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Year 2021, Volume 4, Issue 2, 239 - 255, 08.09.2021

Abstract

References

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  • Bautista, H., Valeeva, G., Danilevich, V., & Zinovyeva, A. (2020). A development strategy for the revival of tourist hotspots following the COVID-19 pandemic. International Journal of Criminology and Sociology, 9, 1047-1053.
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  • Boto-Garcia, D., & Leoni, V. (2021). Exposure to COVID-19 and travel intentions: Evidence from Spain. Tourism Economics.
  • Buhalis, D., & Amaranggana, A. (2015). Tourism destinations enhancing tourism experience through personalization of services. Information and Communication Technologies in Tourism. Springer, 377–389.
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  • Christou, P., Simillidou, A., & Stylianou, M. C. (2020). Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality. International Journal of Contemporary Hospitality Management, 32(11), 3665-3683.
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  • Civre, Z., & Gomezelj Omerzel, D. (2015). The behaviour of tourism firms in the area of innovativeness. Economic Research-Ekonomska Istrazivanja, 28(1), 312-330.
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  • Gössling, S. (2020). Technology, ICT and tourism: From big data to the big picture. Journal of Sustainable Tourism, 29(5), 849-858.
  • Gretzel, U., Fuchs, M., Baggio, R., Hoepken, W., Law, R., Neidhardt, J., Pesonen, J., Zanker, M., & Xiang, Z. (2020). E-tourism beyond COVID-19: A call for transformative research. Information Technology & Tourism, 22(2), 187-203.
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  • Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: Foundations and developments. Electronic Markets, 25(3), 179-188.
  • Gretzel, U. (2020). Guiding principles for good governance of the smart destination.
  • Gomezelj, D. O. (2016). A systematic review of research on innovation in hospitality and tourism. International Journal of Contemporary Hospitality Management, 28(3), 516-558.
  • Gossling, S., Scott, D. and Hall, C. M. (2020). Pandemics, tourism and global change: a rapid assessment of COVID-19. Journal of Sustainable Tourism, 29(1), 1-20.
  • Guo, L., Liu, K., Song, Y., & Yang, Z. (2021). Recovering hotel room sales during the COVID-19 pandemic: Lessons from OTA information using the quantile regression approach. Current Issues in Tourism, 1-21.
  • Hjalager, A. (2010). A review of innovation research in tourism. Tourism Management, 31(1), 1-12.
  • Huang, M. H., & Rust, R. T. (2018). Artificial intelligence in service. Journal of Service Research, 21(2), 155-172.
  • Hunter, W. C., Chung, N., Gretzel, U., & Koo, C. (2015). Constructivist research in smart tourism. Asia Pacific Journal of Information Systems, 25(1), 105–120.
  • Ilkhanizadeh, S., Golabi, M., Hesami, S., & Rjoub, H. (2020). The potential use of drones for tourism in crises: A facility location analysis perspective. Journal of Risk and Financial Management, 13(10), 246.
  • Ivanov, S., & Webster, C. (2019). Perceived appropriateness and intention to use service robots in tourism. Information and communication technologies in tourism 2019. Springer, Cham., 237-248.
  • Ivanov, S. H., Webster, C., Stoilova, E., & Slobodskoy, D. (2020). Biosecurity, crisis management, automation technologies, and economic performance of travel, tourism and hospitality companies – a conceptual framework. Tourism Economics.
  • Ivars-Baidal, J., Femenia-Serra, F., Sanchez, D.G., & Bernabeu, M.A. (2018). Las OGDs ante el ecosistema turístico inteligente: oportunidades y riesgos. 2nd UNWTO World Conference on Smart Destinations.
  • Kane, B., Zajchowski, C. A., Allen, T. R., McLeod, G., & Allen, N. H. (2021). Is it safer at the beach? Spatial and temporal analyses of beachgoer behaviors during the COVID-19 pandemic. Ocean & Coastal Management, 205, 105533.
  • Ketter, E., & Avraham, E. (2021). #StayHome today so we can #TravelTomorrow: Tourism destinations’ digital marketing strategies during the COVID-19 pandemic. Journal of Travel & Tourism Marketing, 1-14.
  • Khodzhaliev, S. A., Zvorykina, T. I. & Beloglazova, L. (2020), SMM in the tourism industry after lockdown: strategies and tools for promoting B2C marketing, IIOAB Journal, 11(3), 72-76.
  • Kim, S., Kim, J., Badu-Baiden, F., Giroux, M., & Choi, Y. (2021). Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic. International Journal of Hospitality Management, 93, 102795.
  • Koo, C., Shin, S., Gretzel, U., Hunter, W. C., & Chung, N. (2016). Conceptualization of smart tourism destination competitiveness. Asia Pacific Journal of Information Systems, 26(4), 561-576.
  • Kontogianni, A., & Alepis, E. (2020). Smart tourism: State of the art and literature review for the last six years. Array, 6, 100020.
  • Kurniawan, D. T., Nur Hidayat, W., Prasasti, A., & Nur Rakhmad, A. A. (2020). Designing smart village application for ecotourism marketplace with a human centered approach. 2020 4th International Conference on Vocational Education and Training (ICOVET).
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COVID-19 THE DAY AFTER: SMART TOURISM TECHNOLOGIES TO IMPROVE THE TOURISM INDUSTRY

