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TÜRK VE AVRUPA HAVA YOLU ŞİRKETLERİ İÇİN ÜST YÖNETİMDE GÜVENİN ÖNEMİ - KARŞILAŞTIRMALI BİR ARAŞTIRMA

Year 2022, Volume: 7 Issue: 2, 281 - 297, 26.12.2022
https://doi.org/10.54452/jrb.996930

Abstract

Bu çalışmanın amacı, üst yönetime duyulan güvenin, üst yönetim iletişimi ile işten ayrılma niyeti arasında ve üst yönetim iletişimi ile duygusal bağlılık arasında aracılık etkisinin olup olmadığını test etmektir. Çalışmanın diğer bir amacı da üst yönetime duyulan güvenin algılanan iş stresi ile işten ayrılma niyeti arasındaki ilişkide düzenleyici bir etkisinin olup olmadığını test etmektir. Türkiye ve Avrupa'da görev yapan 729 havayolu personelinden oluşan bir örneklemden elde edilen verilerden yola çıkılarak elde edilen bulgular, üst yönetime duyulan güvenin, üst yönetim iletişimi ile işten ayrılma niyeti ve üst yönetimin iletişimi ile duygusal bağlılık arasındaki ilişkide tam aracılık etkisine sahip olduğunu ortaya koymaktadır. Ayrıca sonuçlar, Türkiye örnekleminde üst yönetime duyulan güvenin, algılanan iş stresi ile işten ayrılma niyeti arasındaki ilişkide aracılılık etkisi olduğunu ortaya koymaktadır. Çalışmanın bulgularını göz önünde bulundurarak yönetsel ve pratik çıkarımlar sağlanmaktadır.

