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RETHINKING ORGANIZATIONAL CITIZENSHIP BEHAVIOR: CHALLENGES, CRITIQUES, AND ETHICAL FRONTIERS

Year 2024, Volume: 6 Issue: 2, 200 - 212, 30.07.2024

Abstract

Organizational Citizenship Behavior (OCB) is a crucial component of organizational behavior. It concerns the extra efforts employees put forth outside their designated job duties. This research investigates OCB by analyzing its intricacies, difficulties, and perspectives. It aims to promote discussions and significantly contribute to advancing practice and research. The literature describes OCB as a complex concept that involves voluntary activities, including assisting coworkers, contributing ideas, and enhancing the workplace. Studies prove its benefits to numerous working aspects. It improves teamwork, employee happiness, and efficiency while reducing turnover. As a result, this nurtures a favorable organizational atmosphere and enhances employee welfare. This study explores the benefits and challenges of OCB. It highlights the lack of clarity in defining and categorizing OCB, the possible negative consequences of providing incentives, and the dangers of employee exhaustion. This necessitates reevaluating the understanding, evaluation, and moral decisions of OCB. Further investigation into OCB ought to consider the influence of cultural variances, individual motivations, and contextual elements on both OCB and the overall welfare of employees. Future studies should investigate the impact of organizational culture, leadership approaches, and industry factors on OCB and the overall welfare of employees.

References

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  • Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and work engagement: The JD–R approach. Annu. Rev. Organ. Psychol. Organ. Behav., 1(1), 389-411. https://doi.org/10.1146/annurev-orgpsych-031413-091235
  • Basu, E., Pradhan, R. K., & Tewari, H. R. (2017). Impact of organizational citizenship behavior on job performance in Indian healthcare industries: The mediating role of social capital. International Journal of Productivity and Performance Management, 66(6), 780-796. https://doi.org/10.1108/IJPPM-02-2016-0048
  • Becton, J. B., & Field, H. S. (2009). Cultural differences in organizational citizenship behavior: A comparison between Chinese and American employees. The International Journal of Human Resource Management, 20(8), 1651–1669. https://doi.org/10.1080/09585190902770646
  • Beeri, I., Dayan, R., Vigoda-Gadot, E., & Werner, S. B. (2013). Advancing ethics in public organizations: The impact of an ethics program on employees’ perceptions and behaviors in a regional council. Journal of Business Ethics, 112, 59-78. https://doi.org/10.1007/s10551-012-1232-7
  • Bergeron, D. M. (2007). The potential paradox of organizational citizenship behavior: Good citizens at what cost? Academy of Management Review, 32(4), 1078-1095. https://doi.org/10.5465/amr.2007.26585791
  • Bolino, M. C., Klotz, A. C., Turnley, W. H., & Harvey, J. (2013). Exploring the dark side of organizational citizenship behavior. Journal of Organizational Behavior, 34(4), 542-559. https://doi.org/10.1002/job.1847
  • Bolino, M. C., Turnley, W. H., & Bloodgood, J. M. (2002). Citizenship behavior and the creation of social capital in organizations. Academy of Management Review, 27(4), 505–522. https://doi.org/10.5465/amr.2002.7566023
  • Bolino, M. C., Turnley, W. H., Gilstrap, J. B., & Suazo, M. M. (2010). Citizenship under pressure: What's a “good soldier” to do? Journal of Organizational Behavior, 31(6), 835–855. https://doi.org/10.1002/job.635
  • Campbell Pickford, H., & Joy, G. (2016). Organisational citizenship behaviours: Definitions and dimensions. Saïd Business School WP, 31. https://dx.doi.org/10.2139/ssrn.2893021
  • Chen, X. P., Hui, C., & Sego, D. J. (1998). The role of organizational citizenship behavior in turnover: Conceptualization and preliminary tests of key hypotheses. Journal of Applied Psychology, 83(6), 922. https://psycnet.apa.org/doi/10.1037/0021-9010.83.6.922
  • Coyne, I., & Ong, T. (2007). Organizational citizenship behaviour and turnover intention: A cross-cultural study. The International Journal of Human Resource Management, 18(6), 1085–1097. https://doi.org/10.1080/09585190701321831
  • Davila, M. C., & Finkelstein, M. A. (2013). Organizational citizenship behavior and well-being: Preliminary results. International Journal of Applied Psychology, 3(3), 45-51. https://doi.org/10.5923/j.ijap.20130303.03
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  • Fatimah, O., Amiraa, A. M., & Halim, F. W. (2011). The relationships between organizational justice, organizational citizenship behavior, and job satisfaction. Pertanika J. Soc. Sci. & Hum, 19(5), 115-121.
  • Foote, D. A., & Li‐Ping Tang, T. (2008). Job satisfaction and organizational citizenship behavior (OCB): Does team commitment make a difference in self‐directed teams? Management Decision, 46(6), 933–947. https://doi.org/10.1108/00251740810882680
  • Frey, B. S., & Oberholzer-Gee, F. (1997). The cost of price incentives: An empirical analysis of motivation crowding-out. The American Economic Review, 87(4), 746-755. https://www.jstor.org/stable/2951373
  • George, J. M., & Jones, G. R. (1997). Organizational spontaneity in context. Human Performance, 10(2), 153–170. https://doi.org/10.1207/s15327043hup1002_6
  • Grant, A. M. (2008). Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity. Journal of Applied Psychology, 93(1), 48. https://psycnet.apa.org/doi/10.1037/0021-9010.93.1.48
  • Hamid, F. A., Widodo, S. E., & Buchdadi, A. D. (2022). The influence of transformational leadership, emotional intelligence, organizational climate, and teamwork towards organizational citizenship behavior of civil servants. International Journal for Applied Information Management, 2(3), 26-39. https://doi.org/10.47738/ijaim.v2i3.35
  • He, J., Zhang, H., & Morrison, A. M. (2019). The impacts of corporate social responsibility on organization citizenship behavior and task performance in hospitality: A sequential mediation model. International Journal of Contemporary Hospitality Management, 31(6), 2582-2598. https://doi.org/10.1108/IJCHM-05-2018-0378
  • Hui, C., Lam, S. & Law, K. (2000). Instrumental values of organizational citizenship behavior for promotion: A field quasi-experiment. Journal of Applied Psychology, 85(5), pp.822–828. https://psycnet.apa.org/doi/10.1037/0021-9010.85.5.822
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  • Khan, A. N., & Khan, N. A. (2022). The nexuses between transformational leadership and employee green organisational citizenship behaviour: Role of environmental attitude and green dedication. Business Strategy and the Environment, 31(3), 921-933. https://doi.org/10.1002/bse.2926
  • Kim, Y., Van Dyne, L., Kamdar, D. & Johnson, R. (2013). Why and when do motives matter? An integrative model of motives, role cognitions, and social support as predictors of OCB. Organizational Behavior and Human Decision Processes, 121(2), pp.231-245. https://doi.org/10.1016/j.obhdp.2013.03.004
  • Koopman, J., Lanaj, K., & Scott, B. A. (2016). Integrating the bright and dark sides of OCB: A daily investigation of the benefits and costs of helping others. Academy of Management Journal, 59(2), 414-435. https://doi.org/10.5465/amj.2014.0262
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  • Lestari, E. R., & Ghaby, N. K. F. (2018). The influence of Organizational Citizenship Behavior (OCB) on employee's job satisfaction and performance. Industria: Jurnal Teknologi dan Manajemen Agroindustri, 7(2), 116-123. https://doi.org/10.21776/ub.industria.2018.007.02.6
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ÖRGÜTSEL VATANDAŞLIK DAVRANIŞINI YENİDEN DÜŞÜNMEK: ZORLUKLAR, ELEŞTİRİLER VE ETİK SINIRLAR

