The Measurement of Outpatient Satisfaction in a Training and Research Hospital

Hatice Sayılan; Ali Arslanoğlu; Mehmet Kaan Kırali

The Measurement of Outpatient Satisfaction in a Training and Research Hospital

Abstract

Introduction: One of the important goals of quality in healthcare service is to ensure patient satisfaction. The objective of this study is to assess the satisfaction levels of patients receiving treatment at the outpatient clinics of a training and research hospital. Patients and Methods: The study was conducted in a cross-sectional and descriptive design. The survey method, comprising questions determined by the researchers through a comprehensive review of the literature, was employed. The reliability of the survey items was assessed using Cronbach’s alpha. The calculated Cronbach’s alpha value was 0.936, indicating the high reliability of the survey instrument. Results: In the study, the majority of participants were male, accounting for 52.4% of the total sample. Additionally, a large proportion of participants (51%) were under the age of 40. Regarding educational background, the highest percentage of participants (44.5%) had completed primary education. The level of satisfaction with medical services was high (4.24 ± 0.91), nursing services received a high level of satisfaction (4.13 ± 1.05), laboratory services were also highly rated for satisfaction (4.15 ± 1.05), radiology services were associated with a high level of satisfaction (4.16 ± 1.00), and participants expressed a high level of satisfaction with other services (3.83 ± 1.02). There were no significant differences in patient satisfaction scores based on gender and age. However, a significant difference was observed in patient satisfaction scores based on education status.

Keywords

References

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Details

Primary Language

English

Subjects

Cardiology

Journal Section

Image Presentation

Authors

Hatice Sayılan This is me
0000-0001-9087-6361
Türkiye

Ali Arslanoğlu This is me
0000-0002-4454-0397
Türkiye

Mehmet Kaan Kırali This is me
0000-0003-0044-4691
Türkiye

Publication Date

July 12, 2023

Submission Date

February 4, 2023

Acceptance Date

April 11, 2023

Published in Issue

Year 2023 Volume: 26 Number: 2

IZ

https://izlik.org/JA95SJ72GZ

Cite

RIS / Bibtex

APA

Sayılan, H., Arslanoğlu, A., & Kırali, M. K. (2023). The Measurement of Outpatient Satisfaction in a Training and Research Hospital. Koşuyolu Heart Journal, 26(2), 62-69. https://izlik.org/JA95SJ72GZ

AMA

1.Sayılan H, Arslanoğlu A, Kırali MK. The Measurement of Outpatient Satisfaction in a Training and Research Hospital. Koşuyolu Heart Journal. 2023;26(2):62-69. https://izlik.org/JA95SJ72GZ

Chicago

Sayılan, Hatice, Ali Arslanoğlu, and Mehmet Kaan Kırali. 2023. “The Measurement of Outpatient Satisfaction in a Training and Research Hospital”. Koşuyolu Heart Journal 26 (2): 62-69. https://izlik.org/JA95SJ72GZ.

EndNote

Sayılan H, Arslanoğlu A, Kırali MK (July 1, 2023) The Measurement of Outpatient Satisfaction in a Training and Research Hospital. Koşuyolu Heart Journal 26 2 62–69.

IEEE

[1]H. Sayılan, A. Arslanoğlu, and M. K. Kırali, “The Measurement of Outpatient Satisfaction in a Training and Research Hospital”, Koşuyolu Heart Journal, vol. 26, no. 2, pp. 62–69, July 2023, [Online]. Available: https://izlik.org/JA95SJ72GZ

ISNAD

Sayılan, Hatice - Arslanoğlu, Ali - Kırali, Mehmet Kaan. “The Measurement of Outpatient Satisfaction in a Training and Research Hospital”. Koşuyolu Heart Journal 26/2 (July 1, 2023): 62-69. https://izlik.org/JA95SJ72GZ.

JAMA

1.Sayılan H, Arslanoğlu A, Kırali MK. The Measurement of Outpatient Satisfaction in a Training and Research Hospital. Koşuyolu Heart Journal. 2023;26:62–69.

MLA

Sayılan, Hatice, et al. “The Measurement of Outpatient Satisfaction in a Training and Research Hospital”. Koşuyolu Heart Journal, vol. 26, no. 2, July 2023, pp. 62-69, https://izlik.org/JA95SJ72GZ.

Vancouver

1.Hatice Sayılan, Ali Arslanoğlu, Mehmet Kaan Kırali. The Measurement of Outpatient Satisfaction in a Training and Research Hospital. Koşuyolu Heart Journal [Internet]. 2023 Jul. 1;26(2):62-9. Available from: https://izlik.org/JA95SJ72GZ