Research Article
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Use of Artificial Intelligence in Fashion Sales Techniques

Year 2024, , 233 - 258, 29.10.2024
https://doi.org/10.53048/johass.1468717

Abstract

This article discusses the prominent elements of artificial intelligence innovation in fashion sales techniques and details artificial intelligence-supported sales strategies such as virtual reality, augmented reality, virtual try-on rooms, smart mirrors, artificial intelligence-supported style consultants, visual search technologies and chatbot. This study was written with the compilation method. The compilation method is written with the aim of collecting the literature written so far on the research subjects from a scientific perspective and making a collective contribution to the literature. While virtual reality and augmented reality offer customers interactive shopping experiences and the opportunity to try products in their own environment without going to the store, virtual trial rooms and smart mirrors; Studies have shown that it has the potential to make online and face-to-face shopping easier, faster and more interactive. It has been stated that visual search technologies enable customers to easily find the products in the style they want, and artificial intelligence-supported style consultants and chatbots play an important role in optimizing the shopping experience by making personalized suggestions to customers. New and innovative solutions can be produced by conducting studies that encourage interdisciplinary collaboration between fashion designers, software developers and academicians. In this period when we live intertwined with technology, artificial intelligence-focused modules can be added to academic curricula for students studying in the field of design, and these modules will provide benefits for students to gain knowledge and skills on how to integrate artificial intelligence technologies into fashion design. The effective use of artificial intelligence in fashion sales techniques will provide a competitive advantage against competitors in the industry.

