Digitalization Policies in The European Union and The Metaverse Implications for The Tourism Sector

Year 2025, Volume: 6 Issue: 2, 138 - 157, 28.12.2025

Kübra Çelik Kılıç , Fatma Füsun İstanbullu Dinçer , Mithat Dinçer

https://doi.org/10.58768/joinntt.1832174

Abstract

This study aims to examine the historical development of the European Union’s digitalization policies and their impacts on metaverse-based transformations in the tourism sector. Conducted through a qualitative literature review method, the research chronologically analyses key policy documents such as the Bangemann Report (1994), the e-Europe action plans, the i2010 European Information Society Strategy (2005), the Digital Single Market, the 2030 Digital Compass, and the Declaration on Digital Rights. The findings reveal that the European Union positions digitalization as a critical strategic domain in terms of economic competitiveness, sustainable growth, social inclusion, and the strengthening of digital sovereignty. It has been determined that digitalization has created a significant transformation in the tourism sector through innovative applications such as online reservation systems, augmented and virtual reality implementations, artificial intelligence-based personalized services, and data-driven marketing. Furthermore, metaverse technology has been found to offer strategic potential for the digitalization of cultural heritage, the diversification of destination experiences, the enhancement of customer satisfaction, and the development of new business models. It has also been identified that the European Union supports this transformation through infrastructure and financial mechanisms such as Horizon Europe and the Digital Europe Programme. The study concludes that the European Union’s digitalization policies guide the digital transformation process of tourism and provide strategic implications for Türkiye.

Keywords

European Union , Digitalization , Metaverse , Tourism , Digital Transformation

Avrupa Birliği Dijitalleşme Politikaları ve Metaverse'ün Turizm Sektörüne Yansımaları

Abstract

Bu çalışma, Avrupa Birliği’nin dijitalleşme politikalarının tarihsel gelişimini ve bu politikaların turizm sektöründe metaverse tabanlı dönüşümlere etkilerini incelemeyi amaçlamaktadır. Nitel bir literatür taraması yöntemiyle yürütülen araştırmada, Bangemann Raporu (1994), e-Avrupa Eylem Planları, i2010 Avrupa Bilgi Toplumu Stratejisi (2005), Dijital Tek Pazar, 2030 Dijital Pusula ve Dijital Haklar Bildirgesi gibi temel politika belgeleri kronolojik olarak analiz edilmiştir. Bulgular, Avrupa Birliği’nin dijitalleşmeyi ekonomik rekabet gücü, sürdürülebilir büyüme, toplumsal kapsayıcılık ve dijital egemenliğin güçlendirilmesi açısından kritik bir stratejik alan olarak konumlandırdığını göstermektedir. Dijitalleşmenin turizm sektöründe çevrimiçi rezervasyon sistemleri, artırılmış ve sanal gerçeklik uygulamaları, yapay zekâ destekli kişiselleştirilmiş hizmetler ve veri odaklı pazarlama gibi yenilikçi uygulamalarla önemli bir dönüşüm yarattığı belirlenmiştir. Ayrıca, metaverse teknolojisinin kültürel mirasın dijitalleştirilmesi, destinasyon deneyimlerinin çeşitlendirilmesi, müşteri memnuniyetinin artırılması ve yeni iş modellerinin geliştirilmesi açısından stratejik bir potansiyel sunduğu görülmektedir. Avrupa Birliği’nin Horizon Europe ve Digital Europe Programme gibi fonlama mekanizmalarıyla bu dönüşümü altyapı ve finansman yönlerinden desteklediği saptanmıştır. Çalışma, Avrupa Birliği’nin dijitalleşme politikalarının turizmin dijital dönüşüm sürecine yön verdiğini ve Türkiye için stratejik çıkarımlar sunduğunu ortaya koymaktadır.

Keywords

Avrupa Birliği , Dijitalleşme , Metaverse , Turizm , Dijital Dönüşüm

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