THE EFFECTS OF DIGITAL TRANSFORMATION AND INTELLECTUAL CAPITAL ON ORGANIZATIONAL RESILIENCE IN THE HEALTHCARE INDUSTRY

Abstract

In today's rapidly changing business world, influenced by globalization, organizations are facing increased volatility and uncertainty, leading to frequent encounters with crises and unexpected situations. This emphasizes the growing importance of organizational resilience. Digital transformation is seen as a crucial strategy for organizations to enhance their resilience. This need for digital transformation is equally important for healthcare organizations to adapt to the digital age and sustain their organizational resilience. Digital transformation in the healthcare industry involves the incorporation and management of the latest digital technologies into healthcare systems. However, there is a limited amount of empirical research on digital transformation and organizational resilience in the healthcare industry, as well as on the impact of intellectual capital on organizational resilience. This study aims to explore the influence of digital transformation on organizational resilience in the healthcare industry in Türkiye and the role of intellectual capital in this relationship. The study adopts a quantitative research method utilizing a structured questionnaire. The sample comprises 204 healthcare personnel from various types of hospitals. Regression analyses using three-step mediation analyses were conducted, and a Sobel test was performed for further analysis to assess the significance of the mediation effect. The results of the analyses indicated that digital transformation has a positive impact on the resilience of organizations in the healthcare industry, and that intellectual capital has a partially mediating effect in this relationship.

Keywords

• Organizational resilience
• digital transformation
• intellectual capital
• healthcare

SAĞLIK SEKTÖRÜNDE DİJİTAL DÖNÜŞÜMÜN VE ENTELEKTÜEL SERMAYENİN ORGANİZASYONEL DAYANIKLILIK ÜZERİNDEKİ ETKİLERİ

Abstract

Günümüzün, küreselleşmenin etkisiyle hızlı değişim gösteren iş dünyasında, organizasyonlar giderek artan değişkenlik ve belirsizlikle karşı karşıya kalmakta, bu da krizlerle ve beklenmedik durumlarla daha sık karşılaşılmasına neden olmaktadır. Bu durum organizasyonel dayanıklılığın artan önemine dikkati çekmektedir. Organizasyonların dayanıklılıklarını sürdürebilmeleri için dijital dönüşümün etkili bir strateji olduğu düşünülmektedir. Bu dijital dönüşüm ihtiyacı, sağlık kuruluşlarının da dijital çağa uyum sağlamaları ve kurumsal dayanıklılıklarını sürdürebilmeleri açısından aynı derecede önemlidir. Sağlık sektöründe dijital dönüşüm, sağlık sistemlerinde en son dijital teknolojilerin benimsenmesi ve yönetilmesini ifade etmektedir. Ancak sağlık sektöründe dijital dönüşüm ve örgütsel dayanıklılığın yanı sıra entelektüel sermayenin örgütsel dayanıklılık üzerindeki etkisine ilişkin sınırlı sayıda ampirik araştırma bulunmaktadır. Bu çalışma, Türkiye'de sağlık sektöründe dijital dönüşümün örgütsel dayanıklılığa etkisini ve bu ilişkide entelektüel sermayenin rolünü araştırmayı amaçlamaktadır. Çalışma, yapılandırılmış bir anket kullanan nicel bir araştırma yöntemini benimsemiştir. Örneklem çeşitli hastane türlerinde görev yapan 204 sağlık personelinden oluşmaktadır. Regresyon analizleri üç aşamalı aracılık analizleri kullanılarak gerçekleştirilmiş olup, ileri analiz olarak aracılık etkisinin anlamlılığını kontrol etmek amacıyla Sobel testi yapılmıştır. Analizlerin sonuçları, dijital dönüşümün sağlık sektöründeki organizasyonların dayanıklılığı üzerinde olumlu bir etkisi olduğunu ve entelektüel sermayenin bu ilişkide kısmi aracılık etkisinin olduğunu göstermiştir.

Keywords

• Organizasyonel dayanıklılık
• dijital dönüşüm
• entelektüel sermaye
• sağlık

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