References

  • Allal-Chérif, O., Puertas, R., & Carracedo, P. (2024). Intelligent influencer marketing: How AI-powered virtual influencers outperform human influencers. Technological Forecasting and Social Change, 200, 123113.
  • Amendola, C., Calabrese, M., & Caputo, F. (2018). Fashion companies and customer satisfaction: A relation mediated by Information and Communication Technologies. Journal of Retailing and Consumer Services, 43, 251-257.
  • Aslam, U. (2023). Understanding the usability of retail fashion brand chatbots: Evidence from customer expectations and experiences. Journal of Retailing and Consumer Services, 74, 103377.
  • Audaces. (2023, July 19). Discover all about the intersection of fashion and virtual reality. https://audaces.com/en/blog/fashion-virtual-reality
  • Aviso, A. (2023, August 3). Virtual reality (vr) in retail: Guide with examples. Fit Small Business. https://fitsmallbusiness.com/virtual-reality-in-retail/
  • Azuma, R. T. (1997). A survey of augmented reality. Presence: Teleoperators & Virtual environments, 6(4), 355-385.
  • Baklanov, N. (2022, December 21). Instagram’s Top 20 Virtual Influencers in 2022. https://hypeauditor.com/blog/the-top-virtual-instagram-influencers-in-2022/
  • Bilgen, S. (2002). Moda ve giyim. Anadolu Üniversitesi Anadolu Sanat Dergisi, (12), 16-27.
  • Blázquez, M. (2014). Fashion shopping in multichannel retail: The role of technology in enhancing the customer experience. International Journal of Electronic Commerce, 18(4), 97-116.
  • Bolderston, A. (2008). Writing an effective literature review. Journal of Medical Imaging and Radiation Sciences, 39(2), 86-92. https://doi.org/10.1016/j.jmir.2008.04.009
  • Boyd, C. (2017). Five ways fashion brands are using AI for personalization. Clickz. https://www.clickz.com/five-ways-fashion-brands-are-using-aiforpersonalization/112558.
  • Brown, H. (2019, October 24). First look: inside Adidas’s ‘high street HQ’ flagship. Drapers. https://www.drapersonline.com/news/first-look-inside-adidass-high-street-hq-flagship
  • Callahan, J. L. (2010). Constructing a manuscript: Distinguishing integrative literature reviews and conceptual and theory articles. Human Resource Development Review, 9(3), 300-304. https://doi.org/10.1177/1534484310371492
  • Chatbot Ai. (n.d.). Trending ai chatbot 2023. Retrieved April 2, 2024, from https://chatbotai.one/
  • Chitrakorn, K. (2021, December 7). What influencer marketing looks like in the metaverse. https://www.voguebusiness.com/technology/what-influencer-marketing-looks-like-in-the-metaverse
  • Christou, L. (2024, July 15). Artificial intelligence in fashion: Reshaping the entire industry. 3DLOOK. https://3dlook.ai/content-hub/artificial-intelligence-in-fashion/
  • Chung, M., Ko, E., Joung, H., & Kim, S. J. (2020). Chatbot e-service and customer satisfaction regarding luxury brands. Journal of Business Research, 117, 587-595.
  • Craig, A. B. (2013). Understanding augmented reality: Concepts and applications. Morgan Kaufmann Publishers.
  • Crouch, G. (2019, August 11). Computer avatar Miquela models for Prada and is worth £100million. Dailymail. https://www.dailymail.co.uk/news/article-7345299/Computer-avatar-Miquela-Sousa-models-Prada-worth-100million.html
  • De Marco, A., Cagliano, A. C., Nervo, M. L., & Rafele, C. (2012). Using system dynamics to assess the impact of RFID technology on retail operations. International Journal of Production Economics, 135(1), 333-344.
  • Duran, M., (2013), Pazarlama iletişimi açısından hedef kitle. Danişmend. http://danismend.com/kategori/altkategori/pazarlama-iletisimiacisindan-hedef-kitle/
  • Easey, M. (Ed.). (2009). Fashion marketing. John Wiley & Sons.
  • Ertürk, N., Varol, E., Şahin, Y., Dursun, Ö. G. D. Ö., Üreyen, M. E., & Arslan, C. (2013). Moda tasarımı. Açık Öğretim Fakültesi Anadolu Üniversitesi Yayınları.
  • Fashion Retail Academy. (March 1,2023). How artificial ıntelligence ıs used ın the fashion ındustry. https://www.fashionretailacademy.ac.uk/news/how-artificial-intelligence-is-used-in-the-fashion-industry Future Visual. (n.d.). VR marketing – benefits and examples. Retrieved April 5, 2024, from https://www.futurevisual.com/blog/vr-marketing/
  • Hagger, M. S. (2012). What makes a ‘good’ review article? Some reflections and recommendations. Health Psychology Review, 6(2), 141-146. https://doi.org/10.1080/17437199.2012.705556
  • Hakko, C. (1983), Moda Olgusu. Vakko Yayınları.
  • Herdman, E. (2006). Derleme makale yazımında, konferans ve bildiri sunumu hazırlamada pratik bilgiler. Hemşirelikte Eğitim ve Araştırma Dergisi, 3(1), 2-4.
  • Hsu, C. L., & Lin, J. C. C. (2023). Understanding the user satisfaction and loyalty of customer service chatbots. Journal of Retailing and Consumer Services, 71, 103211.
