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SAĞLIK ÇALIŞANLARININ KİŞİLİK ÖZELLİKLERİNİN ONLARIN ÖRGÜTSEL DESTEK VE ÖRGÜTSEL GÜVEN ALGILARI ÜZERİNDEKİ ETKİSİ

Year 2022, Volume: 10 Issue: 3, 387 - 406, 31.12.2022
https://doi.org/10.22139/jobs.1163371

Abstract

Amaç: Bu çalışmanın temel amacı, sağlık çalışanlarının kişilik özelliklerinin onların örgütsel destek ve örgütsel güven algıları üzerindeki etkisini tespit etmektir.
Yöntem: Araştırmanın evrenini İstanbul’da üç farklı bölgede ikinci basamak sağlık hizmeti sunan özel hastanenin çalışanları oluşturmuştur. Araştırmada kolayda örnekleme yöntemi tercih edilmiştir. Veriler internet üzerinden anket tekniği ile toplanmıştır. Değerlendirmeye alınan ve verilerin analizinde kullanılan toplam anket sayısı 510’dur. Verilerin analizinde SPSS 23 ve AMOS 26 paket programları kullanılmıştır. Betimleyici analizler, çoklu doğrusal regresyon analizi ve yapısal eşitlik modellemesi uygulanmıştır.
Bulgular: Yapısal eşitlik analizi ile elde edilen bulgular, modelin yapı geçerliliğinin sağlandığını göstermiştir. Sağlık çalışanlarının kişilik özelliklerinin örgütsel destek algılarına direk nedensel etkisinin pozitif yönlü ve etki düzeyinin 0.122 olduğu; örgütsel güven algılarına ise direk nedensel etkisi pozitif yönlü ve etki düzeyinin 0.225 olduğu tespit edilmiştir.
Sonuç: Regresyon analizinden elde edilen sonuçlara göre sağlık çalışanlarının dışadönüklük, sorumluluk ve açıklık özelliklerinin yüksek düzeyde seyretmesinin onların örgütsel destek algılarını olumlu şekilde etkilediği görülmüştür. Dolayısıyla daha fazla dışadönük, uyumlu ve sorumlu davranan sağlık çalışanları, daha yüksek örgütsel destek ve örgütsel güven düzeyi göstermektedirler. Kişilik özelliklerinin örgüte uyumlu olması çalışan performansı, iş memnuniyeti, bağlılık ve motivasyon gibi çıktılara olumlu etkisinin olabileceği ve çalışmanın bu yönde genişletilmesi gerektiği önerilmektedir.

