Bibliometric Analysis of Turnover Studies in the Tourism Context: Web of Science Sample

Year 2022, Volume: 4 Issue: 2, 84 - 107, 31.12.2022

Selen Uygungil Erdoğan , Aslı Özge Özgen Çiğdemli

https://doi.org/10.51525/johti.1191890

Cited By: 3

Abstract

The competitive environment in the tourism sector forces managers to hire high-performing employees and to ensure the continuity of employees in the business. Although employee turnover is an issue that has been emphasized intensively in the tourism literature, bibliometric studies based on previous scientific research on turnover do not exist in the tourism field. Within this context, the main purpose of the current research is to examine turnover studies in the tourism context using bibliometric analysis. The studies examined within the framework of the research have been obtained from the Web of Science (WoS) academic database. 180 studies have been analyzed using the VOSviewer software. As a result of the analysis, it has been found that 142 studies related to turnover were on the hospitality, entertainment, sports and tourism category, 67 studies on the management category, and 17 studies on the business category. It was detected that a total of 438 authors have conducted research about turnover and "job satisfaction", "hospitality", “hotel” and “tourism and hospitality” concepts are frequently used with turnover. The keyword Turkey has been used three times and the most cited paper is "Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus" by Zopiatis, Constanti and Theocharous (2014) with 173 citations. It has been detected that the countries with the highest number of published studies are China, Turkey, and England, respectively. It is anticipated that the research will both facilitate the identification of new research topics on the subject and contribute to the screening of the literature.

Keywords

Tourism, Turnover, Bibliometric Analysis, VOSviewer

Turizm Bağlamında İşgören Devri (Turnover) Çalışmalarının Bibliyometrik Analizi: Web of Science Örneği

Abstract

Turizm sektöründeki rekabetçi ortam, yöneticileri, performansı yüksek çalışanları işe almaya ve çalışanların işletmedeki sürekliliğini sağlamaya yöneltmektedir. Bu açıdan işgören devri, turizm yazınında üzerinde önemle durulan ve yoğun olarak araştırılmasına rağmen, bu konuda daha önce yapılmış bilimsel çalışmaları bibliyometrik açıdan ele alan bir çalışmaya rastlanılmamıştır. Bu bağlamda mevcut araştırmanın temel amacı turizm işletmelerinde işgören devri makale çalışmalarının bibliyometrik analiz aracılığı ile ayrıntılı olarak incelenmesidir. Araştırma çerçevesinde incelenen çalışmalar Web of Science (WoS) akademik veri tabanından elde edilmiş, verilerin analizinde VOSviewer programından faydalanılmıştır. Bu kapsamda 180 adet makale çalışması analize dahil edilmiştir. Gerçekleştirilen analiz sonucunda işgören devri konusunda yapılan çalışmaların 142’sinin ağırlama, eğlence, spor ve turizm kategorisinde, 67’sinin yönetim kategorisinde, 17’sinin ise işletme kategorisinde ve toplam 438 farklı yazar tarafından araştırıldığı, “iş tatmini”, “ağırlama”, “otel”, “turizm ve ağırlama endüstrisi” anahtar kelimeleri ile sıklıkla kullanıldığı, Türkiye anahtar kelimesine 3 kez rastlanıldığı, en çok atıf alan eserin 173 atıf ile Zopiatis, Constanti ve Theocharous (2014)’un “Job Involvement, Commitment, Satisfaction and Turnover: Evidence from Hotel Employees in Cyprus” başlıklı çalışması olduğu, en çok çalışma yayınlanan ülkelerin sırasıyla Çin, Türkiye ve İngiltere olduğu belirlenmiştir. Çalışmanın, hem konuya ilişkin yeni araştırma temalarının tespit edilmesinde kolaylık sağlayacağı hem de yazındaki durum tespiti yapılması açısından katkı yaratabileceği öngörülmektedir. 

Keywords

Turizm, İşgören Devri, Bibliyometrik Analiz, Vosviewer

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