References

  • Alexandrov, A., Babakus, E., &Yavas, U. (2007). The effects of perceived management concern for frontline employees and customers on turnover intentions moderating role of employment status. Journal of Service Research, 9(4), 356-371.
  • Angle, H. L. & Perry, J. L. (1981). An Empirical Assessment of Organizational Commitment and Organizational Effectiveness. Administrative Science Quarterly, 26(1), 1-13.
  • Arasli, H., & Tumer, M. (2008). Nepotism, favoritism and cronyism: A study of their effects on job stress and job satisfaction in the banking industry of North Cyprus. Social Behavior and Personality: An International Journal, 36, 1237-1250.
  • Argyris, C. (1964). Integrating the individual and the organization. New York: Wiley.
  • Batt, R. (2002). Managing customer services: human resource practices, quit rates, and sales growth. Academy of Management Journal, 45, 587‐97.
  • Bishop, J. W., Scott, K. D., & Burroughs, S. M. (2000). Support, commitment, and employee outcomes in a team environment. Journal of Management, 26(6), 1113-1132. Bluedorn, A. C. (1982). A unified model of turnover from organizations. Human Relations, 35(2), 135-153.
  • Chen, C. F. & Kao, Y. L. (2011). The antecedents and consequences of job stress of flight attendants - Evidence from Taiwan. Journal of Air Transport Management, 17(4), 253-255.
  • Chen, C. F. & Kao, Y. L. (2012). Investigating the antecedents and consequences of burnout and isolation among flight attendants. Tourism Management, 33(4), 868-874.
  • Chen, J. C. & Silverthorne, C., (2008). The impact of locus of control on job stress, job performance and job satisfaction in Taiwan. Leadership and Organization Development Journal, 29(7), 572–582.
  • Cho, J. E., Choi, H. C., & Lee, W. J. (2014). An empirical investigation of the relationship between role stressors, emotional exhaustion and turnover intention in the airline industry. Asia Pacific Journal of Tourism Research, 19(9), 1023-1043.
  • Cook, J. & Wall, T. (1980). New work attitude measures of trust, organizational commitment and personal need nonfulfillment. Journal of Occupational Psychology, 53(1), 39–52.
  • Cooper, C. L. & Marshall, J. (1976). Occupational sources of stress: A review of the literature relating to coronary heart disease and mental ill health. Journal of Occupational Psychology, 49(1), 11-28.
  • Costigan, R. D., Itler, S. S., & Berman, J. J. (1998). A Multi-dimensional Study of Trust in Organizations. Journal of Managerial Issues, 10(3), 303–317.
  • Deci, E. L., Connell, J. P., & Ryan, R. M. (1989). Self-determination in a Work Organization. Journal of Applied Psychology, 74(4), 580-590.
  • Dirks, K. T. & Ferrin, D. L. (2001). The role of trust in organizational settings. Organization Science, 12, 450–67.
  • Dirks, K. T. & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628.
  • Donnellon, A., Gray, B, & Bougon, M. G. (1986). Communication, Meaning and Organized Action. Administrative Science Quarterly, 31, 43-55.
  • Driscoll, J. W. (1978). Trust and Participation in Organizational Decision Making as Predictors of Satisfaction. Academy of Management Journal, 21(1), 44-56.
  • Elci, M; Sener, İ., Aksoy, S., & Alpkan, L. (2012). The Impact of Ethical Leadership and Leadership Effectiveness on Employees’ Turnover Intention: The Mediating Role of Work-related Stress. Procedia - Social and Behavioral Sciences, 58 (2012), 289 – 297.
  • Elsbach, K. D. & Elofson, G. (2000). How the Packaging of Decision Explanations Affects Perceptions of Trustworthiness. Academy of Management Journal, 43(1), 80-89.
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
  • Gaither, C.A., Kahaleh, A. A., Doucette, W. R., Mott, D. A., Pederson, C. A., & Schommer, J. C. (2008). A modified model of pharmacists’ job stress: the role of organizational, extra-role, and individual factors on work-related outcomes. Research in Social and Administrative Pharmacy, 4(3), 231–243.