Supporting Institution

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References

  • Allport G. W. (1937). Personality: a psychological interpretation. Oxford. England: Holt. xiv, 588.
  • Bergman, J. Z., Small, E. E., Bergman, S. M. & Rentsch, J. R. (2010). Asymmetry in Perceptions of Trustworthiness: It’s Not You; It’s Me. Negotiation and Conflict Management Research, 3, 379-399.
  • Blau, P. (1964). Exchange and Power in Social Life. New York: John Wiley and Sons.
  • Brown, T. A. (2015). Confirmatory factor analysis for applied research (2nd Edition). New York: Guilford Press.
  • Byrne, B. M. (2016). Structural equation modeling with AMOS: Basic concepts, applications, and programming (3rd Edition). Lawrence Erlbaum Associates.
  • Chen, S. Y., Wu, W. C., Chang, C. S., Lin, C. T., Kung, J. Y., Weng, H. C., Lin, Y.-T., & Lee, S. I. (2015). Organizational justice, trust, and identification and their effects on organizational commitment in hospital nursing staff. BMC Health Services Research, 15(1). DOI: 10.1186/s12913-015-1016-8.
  • DeConnick, J. B. (2010). The effect of organizational justice, perceived organizational support, and perceived supervisor support on marketing employees' level of trust. Journal of Business Research, 63, 1349-1355.
  • Dulac T., Coyle-Sharpiro, J. A. M., Henderson, D. J. & Wayne S. J. (2008). Not all responses to breach are the same: The interconnection of social exchange and psychological contract processes in organizations. Academy of Management Journal, 51(6), 1079–1098.
  • Dyne, L.V., & LePine, J. A. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. The Academy of Management Journal, 41(1), 108-119.
  • Ehrhart, M. G., Bliese, P. D., & Thomas, J. L. (2006). Unit-level OCB and unit effectiveness: Examining the incremental effect of helping behavior. Human Performance, 19(2), 159-173.
  • Eiserberger, R., Huntington, R., Hutchison, S. & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507.
  • Elewa, A. H. & Aly El Banan, S. H. (2019). Organizational culture, organizational trust and workplace bullying among staff nurses at public and private hospitals. International Journal of Nursing Didactics, 9(4), 10-20.
  • Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 48: 39-50.
  • Goldberg, L. R. (1992). The Development of Markers for the Big-Five Factor Structure. Psychological Assessment, 4(1), 26-42. Horzum, M. B., Ayas, T., Padır, M. A.(2017). Beş Faktör Kişilik Ölçeğinin Türk Kültürüne Uyarlanması. Sakarya University Journal of Education, 7(2), 398-408.
  • Hsu, B.F., Wu, W.L. & Yeh, R.S. (2011). Team Personality Composition, Affective Ties and Knowledge Sharing: A Team-Level Analysis. International Journal of Technology Management, 53(2/3/4), 331-351.
  • İnanç, B. Y. (2011). Yerlikaya EE. Kişilik Kuramları. Ankara: Pegem Akademi Yayıncılık.
  • John, O. P., Donahue, E. M., & Kentle, R. L. (1991). The Big Five Inventory--Versions 4a and 54. Berkeley, CA: University of California, Berkeley, Institute of Personality and Social Research.
  • Karkoulian, S. & Osman, Y. (2009). Prediction of Knowledge Sharing from Big Five Personality Traits via Interpersonal Trust: an Empirical Investigation. (p. 177-183). Intellectual Capital, Knowledge Management ve Organisational Learning Konferansında sunuldu. School of Information Studies, McGill University, Montreal Kanada.
  • Koç, E. (2012). Tüketici Davranışı ve Pazarlama Stratejileri. 4. Baskı, Ankara: Seçkin Yayıncılık.
  • Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A. & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854-1884.
  • Li, P. P., Bai, Y. & Xi, Y. (2012). The contextual antecedents of organizational trust: a multidimensional cross‐level analysis. Management and Organization Review, 8(2), 371-396.
  • Madjaroski, G. (2018). The Influence of Big Five Personality Traits on Dual-Process Cognitive Information Processing Styles in Medical Decision-Making, Lunds University Department of Psychology Master’s Thesis.
  • Minbashian, A., Earl, J. & Bright, J. E. H. (2013). Openness to Experience as a Predictor of Job Performance Trajectories. Applied Psychology: An International Review, 62 (1), 1–12.
  • Munro, B. H. (2005). Statistical Methods For Health Care Research (5th edition). Philadelphia: Lippincott Williams & Wilkins.
  • Nikolaou, I., Vakola, M. & Bouradas, D. (2011). The role of silence on employees attitudes “the day after” a merger. Personnel Review, 40(6), 723-741.
  • Nyhan, R. C., & Marlowe, H. A. (1997). Development and psychometric properties of the organizational trust inventory. Evaluation Review, 21(5), 614-635.
  • Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563.
  • Rhoades, L. & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698-714.
  • Robbıns, S. P., Decenzo, D. A. & Coulter, M. (2013). Fundamentals of Management 8e. Adem Öğüt (Ed.), Yönetimin Esasları. Ankara: Nobel Yayınları.
  • Rotemberg, J. J. (1994). Human relation in the workplace. Journal of Political Economy, 102(4), 684-717.
  • Shore, L. M., & Shore, T. H. (1995). Perceived organizational support and organizational justice. R. S. Cropanzano ve K. M. Kacmar (Eds.), Organizational Politics, Justice, and Support: Managing the Social Climate of the Workplace içinde (149-164). Westport, CT: Quorum.
  • Shouksmith, G. (1994). Variables Related to Organizational Commitment In Health Professionals. Psychology Report, Vol:74 3, Part. 1.
  • Tanner, B. M. (2007). Analysis of the relationships among job satisfaction, organizational trust, and organizational commitment in an acute care hospital. Doktora Tezi, Faculty of Saybrook Graduate School and Research Center.
  • Vineburgh, J. H. (2010). A study of organizational trust and related variables among faculty members at HBCUs, Doktora Tezi, Iowa Üniversitesi.
  • Wiggins, J. S., & Trapnell, P. D. (1997). Personality Structure: The Return of the Big Five A2 - Hogan, Robert. In J. Johnson & S. Briggs (Eds.), Handbook of Personality Psychology. San Diego: Academic Press, p. 737-765. Zel, U. (2006). Kişilik ve Liderlik. 2. Basım. Ankara: Nobel Yayıncılık.

