Research Article
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Airport terminal flow simulation: impact analysis of self-service check-in technologies usage past and during the Covid-19 pandemic

Year 2022, , 1184 - 1195, 31.12.2022
https://doi.org/10.56554/jtom.1024341

Abstract

Check-in is the process that passengers wait for the most before their flight. Waiting times of passengers will vary depending on the number of counters at the airport, the number of self-service facilities, and whether passengers benefit from online/mobile check-in technologies. As a result of the measures taken at airports with the Covid-19 pandemic, check-in processing times have been prolonged. In this study, Esenboğa airport domestic departure check-in operations are simulated with the ARENA-TRIAL simulation program. The developed scenarios were simulated at peak hours. Initially, it was determined that the number of employees and facilities should be increased to keep the service level at standards during the Covid-19 pandemic thanks to the optimum number of facilities obtained. Secondly, it was determined that the time spent by passengers for check-in processes increased significantly during the Covid-19 pandemic. In addition, it has been observed that the placement of the optimum number of self-bag drop facilities at the airport reduced the average waiting time required for the check-in processes of passengers in the period before and during Covid 19. Finally, during the Covid-19 pandemic, the airport queue density has increased dramatically.

References

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  • Castillo-Manzano, José I., and Lourdes López-Valpuesta. 2013. “Check-in Services and Passenger Behaviour: Self Service Technologies in Airport Systems.” Computers in Human Behavior 29(6):2431–37. doi: 10.1016/j.chb.2013.05.030.
  • Chang, Hsin Li, and Cheng Hua Yang. 2008. “Do Airline Self-Service Check-in Kiosks Meet the Needs of Passengers?” Tourism Management 29(5):980–93. doi: 10.1016/j.tourman.2007.12.002.
  • Chun, Hon Wai, and Raymond Wai Tak Mak. 1999. “Intelligent Resource Simulation for an Airport Check-in Counter Allocation System.” IEEE Transactions on Systems, Man, and Cybernetics, Part C (Applications and Reviews) 29(3):325–35.
  • Galanda, J., E. Jenxová, and P. Košcák. 2019. “3D Modeling and Simulation of the Check-in Process Using Information Technology.” Pp. 55–59 in NTinAD 2019 - New Trends in Aviation Development 2019 - 14th International Scientific Conference, Proceedings. Institute of Electrical and Electronics Engineers Inc.
  • Guizzi, G., T. Murino, and E. Romano. 2009. “A Discrete Event Simulation to Model Passenger Flow in the Airport Terminal.” Pp. 427–34 in Proceedings of the 11th WSEAS international conference on Mathematical methods and computational techniques in electrical engineering.
  • IATA. 2014. Airport Development Reference Manual. 10. Editio. Montreal, Canada. IATA. 2019. IATA Global Passenger Survey.
  • Joustra, Paul E., and Nico M. Van Dijk. 2001. “Simulation of Check-in at Airports.” Pp. 1023–28 in Proceeding of the 2001 Winter Simulation Conference (Cat. No. 01CH37304). Vol. 2. IEEE.
  • Lu, Jin Long, Hung Yen Chou, and Pei Chuan Ling. 2009. “Investigating Passengers’ Intentions to Use Technology-Based Self Check-in Services.” Transportation Research Part E: Logistics and Transportation Review 45(2):345–56. doi: 10.1016/j.tre.2008.09.006.
  • Novrisal, D., N. Wahyuni, N. Hamani, A. Elmhamedi, and T. P. Soemardi. 2013. “Simulation of Departure Terminal in Soekarno-Hatta International Airport.” Pp. 600–604 in IEEE International Conference on Industrial Engineering and Engineering Management.
  • Rolim, Paula Sutherland Wallauer, Anderson Ribeiro Correia, and Giovanna Miceli Ronzani Borille. 2020. “A Method to Evaluate Determinant Factors on Airport Check-in Level of Service.” Pp. 1–13 in Proceedings of the Institution of Civil Engineers-Transport. Thomas Telford Ltd.
  • Serrano, Francisco, and Antonín Kazda. 2020. “The Future of Airport Post COVID-19.” Journal of Air Transport Management. doi: 10.1016/j.jairtraman.2020.101900. SITA. 2019. Passenger IT Insights.
  • Takakuwa, Soemon, Tomoki Oyama, and S. Chick. 2003. “Simulation Analysis of International-Departure Passenger Flows in an Airport Terminal.” Pp. 1627–34 in Winter Simulation Conference. Vol. 2.
  • Taufik, Nursyuhada, and Mohd Hafiz Hanafiah. 2019. “Airport Passengers’ Adoption Behaviour towards Self-Check-in Kiosk Services: The Roles of Perceived Ease of Use, Perceived Usefulness and Need for Human Interaction.” Heliyon 5(12):e02960. doi: 10.1016/j.heliyon.2019.e02960.
  • Wittmer, Andreas. 2011. “Acceptance of Self-Service Check-in at Zurich Airport.” Research in Transportation Business and Management 1(1):136–43. doi: 10.1016/j.rtbm.2011.06.001.
Year 2022, , 1184 - 1195, 31.12.2022
https://doi.org/10.56554/jtom.1024341

