WORKING IN ELDERCARE FACILITIES: THE RELATIONSHIP AMONG ATTITUDE, EMOTIONAL LABOR AND WORK-LIFE BALANCE SATISFACTION

Year 2018, , 115 - 133, 31.08.2018

Serkan Erebak , Zehra Tarhan

https://doi.org/10.22139/jobs.412359

Cited By: 1

Abstract

Aim: Aging population in whole
world brings an increasing demand for care settings for older people. This
increasing demand leads a rise in employee need who can work in this area. Particularly
helping employees to obtain a work-life balance and improving their working
conditions are required for both developing the current service quality and fulfilling
future workforce demand. Therefore, this study examines the relation between
the attitudes towards the elderly and the emotional labor behaviors of the
employees who are thought to be factors affecting the work-life balance of the
nursing home workers.

Method: For this purpose,
attitudes, emotional labor and work-life balance satisfaction of 70 caregiver
and 50 nurses were measured via Kogan’s attitudes toward old people scale, emotional
labor behaviors scale, and work-life balance satisfaction scale respectively.
The relationships among them were analyzed through Pearson product moment
correlation and hierarchical regression analysis.

Findings: Results showed that
attitudes toward older people have influence both on emotional labor and
work-life balance satisfaction. Besides, it was found that the proportion of
usage of the type of used emotional labor (surface acting and deep acting) lead
changes on work-life balance satisfaction.

Results: It has been shown
that research on work-life balance in the field of elder care should also take
into account attitudes towards older people in order to give effective results.
If it is focused on the development of positive attitudes towards older people
and on the attainment of deep acting skills, both the quality of service
offered to seniors and the quality of life of employees can be increased.

Keywords

Aging, Eldercare, Attitude, Emotional Labor, Work Life Balance

YAŞLI BAKIM KURULUŞLARINDA ÇALIŞMAK: TUTUM, DUYGUSAL EMEK VE İŞ-YAŞAM DENGESİ TATMİNİ İLİŞKİSİ

Abstract

Amaç: Tüm dünyada artan
yaşlı nüfusu beraberinde yaşlı bakım kuruluşlarına olan talebi arttırmaktadır.
Artan bu talep de bu alanda çalışacak olan personel ihtiyacını büyütmektedir.
Hem var olan hizmet kalitesini arttırmak hem de gelecek yıllarda yaşanacak
talebi karşılamak için bu alanda çalışma koşullarının iyileştirilmesi ve
özellikle çalışanların iş-yaşam dengesinin sağlanması gereklidir.

Yöntem: Bu amaçla, bir
yaşlı bakım kuruluşunda çalışan 70 hastabakıcı ve 50 hemşirenin yaşlılara karşı
olan tutumu, hizmet verirken harcadıkları duygusal emeği ve genel olarak
iş-yaşam dengesi tatminleri arasındaki ilişki çeşitli analizlerle
incelenmiştir.

Bulgular: Elde edilen
veriler, yaşlı bakımı alanında yaşlıya karşı olan pozitif tutumun hem duygusal
emek üzerinde hem de iş-yaşam dengesi tatmini üzerinde etkisi olduğunu
göstermiştir. Bunun yanında, kullanılan duygusal emek yönteminin (yüzeysel
davranma ve derin davranma) kullanılma oranının iş yaşam dengesi tatmini
üzerinde değişime sebep olduğu bulunmuştur.

Sonuç: Bu çalışmayla,
yaşlı bakım alanında tutum ve davranışların kişilerin genel olarak hayatına
etkisine dair göstergeler elde edilmiştir. 

Keywords

Yaşlanma, Yaşlı Bakımı, Tutum, Duygusal Emek, İş Yaşam Dengesi

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