THE EFFECT OF PERSONALITY CHARACTERISTICS OF HEALTHCARE WORKERS ON THEIR PERCEPTIONS OF ORGANIZATIONAL SUPPORT AND ORGANIZATIONAL TRUST

Year 2022, Volume: 10 Issue: 3, 387 - 406, 31.12.2022
https://doi.org/10.22139/jobs.1163371

Abstract

Aim: The main purpose of this study is to determine the effect of the personality characteristics of healthcare workers on their perceptions of organizational support and organizational trust.
Method: The population of the research consisted of the employees of the private hospital providing secondary care in three different regions in Istanbul. The convenience sampling method was preferred in the study. The data were collected using the online questionnaire technique. The total number of questionnaires that were evaluated and used in the data analysis is 510. SPSS 23 and AMOS 26 package programs were used to analyze the data. Descriptive statistics, multiple linear regression analysis, and structural equation modeling were applied to the data.
Findings: The findings obtained with the structural equation analysis showed that the construct validity of the model was provided. The direct causal effect of the personality traits of health workers on their perceptions of organizational support is positive, and the effect level is 0.122; On the other hand, it has been determined that the direct causal effect on organizational trust perceptions is positive, and the effect level is 0.225.
Results: According to the results obtained from the regression analysis, it is seen that the high level of extraversion, responsibility, and openness characteristics of health workers positively affected their perceptions of organizational support. Therefore, healthcare professionals who are more extrovert, adaptable, and responsible show higher organizational support and organizational trust. It is suggested that personality traits being compatible with the organization may have a positive effect on outputs such as employee performance, job satisfaction, commitment, and motivation, and the study should be expanded in this direction.