Year 2021, Volume 4, Issue 2, 239 - 255, 08.09.2021

Abstract

This systematic literature review aims at exploring the contribution of smart tourism technologies to improve the tourism industry amid COVID-19 and in the subsequent recovery phase. The systematic literature review was conducted following a two-stage approach: first, articles were selected following the PRISMA protocol and second, a content analysis was performed on relevant contributions. The literature suggests that most of the studies focus on the use of Automation Technologies as tools to guide the recovery of the industry, while only few studies on the role of smart tourism and destinations, virtual tours, social media, blockchain and crowd management. It draws the conclusion that although the pandemic has led, in a very narrow temporal framework, to a publication explosion on the impact of COVID-19 on tourism, there is still room for research on how smart tourism technologies can contribute to the recovery of the tourism industry. Finally, the paper highlights areas where future studies can be conducted and proposes some constructive suggestions about future development of smart tourism in the new normal.

References

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  • Ahn, J. (2021). Impact of cognitive aspects of food mobile application on customers’ behaviour. Current Issues in Tourism, 1-8.
  • Barna, M., & Semak, B. (2020). Main trends of marketing innovations development of international tour operating. Baltic Journal of Economic Studies, 6(5), 33-41.
  • Bautista, H., Valeeva, G., Danilevich, V., & Zinovyeva, A. (2020). A development strategy for the revival of tourist hotspots following the COVID-19 pandemic. International Journal of Criminology and Sociology, 9, 1047-1053.
  • Ben-Ari, M., & Mondada, F. (2018). Robots and their applications. Elements of robotics. Springer, Cham., 1-20.
  • Boto-Garcia, D., & Leoni, V. (2021). Exposure to COVID-19 and travel intentions: Evidence from Spain. Tourism Economics.
  • Buhalis, D., & Amaranggana, A. (2015). Tourism destinations enhancing tourism experience through personalization of services. Information and Communication Technologies in Tourism. Springer, 377–389.
  • Camison, C., & Monfort-Mir, V. M. (2012). Measuring innovation in tourism from the Schumpeterian and the dynamic-capabilities perspectives. Tourism Management, 33(4), 776-789.
  • Christou, P., Simillidou, A., & Stylianou, M. C. (2020). Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality. International Journal of Contemporary Hospitality Management, 32(11), 3665-3683.
  • Cirstea, S. D. (2014). Travel & Tourism competitiveness: A study of world's top economic competitive countries. Procedia Economics and Finance, 15, 1273-1280.
  • Civre, Z., & Gomezelj Omerzel, D. (2015). The behaviour of tourism firms in the area of innovativeness. Economic Research-Ekonomska Istrazivanja, 28(1), 312-330.
  • De Brentani, U. (2001). Innovative versus incremental new business services: Different keys for achieving success. Journal of Product Innovation Management, 18(3), 169-187.
  • Derzko, W. (2006). Smart technologies in the new smart economy. 1st Technology Futures Forum (TFF) VTT Valimo (Metallimiehenkuja 2), Otaniemi, Espoo, Finland, 1, p. 2006.
  • Dolnicar, S., & Zare, S. (2020). COVID19 and Airbnb – Disrupting the disruptor. Annals of Tourism Research, 83, 102961.
  • El-Said, O., & Aziz, H. (2021). Virtual tours a means to an end: An analysis of virtual tours’ role in tourism recovery post COVID-19. Journal of Travel Research, 004728752199756.
  • Ertel, W. (2018). Introduction to artificial intelligence. Springer.
  • Fassin, Y. (2021). Research on Covid-19: a disruptive phenomenon for bibliometrics. Scientometrics, 126, 5305–5319.
  • Fennell, D. A. (2020). Technology and the sustainable tourist in the new age of disruption. Journal of Sustainable Tourism, 29(5), 767-773.
  • Fraj, E., Matute, J., & Melero, I. (2015). Environmental strategies and organizational competitiveness in the hotel industry: The role of learning and innovation as determinants of environmental success. Tourism Management, 46, 30-42.
  • Gössling, S. (2020). Technology, ICT and tourism: From big data to the big picture. Journal of Sustainable Tourism, 29(5), 849-858.
  • Gretzel, U., Fuchs, M., Baggio, R., Hoepken, W., Law, R., Neidhardt, J., Pesonen, J., Zanker, M., & Xiang, Z. (2020). E-tourism beyond COVID-19: A call for transformative research. Information Technology & Tourism, 22(2), 187-203.