  • Gregson, R. (1990). Communication satisfaction: A path analytic study of accountants affiliated with CPA firms. Behavioral Research in Accounting, 2, 32-49.
  • Hamm, J. (2006). The Five Messages Leaders Must Manage. Harvard Business Review, 84(5), 114-123.
  • Hayes, A. F. (2012), PROCESS: A versatile computational tool for observed variable mediation, moderation, and conditional process modeling [White paper]. Retrieved from http://www.afhayes.com/ public/process2012.pdf
  • He, Y., Li, W., & Lai, K. K. (2011). Service climate, employee commitment and customer satisfaction: evidence from the hospitality industry in China. International Journal of Contemporary Hospitality Management, 23(5), 592-607.
  • Hersey, P. & Blanchard, K. H. (1988). Management of Organizational Behavior (5th ed.). New Jersey: Prentice-Hall Press.
  • Hunter, M. G., & Tan, F. B. (2006). Voluntary turnover decisions: reflective biographies of information systems professionals. In F. Niederman, & t. W. Ferratt (Eds.), IT Workers: Human Capital Issues in a Knowledge-based Environment (pp. 139-171). Greenwich, CN: IAP—Information Age Pub.
  • Hur, W. M., Moon, T. W., & Jun, J. K. (2013). The role of perceived organizational support on emotional labor in the airline industry. International Journal of Contemporary Hospitality Management, 25(1), 105-123.
  • IATA (2017). Economic performance of the airline industry. Retrieved from: https://www.iata.org/whatwedo/Documents/economics/IATA-Economic-Performance-of-the-Industry-mid-year-2017-report.pdf.
  • Ingram, T. N. & Lee, K. S. (1990). Sales Force Commitment and Turnover. Industrial Marketing Management, 19(2), 149-154.
  • Jou, R. C., Kuo, C. W., & Tang, M. L. (2013). A Study of Job Stress and Turnover Tendency Among. Air Traffic Controllers: The Mediating Effects of Job Satisfaction. Transportation Research Part E: Logistics and Transportation Review, 57, 95-104.
  • Karatepe, M. O. & Choubtarash, H. (2014). The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry. Journal of Air Transport Management, 40, 182-191.
  • Keinan, G. & Malach-Pines, A. (2007). Stress and burnout among prison personnel: Sources, outcomes, and intervention strategies. Criminal Justice and Behavior, 34, 380-398.
  • Kim, W. C. & Mauborgne, R. (1997). Fair process: managing in the knowledge economy. Harvard Business Review, 75(4), 65-75.
  • Lambert, E. & Hogan, N. (2009). A test of the importation and work environment models: The effects of work ethic, importance of money, and management views on the job satisfaction and organizational commitment of correctional staff. Journal of Crime and Justice, 32, 61-92.
  • Lambert, E., Jiang, S., & Hogan, N. (2008). The issue of trust in shaping the job stress, job satisfaction, and organizational commitment of correctional staff. Professional Issues in Criminal Justice, 3(4), 37-64.
  • Lum, L. Kervin, J. Clark, K. Reid, F., & Sirola, W. (1998). Explaining nursing turnover intent: job satisfaction, pay satisfaction or organizational commitment? Journal of Organizational Behavior, 19(3), 305-320.
  • Mahajan, A., Bishop, J. W., & Scott, D. (2012). Does trust in top management mediate top management communication, employee ınvolvement and organizational commitment relationships? Journal of Managerial Issues, 24(2), 173-190.
  • Mathieu, J. E., & Zajac, D. M. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 108(2), 171-194.
  • Mayer, R. C., Davis, J.H., & Schoormann, F. D. (1995). An integrative model of organisational trust. Academy of Management Review, 20(3), 709–734.
  • Mayer, R. C. & Gavin, M. B. (2005). Trust in management and performance: Who minds the shop while employees watch the boss? Academy of Management Journal, 48(5), 874-888.
  • McKnight, D. H., Philips, B., & Hardgrave, B. C. (2009). Which reduces IT turnover intention the most: workplace characteristics or job characteristics? Information & Management, 46(3), 167‐74.
