Digital Governance Practices in Local Governments: The Case of Sivas Province

Year 2025, Volume: 10 Issue: 2, 361 - 376

Fatma Gök , Müzeyyen Eroğlu Durkal

Abstract

The rapid development of technology and the spread of digitalisation have made remote access to public services attractive. As in the world, the way local governments provide public services in the context of digital governance has changed in Turkey. The fact that digital governance practices in Sivas provincial and district municipalities are open to development and suitable for research constitutes the starting point of this research. The aim of this research is to determine the use of the services provided by municipal staff in local governments by citizens and NGO representatives within the framework of digital governance practices in Sivas provincial and district municipalities. Case study design and purposive sampling method, one of the qualitative research methods, were used in the study. Although 17 municipal staff, 12 NGO representatives and 17 citizens in Sivas province and districts constitute the study group, maximum diversity of 46 participants was taken into consideration. Within the scope of the study, semi-structured interviews were conducted with the participants. After the interviews were transcribed, coding was made using thematic analysis method. According to the results of the study, it was determined that the digital governance approach and e-municipality practices should be developed in Sivas provincial and district municipalities, and the participation of citizens and NGOs in the context of digital governance is limited. In addition, the lack of financial resources in municipalities is also an important factor preventing the widespread use of these practices. In order to create a transparent, accountable and participatory system in municipalities, more public services involving all actors should be integrated with digital applications.

Keywords

Digital governance , governance , e-municipality , Sivas

Project Number

SDK-2022-12003

Yerel Yönetimlerde Dijital Yönetişim Uygulamaları: Sivas İli Örneği

Abstract

Teknolojinin hızla gelişmesi ve dijitalleşmenin yaygınlaşması, kamu hizmetlerine uzaktan erişimi cazip hale getirmiştir. Dünyada olduğu gibi Türkiye’de de yerel yönetimlerin dijital yönetişim bağlamında kamu hizmetlerini sunma biçimleri değişmiştir. Sivas il ve ilçe belediyelerindeki dijital yönetişim uygulamalarının gelişime açık ve araştırmaya elverişli olması da bu araştırmanın çıkış noktasını oluşturmuştur. Araştırmanın amacı, Sivas il ve ilçe belediyelerinde dijital yönetişim uygulamaları çerçevesinde belediye personellerinin yerel yönetimlerde sunmuş oldukları hizmetlerin vatandaş ve STK temsilcileri tarafından kullanımlarının belirlenmesidir. Çalışmada nitel araştırma yöntemlerinden durum çalışması deseni ve amaçlı örneklem yöntemi kullanılmıştır. Sivas il ve ilçelerindeki 17 belediye personeli, 12 STK temsilcisi ve 17 vatandaş çalışma grubunu oluşturmakla birlikte toplam 46 katılımcının maksimum çeşitlik göstermesine dikkat edilmiştir. Çalışma kapsamında, katılımcılar ile yarı yapılandırılmış görüşmeler gerçekleştirilmiştir. Görüşmeler deşifre edildikten sonra tematik analiz yöntemi kullanılarak kodlamalar yapılmıştır. Çalışmanın sonuçlarına göre Sivas il ve ilçe belediyelerinde dijital yönetişim yaklaşımının ve e-belediyecilik uygulamalarının geliştirilmesi gerektiği, dijital yönetişim bağlamında, vatandaşların ve STK’ların katılımının sınırlı olduğu tespit edilmiştir. Ayrıca, belediyelerdeki maddi kaynakların yetersizliği de bu uygulamaların yaygınlaşmasını engelleyen önemli bir faktördür. Belediyelerde şeffaf, hesap verebilir ve katılımcı bir sistemin oluşturulabilmesi için tüm aktörlerin dahil edildiği daha fazla kamu hizmeti dijital uygulamalarla entegre edilmelidir.

Keywords

Dijital yönetişim , yönetişim , e-belediyecilik , Sivas

Supporting Institution

Bu makale ikinci yazarın danışmanlığında birinci yazarın doktora tezinden üretilmiştir. Erciyes Üniversitesi BAP birimi tarafından da desteklenmiştir.

Project Number

SDK-2022-12003

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