Content Analysis of the Theses Done on Service Quality in Sports (2005-2017)

Year 2019, Volume: 1 Issue: 1, 31 - 45, 30.04.2019

Ali Sevilmiş , Ali Erdoğan , Erkan Faruk Şirin

Abstract

In this study,
between the years of 2005-2017, a content analysis was made on the postgraduate
and doctoral theses related to the subject of service quality in the area of
sports sciences, recorded in the database of Turkey National Thesis Center of
Council of Higher Education and identified that it is accessible. 17
postgraduates and 7 doctoral theses, included in the scope of the study were
examined according to “the university, in which it was done; publication year;
concepts and words used in keywords; sector, in which the study was carried
out; number of page; sort of study; study model, number of sample; sort of data
collecting instruments; data analysis method; and sort and actuality of
resources”. For this aim, MAXQDA qualitative data analysis program was
utilized. As a result of the study, it was identified that the most theses were
made in Gazi University; that at the postgraduate and doctoral level, sort of
quantitative study was mostly preferred; that service quality was frequently
used in the names and keywords of the theses; and that they were descriptive
studies, mostly carried out by receiving the views of customers of sports
businesses of private sector. In addition, it was found that scanning design
was preferred in most of the postgraduate 
and doctorate; that the surveys or Likert  type of scales were used in the theses; that
in generalized sub-dimensions, quality of physical environment  was dominant; that the scale “An Instrument
for Evaluating Service Quality of Health/Fitness Clubs (SQAS)” was used the
most; that statistics t-test and variance analysis was mostly used; that it was
worked on 500 and over samples; and that the actual and foreign resources were
dominant.

Keywords

Research trends, Service quality in sports, content analysis, graduate theses

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