  • Meyer, J. P., & Allen, N. J. (1997). Commitment in the workplace: Theory, research and application. Thousand Oaks, CA: Sage.
  • Mobley, W., Horner, O., & Hollingsworth, A. (1978). An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology, 63(4), 408-414.
  • Mowday, R. T., Steers, R., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14 (2), 224-247.
  • Ng., S.I., Sambasivan, M., & Zubaidah, S. (2011). Antecedents and outcomes of flight attendants’ job satisfaction. Journal of Air Transport Management, 17(5), 309-313. National Institute for Occupational Safety and Health (NIOSH) (1999). Stress at Work. DHHS Publication No. 99‐101. Cincinnati, OH.
  • Ortqvist, D. & Wincent, J. (2006). Prominent consequences of role stress: a meta analytic review. International Journal of Stress Management, 13 (4), 399–422.
  • Postmes, T., Tanis, M., & De Wit, B. (2001). Communication and Commitment in Organizations: A Social Identity Approach. Group Processes & Intergroup Relations, 4(3), 227-246.
  • Porter, L. W. & Steers, R. M. (1973). Organizational, work, and personal factors in employee turnover and absenteeism. Psychological Bulletin, 80(2), 151-176.
  • Renzl, B. (2006). Trust in management and knowledge sharing: The mediating effects of fear and knowledge documentation. Omega, 36(2), 206 – 220.
  • Rice, P. L. (1992). Stress and Health. Pacific Grove, California: Brooks/Cole Press.
  • Smidts, A., Pruyn, A. H., & Van Riel, C. B. M. (2001). The Impact of Employee Communication and Perceived External Prestige on Organizational Identification. Academy of Management Journal, 44(5), 1051 – 1062.
  • Stokes, A. & Kite, K. (2017). Flight stress: Stress, fatigue and performance in aviation. London: Routledge.
  • Tett, R. P. & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention and turnover: path analysis based on analytic findings. Personnel Psychology, 46(2), 259-93.
  • Thite. M. (2006). Retaining IT personnel: an integrated framework. In F. Niederman, T. W. Ferratt (Eds.). IT Workers: Human Capital Issues in a Knowledge-based Environment (pp. 69-84). Greenwich, CN: IAP—Information Age Pub.
  • Trevor, C. O. & Nyberg, A. J. (2008). Keeping your headcount when all about you are losing theirs: Downsizing, voluntary turnover rates, and the moderating role of HR practices. Academy of Management Journal, 51(2), 259–276.
  • Van Breukelen, W., van der Vlist, R., & Steensma, H. (2004). Voluntary Employee Turnover: Combining Variables for the Traditional Turnover Literature with the Theory of Planned Behavior. Journal of Organizational Behavior, 25(7), 893– 914.
  • Vuuren, M. V., De Jong, M. D. T., & Seydel, E. R. (2007). Direct and Indirect Effects of Supervisor communication on Organizational Commitment. An International Journal, 12(2), 116-128.
  • Walton, R. E. (1985). From Control to Commitment in the Workplace. Harvard Business Review, 63(2), 77-84.
  • Whitehead, J. (1989). Burnout in probation and corrections. New York, NY: Praeger.
  • Whitener, E. M. (2001). Do High Commitment Human Resource Practices Affect Employee Commitment? A Cross-level Analysis Using Hierarchical Linear Modeling. Journal of Management, 27(5), 515-535.
  • Whitener, E. M., Brodt, S. E., Korsgaard, M. A., & Werner, J. M. (1998). Managers as initiators of trust: an exchange relationship framework for understanding managerial trustworthy behavior. Academy of Management Review, 23(3), 513 – 530.
  • Whiting, A., Donthu, N., & Baker, A.M. (2011). Investigating the immediate and long-term effects of job stressors on frontline service employees. International Journal of Research in Marketing, 28(4), 319-331.
  • Wong, C. A. & Cummings, G. G. (2009). The influence of authentic leadership behaviors on trust and work outcomes of health care staff. Journal of Leadership Studies, 3(2), 6-23.
  • Yeh, Y. P. (2014). Exploring the impacts of employee advocacy on job satisfaction and organizational commitment: Case of Taiwanese airlines. Journal of Air Transport Management, 36, 94-100.

