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Performance Management in Academic Libraries: A Balanced Scorecard Approach for Digital Services

Year 2017, Volume: 5 Issue: 1, 1 - 10, 30.05.2017

Abstract

The purpose of this article is to demonstrate how the Balanced Scorecard could be used as a performance management tool in academic library digital services at a large multi-campus University in Ghana, the University of Education, and Winneba. Despite the fact that it was initially designed for private sector commercial organisations, the Balanced Scorecard has been found useful by non-profits such as libraries. The study demonstrates the contribution of digital library services to the strategic goals of universities by aligning strategic digital library initiatives to the four Balanced Scorecard perspectives which are: customer; finance; internal processes; and learning and organisation. The study is expected to contribute to efforts at finding strategic measures to sustain digital library services in academic libraries.

References

  • Boadi, B.Y. (2006). Income-generating activities: a viable financial source for African academic libraries?”, The Bottom Line: Managing library finances, 19 (2): 64-77.
  • Brown, C. (2012). Application of the balanced scorecard in higher education: Opportunities and challenges: An evaluation of balance scorecard implementation at the College of St. Scholastica. Planning for Higher Education, 40(4), 40. Retrieved from http://www.questia.com/library/journal/1G1-324981027/application-of-the-balanced-scorecard-in-higher-education.
  • Chan YCL, Ho SJK. (2000). Performance measurement and the use of Balanced Scorecard in Canadian hospitals. Advances in Management Accounting 19: 145–169.
  • Chern, L. L. (2014). Towards dynamic and evolving digital libraries. The Electronic Library, 32(1), 2–16. http://doi.org/10.1108/EL-07-2012-0089
  • Cribb, G. (2006). Human resource development: a strategic approach. Retrieved from: http://epublications.bond.edu.au/library_pubs/12
  • Cribb, G & Hogan, C. (2003). Balanced Scorecard: linking strategic planning to measurement and communication".June. Retrieved from: http://epublications.bond.edu.au/library_pubs/8
  • Digital Library Federation. 1998. A working definition of digital library, Retrieved from: http://www.diglib.org/about/dldefinition.htm (accessed 10 March, 2014).
  • Durgan, R. E., Hernon, P., & Nitecki, D. A. (2009). Viewing library metrics from different perspectives: Inputs, outputs and outcomes. Santa Barbara, CA: Libraries Unlimited.
  • Glover, S. and Webb, A. (n. d.) Implementing a balanced scorecard approach at an NHS library service: Kostoris Library.
  • Goncclaves, M.A. 2004. Streams, Structures, Spaces, Scenarios, and Societies (5S): A Formal Digital Library Framework and Its Applications. Dissertation for the degree of Doctor of Philosophy in Computer Science and Applications, Virginia Polytechnic Institute and State University,Blacksburg, VA.
  • Gumbus, A. (2005). Introducing the balanced scorecard: creating metrics to measure performance. Journal of Management Education, 29(4): 617-630.
  • Hughes, C.A. (2000). Information services for higher education. A New Competitive Space, D-Lib Magazine. Available at: http://www.dlib.org/dlib/december00/hughes/12hughes.html (accessed 2 February, 2014).
  • Kaplan RS. (2010). Conceptual foundations of the Balanced Scorecard. Harvard Business School Press. Working Paper No. 10–074.
  • Kaplan RS, Norton DP. (2001). The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Harvard Business School Press: Boston.
  • Kaplan RS, Norton DP. (1996). The Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press: Boston.
  • Kaplan RS, Norton DP. (1992). The Balanced Scorecard—measures that drive performance. Harvard Business Review January–February: 71–79.
  • Kettunen, J. (2007). The strategic evaluation of academic libraries. Library Hi Tech, 2 (3): 409-21.