Year 2024, Volume: 6 Issue: 2, 200 - 212, 30.07.2024

Abstract

Örgütsel Vatandaşlık Davranışı (ÖVD), örgütsel davranışın önemli bir unsuru olarak kabul edilmektedir. Çalışanların belirlenen iş görevleri dışında ortaya koydukları ekstra çabalarla ilgilidir. Bu araştırma, ÖVD'nin karmaşıklıklarını, zorluklarını ve bakış açılarını analiz ederek incelemektedir. Amacı, tartışmaları teşvik etmek ve uygulama ile araştırmalara önemli ölçüde katkıda bulunmaktır. Literatür, ÖVD'yi iş arkadaşlarına yardım etmek, fikirlere katkıda bulunmak ve işyerini geliştirmek de dahil olmak üzere gönüllü faaliyetleri içeren karmaşık bir kavram olarak tanımlamaktadır. Çalışmalar, ekip çalışmasının, çalışan mutluluğunun ve verimliliğinin arttığını, aynı zamanda çalışan sirkülasyonunu azalttığını göstermektedir. Sonuç olarak, bu durum olumlu bir örgütsel atmosferi besler ve çalışanların refahını artırır. Bu çalışma, ÖVD'nin faydalarını ve zorluklarını araştırmayı hedeflemektedir. ÖVD'nin tanımlanması ve kategorize edilmesindeki netlik eksikliği, katkı sağlamanın olası olumsuz sonuçları ve olası tükenme tehlikesi vurgulanmaktadır. Bu durum ÖVD'nin anlam, ve ahlaki sonuçlar bakımından yeniden değerlendirilmesini gerektirmektedir. Daha fazla araştırma, kültürel farklılıkların, bireysel motivasyonların ve bağlamsal unsurların hem ÖVD hem de çalışanların genel refahı üzerindeki etkisini dikkate almalıdır. Yine, gelecekteki çalışmalarda, örgüt kültürünün, liderlik yaklaşımlarının ve endüstri faktörlerinin ÖVD ve çalışanların genel refahı üzerindeki etkisi de daha detaylı bir şekilde araştırılmalıdır.