THE IMPORTANCE OF TRUST IN TOP MANAGEMENT FOR TURKISH AND EUROPEAN AIRLINE COMPANIES - A COMPARATIVE STUDY

Year 2022, Volume: 7 Issue: 2, 281 - 297, 26.12.2022
https://doi.org/10.54452/jrb.996930

Abstract

The aim of this study is to analyze and compare the effects of trust in top management on turnover intention and affective commitment of airline personnel in Turkey and Europe and to test whether trust in top management has a mediating effect on the relationship between top management communication and turnover intention and between top management communication and affective commitment of airline employees. Another aim of this study is to test whether trust in top management has a moderating effect on the relationship between perceived job stress and turnover intention. Based on the data obtained from a sample of 729 airline personnel working in Turkey and Europe, the findings reveal that trust in top management has a full mediating effect on the relationship between top management communication and turnover intention and between top management communication and affective commitment. Moreover, the results reveal that trust in top management moderates the relationship between perceived job stress and turnover intention for the Turkish sample. Based on the findings of this study, managerial and practical implications are provided.

References

  • Alexandrov, A., Babakus, E., &Yavas, U. (2007). The effects of perceived management concern for frontline employees and customers on turnover intentions moderating role of employment status. Journal of Service Research, 9(4), 356-371.
  • Angle, H. L. & Perry, J. L. (1981). An Empirical Assessment of Organizational Commitment and Organizational Effectiveness. Administrative Science Quarterly, 26(1), 1-13.
  • Arasli, H., & Tumer, M. (2008). Nepotism, favoritism and cronyism: A study of their effects on job stress and job satisfaction in the banking industry of North Cyprus. Social Behavior and Personality: An International Journal, 36, 1237-1250.
  • Argyris, C. (1964). Integrating the individual and the organization. New York: Wiley.
  • Batt, R. (2002). Managing customer services: human resource practices, quit rates, and sales growth. Academy of Management Journal, 45, 587‐97.
  • Bishop, J. W., Scott, K. D., & Burroughs, S. M. (2000). Support, commitment, and employee outcomes in a team environment. Journal of Management, 26(6), 1113-1132. Bluedorn, A. C. (1982). A unified model of turnover from organizations. Human Relations, 35(2), 135-153.
  • Chen, C. F. & Kao, Y. L. (2011). The antecedents and consequences of job stress of flight attendants - Evidence from Taiwan. Journal of Air Transport Management, 17(4), 253-255.
  • Chen, C. F. & Kao, Y. L. (2012). Investigating the antecedents and consequences of burnout and isolation among flight attendants. Tourism Management, 33(4), 868-874.
  • Chen, J. C. & Silverthorne, C., (2008). The impact of locus of control on job stress, job performance and job satisfaction in Taiwan. Leadership and Organization Development Journal, 29(7), 572–582.
  • Cho, J. E., Choi, H. C., & Lee, W. J. (2014). An empirical investigation of the relationship between role stressors, emotional exhaustion and turnover intention in the airline industry. Asia Pacific Journal of Tourism Research, 19(9), 1023-1043.
  • Cook, J. & Wall, T. (1980). New work attitude measures of trust, organizational commitment and personal need nonfulfillment. Journal of Occupational Psychology, 53(1), 39–52.
  • Cooper, C. L. & Marshall, J. (1976). Occupational sources of stress: A review of the literature relating to coronary heart disease and mental ill health. Journal of Occupational Psychology, 49(1), 11-28.
  • Costigan, R. D., Itler, S. S., & Berman, J. J. (1998). A Multi-dimensional Study of Trust in Organizations. Journal of Managerial Issues, 10(3), 303–317.
  • Deci, E. L., Connell, J. P., & Ryan, R. M. (1989). Self-determination in a Work Organization. Journal of Applied Psychology, 74(4), 580-590.
  • Dirks, K. T. & Ferrin, D. L. (2001). The role of trust in organizational settings. Organization Science, 12, 450–67.
  • Dirks, K. T. & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628.
  • Donnellon, A., Gray, B, & Bougon, M. G. (1986). Communication, Meaning and Organized Action. Administrative Science Quarterly, 31, 43-55.
  • Driscoll, J. W. (1978). Trust and Participation in Organizational Decision Making as Predictors of Satisfaction. Academy of Management Journal, 21(1), 44-56.
  • Elci, M; Sener, İ., Aksoy, S., & Alpkan, L. (2012). The Impact of Ethical Leadership and Leadership Effectiveness on Employees’ Turnover Intention: The Mediating Role of Work-related Stress. Procedia - Social and Behavioral Sciences, 58 (2012), 289 – 297.
