Performance Improvement of Information System of a Banking System Based on Integrated Resilience Engineering Design

Year 2019, Volume: 3 Issue: 1, 198 - 216, 30.06.2019

Seyed Hossein Iranmanesh , Ali Mollajan Leyla Aliabadi

Abstract

Integrated resilience engineering (IRE) is capable of
returning banking systems to normal state in extensive economic circumstances.
In this study, information system of a large bank (with several branches) is
assessed and optimized under severe economic conditions. Data envelopment
analysis (DEA) models are employed to achieve the objective of this study. Nine
IRE factors are considered to be the outputs and a dummy variable is defined as
the input of the DEA models. Standard questionnaire is designed and distributed
among executive managers to be considered as the decision-making units (DMUs).
Reliability and validity of the questionnaire is examined based on Cronbach's
alpha and t-test. The most appropriate DEA model is determined based on average
efficiency and normality test. It is shown that the proposed integrated design
provides higher efficiency than conventional resilience engineering design.
Results of sensitivity and perturbation analysis indicate that
self-organization, fault tolerance and reporting culture respectively compose
about 50 percent of total weight.

Keywords

Performance Evaluation; Banking System; Integrated Resilience Engineering (IRE); Data Envelopment Analysis (DEA); Perturbation Analysis

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