  • Gretzel, U., Ham, J., & Koo, C. (2018). Creating the city destination of the future: the case of smart Seoul. In Managing Asian Destinations, Springer, Singapore, pp. 199-214.
  • Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: Foundations and developments. Electronic Markets, 25(3), 179-188.
  • Gretzel, U. (2020). Guiding principles for good governance of the smart destination.
  • Gomezelj, D. O. (2016). A systematic review of research on innovation in hospitality and tourism. International Journal of Contemporary Hospitality Management, 28(3), 516-558.
  • Gossling, S., Scott, D. and Hall, C. M. (2020). Pandemics, tourism and global change: a rapid assessment of COVID-19. Journal of Sustainable Tourism, 29(1), 1-20.
  • Guo, L., Liu, K., Song, Y., & Yang, Z. (2021). Recovering hotel room sales during the COVID-19 pandemic: Lessons from OTA information using the quantile regression approach. Current Issues in Tourism, 1-21.
  • Hjalager, A. (2010). A review of innovation research in tourism. Tourism Management, 31(1), 1-12.
  • Huang, M. H., & Rust, R. T. (2018). Artificial intelligence in service. Journal of Service Research, 21(2), 155-172.
  • Hunter, W. C., Chung, N., Gretzel, U., & Koo, C. (2015). Constructivist research in smart tourism. Asia Pacific Journal of Information Systems, 25(1), 105–120.
  • Ilkhanizadeh, S., Golabi, M., Hesami, S., & Rjoub, H. (2020). The potential use of drones for tourism in crises: A facility location analysis perspective. Journal of Risk and Financial Management, 13(10), 246.
  • Ivanov, S., & Webster, C. (2019). Perceived appropriateness and intention to use service robots in tourism. Information and communication technologies in tourism 2019. Springer, Cham., 237-248.
  • Ivanov, S. H., Webster, C., Stoilova, E., & Slobodskoy, D. (2020). Biosecurity, crisis management, automation technologies, and economic performance of travel, tourism and hospitality companies – a conceptual framework. Tourism Economics.
  • Ivars-Baidal, J., Femenia-Serra, F., Sanchez, D.G., & Bernabeu, M.A. (2018). Las OGDs ante el ecosistema turístico inteligente: oportunidades y riesgos. 2nd UNWTO World Conference on Smart Destinations.
  • Kane, B., Zajchowski, C. A., Allen, T. R., McLeod, G., & Allen, N. H. (2021). Is it safer at the beach? Spatial and temporal analyses of beachgoer behaviors during the COVID-19 pandemic. Ocean & Coastal Management, 205, 105533.
  • Ketter, E., & Avraham, E. (2021). #StayHome today so we can #TravelTomorrow: Tourism destinations’ digital marketing strategies during the COVID-19 pandemic. Journal of Travel & Tourism Marketing, 1-14.
  • Khodzhaliev, S. A., Zvorykina, T. I. & Beloglazova, L. (2020), SMM in the tourism industry after lockdown: strategies and tools for promoting B2C marketing, IIOAB Journal, 11(3), 72-76.
  • Kim, S., Kim, J., Badu-Baiden, F., Giroux, M., & Choi, Y. (2021). Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic. International Journal of Hospitality Management, 93, 102795.
  • Koo, C., Shin, S., Gretzel, U., Hunter, W. C., & Chung, N. (2016). Conceptualization of smart tourism destination competitiveness. Asia Pacific Journal of Information Systems, 26(4), 561-576.
  • Kontogianni, A., & Alepis, E. (2020). Smart tourism: State of the art and literature review for the last six years. Array, 6, 100020.
  • Kurniawan, D. T., Nur Hidayat, W., Prasasti, A., & Nur Rakhmad, A. A. (2020). Designing smart village application for ecotourism marketplace with a human centered approach. 2020 4th International Conference on Vocational Education and Training (ICOVET).
  • Lamsfus, C., Martín, D., Alzua-Sorzabal, A., & Torres-Manzanera, E. (2015). Smart tourism destinations: An extended conception of smart cities focusing on human mobility. In Information and communication technologies in tourism 2015 (pp. 363-375). Springer, Cham.
  • Law, R., Buhalis, D., & Cobanoglu, C. (2014). Progress on information and communication technologies in hospitality and tourism. International Journal of Contemporary Hospitality Management, 26 (5), 727-750.
  • Lee, W., & Kim, Y. H. (2021). Does VR tourism enhance users’ experience?. Sustainability, 13(2), 806.
  • Li, J. J., Bonn, M. A., & Ye, B. H. (2019). Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate. Tourism Management, 73, 172-181.
  • Margherita, E. G., & Braccini, A. M. (2020). IS in the cloud and organizational benefits: An exploratory study. In Exploring Digital Ecosystems (pp. 417-428). Springer, Cham.
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Details