Abstract

References

  • Bruno, Giuseppe, Antonio Diglio, Andrea Genovese, and Carmela Piccolo. 2019. “A Decision Support System to Improve Performances of Airport Check-in Services.” Soft Computing 23:2877–86. doi: 10.1007/s00500-018-3301-z.
  • Castillo-Manzano, José I., and Lourdes López-Valpuesta. 2013. “Check-in Services and Passenger Behaviour: Self Service Technologies in Airport Systems.” Computers in Human Behavior 29(6):2431–37. doi: 10.1016/j.chb.2013.05.030.
  • Chang, Hsin Li, and Cheng Hua Yang. 2008. “Do Airline Self-Service Check-in Kiosks Meet the Needs of Passengers?” Tourism Management 29(5):980–93. doi: 10.1016/j.tourman.2007.12.002.
  • Chun, Hon Wai, and Raymond Wai Tak Mak. 1999. “Intelligent Resource Simulation for an Airport Check-in Counter Allocation System.” IEEE Transactions on Systems, Man, and Cybernetics, Part C (Applications and Reviews) 29(3):325–35.
  • Galanda, J., E. Jenxová, and P. Košcák. 2019. “3D Modeling and Simulation of the Check-in Process Using Information Technology.” Pp. 55–59 in NTinAD 2019 - New Trends in Aviation Development 2019 - 14th International Scientific Conference, Proceedings. Institute of Electrical and Electronics Engineers Inc.
  • Guizzi, G., T. Murino, and E. Romano. 2009. “A Discrete Event Simulation to Model Passenger Flow in the Airport Terminal.” Pp. 427–34 in Proceedings of the 11th WSEAS international conference on Mathematical methods and computational techniques in electrical engineering.
  • IATA. 2014. Airport Development Reference Manual. 10. Editio. Montreal, Canada. IATA. 2019. IATA Global Passenger Survey.
  • Joustra, Paul E., and Nico M. Van Dijk. 2001. “Simulation of Check-in at Airports.” Pp. 1023–28 in Proceeding of the 2001 Winter Simulation Conference (Cat. No. 01CH37304). Vol. 2. IEEE.
  • Lu, Jin Long, Hung Yen Chou, and Pei Chuan Ling. 2009. “Investigating Passengers’ Intentions to Use Technology-Based Self Check-in Services.” Transportation Research Part E: Logistics and Transportation Review 45(2):345–56. doi: 10.1016/j.tre.2008.09.006.
  • Novrisal, D., N. Wahyuni, N. Hamani, A. Elmhamedi, and T. P. Soemardi. 2013. “Simulation of Departure Terminal in Soekarno-Hatta International Airport.” Pp. 600–604 in IEEE International Conference on Industrial Engineering and Engineering Management.
  • Rolim, Paula Sutherland Wallauer, Anderson Ribeiro Correia, and Giovanna Miceli Ronzani Borille. 2020. “A Method to Evaluate Determinant Factors on Airport Check-in Level of Service.” Pp. 1–13 in Proceedings of the Institution of Civil Engineers-Transport. Thomas Telford Ltd.
  • Serrano, Francisco, and Antonín Kazda. 2020. “The Future of Airport Post COVID-19.” Journal of Air Transport Management. doi: 10.1016/j.jairtraman.2020.101900. SITA. 2019. Passenger IT Insights.
  • Takakuwa, Soemon, Tomoki Oyama, and S. Chick. 2003. “Simulation Analysis of International-Departure Passenger Flows in an Airport Terminal.” Pp. 1627–34 in Winter Simulation Conference. Vol. 2.
  • Taufik, Nursyuhada, and Mohd Hafiz Hanafiah. 2019. “Airport Passengers’ Adoption Behaviour towards Self-Check-in Kiosk Services: The Roles of Perceived Ease of Use, Perceived Usefulness and Need for Human Interaction.” Heliyon 5(12):e02960. doi: 10.1016/j.heliyon.2019.e02960.
  • Wittmer, Andreas. 2011. “Acceptance of Self-Service Check-in at Zurich Airport.” Research in Transportation Business and Management 1(1):136–43. doi: 10.1016/j.rtbm.2011.06.001.
There are 15 citations in total.

