The Effects of Communication between Superiors-Subordinates on Subordinates Job Satisfaction

Year 2019, Volume: 7 Issue: 3, 575 - 593, 31.12.2019

Ferda Alper Ay İsamil Ünalan Özgün Ünal

https://doi.org/10.22139/jobs.636204

Cited By: 1

Abstract

Aim: Communication is an important part of today's social
life. The role of communication is uttermost important in work-life which is
another significant part of the social life. In fact, the positive
communication inside of the organization may affect the job satisfaction,
(Yüksel, 2005:291), the performance of the employees, (Tanrıverdi et al.,
2010:117), and the organizational loyalty (Saltık et al., 2015:57). In any
organization or corporation, the organizational communication, which is the
interaction that the employees of that organization formed with each other and
with other members of the organization (Oskay,2001:148), is significant in
terms of the success and the continuity of the organizations. Effective
communication practices affect the job satisfaction of the employees positively
(Ilozor vd, 2001:495). The communication with especially administrators might
affect the job satisfaction significantly. A clear, reliable
superiors-subordinates communication affects the job satisfaction positively,
while it is inevitable that the exact opposite would cause dissatisfaction. The
researches on employees who experience job dissatisfaction indicate that the
cause of the dissatisfaction is lack of communication (Parsons and Broadbridge,
2006: 128). It is extremely hard for the organizations to reach their both
short and long term objectives with employees having low motivation,
performance and loyalty. The study aims to determine the effect of the
superiors-subordinates communication on the job satisfaction of the employees
working at Sivas City Health Administrative.

Method: 250 people working at T.R. Sivas City Health
Administrative compose the population of the study. The whole population was
aimed to be reached without specifying a sample, however, 170 people were
reached. Minnesota Job Satisfaction Scale, developed by Weiss et al. (1967),
and its translation into Turkish, its validity and reliability work carried out
by Baycan (1985) as well as Communication Scale, developed by Huseman et al.
(1980) and its translation into Turkish, its validity and reliability carried
out by Yüksel (2005) were used as data collection tool in the study. The data
were collected by face to face questionnaire technique. The data obtained were
analyzed through SPSS 22 program. In addition to descriptive statistical
methods, correlation analysis and multiple regression analysis were used for
data analysis.

Before performing the research, necessary permissions
were taken from Sivas City Health Administrative where the survey would be
carried out and approval of ethics was granted by the Cumhuriyet University
Non-invasive Ethics Committee (21.06.2016 dated, article no: 2016-06-024).

Because the Turkish validity analyses of the scales
used in the study were done, validity analysis was not done again in this study
but reliability analysis was done.

Findings: When we look at the socio-demographic features of the
people taking part in the study, it is seen that %37,6 of them is female, %62,4
is male and the majority of the participants is in the 31-40 years old interval
(%41,8) and again the majority of the participants is either associate's
degree(%30) or bachelor's degree (%38,8), graduate. %79,4 of the participants
is married. When we look at the experiences of the employees in the job, %15,3
has 4 or fewer years, %24,7 has 5-9 years, %18,8 has 10-14 years, %12,9 has
15-19 years and %28,2 has 20 or more years of work experience. However, a big
proportion of the employees as %60 works at the related organization for 4 or
fewer years. The reliability of the study was found high because all of the
Cronbach Alpha values of the scales and their sub-dimensions used in the study
were above 0,70. According to the correlation analysis results, scales and all
of their sub-dimensions have a strong, positive relationship with each other.

According to results of the study,
superiors-subordinates communication and feedback which is the sub-dimensions
of superiors-subordinates communication have a positive effect on job
satisfaction. Additionally; superiors-subordinates communication and feedback
dimension have a positive and significant effect on internal satisfaction and
external satisfaction.

