Employees’ perceptions of workplace gossip in the hospitality industry

Kurtuluş Karamustafa; Pembe Ülker; Mustafa Ülker; Mehmet Umur

doi:10.31822/jomat.2024-9-1-37

EN ZH

Öz

Employees’ perceptions of workplace gossip in the hospitality industry

Abstract

This study provides insights on gossip related organizational communication in the context of hospitality businesses and reveals the relationship between employees’ personal attitude for gossip and their perception of workplace gossip. A quantitative research approach was adopted, and data were collected from 451 hotel employees through the survey. The relationships were examined by using path analyzes through the AMOS program. Findings show that managerial gossip attitude influences perception of workplace gossip dimensions (comparison and exaggeration, fun and entertainment, physical appearance, flow of social-information, managerial, and sublimation). This study differs from similar studies in related field as it examines how employees perceive gossip in the work environment through their individual attitudes towards gossip.

Keywords

Gossip , Informal communication , Workplace gossip , Employee perception

酒店业员工对工作场所流言蜚语的看法

Öz

本研究深入探讨了酒店业中与流言蜚语相关的组织沟通，揭示了员工对流言蜚语的个人态度与他们对工作场所流言蜚语的感知之间的关系。研究采用定量研究方法，通过调查收集了 451 名酒店员工的数据。通过 AMOS 程序使用路径分析对两者之间的关系进行了研究。研究结果表明，管理者的流言态度会影响员工对职场流言维度（比较和夸大、趣味和娱乐、外貌、社交信息流、管理和升华）的感知。本研究与相关领域的类似研究不同，它通过员工个人对流言蜚语的态度，研究员工如何看待工作环境中的流言蜚语。

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Details

Primary Language

English

Subjects

Tourism (Other)

Journal Section

Research Article

Authors

Kurtuluş Karamustafa
0000-0002-6581-6276
Türkiye

Pembe Ülker
0000-0002-1017-7200
Türkiye

Mustafa Ülker ^*
0000-0001-7824-605X
Türkiye

Mehmet Umur
0000-0001-8996-3687
Türkiye

Early Pub Date

September 21, 2023

Publication Date

April 30, 2024

Submission Date

April 3, 2023

Acceptance Date

September 21, 2023

Published in Issue

Year 2024 Volume: 9 Number: 1

DOI

https://doi.org/10.31822/jomat.2024-9-1-37

IZ

https://izlik.org/JA64CL62LW

APA

Karamustafa, K., Ülker, P., Ülker, M., & Umur, M. (2024). Employees’ perceptions of workplace gossip in the hospitality industry. Journal of Multidisciplinary Academic Tourism, 9(1), 37-50. https://doi.org/10.31822/jomat.2024-9-1-37

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