Details

Primary Language English
Subjects Statistics
Journal Section Research Article
Authors

Niyazi Cem Gürsoy 0000-0003-2743-5314

Savaş Ateş 0000-0003-2462-0039

Publication Date December 31, 2022
Submission Date November 16, 2021
Acceptance Date July 2, 2022
Published in Issue Year 2022

Cite

APA Gürsoy, N. C., & Ateş, S. (2022). Airport terminal flow simulation: impact analysis of self-service check-in technologies usage past and during the Covid-19 pandemic. Journal of Turkish Operations Management, 6(2), 1184-1195. https://doi.org/10.56554/jtom.1024341
AMA Gürsoy NC, Ateş S. Airport terminal flow simulation: impact analysis of self-service check-in technologies usage past and during the Covid-19 pandemic. JTOM. December 2022;6(2):1184-1195. doi:10.56554/jtom.1024341
Chicago Gürsoy, Niyazi Cem, and Savaş Ateş. “Airport Terminal Flow Simulation: Impact Analysis of Self-Service Check-in Technologies Usage past and During the Covid-19 Pandemic”. Journal of Turkish Operations Management 6, no. 2 (December 2022): 1184-95. https://doi.org/10.56554/jtom.1024341.
EndNote Gürsoy NC, Ateş S (December 1, 2022) Airport terminal flow simulation: impact analysis of self-service check-in technologies usage past and during the Covid-19 pandemic. Journal of Turkish Operations Management 6 2 1184–1195.
IEEE N. C. Gürsoy and S. Ateş, “Airport terminal flow simulation: impact analysis of self-service check-in technologies usage past and during the Covid-19 pandemic”, JTOM, vol. 6, no. 2, pp. 1184–1195, 2022, doi: 10.56554/jtom.1024341.
ISNAD Gürsoy, Niyazi Cem - Ateş, Savaş. “Airport Terminal Flow Simulation: Impact Analysis of Self-Service Check-in Technologies Usage past and During the Covid-19 Pandemic”. Journal of Turkish Operations Management 6/2 (December 2022), 1184-1195. https://doi.org/10.56554/jtom.1024341.
JAMA Gürsoy NC, Ateş S. Airport terminal flow simulation: impact analysis of self-service check-in technologies usage past and during the Covid-19 pandemic. JTOM. 2022;6:1184–1195.
MLA Gürsoy, Niyazi Cem and Savaş Ateş. “Airport Terminal Flow Simulation: Impact Analysis of Self-Service Check-in Technologies Usage past and During the Covid-19 Pandemic”. Journal of Turkish Operations Management, vol. 6, no. 2, 2022, pp. 1184-95, doi:10.56554/jtom.1024341.
Vancouver Gürsoy NC, Ateş S. Airport terminal flow simulation: impact analysis of self-service check-in technologies usage past and during the Covid-19 pandemic. JTOM. 2022;6(2):1184-95.

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