  • Imma Gram [@imma.gram]. Air Jordan one shoe lights up the future one step forward brings me to it. (2022, May 18). [Photograph]. Instagram. https://www.instagram.com/imma.gram/p/CdsfDOUrs9V/?img_index=1,2022
  • Intelistyle. (n.d.). Fashion chatbots. Do they really work? Retrieved April 5, 2024, from https://www.intelistyle.com/fashion-chatbots-do-they-really-work/
  • Iwagami, M. (2002). Fashion: A history from the 18th tothe 20th century. Kyoto Costume Institute.
  • İçten, T., & Bal, G. (2017). Artırılmış gerçeklik üzerine son gelişmelerin ve uygulamaların incelenmesi. Gazi University Journal of Science Part C: Design and Technology, 5(2), 111-136.
  • Kent, A., Dennis, C., Cano, M. B., Helberger, E., & Brakus, J. (2018). Branding, marketing, and design: Experiential in-store digital environments. In Fashion and Textiles: Breakthroughs in Research and Practice (pp. 275-298). IGI Global.
  • Kuruüzümcü, R. (2007). Bir dijital ortam ve sanat formu olarak sanal gerçeklik. Sanat Dergisi, (12), 93-96.
  • Landim, A. R. D. B., Pereira, A. M., Vieira, T., de B. Costa, E., Moura, J. A. B., Wanick, V., & Bazaki, E. (2022). Chatbot design approaches for fashion E-commerce: An interdisciplinary review. International Journal of Fashion Design, Technology and Education, 15(2), 200-210.
  • Lievendag, N. (2017, July 6). The amazon echo look has a realsense depth sensor- basıcally a 3d scanner. 3D Scan Expert. https://3dscanexpert.com/news/amazon-echo-look-realsense-depth-sensor-basically-3d-scanner/
  • Lloyd, I. (2022, June 14). VR marketing – benefits and examples. Future Visual. https://www.futurevisual.com/blog/vr-marketing/
  • Luce, L. (2018). Artificial intelligence for fashion: How AI is revolutionizing the fashion industry. Apress.
  • Mungadze, S. (2021, May 21). Avatar Company guns for ballooning virtual influencer market. Itweb. https://www.itweb.co.za/article/avatar-company-guns-for-ballooning-virtual-influencer-market/rW1xL759oOY7Rk6m
  • Murtarelli, G., Collina, C., & Romenti, S. (2023). “Hi! How can I help you today?”: Investigating the quality of chatbots–millennials relationship within the fashion industry. The TQM Journal, 35(3), 719-733.
  • Nabiyev, V. V. (2012). Yapay zeka: İnsan-bilgisayar etkileşimi. Seçkin Yayıncılık.
  • Pantano, E., Pedeliento, G., & Christodoulides, G. (2022). A strategic framework for technological innovations in support of the customer experience: A focus on luxury retailers. Journal of Retailing and Consumer Services, 66, 102959.
  • Rallapalli, S., Ganesan, A., Chintalapudi, K., Padmanabhan, V. N., & Qiu, L. (2014, September). Enabling physical analytics in retail stores using smart glasses. In Proceedings of the 20th annual international conference on Mobile computing and networking (pp. 115-126).
  • Rasmussen, M. (2021, November 4). 4 Reasons brands love to work with virtual ınfluencers. Virtual Humans. https://www.virtualhumans.org/article/4-reasons-brands-love-to-work-with-virtual-influencers
  • Rasmussen, M. (2022, March 17). Why Puma chose virtual ınfluencers to advertise their new Kosmo Rider shoe. Virtual Humans. https://www.virtualhumans.org/article/why-puma-chose-virtual-influencers-to-advertise-their-new-kosmo-rider-shoe
  • Roussos, G. (2006). Enabling RFID in retail. IEEE Computer, 39(3), 25-30.
  • Ruan, Y., & Mezei, J. (2022). When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type. Journal of Retailing and Consumer Services, 68, 103059.
  • Savastano, M., Barnabei, R., & Ricotta, F. (2016, January). Going online while purchasing offline: An explorative analysis of omnichannel shopping behaviour in retail settings. In Proceedings of the international marketing trends conference (Vol. 1, p. 22).
  • Shaul, B. (2023, March 31). Tommy Hilfiger lets shoppers try on clothes in ar with zero10. Adweek. https://www.adweek.com/creativity/tommy-hilfiger-try-on-clothes-with-zero10/
  • Storyclash. (2024, August 13). Top 10 virtual influencers in 2024. https://www.storyclash.com/blog/en/virtual-influencers/
  • Svendsen, L. (2008). Moda ve sanat. (U. Apak, Trans.). Sanat Dünyamız Dergisi, 107, 87 109.
  • Şahin, E., & Kaya, F. (2019). Pazarlamada yeni dönem endüstri 4.0, yapay zekâ ve akıllı asistanlar. Çizgi Kitabevi.
  • Tuğal, S. A. (2018). Oluşum süreci içinde dijital sanat. Hayalperest Yayınevi.
  • Tunalı, İ. (2004). Tasarım Felsefesine Giriş. Yapı Yayınları.
  • Virtual Humans. (n.d.) About the virtual influencer. Retrieved September 27, 2024, from https://www.virtualhumans.org/human/imma-gram
  • Wright, B. (2022, May 27). H&M Group pilots smart mirrors in Cos US stores. Just Style. https://www.just-style.com/news/hm-group-pilots-smart-mirrors-in-cos-us-stores/
  • Yılmaz, I. (2023, July 21). Modanın "yapay” hâli. Vouge. https://vogue.com.tr/tech/modanin-yapay-hali
Year 2024, , 233 - 258, 29.10.2024
https://doi.org/10.53048/johass.1468717