Results: Being similar with many studies in the literature
(Kim,2002:235; Shadur et al., 1999:479; Yüksel, 2005:302; İlozor et al.,
2001:495; Orpen, 1997:521; Karcıoğlu,2009:71), the results of the study imply
that there is a relationship between communication and job satisfaction,
furthermore communication affects job satisfaction positively. Additionally; one
of the important results of the study is that which superiors-subordinates
communication dimensions have a stronger relationship with job satisfaction and
sub dimensions. Accordingly results of the study, feedback has the highest
impact on both job satisfaction and sub-dimensions. Feedback received from superiors’
increases subordinates’ job satisfaction significantly. After the feedback
dimension, the information dimension has high correlation with job satisfaction
and sun dimensions. Accordingly, informing the subordinates about the work and
informing the employees about what is going on in the institution are the
factors that improve the job satisfaction of the employees. The target
dimension of superiors-subordinates communication is the third dimension which
has the highest correlation with job satisfaction and sub-dimensions of the subordinates’.
According to this result, determining the target in the institution, taking the
opinions of the employees while setting the target and providing detailed
explanations about the targets are important factors in improving the job
satisfaction of the employees.

It has been stated in the literature that job
satisfaction is related to attitudes such as being stressed, being absent,
being intended to quit the job and being or not being loyal to the organization
(Lambert et al., 2001: 233; Sagie, 1998:167; Gaertner, 1999: 480). In the light
of these, because of the result that obtained in this study that superiors-subordinates
communication affects the job satisfaction of the subordinate, it is likely to
also affect other attitudes such as being stressed, being absent, not being
loyal to the organization. Communication has a key role in the attitudes of the
employees such as being loyal and having positive attitudes towards their
organization which are extremely important factors for today’s organizations.

As a result, communication can have a key role in the
attitudes of the employees such as being loyal and having positive attitudes
towards their organization which are extremely important factors for today's
organizations. When the possible results of the inefficiency of the
superiors-subordinates communication considered, it is clear that this is a
subject to place importance on. For this reason, it could be suggested that all
the administrators at administrative levels should create an environment
suitable for communication among the employees, design their work processes in
a way allowing positive communication, and encourage their employees to
communicate with each other effectively and educate and improve their employees
on the subject of communication.

Keywords

Communication, Job Satisfaction, Superior-subordinate Communication

Üstler ve Astlar Arasındaki İletişimin Astların İş Tatmini Üzerindeki Etkisi

Abstract

Amaç: Bu çalışmanın amacı,  ast-üst iletişiminin çalışanların iş
tatminine etkisinin belirlenmesidir. Örgütlerin başarısında çalışanların iş
tatminin sağlanmasının önemi büyüktür. Çok sayıda faktörden etkilenen iş
tatmini, üstler ve astlar arasındaki iletişimden de etkilenebilir.

Yöntem: Tanımlayıcı olarak gerçekleştirilen bu
çalışmanın evrenini Sivas Halk Sağlığı Müdürlüğü’nde görev yapan 250 çalışan
oluşturmaktadır. Herhangi bir örneklem seçilmeksizin evrenin tamamına
ulaşılmanın hedeflendiği çalışmada 170 çalışana (%68) ulaşılabilmiştir. Araştırmada
veri toplama aracı olarak anket formu kullanılmış olup, veriler yüz yüze anket
toplama tekniği ile toplanmıştır. Elde edilen veriler SPSS 22 programı
aracılığıyla analiz edilmiştir. Verilerin analizinde tanımlayıcı istatistiksel
yöntemlerin yanı sıra, korelasyon analizi ve çoklu regresyon analizi kullanılmıştır.

Bulgular: Araştırmada iletişim boyutları ve iş tatmini
arasında güçlü ilişkiler olduğu belirlenmiştir. Ast-üst iletişiminin
çalışanların iş tatminini doğrudan etkilediği, bununla birlikte ast üst
iletişiminde özellikle geri bildirimin iş tatmini üzerinde pozitif ve önemli
bir etkisi olduğu belirlenmiştir.

Sonuç: Sonuç olarak mesleki hayatta iletişim hem
astların hem de üstlerin iş tatmini açısından önemli bir faktördür. Üstlerin etkili
iletişimi, özellikle de geri bildirim vermeleri çalışanların iş tatminlerine
önemli katkılar sağlayabilir.

Keywords

İletişim, İş Tatmini, Ast-Üst iletişimi

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