017, , 200 - 215, 30.09.2017

Alev Kocak Alan , Ebru Tumer Kabadayı Selen Bakis Sabina Ibrahimovic Ildokuz

https://doi.org/10.17261/Pressacademia.2017.680

Abstract

Purpose: Based on the rapid growth of e-commerce and online shopping,
this study explores behavioral intention of consumers of online shopping
websites. 

Methodology: Consumer’s individual factors’ effect on consumer
perceived usefulness of online shopping and user satisfaction are modelled and
examined in terms of effects on behavioral and purchase intention toward online
shopping websites. Data were collected via Internet survey and 318 usable
surveys of consumers were gathered.

Findings: The results suggest that consumer’s relationship proneness
of online shopping websites among individual factors has the strongest effect
on consumer purchase/behavioral intention of online shopping websites. Besides,
consumer perceived usefulness has the strongest effect on consumer’s purchase
intention.

Conclusion: The effect of
relationship proneness of consumers with online shopping firms on consumers’
purchase intentions can be used to draw consumer attention. Likewise, firms can
plan their marketing communications such as advertising strategies and
promotional strategies in a way that appeal to their target customers’
personality. 

Keywords

Online shopping, online purchase intention, relationship proneness, perceived usefulness, self-efficacy

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