THE DETERMINANTS OF EMPLOYEE PERFORMANCE IN JORDANIAN ORGANIZATIONS

Year 2018, Volume: 5 Issue: 1, 137 - 143, 30.03.2018

Zuheir Mohamed Dakhoul

https://doi.org/10.17261/Pressacademia.2018.811

Abstract

Purpose- The study aims to explore the determinants of employees’ performance in
Jordanian industrial sector, which is traded on the Jordanian stock markets.
Specifically, the study looks to explore the impact of employees’ satisfaction,
management standards and trainings on employee’s performance, while employee
engagement mediates the relationship between three independant and the
depandant variable.

Methodology- A sample of 100
administrative and executive managers is selected from industrial sector of
Jordan through convenient sampling. Primary data is collected, distributing 2
questionnaires to each organization; one for the administrative manager and one
for the executive manager individually. Structural equation modeling is
implemented for quantitative data analysis. 

Findings- The study found that employees satisfaction, management standards and
trainings are significant factors for employees’ performance, having
significant impact on employee engagement that ultimately leads towards
employees’ performance.  

Conclusion- Organizations should focus on
employee satisfaction, management standards and trainings to enhance their
engagement towards work, hence improving their performance.  

Keywords

Employees performance, employee satisfaction, management standards, trainings, employee engagement

References

• Anitha, J. (2014). Determinants of Employee Engagement and their Impact on Employee Performance. International Journal of Productivity and Performance Management, Vol. 63, no. 3, pp. 308-323.
• Bailey, C., Madden, A., Alfes, K. and Fletcher, L. (2017). The Meaning, Antecedents and Outcomnes of Employee Engagement: A Narrative Synthesis. International Journal of Management Reviews, Vol. 19, no. 1, 31-53.
• Ellinger, A. D., Ellinger, A. E. and Keller, S. B. (2003). Supervisory Coaching Behaviour, Employee Satisfaction and Warehouse Employee Performance: A Dyadic Perspective in the Distribution Industry. Human Resource Development Quarterly, Vol. 14, no. 4, pp. 435-458.
• Flammer, C. And Luo, J. (2017). Corporate Social Responsibility as an Employee Governance Tool: Evidence from a Quasi-Experimant. Strategic Management Journal, Vol. 38, no. 2, 163-183.
• Gitongu, M. K., Kingi, W. and Uzel, J. M. M. (2016). Determinants of Employees’ Performance of State Parastatals in Kenya: Kenya Ports Authority. International Journal of Humanities and Social Science, vol. 6, no. 10, pp. 197-204.
• Liao, H. and Chang, A. (2004). A Multilevel Investigation of Factors Influencing Employee Service Performance and Customer Outcomes. Academy of Management Journal, Vol. 47, no. 1, pp. 41-58.
• Gruman, J. A. and Saks, A. M. (2011). Performance Management and Employee Engagement. Human Resource Management Review, Vol. 21, no. 2, pp. 123-136.
• Harter, J. K., Schmidt, F. L. and Hayes, T. L. (2002). Business Unit Level Relationship between Employee Satisfaction, Employee Engagement, and Business Outcomes: A Meta-Analysis. Journal of Applied Psychology, Vol. 87, no. 2, pp. 268-279.
• Mackay, C. J., Cousins, R., Kelly, P. J., Lee, S. and McCaig, R. H. (2004). Management Standards and Work-Related Stress in the UK: Policy Background and Science. International Journal of Work, Health and Organizations, Vol. 18, no. 2, pp. 91-112.
• Markos, S. and Sridevi, M. S. (2010). Employee Engagement: The Key to Improving Performance. International Journal of Business and Management, Vol. 5, no. 12, pp. 89-96.
• Mehrzi, N. and Singh, S. K. (2016). Competing through Employee Engagement: A Proposed Framework. International Journal of Productivity and Performance Management, Vol. 65, no. 6, pp. 831-843.
• Mokaya, S. O. and Kipyegon, M. J. (2014). Determinants of Employee Engagement in the Banking Industry in Kenya; Case of Cooperative Bank. Journal of Human Resource Management and Labour Studies, Vol. 2, no. 2, pp. 187-200.
• Rich, B. L., Lepine, J. A. and Crawford, E. R. (2010). Job Engagement: Antecedents and Effects on Job Performance. Academy of Management Journal, Vol. 53, no. 3, pp. 617-635.
• Saks, A. M. (2006). Antecedents and Consequences of Employee Engagement. Journal of Managerial Psychology, Vol. 21, no. 7, pp. 600619.
• Saks, A. M. and Gruman, J. A. (2014). What do We Really Know About Employee Engagement?. Human Resource Development Quarterly, Vol. 25, no. 2, 155-182.
• Sharma, B. R., and Anupama, R. (2010). Determinants of Employee Engagement in a Private Organization: An Exploratory Study. Advances in Management, vol. 3, no. 10.