  • Elsbach, K. D. & Elofson, G. (2000). How the Packaging of Decision Explanations Affects Perceptions of Trustworthiness. Academy of Management Journal, 43(1), 80-89.
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
  • Gaither, C.A., Kahaleh, A. A., Doucette, W. R., Mott, D. A., Pederson, C. A., & Schommer, J. C. (2008). A modified model of pharmacists’ job stress: the role of organizational, extra-role, and individual factors on work-related outcomes. Research in Social and Administrative Pharmacy, 4(3), 231–243.
  • Gregson, R. (1990). Communication satisfaction: A path analytic study of accountants affiliated with CPA firms. Behavioral Research in Accounting, 2, 32-49.
  • Hamm, J. (2006). The Five Messages Leaders Must Manage. Harvard Business Review, 84(5), 114-123.
  • Hayes, A. F. (2012), PROCESS: A versatile computational tool for observed variable mediation, moderation, and conditional process modeling [White paper]. Retrieved from http://www.afhayes.com/ public/process2012.pdf
  • He, Y., Li, W., & Lai, K. K. (2011). Service climate, employee commitment and customer satisfaction: evidence from the hospitality industry in China. International Journal of Contemporary Hospitality Management, 23(5), 592-607.
  • Hersey, P. & Blanchard, K. H. (1988). Management of Organizational Behavior (5th ed.). New Jersey: Prentice-Hall Press.
  • Hunter, M. G., & Tan, F. B. (2006). Voluntary turnover decisions: reflective biographies of information systems professionals. In F. Niederman, & t. W. Ferratt (Eds.), IT Workers: Human Capital Issues in a Knowledge-based Environment (pp. 139-171). Greenwich, CN: IAP—Information Age Pub.
  • Hur, W. M., Moon, T. W., & Jun, J. K. (2013). The role of perceived organizational support on emotional labor in the airline industry. International Journal of Contemporary Hospitality Management, 25(1), 105-123.
  • IATA (2017). Economic performance of the airline industry. Retrieved from: https://www.iata.org/whatwedo/Documents/economics/IATA-Economic-Performance-of-the-Industry-mid-year-2017-report.pdf.
  • Ingram, T. N. & Lee, K. S. (1990). Sales Force Commitment and Turnover. Industrial Marketing Management, 19(2), 149-154.
  • Jou, R. C., Kuo, C. W., & Tang, M. L. (2013). A Study of Job Stress and Turnover Tendency Among. Air Traffic Controllers: The Mediating Effects of Job Satisfaction. Transportation Research Part E: Logistics and Transportation Review, 57, 95-104.
  • Karatepe, M. O. & Choubtarash, H. (2014). The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry. Journal of Air Transport Management, 40, 182-191.
  • Keinan, G. & Malach-Pines, A. (2007). Stress and burnout among prison personnel: Sources, outcomes, and intervention strategies. Criminal Justice and Behavior, 34, 380-398.
  • Kim, W. C. & Mauborgne, R. (1997). Fair process: managing in the knowledge economy. Harvard Business Review, 75(4), 65-75.
  • Lambert, E. & Hogan, N. (2009). A test of the importation and work environment models: The effects of work ethic, importance of money, and management views on the job satisfaction and organizational commitment of correctional staff. Journal of Crime and Justice, 32, 61-92.
  • Lambert, E., Jiang, S., & Hogan, N. (2008). The issue of trust in shaping the job stress, job satisfaction, and organizational commitment of correctional staff. Professional Issues in Criminal Justice, 3(4), 37-64.
  • Lum, L. Kervin, J. Clark, K. Reid, F., & Sirola, W. (1998). Explaining nursing turnover intent: job satisfaction, pay satisfaction or organizational commitment? Journal of Organizational Behavior, 19(3), 305-320.
  • Mahajan, A., Bishop, J. W., & Scott, D. (2012). Does trust in top management mediate top management communication, employee ınvolvement and organizational commitment relationships? Journal of Managerial Issues, 24(2), 173-190.
  • Mathieu, J. E., & Zajac, D. M. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 108(2), 171-194.
  • Mayer, R. C., Davis, J.H., & Schoormann, F. D. (1995). An integrative model of organisational trust. Academy of Management Review, 20(3), 709–734.
  • Mayer, R. C. & Gavin, M. B. (2005). Trust in management and performance: Who minds the shop while employees watch the boss? Academy of Management Journal, 48(5), 874-888.
  • McKnight, D. H., Philips, B., & Hardgrave, B. C. (2009). Which reduces IT turnover intention the most: workplace characteristics or job characteristics? Information & Management, 46(3), 167‐74.
  • Meyer, J. P., & Allen, N. J. (1997). Commitment in the workplace: Theory, research and application. Thousand Oaks, CA: Sage.
  • Mobley, W., Horner, O., & Hollingsworth, A. (1978). An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology, 63(4), 408-414.
  • Mowday, R. T., Steers, R., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14 (2), 224-247.