Abstract

References

  • Allal-Chérif, O., Puertas, R., & Carracedo, P. (2024). Intelligent influencer marketing: How AI-powered virtual influencers outperform human influencers. Technological Forecasting and Social Change, 200, 123113.
  • Amendola, C., Calabrese, M., & Caputo, F. (2018). Fashion companies and customer satisfaction: A relation mediated by Information and Communication Technologies. Journal of Retailing and Consumer Services, 43, 251-257.
  • Aslam, U. (2023). Understanding the usability of retail fashion brand chatbots: Evidence from customer expectations and experiences. Journal of Retailing and Consumer Services, 74, 103377.
  • Audaces. (2023, July 19). Discover all about the intersection of fashion and virtual reality. https://audaces.com/en/blog/fashion-virtual-reality
  • Aviso, A. (2023, August 3). Virtual reality (vr) in retail: Guide with examples. Fit Small Business. https://fitsmallbusiness.com/virtual-reality-in-retail/
  • Azuma, R. T. (1997). A survey of augmented reality. Presence: Teleoperators & Virtual environments, 6(4), 355-385.
  • Baklanov, N. (2022, December 21). Instagram’s Top 20 Virtual Influencers in 2022. https://hypeauditor.com/blog/the-top-virtual-instagram-influencers-in-2022/
  • Bilgen, S. (2002). Moda ve giyim. Anadolu Üniversitesi Anadolu Sanat Dergisi, (12), 16-27.
  • Blázquez, M. (2014). Fashion shopping in multichannel retail: The role of technology in enhancing the customer experience. International Journal of Electronic Commerce, 18(4), 97-116.
  • Bolderston, A. (2008). Writing an effective literature review. Journal of Medical Imaging and Radiation Sciences, 39(2), 86-92. https://doi.org/10.1016/j.jmir.2008.04.009
  • Boyd, C. (2017). Five ways fashion brands are using AI for personalization. Clickz. https://www.clickz.com/five-ways-fashion-brands-are-using-aiforpersonalization/112558.
  • Brown, H. (2019, October 24). First look: inside Adidas’s ‘high street HQ’ flagship. Drapers. https://www.drapersonline.com/news/first-look-inside-adidass-high-street-hq-flagship
  • Callahan, J. L. (2010). Constructing a manuscript: Distinguishing integrative literature reviews and conceptual and theory articles. Human Resource Development Review, 9(3), 300-304. https://doi.org/10.1177/1534484310371492
  • Chatbot Ai. (n.d.). Trending ai chatbot 2023. Retrieved April 2, 2024, from https://chatbotai.one/
  • Chitrakorn, K. (2021, December 7). What influencer marketing looks like in the metaverse. https://www.voguebusiness.com/technology/what-influencer-marketing-looks-like-in-the-metaverse
  • Christou, L. (2024, July 15). Artificial intelligence in fashion: Reshaping the entire industry. 3DLOOK. https://3dlook.ai/content-hub/artificial-intelligence-in-fashion/
  • Chung, M., Ko, E., Joung, H., & Kim, S. J. (2020). Chatbot e-service and customer satisfaction regarding luxury brands. Journal of Business Research, 117, 587-595.
  • Craig, A. B. (2013). Understanding augmented reality: Concepts and applications. Morgan Kaufmann Publishers.
  • Crouch, G. (2019, August 11). Computer avatar Miquela models for Prada and is worth £100million. Dailymail. https://www.dailymail.co.uk/news/article-7345299/Computer-avatar-Miquela-Sousa-models-Prada-worth-100million.html
  • De Marco, A., Cagliano, A. C., Nervo, M. L., & Rafele, C. (2012). Using system dynamics to assess the impact of RFID technology on retail operations. International Journal of Production Economics, 135(1), 333-344.
