CONFLICT MANAGEMENT STYLES OF STUDENTS WITH TEACHERS; A STUDY OF UNIVERSTIES IN LAHORE PAKISTAN

Year 2019, Volume: 1 Issue: 1, 29 - 39, 01.03.2019

Saba Javed Nasreen Akhtar

Abstract

The
present research investigated student conflict management styles with teachers
in both public and private sector universities. The purpose of study was to
investigate preferences of students for different conflict management styles
with teachers in universities of Lahore. It also aimed to find out the effects
of gender, age, educational level and university sector on conflict management
styles. Survey method was employed to collect data from graduate and
postgraduate students (350) of public and private sector universities by using
an indigenous scale "Organizational Conflict Management Inventory"
(Haque 2004). Results indicated
that students in both types of
universities use integrating as first preferred style of managing conflicts
followed by obliging and avoiding. The main effect of educational level
was significant on integrating, dominating and avoiding styles

Keywords

Conflict Management Styles, Integrating, Obliging, Avoiding

References

• Adrian, T. S., Noels, K., & Tischler, K. (2007). Conflict between international graduate students and faculty supervisors: Toward effective conflict prevention and management strategies. Journal of Studies in International Education, 11(1), 90–117.Algert, N. E., & Watson, K. L. (2002). Conflict management: Introduction for individual and organizations. Bryan, TX: Center for Change and Conflict Resolution. Browman, R. F. (2002).The real work of department chair. Clear House, 75 (3) 158-162.Calitz, L., Fuglestad, O.L., & Lillijord, S. (2002). Leadership in education. Cape Town: Heinemann Publishers, Pty. Ltd.Cetin, M. O., & Hacifazlioglu, O. (2004). Academics’ conflict management styles. Dogus Univ. J, 5 (2), 155-162. Ciulla, J. B. (1995). Leadership ethics: mapping the territory. Business Ethics Quarterly, 5 (6), 5-28.Gmelch, W. H. (1995). Department chairs under siege: Resolving the web of conflict. In S. Holton (Ed.), Conflict management in higher education. New Directions for Higher Education (pp. 35–42). San Francisco, CA: Jossey-Bass.Gmelch, W. H., & Carroll, J. B. (1991). The three R’s of conflict management for department chairs and faculty. Innov. Higher Educ., 2, 107–123.Greenberg, J. (1990). Organizational justice: yesterday, today and tomorrow. Journal of Management, 16: 399-442.Findlen, G. L. (2000). Conflict: The skeleton in academe’s closet. In D. Robillard, Jr. (Ed.), Dimensions of managing academic affairs in the community college. New Directions for Community Colleges (pp. 41–49). San Francisco, CA: Jossey-Bass.Fleetwood, K, L. (1987). The conflict management styles and strategies of educational managers. Unpublished Master Thesis, Department of Communication, University of Delaware, USA. Haque, A. (2004). Managerial conflict management styles: public and private sector differences. Journal of Behavioral Sciences, 15 (5), 25-34. Hodis, G. M. (2005). Managing intercultural conflict. Unpublished MA thesis. Carbondale, USA: Southern Illinois University.Holton, S. A. (1998). Mending the cracks in the holy tower: Strategies for conflict management in higher education. Boston: Anker.Johdi, M, S., & Apitree, A. (2012). Causes of conflict and effective methods to conflict management at islamic secondary Schools in Yala, Thailand. International Interdisciplinary Journal of Education, 2 (5). 15-17. Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964). Organizational stress: Studies in role conflict and ambiguity. New York: Willey. Karimi, A., Yektayar, M., Nazari, R., & Mohammdi, S. (2103). Conflict management strategy of sport teacher and its influence on student athletic motivation of schools in Gorgon city. European Journal of Experimental Biology, 2 (10), 420-424. Knutson, T. J., Smith, V. R., Han, P. C., & Hwang, J. C. (2002), A comparison of Taiwanese and American samples on rhetorical sensitivity and conflict style. In G. M. Chen & R. Ma (Eds.), Chinese conflict management and resolution (pp.149-162). London: Ablex Publishing.Lovitts, B. E. (2004). Research on the structure and process of graduate education. In D. H. Wulff & A. E. Austin (Eds.), Paths to the professoriate (pp. 115–136). San Francisco, CA: Jossey-Bass. Miklas, E. J., & Kleiner, B. H. (2003). New Developments Concerning Academic Grievances. Management Research News, 26 (2), 141–147.Morrissette, P.J. (2001). Reducing Incivility in the University/College Classroom. International Electronic Journal for Leadership in Learning, 5 (4), 55-57. Retrieved from http://www.ucalgary.ca/iejll/morrissetteNerad, M., & Miller, D. (1996). Increasing student retention in graduate and professional programs. In J. G. Haworth (Ed.), Assessing graduate and professional education: Current realities, future prospects (pp. 61–76). San Francisco, CA: Jossey-Bass.Ogretir, D, A. (2008). The relationship between culture and the conflict resolution styles: A survey method and a statistical analysis. Middle-East Journal of Scientific Research, 3 (2), 96-104. Rubin, H., & Rubin, I. (1995). Qualitative interviewing: The art of hearing data. Thousand Oaks, CA: Sage. Stanley, C. A., & Algert, N. E. (2007). An exploratory study of the conflict management styles of department heads in a research university setting. Innov. Higher Educ., 32 (6), 49-65.Su’udy, R. (2001). Conflict management styles of Americans and Indonesians: Exploring the effects of gender and collectivism/individualism. Unpublished MA Project. Faculty of the University of Kansas.Tezer, E. (1996). Conflict-handling behavior toward spouses and supervisors. The Journal of Psychology, 3, 281-29. Volpe, M. R., & Chandler, D. (1999). Resolving conflicts in institutions of higher education: Challenges for paramedics. Retrieved from http://law.gsu.edu/cncr/images/higher_ed/papers/99- 2Volpepap.pdf