  • Ng., S.I., Sambasivan, M., & Zubaidah, S. (2011). Antecedents and outcomes of flight attendants’ job satisfaction. Journal of Air Transport Management, 17(5), 309-313. National Institute for Occupational Safety and Health (NIOSH) (1999). Stress at Work. DHHS Publication No. 99‐101. Cincinnati, OH.
  • Ortqvist, D. & Wincent, J. (2006). Prominent consequences of role stress: a meta analytic review. International Journal of Stress Management, 13 (4), 399–422.
  • Postmes, T., Tanis, M., & De Wit, B. (2001). Communication and Commitment in Organizations: A Social Identity Approach. Group Processes & Intergroup Relations, 4(3), 227-246.
  • Porter, L. W. & Steers, R. M. (1973). Organizational, work, and personal factors in employee turnover and absenteeism. Psychological Bulletin, 80(2), 151-176.
  • Renzl, B. (2006). Trust in management and knowledge sharing: The mediating effects of fear and knowledge documentation. Omega, 36(2), 206 – 220.
  • Rice, P. L. (1992). Stress and Health. Pacific Grove, California: Brooks/Cole Press.
  • Smidts, A., Pruyn, A. H., & Van Riel, C. B. M. (2001). The Impact of Employee Communication and Perceived External Prestige on Organizational Identification. Academy of Management Journal, 44(5), 1051 – 1062.
  • Stokes, A. & Kite, K. (2017). Flight stress: Stress, fatigue and performance in aviation. London: Routledge.
  • Tett, R. P. & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention and turnover: path analysis based on analytic findings. Personnel Psychology, 46(2), 259-93.
  • Thite. M. (2006). Retaining IT personnel: an integrated framework. In F. Niederman, T. W. Ferratt (Eds.). IT Workers: Human Capital Issues in a Knowledge-based Environment (pp. 69-84). Greenwich, CN: IAP—Information Age Pub.
  • Trevor, C. O. & Nyberg, A. J. (2008). Keeping your headcount when all about you are losing theirs: Downsizing, voluntary turnover rates, and the moderating role of HR practices. Academy of Management Journal, 51(2), 259–276.
  • Van Breukelen, W., van der Vlist, R., & Steensma, H. (2004). Voluntary Employee Turnover: Combining Variables for the Traditional Turnover Literature with the Theory of Planned Behavior. Journal of Organizational Behavior, 25(7), 893– 914.
  • Vuuren, M. V., De Jong, M. D. T., & Seydel, E. R. (2007). Direct and Indirect Effects of Supervisor communication on Organizational Commitment. An International Journal, 12(2), 116-128.
  • Walton, R. E. (1985). From Control to Commitment in the Workplace. Harvard Business Review, 63(2), 77-84.
  • Whitehead, J. (1989). Burnout in probation and corrections. New York, NY: Praeger.
  • Whitener, E. M. (2001). Do High Commitment Human Resource Practices Affect Employee Commitment? A Cross-level Analysis Using Hierarchical Linear Modeling. Journal of Management, 27(5), 515-535.
  • Whitener, E. M., Brodt, S. E., Korsgaard, M. A., & Werner, J. M. (1998). Managers as initiators of trust: an exchange relationship framework for understanding managerial trustworthy behavior. Academy of Management Review, 23(3), 513 – 530.
  • Whiting, A., Donthu, N., & Baker, A.M. (2011). Investigating the immediate and long-term effects of job stressors on frontline service employees. International Journal of Research in Marketing, 28(4), 319-331.
  • Wong, C. A. & Cummings, G. G. (2009). The influence of authentic leadership behaviors on trust and work outcomes of health care staff. Journal of Leadership Studies, 3(2), 6-23.
  • Yeh, Y. P. (2014). Exploring the impacts of employee advocacy on job satisfaction and organizational commitment: Case of Taiwanese airlines. Journal of Air Transport Management, 36, 94-100.
Year 2022, Volume: 7 Issue: 2, 281 - 297, 26.12.2022
https://doi.org/10.54452/jrb.996930

Abstract

References

  • Alexandrov, A., Babakus, E., &Yavas, U. (2007). The effects of perceived management concern for frontline employees and customers on turnover intentions moderating role of employment status. Journal of Service Research, 9(4), 356-371.
  • Angle, H. L. & Perry, J. L. (1981). An Empirical Assessment of Organizational Commitment and Organizational Effectiveness. Administrative Science Quarterly, 26(1), 1-13.
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There are 66 citations in total.

Details

Primary Language English
Subjects Business Administration
Journal Section Articles
Authors

Özge Yanıkoglu 0000-0001-9277-6268

Early Pub Date December 26, 2022
Publication Date December 26, 2022
Submission Date September 17, 2021
Acceptance Date February 14, 2022
Published in Issue Year 2022 Volume: 7 Issue: 2

Cite

APA Yanıkoglu, Ö. (2022). THE IMPORTANCE OF TRUST IN TOP MANAGEMENT FOR TURKISH AND EUROPEAN AIRLINE COMPANIES - A COMPARATIVE STUDY. Journal of Research in Business, 7(2), 281-297. https://doi.org/10.54452/jrb.996930