  • Duran, M., (2013), Pazarlama iletişimi açısından hedef kitle. Danişmend. http://danismend.com/kategori/altkategori/pazarlama-iletisimiacisindan-hedef-kitle/
  • Easey, M. (Ed.). (2009). Fashion marketing. John Wiley & Sons.
  • Ertürk, N., Varol, E., Şahin, Y., Dursun, Ö. G. D. Ö., Üreyen, M. E., & Arslan, C. (2013). Moda tasarımı. Açık Öğretim Fakültesi Anadolu Üniversitesi Yayınları.
  • Fashion Retail Academy. (March 1,2023). How artificial ıntelligence ıs used ın the fashion ındustry. https://www.fashionretailacademy.ac.uk/news/how-artificial-intelligence-is-used-in-the-fashion-industry Future Visual. (n.d.). VR marketing – benefits and examples. Retrieved April 5, 2024, from https://www.futurevisual.com/blog/vr-marketing/
  • Hagger, M. S. (2012). What makes a ‘good’ review article? Some reflections and recommendations. Health Psychology Review, 6(2), 141-146. https://doi.org/10.1080/17437199.2012.705556
  • Hakko, C. (1983), Moda Olgusu. Vakko Yayınları.
  • Herdman, E. (2006). Derleme makale yazımında, konferans ve bildiri sunumu hazırlamada pratik bilgiler. Hemşirelikte Eğitim ve Araştırma Dergisi, 3(1), 2-4.
  • Hsu, C. L., & Lin, J. C. C. (2023). Understanding the user satisfaction and loyalty of customer service chatbots. Journal of Retailing and Consumer Services, 71, 103211.
  • Imma Gram [@imma.gram]. Air Jordan one shoe lights up the future one step forward brings me to it. (2022, May 18). [Photograph]. Instagram. https://www.instagram.com/imma.gram/p/CdsfDOUrs9V/?img_index=1,2022
  • Intelistyle. (n.d.). Fashion chatbots. Do they really work? Retrieved April 5, 2024, from https://www.intelistyle.com/fashion-chatbots-do-they-really-work/
  • Iwagami, M. (2002). Fashion: A history from the 18th tothe 20th century. Kyoto Costume Institute.
  • İçten, T., & Bal, G. (2017). Artırılmış gerçeklik üzerine son gelişmelerin ve uygulamaların incelenmesi. Gazi University Journal of Science Part C: Design and Technology, 5(2), 111-136.
  • Kent, A., Dennis, C., Cano, M. B., Helberger, E., & Brakus, J. (2018). Branding, marketing, and design: Experiential in-store digital environments. In Fashion and Textiles: Breakthroughs in Research and Practice (pp. 275-298). IGI Global.
  • Kuruüzümcü, R. (2007). Bir dijital ortam ve sanat formu olarak sanal gerçeklik. Sanat Dergisi, (12), 93-96.
  • Landim, A. R. D. B., Pereira, A. M., Vieira, T., de B. Costa, E., Moura, J. A. B., Wanick, V., & Bazaki, E. (2022). Chatbot design approaches for fashion E-commerce: An interdisciplinary review. International Journal of Fashion Design, Technology and Education, 15(2), 200-210.
  • Lievendag, N. (2017, July 6). The amazon echo look has a realsense depth sensor- basıcally a 3d scanner. 3D Scan Expert. https://3dscanexpert.com/news/amazon-echo-look-realsense-depth-sensor-basically-3d-scanner/
  • Lloyd, I. (2022, June 14). VR marketing – benefits and examples. Future Visual. https://www.futurevisual.com/blog/vr-marketing/
  • Luce, L. (2018). Artificial intelligence for fashion: How AI is revolutionizing the fashion industry. Apress.
  • Mungadze, S. (2021, May 21). Avatar Company guns for ballooning virtual influencer market. Itweb. https://www.itweb.co.za/article/avatar-company-guns-for-ballooning-virtual-influencer-market/rW1xL759oOY7Rk6m