  • Lewis, V., Hiller, S., Mengel, E. & Tolson, D. (2013). Building Scorecards in Academic Research Libraries: Performance Measurement and Organizational Issues. Evidence Based Library and Information Practice 8 (2)
  • Lepik, A. (n.d.) Strategic HRM: Balanced scorecard approach. Tallinn University.
  • Lloyd, S. (n.d.). Building library success using the balanced scorecard. EBSCO Publishing services.
  • MacStravic S. (1999). A really Balanced Scorecard. Health Forum J 42(3): 64–67.CAS
  • McDevitt, R., Giapponi, C. and Solomon, N. (2008). Strategy revitalization in academe: a balanced scorecard approach. International Journal of Educational Management, 22 (1): 32-47.
  • McNicol, S. (2005), “The challenges of strategic planning in academic libraries”, New Library
  • World, 106 (11): 496-509.
  • Ming, J. (2013). Research on the performance evaluation of hospital libraries based on balanced scorecard [J]. Library Research, 1, 017.
  • Niven, P. R. (2003). Balanced Scorecard step-by-step: maximizing performance and maintaining results. New York, John Wiley & Sons.
  • Northcott, D., & Taulapapa, T. M. (2012). Using the balanced scorecard to manage performance in public sector organizations: Issues and challenges. International Journal of Public Sector Management, 25(3), 166–191.
  • Reid, M, M. (2011). Is the balanced scorecard right for academic libraries? The Bottom Line, 24 (2): 85 - 95
  • Ruben, B.D. (2004). Pursuing excellence in higher education: eight fundamental challenges, Jossey‐Bass, San Francisco, CA.
  • Parry, R. (2007). Recoding the Museum: Digital Heritage and the Technologies of Change, Routledge, London.
  • Pattuelli, M.C. (2011). Modelling a domain ontology for cultural heritage resources: a user-centred approach. Journal of the American Society for Information Science and Technology, 62 (2): 314-342.
  • Poll, R. (2001). Performance, processes and costs: managing service quality with the Balanced Scorecard. Library Trends 49(4): 709-71
  • Schobel, K. & Scholey, C. (2012). Balanced Scorecards in education: focusing on financial strategies. Measuring Business Excellence, 16(3), 17–28. http://doi.org/10.1108/13683041211257385
  • Tedd, L. A. & Large, A. 2005. Digital libraries: principles and practice in a global environment. Munchen: Saur Verlag.
  • Trotta, A., Cardamone, E., Cavallaro, G., & Mauro, M. (2013). Applying the Balanced Scorecard approach in teaching hospitals: a literature review and conceptual framework. The International Journal of Health Planning and Management, 28(2), 181–201. Retrieved from http://onlinelibrary.wiley.com/doi/10.1002/hpm.2132/full
  • Umashankar, V., & Dutta, K. (2007). Balanced scorecards in managing higher education institutions: an Indian perspective. International Journal of Educational Management, 21(1), 54–67. http://doi.org/10.1108/09513540710716821
  • UNESCO. 2006. Digital libraries in education. Specialized Training Course. Study guide. Moscow: UNESCO. Retrieved from: http://iite.unesco.org/pics/publications/en/files/3214563.pdf‎ (accessed 11 February, 2014)
  • University of Education Winneba (2013). Library Guide. University of Education Winneba
  • University of Education Winneba (2015). Corporate strategic plan 2014-2018. Retrieved from: http://www.uew.edu.gh/downloads
  • Wade, M. (2013). Re-inventing the library, Library Review, 62 (1/2): 59 – 66.
  • Wasson, H. (2011). Big, fast museums/small, slow movies: film, scale, and the art museum. In Acland, C. and Wasson, H. (Eds), Useful Cinema, Duke University Press, Durham, NC and London, 178-204.
  • Weng, M.-H. (2011), The application of balanced scorecard to performance evaluation for engineering educational systems, International Journal of Organizational Innovation (Online), 4 (2): 64-76.
  • Wheelen, T. L. and Hunger, J. D. (2012). Strategic management and business policy. Pearson, Boston
  • Zelman WN, Bazer D, Gower MJ, Bumgarner PO, Cancilla ML. (1999). Issues for academic health centers to consider before implementing a Balanced Scorecard effort. Acad Med 74(12): 1269–1277.
Year 2017, Volume: 5 Issue: 1, 1 - 10, 30.05.2017