References

  • Allport G. W. (1937). Personality: a psychological interpretation. Oxford. England: Holt. xiv, 588.
  • Bergman, J. Z., Small, E. E., Bergman, S. M. & Rentsch, J. R. (2010). Asymmetry in Perceptions of Trustworthiness: It’s Not You; It’s Me. Negotiation and Conflict Management Research, 3, 379-399.
  • Blau, P. (1964). Exchange and Power in Social Life. New York: John Wiley and Sons.
  • Brown, T. A. (2015). Confirmatory factor analysis for applied research (2nd Edition). New York: Guilford Press.
  • Byrne, B. M. (2016). Structural equation modeling with AMOS: Basic concepts, applications, and programming (3rd Edition). Lawrence Erlbaum Associates.
  • Chen, S. Y., Wu, W. C., Chang, C. S., Lin, C. T., Kung, J. Y., Weng, H. C., Lin, Y.-T., & Lee, S. I. (2015). Organizational justice, trust, and identification and their effects on organizational commitment in hospital nursing staff. BMC Health Services Research, 15(1). DOI: 10.1186/s12913-015-1016-8.
  • DeConnick, J. B. (2010). The effect of organizational justice, perceived organizational support, and perceived supervisor support on marketing employees' level of trust. Journal of Business Research, 63, 1349-1355.
  • Dulac T., Coyle-Sharpiro, J. A. M., Henderson, D. J. & Wayne S. J. (2008). Not all responses to breach are the same: The interconnection of social exchange and psychological contract processes in organizations. Academy of Management Journal, 51(6), 1079–1098.
  • Dyne, L.V., & LePine, J. A. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. The Academy of Management Journal, 41(1), 108-119.
  • Ehrhart, M. G., Bliese, P. D., & Thomas, J. L. (2006). Unit-level OCB and unit effectiveness: Examining the incremental effect of helping behavior. Human Performance, 19(2), 159-173.
  • Eiserberger, R., Huntington, R., Hutchison, S. & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507.
  • Elewa, A. H. & Aly El Banan, S. H. (2019). Organizational culture, organizational trust and workplace bullying among staff nurses at public and private hospitals. International Journal of Nursing Didactics, 9(4), 10-20.
  • Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 48: 39-50.
  • Goldberg, L. R. (1992). The Development of Markers for the Big-Five Factor Structure. Psychological Assessment, 4(1), 26-42. Horzum, M. B., Ayas, T., Padır, M. A.(2017). Beş Faktör Kişilik Ölçeğinin Türk Kültürüne Uyarlanması. Sakarya University Journal of Education, 7(2), 398-408.
  • Hsu, B.F., Wu, W.L. & Yeh, R.S. (2011). Team Personality Composition, Affective Ties and Knowledge Sharing: A Team-Level Analysis. International Journal of Technology Management, 53(2/3/4), 331-351.
  • İnanç, B. Y. (2011). Yerlikaya EE. Kişilik Kuramları. Ankara: Pegem Akademi Yayıncılık.
  • John, O. P., Donahue, E. M., & Kentle, R. L. (1991). The Big Five Inventory--Versions 4a and 54. Berkeley, CA: University of California, Berkeley, Institute of Personality and Social Research.
  • Karkoulian, S. & Osman, Y. (2009). Prediction of Knowledge Sharing from Big Five Personality Traits via Interpersonal Trust: an Empirical Investigation. (p. 177-183). Intellectual Capital, Knowledge Management ve Organisational Learning Konferansında sunuldu. School of Information Studies, McGill University, Montreal Kanada.
  • Koç, E. (2012). Tüketici Davranışı ve Pazarlama Stratejileri. 4. Baskı, Ankara: Seçkin Yayıncılık.
  • Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A. & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854-1884.
  • Li, P. P., Bai, Y. & Xi, Y. (2012). The contextual antecedents of organizational trust: a multidimensional cross‐level analysis. Management and Organization Review, 8(2), 371-396.
  • Madjaroski, G. (2018). The Influence of Big Five Personality Traits on Dual-Process Cognitive Information Processing Styles in Medical Decision-Making, Lunds University Department of Psychology Master’s Thesis.
  • Minbashian, A., Earl, J. & Bright, J. E. H. (2013). Openness to Experience as a Predictor of Job Performance Trajectories. Applied Psychology: An International Review, 62 (1), 1–12.
  • Munro, B. H. (2005). Statistical Methods For Health Care Research (5th edition). Philadelphia: Lippincott Williams & Wilkins.
  • Nikolaou, I., Vakola, M. & Bouradas, D. (2011). The role of silence on employees attitudes “the day after” a merger. Personnel Review, 40(6), 723-741.
  • Nyhan, R. C., & Marlowe, H. A. (1997). Development and psychometric properties of the organizational trust inventory. Evaluation Review, 21(5), 614-635.
  • Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563.
  • Rhoades, L. & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698-714.
  • Robbıns, S. P., Decenzo, D. A. & Coulter, M. (2013). Fundamentals of Management 8e. Adem Öğüt (Ed.), Yönetimin Esasları. Ankara: Nobel Yayınları.
  • Rotemberg, J. J. (1994). Human relation in the workplace. Journal of Political Economy, 102(4), 684-717.
  • Shore, L. M., & Shore, T. H. (1995). Perceived organizational support and organizational justice. R. S. Cropanzano ve K. M. Kacmar (Eds.), Organizational Politics, Justice, and Support: Managing the Social Climate of the Workplace içinde (149-164). Westport, CT: Quorum.
  • Shouksmith, G. (1994). Variables Related to Organizational Commitment In Health Professionals. Psychology Report, Vol:74 3, Part. 1.
  • Tanner, B. M. (2007). Analysis of the relationships among job satisfaction, organizational trust, and organizational commitment in an acute care hospital. Doktora Tezi, Faculty of Saybrook Graduate School and Research Center.
  • Vineburgh, J. H. (2010). A study of organizational trust and related variables among faculty members at HBCUs, Doktora Tezi, Iowa Üniversitesi.
  • Wiggins, J. S., & Trapnell, P. D. (1997). Personality Structure: The Return of the Big Five A2 - Hogan, Robert. In J. Johnson & S. Briggs (Eds.), Handbook of Personality Psychology. San Diego: Academic Press, p. 737-765. Zel, U. (2006). Kişilik ve Liderlik. 2. Basım. Ankara: Nobel Yayıncılık.
There are 35 citations in total.

Details

Primary Language English
Subjects Health Policy
Journal Section Original Articles
Authors

Tekin Sancar 0000-0002-5277-3449

Fuat Yalman 0000-0002-1041-1837

Publication Date December 31, 2022
Submission Date August 17, 2022
Acceptance Date December 22, 2022
Published in Issue Year 2022 Volume: 10 Issue: 3

Cite

APA Sancar, T., & Yalman, F. (2022). THE EFFECT OF PERSONALITY CHARACTERISTICS OF HEALTHCARE WORKERS ON THEIR PERCEPTIONS OF ORGANIZATIONAL SUPPORT AND ORGANIZATIONAL TRUST. İşletme Bilimi Dergisi, 10(3), 387-406. https://doi.org/10.22139/jobs.1163371