THE DETERMINANTS OF EMPLOYEE PERFORMANCE IN JORDANIAN ORGANIZATIONS
Abstract
Purpose- The study aims to explore the determinants of employees’ performance in Jordanian industrial sector, which is traded on the Jordanian stock markets. Specifically, the study looks to explore the impact of employees’ satisfaction, management standards and trainings on employee’s performance, while employee engagement mediates the relationship between three independant and the depandant variable.
Methodology- A sample of 100 administrative and executive managers is selected from industrial sector of Jordan through convenient sampling. Primary data is collected, distributing 2 questionnaires to each organization; one for the administrative manager and one for the executive manager individually. Structural equation modeling is implemented for quantitative data analysis.
Findings- The study found that employees satisfaction, management standards and trainings are significant factors for employees’ performance, having significant impact on employee engagement that ultimately leads towards employees’ performance.
Conclusion- Organizations should focus on employee satisfaction, management standards and trainings to enhance their engagement towards work, hence improving their performance.
Keywords
References
- Anitha, J. (2014). Determinants of Employee Engagement and their Impact on Employee Performance. International Journal of Productivity and Performance Management, Vol. 63, no. 3, pp. 308-323.
- Bailey, C., Madden, A., Alfes, K. and Fletcher, L. (2017). The Meaning, Antecedents and Outcomnes of Employee Engagement: A Narrative Synthesis. International Journal of Management Reviews, Vol. 19, no. 1, 31-53.
- Ellinger, A. D., Ellinger, A. E. and Keller, S. B. (2003). Supervisory Coaching Behaviour, Employee Satisfaction and Warehouse Employee Performance: A Dyadic Perspective in the Distribution Industry. Human Resource Development Quarterly, Vol. 14, no. 4, pp. 435-458.
- Flammer, C. And Luo, J. (2017). Corporate Social Responsibility as an Employee Governance Tool: Evidence from a Quasi-Experimant. Strategic Management Journal, Vol. 38, no. 2, 163-183.
- Gitongu, M. K., Kingi, W. and Uzel, J. M. M. (2016). Determinants of Employees’ Performance of State Parastatals in Kenya: Kenya Ports Authority. International Journal of Humanities and Social Science, vol. 6, no. 10, pp. 197-204.
- Liao, H. and Chang, A. (2004). A Multilevel Investigation of Factors Influencing Employee Service Performance and Customer Outcomes. Academy of Management Journal, Vol. 47, no. 1, pp. 41-58.
- Gruman, J. A. and Saks, A. M. (2011). Performance Management and Employee Engagement. Human Resource Management Review, Vol. 21, no. 2, pp. 123-136.
- Harter, J. K., Schmidt, F. L. and Hayes, T. L. (2002). Business Unit Level Relationship between Employee Satisfaction, Employee Engagement, and Business Outcomes: A Meta-Analysis. Journal of Applied Psychology, Vol. 87, no. 2, pp. 268-279.
Details
Primary Language
English
Subjects
-
Journal Section
Research Article
Authors
Zuheir Mohamed Dakhoul
This is me
0000-0002-7671-8364
Publication Date
March 30, 2018
Submission Date
December 18, 2017
Acceptance Date
-
Published in Issue
Year 2018 Volume: 5 Number: 1