Abstract

References

  • Boadi, B.Y. (2006). Income-generating activities: a viable financial source for African academic libraries?”, The Bottom Line: Managing library finances, 19 (2): 64-77.
  • Brown, C. (2012). Application of the balanced scorecard in higher education: Opportunities and challenges: An evaluation of balance scorecard implementation at the College of St. Scholastica. Planning for Higher Education, 40(4), 40. Retrieved from http://www.questia.com/library/journal/1G1-324981027/application-of-the-balanced-scorecard-in-higher-education.
  • Chan YCL, Ho SJK. (2000). Performance measurement and the use of Balanced Scorecard in Canadian hospitals. Advances in Management Accounting 19: 145–169.
  • Chern, L. L. (2014). Towards dynamic and evolving digital libraries. The Electronic Library, 32(1), 2–16. http://doi.org/10.1108/EL-07-2012-0089
  • Cribb, G. (2006). Human resource development: a strategic approach. Retrieved from: http://epublications.bond.edu.au/library_pubs/12
  • Cribb, G & Hogan, C. (2003). Balanced Scorecard: linking strategic planning to measurement and communication".June. Retrieved from: http://epublications.bond.edu.au/library_pubs/8
  • Digital Library Federation. 1998. A working definition of digital library, Retrieved from: http://www.diglib.org/about/dldefinition.htm (accessed 10 March, 2014).
  • Durgan, R. E., Hernon, P., & Nitecki, D. A. (2009). Viewing library metrics from different perspectives: Inputs, outputs and outcomes. Santa Barbara, CA: Libraries Unlimited.
  • Glover, S. and Webb, A. (n. d.) Implementing a balanced scorecard approach at an NHS library service: Kostoris Library.
  • Goncclaves, M.A. 2004. Streams, Structures, Spaces, Scenarios, and Societies (5S): A Formal Digital Library Framework and Its Applications. Dissertation for the degree of Doctor of Philosophy in Computer Science and Applications, Virginia Polytechnic Institute and State University,Blacksburg, VA.
  • Gumbus, A. (2005). Introducing the balanced scorecard: creating metrics to measure performance. Journal of Management Education, 29(4): 617-630.
  • Hughes, C.A. (2000). Information services for higher education. A New Competitive Space, D-Lib Magazine. Available at: http://www.dlib.org/dlib/december00/hughes/12hughes.html (accessed 2 February, 2014).
  • Kaplan RS. (2010). Conceptual foundations of the Balanced Scorecard. Harvard Business School Press. Working Paper No. 10–074.
  • Kaplan RS, Norton DP. (2001). The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Harvard Business School Press: Boston.
  • Kaplan RS, Norton DP. (1996). The Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press: Boston.
  • Kaplan RS, Norton DP. (1992). The Balanced Scorecard—measures that drive performance. Harvard Business Review January–February: 71–79.
  • Kettunen, J. (2007). The strategic evaluation of academic libraries. Library Hi Tech, 2 (3): 409-21.
  • Lewis, V., Hiller, S., Mengel, E. & Tolson, D. (2013). Building Scorecards in Academic Research Libraries: Performance Measurement and Organizational Issues. Evidence Based Library and Information Practice 8 (2)
  • Lepik, A. (n.d.) Strategic HRM: Balanced scorecard approach. Tallinn University.
  • Lloyd, S. (n.d.). Building library success using the balanced scorecard. EBSCO Publishing services.
  • MacStravic S. (1999). A really Balanced Scorecard. Health Forum J 42(3): 64–67.CAS
  • McDevitt, R., Giapponi, C. and Solomon, N. (2008). Strategy revitalization in academe: a balanced scorecard approach. International Journal of Educational Management, 22 (1): 32-47.
  • McNicol, S. (2005), “The challenges of strategic planning in academic libraries”, New Library