Primary Language English
Subjects Hospitality Leisure Sport and Tourism
Journal Section Articles
Authors

Sonia MESSORİ This is me
Free University of Bozen-Bolzano
0000-0002-5025-5787
Italy


Stefania Denise ESCOBAR (Primary Author)
0000-0001-8998-8833
Italy

Publication Date September 8, 2021
Published in Issue Year 2021, Volume 4, Issue 2

Cite

Bibtex @research article { jtis962752, journal = {Journal of Tourism Intelligence and Smartness}, issn = {}, eissn = {2651-3420}, address = {topsakal.yunus@gmai.com}, publisher = {Yunus TOPSAKAL}, year = {2021}, volume = {4}, pages = {239 - 255}, doi = {}, title = {COVID-19 THE DAY AFTER: SMART TOURISM TECHNOLOGIES TO IMPROVE THE TOURISM INDUSTRY}, key = {cite}, author = {Messori, Sonia and Escobar, Stefania Denise} }
APA Messori, S. & Escobar, S. D. (2021). COVID-19 THE DAY AFTER: SMART TOURISM TECHNOLOGIES TO IMPROVE THE TOURISM INDUSTRY . Journal of Tourism Intelligence and Smartness , 4 (2) , 239-255 . Retrieved from https://dergipark.org.tr/en/pub/jtis/issue/63047/962752
MLA Messori, S. , Escobar, S. D. "COVID-19 THE DAY AFTER: SMART TOURISM TECHNOLOGIES TO IMPROVE THE TOURISM INDUSTRY" . Journal of Tourism Intelligence and Smartness 4 (2021 ): 239-255 <https://dergipark.org.tr/en/pub/jtis/issue/63047/962752>
Chicago Messori, S. , Escobar, S. D. "COVID-19 THE DAY AFTER: SMART TOURISM TECHNOLOGIES TO IMPROVE THE TOURISM INDUSTRY". Journal of Tourism Intelligence and Smartness 4 (2021 ): 239-255
RIS TY - JOUR T1 - COVID-19 THE DAY AFTER: SMART TOURISM TECHNOLOGIES TO IMPROVE THE TOURISM INDUSTRY AU - Sonia Messori , Stefania Denise Escobar Y1 - 2021 PY - 2021 N1 - DO - T2 - Journal of Tourism Intelligence and Smartness JF - Journal JO - JOR SP - 239 EP - 255 VL - 4 IS - 2 SN - -2651-3420 M3 - UR - Y2 - 2021 ER -
EndNote %0 Journal of Tourism Intelligence and Smartness COVID-19 THE DAY AFTER: SMART TOURISM TECHNOLOGIES TO IMPROVE THE TOURISM INDUSTRY %A Sonia Messori , Stefania Denise Escobar %T COVID-19 THE DAY AFTER: SMART TOURISM TECHNOLOGIES TO IMPROVE THE TOURISM INDUSTRY %D 2021 %J Journal of Tourism Intelligence and Smartness %P -2651-3420 %V 4 %N 2 %R %U
ISNAD Messori, Sonia , Escobar, Stefania Denise . "COVID-19 THE DAY AFTER: SMART TOURISM TECHNOLOGIES TO IMPROVE THE TOURISM INDUSTRY". Journal of Tourism Intelligence and Smartness 4 / 2 (September 2021): 239-255 .
AMA Messori S. , Escobar S. D. COVID-19 THE DAY AFTER: SMART TOURISM TECHNOLOGIES TO IMPROVE THE TOURISM INDUSTRY. JTIS. 2021; 4(2): 239-255.
Vancouver Messori S. , Escobar S. D. COVID-19 THE DAY AFTER: SMART TOURISM TECHNOLOGIES TO IMPROVE THE TOURISM INDUSTRY. Journal of Tourism Intelligence and Smartness. 2021; 4(2): 239-255.
IEEE S. Messori and S. D. Escobar , "COVID-19 THE DAY AFTER: SMART TOURISM TECHNOLOGIES TO IMPROVE THE TOURISM INDUSTRY", Journal of Tourism Intelligence and Smartness, vol. 4, no. 2, pp. 239-255, Sep. 2021