References

  • Albloush, A., Taha, S., Nassoura, A., Vij, A., Bohra, O. P., Masouad, N., & Hussien, A. A. (2020). Impact of organizational citizenship behavior on job performance in Jordan: The mediating role of perceived training opportunities. International Journal of Psychosocial Rehabilitation, 24(05), 5584-5600. https://doi.org/ 10.37200/IJPR/V24I5/PR2020264
  • Alexander, L., & Moore, M. (2007). Deontological ethics. In E.N. Zalta (Ed.) The Stanford Encyclopedia of Philosophy (Winter 2021 Edition).
  • Atan, A., Özgit, H., & Silman, F. (2022). Women Managers’ Perceptions of Organizational Citizenship Behaviors in The North Cyprus Hospitality Industry. In Ö. Yılmaz & Ç. Başarır (Eds.), Service Sectors Role for Economic Development at Local and National Level (pp. 117-136). Peter Lang GmbH Berlin.
  • Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and work engagement: The JD–R approach. Annu. Rev. Organ. Psychol. Organ. Behav., 1(1), 389-411. https://doi.org/10.1146/annurev-orgpsych-031413-091235
  • Basu, E., Pradhan, R. K., & Tewari, H. R. (2017). Impact of organizational citizenship behavior on job performance in Indian healthcare industries: The mediating role of social capital. International Journal of Productivity and Performance Management, 66(6), 780-796. https://doi.org/10.1108/IJPPM-02-2016-0048
  • Becton, J. B., & Field, H. S. (2009). Cultural differences in organizational citizenship behavior: A comparison between Chinese and American employees. The International Journal of Human Resource Management, 20(8), 1651–1669. https://doi.org/10.1080/09585190902770646
  • Beeri, I., Dayan, R., Vigoda-Gadot, E., & Werner, S. B. (2013). Advancing ethics in public organizations: The impact of an ethics program on employees’ perceptions and behaviors in a regional council. Journal of Business Ethics, 112, 59-78. https://doi.org/10.1007/s10551-012-1232-7
  • Bergeron, D. M. (2007). The potential paradox of organizational citizenship behavior: Good citizens at what cost? Academy of Management Review, 32(4), 1078-1095. https://doi.org/10.5465/amr.2007.26585791
  • Bolino, M. C., Klotz, A. C., Turnley, W. H., & Harvey, J. (2013). Exploring the dark side of organizational citizenship behavior. Journal of Organizational Behavior, 34(4), 542-559. https://doi.org/10.1002/job.1847
  • Bolino, M. C., Turnley, W. H., & Bloodgood, J. M. (2002). Citizenship behavior and the creation of social capital in organizations. Academy of Management Review, 27(4), 505–522. https://doi.org/10.5465/amr.2002.7566023
  • Bolino, M. C., Turnley, W. H., Gilstrap, J. B., & Suazo, M. M. (2010). Citizenship under pressure: What's a “good soldier” to do? Journal of Organizational Behavior, 31(6), 835–855. https://doi.org/10.1002/job.635
  • Campbell Pickford, H., & Joy, G. (2016). Organisational citizenship behaviours: Definitions and dimensions. Saïd Business School WP, 31. https://dx.doi.org/10.2139/ssrn.2893021
  • Chen, X. P., Hui, C., & Sego, D. J. (1998). The role of organizational citizenship behavior in turnover: Conceptualization and preliminary tests of key hypotheses. Journal of Applied Psychology, 83(6), 922. https://psycnet.apa.org/doi/10.1037/0021-9010.83.6.922
  • Coyne, I., & Ong, T. (2007). Organizational citizenship behaviour and turnover intention: A cross-cultural study. The International Journal of Human Resource Management, 18(6), 1085–1097. https://doi.org/10.1080/09585190701321831
  • Davila, M. C., & Finkelstein, M. A. (2013). Organizational citizenship behavior and well-being: Preliminary results. International Journal of Applied Psychology, 3(3), 45-51. https://doi.org/10.5923/j.ijap.20130303.03
  • Deci, E.L., Ryan, R.M. (1985). Conceptualizations of intrinsic motivation and self-determination. In Intrinsic Motivation and Self-Determination in Human Behavior. Perspectives in Social Psychology. Springer, https://doi.org/10.1007/978-1-4899-2271-7_2
  • Driver, J. (2011). Consequentialism. Routledge.
  • Eisele, P., & D’Amato, A. (2011). Psychological climate and its relation to work performance and well-being: The mediating role of Organizational Citizenship Behavior (OCB). Baltic Journal of Psychology, 12(1-2), 4-21.
  • Fatimah, O., Amiraa, A. M., & Halim, F. W. (2011). The relationships between organizational justice, organizational citizenship behavior, and job satisfaction. Pertanika J. Soc. Sci. & Hum, 19(5), 115-121.