  • Murtarelli, G., Collina, C., & Romenti, S. (2023). “Hi! How can I help you today?”: Investigating the quality of chatbots–millennials relationship within the fashion industry. The TQM Journal, 35(3), 719-733.
  • Nabiyev, V. V. (2012). Yapay zeka: İnsan-bilgisayar etkileşimi. Seçkin Yayıncılık.
  • Pantano, E., Pedeliento, G., & Christodoulides, G. (2022). A strategic framework for technological innovations in support of the customer experience: A focus on luxury retailers. Journal of Retailing and Consumer Services, 66, 102959.
  • Rallapalli, S., Ganesan, A., Chintalapudi, K., Padmanabhan, V. N., & Qiu, L. (2014, September). Enabling physical analytics in retail stores using smart glasses. In Proceedings of the 20th annual international conference on Mobile computing and networking (pp. 115-126).
  • Rasmussen, M. (2021, November 4). 4 Reasons brands love to work with virtual ınfluencers. Virtual Humans. https://www.virtualhumans.org/article/4-reasons-brands-love-to-work-with-virtual-influencers
  • Rasmussen, M. (2022, March 17). Why Puma chose virtual ınfluencers to advertise their new Kosmo Rider shoe. Virtual Humans. https://www.virtualhumans.org/article/why-puma-chose-virtual-influencers-to-advertise-their-new-kosmo-rider-shoe
  • Roussos, G. (2006). Enabling RFID in retail. IEEE Computer, 39(3), 25-30.
  • Ruan, Y., & Mezei, J. (2022). When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type. Journal of Retailing and Consumer Services, 68, 103059.
  • Savastano, M., Barnabei, R., & Ricotta, F. (2016, January). Going online while purchasing offline: An explorative analysis of omnichannel shopping behaviour in retail settings. In Proceedings of the international marketing trends conference (Vol. 1, p. 22).
  • Shaul, B. (2023, March 31). Tommy Hilfiger lets shoppers try on clothes in ar with zero10. Adweek. https://www.adweek.com/creativity/tommy-hilfiger-try-on-clothes-with-zero10/
  • Storyclash. (2024, August 13). Top 10 virtual influencers in 2024. https://www.storyclash.com/blog/en/virtual-influencers/
  • Svendsen, L. (2008). Moda ve sanat. (U. Apak, Trans.). Sanat Dünyamız Dergisi, 107, 87 109.
  • Şahin, E., & Kaya, F. (2019). Pazarlamada yeni dönem endüstri 4.0, yapay zekâ ve akıllı asistanlar. Çizgi Kitabevi.
  • Tuğal, S. A. (2018). Oluşum süreci içinde dijital sanat. Hayalperest Yayınevi.
  • Tunalı, İ. (2004). Tasarım Felsefesine Giriş. Yapı Yayınları.
  • Virtual Humans. (n.d.) About the virtual influencer. Retrieved September 27, 2024, from https://www.virtualhumans.org/human/imma-gram
  • Wright, B. (2022, May 27). H&M Group pilots smart mirrors in Cos US stores. Just Style. https://www.just-style.com/news/hm-group-pilots-smart-mirrors-in-cos-us-stores/
  • Yılmaz, I. (2023, July 21). Modanın "yapay” hâli. Vouge. https://vogue.com.tr/tech/modanin-yapay-hali
There are 57 citations in total.

Details

Primary Language English
Subjects Artificial Intelligence (Other)
Journal Section Research Article
Authors

Başak Boğday Sayğılı 0000-0001-8302-7935

Cansel Dilber 0009-0003-2162-9756

Publication Date October 29, 2024
Submission Date April 15, 2024
Acceptance Date October 29, 2024
Published in Issue Year 2024

Cite

APA Boğday Sayğılı, B., & Dilber, C. (2024). Use of Artificial Intelligence in Fashion Sales Techniques. Journal of Human and Social Sciences, 7(2), 233-258. https://doi.org/10.53048/johass.1468717

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