  • World, 106 (11): 496-509.
  • Ming, J. (2013). Research on the performance evaluation of hospital libraries based on balanced scorecard [J]. Library Research, 1, 017.
  • Niven, P. R. (2003). Balanced Scorecard step-by-step: maximizing performance and maintaining results. New York, John Wiley & Sons.
  • Northcott, D., & Taulapapa, T. M. (2012). Using the balanced scorecard to manage performance in public sector organizations: Issues and challenges. International Journal of Public Sector Management, 25(3), 166–191.
  • Reid, M, M. (2011). Is the balanced scorecard right for academic libraries? The Bottom Line, 24 (2): 85 - 95
  • Ruben, B.D. (2004). Pursuing excellence in higher education: eight fundamental challenges, Jossey‐Bass, San Francisco, CA.
  • Parry, R. (2007). Recoding the Museum: Digital Heritage and the Technologies of Change, Routledge, London.
  • Pattuelli, M.C. (2011). Modelling a domain ontology for cultural heritage resources: a user-centred approach. Journal of the American Society for Information Science and Technology, 62 (2): 314-342.
  • Poll, R. (2001). Performance, processes and costs: managing service quality with the Balanced Scorecard. Library Trends 49(4): 709-71
  • Schobel, K. & Scholey, C. (2012). Balanced Scorecards in education: focusing on financial strategies. Measuring Business Excellence, 16(3), 17–28. http://doi.org/10.1108/13683041211257385
  • Tedd, L. A. & Large, A. 2005. Digital libraries: principles and practice in a global environment. Munchen: Saur Verlag.
  • Trotta, A., Cardamone, E., Cavallaro, G., & Mauro, M. (2013). Applying the Balanced Scorecard approach in teaching hospitals: a literature review and conceptual framework. The International Journal of Health Planning and Management, 28(2), 181–201. Retrieved from http://onlinelibrary.wiley.com/doi/10.1002/hpm.2132/full
  • Umashankar, V., & Dutta, K. (2007). Balanced scorecards in managing higher education institutions: an Indian perspective. International Journal of Educational Management, 21(1), 54–67. http://doi.org/10.1108/09513540710716821
  • UNESCO. 2006. Digital libraries in education. Specialized Training Course. Study guide. Moscow: UNESCO. Retrieved from: http://iite.unesco.org/pics/publications/en/files/3214563.pdf‎ (accessed 11 February, 2014)
  • University of Education Winneba (2013). Library Guide. University of Education Winneba
  • University of Education Winneba (2015). Corporate strategic plan 2014-2018. Retrieved from: http://www.uew.edu.gh/downloads
  • Wade, M. (2013). Re-inventing the library, Library Review, 62 (1/2): 59 – 66.
  • Wasson, H. (2011). Big, fast museums/small, slow movies: film, scale, and the art museum. In Acland, C. and Wasson, H. (Eds), Useful Cinema, Duke University Press, Durham, NC and London, 178-204.
  • Weng, M.-H. (2011), The application of balanced scorecard to performance evaluation for engineering educational systems, International Journal of Organizational Innovation (Online), 4 (2): 64-76.
  • Wheelen, T. L. and Hunger, J. D. (2012). Strategic management and business policy. Pearson, Boston
  • Zelman WN, Bazer D, Gower MJ, Bumgarner PO, Cancilla ML. (1999). Issues for academic health centers to consider before implementing a Balanced Scorecard effort. Acad Med 74(12): 1269–1277.
There are 44 citations in total.

Details

Journal Section Regular Papers
Authors

Christopher Mfum Owusu-ansah

Lydia Nyankom Takyi This is me

Publication Date May 30, 2017
Published in Issue Year 2017 Volume: 5 Issue: 1

Cite

APA Owusu-ansah, C. M., & Takyi, L. N. (2017). Performance Management in Academic Libraries: A Balanced Scorecard Approach for Digital Services. Journal of Balkan Libraries Union, 5(1), 1-10.