  • Foote, D. A., & Li‐Ping Tang, T. (2008). Job satisfaction and organizational citizenship behavior (OCB): Does team commitment make a difference in self‐directed teams? Management Decision, 46(6), 933–947. https://doi.org/10.1108/00251740810882680
  • Frey, B. S., & Oberholzer-Gee, F. (1997). The cost of price incentives: An empirical analysis of motivation crowding-out. The American Economic Review, 87(4), 746-755. https://www.jstor.org/stable/2951373
  • George, J. M., & Jones, G. R. (1997). Organizational spontaneity in context. Human Performance, 10(2), 153–170. https://doi.org/10.1207/s15327043hup1002_6
  • Grant, A. M. (2008). Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity. Journal of Applied Psychology, 93(1), 48. https://psycnet.apa.org/doi/10.1037/0021-9010.93.1.48
  • Hamid, F. A., Widodo, S. E., & Buchdadi, A. D. (2022). The influence of transformational leadership, emotional intelligence, organizational climate, and teamwork towards organizational citizenship behavior of civil servants. International Journal for Applied Information Management, 2(3), 26-39. https://doi.org/10.47738/ijaim.v2i3.35
  • He, J., Zhang, H., & Morrison, A. M. (2019). The impacts of corporate social responsibility on organization citizenship behavior and task performance in hospitality: A sequential mediation model. International Journal of Contemporary Hospitality Management, 31(6), 2582-2598. https://doi.org/10.1108/IJCHM-05-2018-0378
  • Hui, C., Lam, S. & Law, K. (2000). Instrumental values of organizational citizenship behavior for promotion: A field quasi-experiment. Journal of Applied Psychology, 85(5), pp.822–828. https://psycnet.apa.org/doi/10.1037/0021-9010.85.5.822
  • Jahangir, N., Akbar, M. M., & Haq, M. (2004). Organizational citizenship behavior: Its nature and antecedents. BRAC University, 1(2), 1-8. http://hdl.handle.net/10361/517
  • Jung, H. S., & Yoon, H. H. (2012). The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel. International Journal of Hospitality Management, 31(2), 369-378. https://doi.org/10.1016/j.ijhm.2011.06.008
  • Khan, A. N., & Khan, N. A. (2022). The nexuses between transformational leadership and employee green organisational citizenship behaviour: Role of environmental attitude and green dedication. Business Strategy and the Environment, 31(3), 921-933. https://doi.org/10.1002/bse.2926
  • Kim, Y., Van Dyne, L., Kamdar, D. & Johnson, R. (2013). Why and when do motives matter? An integrative model of motives, role cognitions, and social support as predictors of OCB. Organizational Behavior and Human Decision Processes, 121(2), pp.231-245. https://doi.org/10.1016/j.obhdp.2013.03.004
  • Koopman, J., Lanaj, K., & Scott, B. A. (2016). Integrating the bright and dark sides of OCB: A daily investigation of the benefits and costs of helping others. Academy of Management Journal, 59(2), 414-435. https://doi.org/10.5465/amj.2014.0262
  • Lane, R. E. (1991). The market experience. Cambridge University Press.
  • LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior: a critical review and meta-analysis. Journal of Applied Psychology, 87(1), 52. https://psycnet.apa.org/doi/10.1037/0021-9010.87.1.52
  • Lestari, E. R., & Ghaby, N. K. F. (2018). The influence of Organizational Citizenship Behavior (OCB) on employee's job satisfaction and performance. Industria: Jurnal Teknologi dan Manajemen Agroindustri, 7(2), 116-123. https://doi.org/10.21776/ub.industria.2018.007.02.6
  • Leung, A. S. (2008). Matching ethical work climate to in-role and extra-role behaviors in a collectivist work setting. Journal of Business Ethics, 79, 43–55. https://doi.org/10.1007/s10551-007-9392-6
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There are 60 citations in total.

Details

Primary Language English
Subjects Organisational Behaviour
Journal Section Derleme Makaleler
Authors

Arzu Atan 0000-0003-3089-4108

Early Pub Date July 30, 2024
Publication Date July 30, 2024
Submission Date May 23, 2024
Acceptance Date July 23, 2024
Published in Issue Year 2024 Volume: 6 Issue: 2

Cite

APA Atan, A. (2024). RETHINKING ORGANIZATIONAL CITIZENSHIP BEHAVIOR: CHALLENGES, CRITIQUES, AND ETHICAL FRONTIERS. Journal of Organizational Behavior Review, 6(2), 200-212.