Enhancing Supply Chain Integration (SCI) with Company (Crew) Resource Management (CRM): A Conceptual Framework Proposition

Year 2023, Volume: 5 Issue: 2, 173 - 189, 26.07.2023

Yasemin Ülker

Abstract

To employ company resources more effectively and efficiently, organizations must implement supply chain integration (SCI). A well-integrated supply chain is vital for both good customer service and business success. Companies require crew resource training to enhance crew performance and safety as well as to manage errors, particularly those in the aerospace and medical industries. CRM; it encompasses a range of skills, knowledge, and dispositions like teamwork, leadership, communication, situational awareness, and problem-solving. A new conceptual framework and suggestions for future work with supply chain integration and team resource management are presented as part of this study's goal. This study attempts to present two significant original values: crew resource management was first applied mostly in the aviation industry. There aren't many studies in the literature that apply CRM to enterprises, and none that try to incorporate CRM into the supply chain. On the other hand, firms struggle with internal and external coordination, and team management is one of the most essential components to meet this issue. Better team coordination and an understanding of team member competencies will lead to improved organizational performance. Alternative theories are used for supply chain integration but the most vital feature of CRM that makes it different and important from other theories is its behavioral tendency.

Keywords

Supply Chain Integration, Crew Resource Management, Firm Performance, Conceptual Framework

Şirket (Ekip) Kaynak Yönetimi (EKY) İle Tedarik Zinciri Entegrasyonunun (TZE) Güçlendirilmesi: Kavramsal Bir Çerçeve Önerisi

Abstract

Tedarik zinciri entegrasyonu (TZE), işletmelerin kaynaklarını verimli ve etkili bir şekilde kullanabilmeleri için önem arz etmektedir. İşletme başarısı ve sağlıklı bir müşteri hizmetleri, iyi entegre edilmiş bir tedarik zinciri gerektirir. Özellikle havacılık ve tıp alanındakiler; ekip performansını iyileştirmek, güvenliği arttırmak ve hataları yönetmek için ekip kaynak yönetimi eğitimine ihtiyaç duymaktadır. EKY; iletişim, durumsal farkındalık, liderlik, problem çözme, karar verme ve ekip çalışması gibi çeşitli bilgi, yetenek ve tutumları
içermektedir. Bu araştırmanın temel amacı, tedarik zinciri entegrasyonu ve ekip kaynak yönetimi ile yapılacak çalışmalar için yeni bir kavramsal çerçeve sunmaktır. Bu çalışma, iki yönden literatüre katkı sağlamayı amaçlamaktadır: Ekip kaynak yönetimi ağırlıklı olarak havacılık alanında kullanılmaktadır. EKY' yi işletmelere uygulayan çok az çalışma bulunmakla birlikte, yazarın bilgisi doğrultusunda literatürde EKY' yi tedarik zincirine entegre etmeyi amaçlayan bir çalışmaya rastlanmamıştır. Öte yandan, şirketler, kendi firmaları içinde iç ve dış koordinasyonla mücadele etmektedir ve ekip yönetimi bu zorluğu aşmak için önemli unsurlardan biridir. Ekip üyelerinin yetkinliklerini anlayarak aralarındaki koordinasyonu geliştirmek, daha iyi bir şirket performansıyla sonuçlanacaktır. Tedarik zinciri entegrasyonu için alternatif teoriler kullanılmaktadır, ancak EKY' yi diğer teorilerden farklı ve önemli kılan en hayati özelliği davranışsal eğilimidir.

Keywords

Tedarik zinciri entegrasyonu, Ekip kaynak yönetimi, Firma performansı, Kavramsal çerçeve

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