The effect of emotional intelligence on organizational citizenship behavior and unproductive work behavior (Case study of employees of sports and youth departments in Zanjan province- Iran)

Abstract

The aim of this study was investigate the effect of emotional intelligence on organizational citizenship behavior and unproductive work behavior. The research was of a practical and survey type. The statistical population of the study consisted of all employees of sports and youth departments of Zanjan province, which is a total of 315 people. Using Morgan table, the sample size was determined to be 172 people. Finally, out of 172 distributed questionnaires, 160 completed questionnaires were used to analyze the data. Data collection tools included a questionnaire "The effect of emotional intelligence on unproductive work behavior and organizational citizenship behavior of Jung and Eun". This questionnaire has 26 questions, of which 16 questions are related to emotional intelligence, 5 questions are related to unproductive work behavior and 5 questions are related to organizational citizenship behavior. Data analysis was performed through path analysis and structural equation modeling using LISREL software. According to the research findings, there was a significant inverse relationship between emotional intelligence and unproductive work behavior and a positive and significant relationship between emotional intelligence and organizational citizenship behavior and an inverse and significant relationship between organizational citizenship behavior and unproductive work behavior. Accordingly, the better the organization can manage emotions and have a higher level of emotional intelligence, the more positive attitude towards the organization and the more sense of sacrifice and commitment to the organization and as a result, more citizenship behaviors in the organization. They have less data and tendency to commit violations in the workplace.

Keywords

• Emotional Intelligence
• Organizational Citizenship Behavior
• Unproductive Work Behavior.

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